Retail Wire

SEPTEMBER 15, 2024

Kevin Hart ran Hart House, but not even he could keep his restaurants open.

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Inside Retail

SEPTEMBER 15, 2024

Samsung, Xiaomi and other smartphone companies colluded with Amazon and Walmart’s Flipkart to exclusively launch products on the e-commerce firms’ Indian websites in breach of antitrust laws, according to regulatory reports seen by Reuters. Antitrust investigations conducted by the Competition Commission of India (CCI) have found that Amazon and Flipkart violated local competition laws by giving preference to select sellers, prioritising certain listings, and steeply discounting prod

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Retail Wire

SEPTEMBER 15, 2024

Just days ago, a Boeing strike brought the commercial airline's production to a halt when approximately 33,000 workers, predominantly in Washington state, walked off the job. The strike followed the rejection of a proposed four-year agreement between Boeing and the International Association of Machinists (IAM) union. This marked the first strike at Boeing since 2008.

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Inside Retail

SEPTEMBER 15, 2024

Singapore’s retail landscape experienced a notable downturn in July, with sales figures dropping by 2.3 per cent after excluding motor vehicles from the data. A closer examination of the retail sector reveals a widespread impact across various categories. In July, nine out of the 14 retail categories monitored recorded a year-on-year decrease in sales.

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail Wire

SEPTEMBER 15, 2024

Panera has had a faltering image in recent times.

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Retail Gazette

SEPTEMBER 15, 2024

Asda chair Lord Rose has urged the Government to reform the benefits system to get more people into work. According to the Office for National Statistics, 2.8m people of working age say long-term sickness means they are unable to work, up from 2.2m before the pandemic. Lord Rose, a former M&S boss and Ocado chair, told The Telegraph: “We must increase productivity.

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Inside Retail

SEPTEMBER 15, 2024

At one point, Under Armour was considered the athletics apparel brand of champions and sportswear enthusiasts, being second only to sportswear giant Nike. The US-based brand launched in 1996 and its stock price peaked at US$52.05 in 2015, when revenue hit US$3.9 billion, marking a 28 per cent increase over the year prior. This year, however, as of September 11, shares of Under Armour have fallen 23 per cent over the past year and are down 87 per cent from their high in 2015, erasing US$18 billio

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Retail Wire

SEPTEMBER 15, 2024

In the latest California Powerball draw, the winning numbers were 29, 34, 38, 58, 56, and the Powerball 16, but no tickets matched all five numbers plus the Powerball, leaving the jackpot at $152 million for the next drawing.

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ATS 130

Cisco Retail

SEPTEMBER 15, 2024

As the U.S. Congress thinks about the parameters of a 2025 tax package, several areas could significantly shape innovation in AI and cybersecurity and serve as a catalyst for beneficial technology breakthroughs.

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Hyken

SEPTEMBER 15, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Beat Your Best Quality Scores – 15 Quick Wins by Megan Jones (Call Centre Helper) Improving quality scores in customer service is an ongoing process that requires dedication, effective communication, and continuous training.

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Gazette

SEPTEMBER 15, 2024

The loss of tax-free shopping for tourists in the UK cost retailers in London’s West End £220m in unrealised sales in the first half of this year, new research has found. Data from the New West End Company estimate that retailers in the area are on course to suffer a bigger financial hit this year than the £400m in unrealised sales last year, despite the rising number of international visitors.

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Cross Cap

SEPTEMBER 15, 2024

One of the most popular posts on our blog is the '3 strategies for measuring sales lift', and we've received numerous requests for a follow up on the topic. So, with this post we'd like to take this further and discuss how retailer marketers should actually analyze the overall performance of a promotion.

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Retail Gazette

SEPTEMBER 15, 2024

Boden has insisted its recovery is “well underway” despite revealing its losses last year had more than doubled. The clothing and lifestyle retailer posted a loss of £9.4m in the year to December 2023, compared to the £3.9m in losses it racked up the year prior, Drapers reported. Sales plunged 13% to £304.5m, dragged down by a sharp downturn in performance in the second half of 2022 that continued into 2023.

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Retail Minded

SEPTEMBER 15, 2024

Sales training gives your team the tools they need to handle tricky sales processes, build strong connections with prospects, and close deals successfully. Plus, research shows that sales training tools can bring a return on investment of over 300% (1). Finding the right sales training platform can make all the difference in achieving such results. In this article, we’ll guide you on how to choose the right training tool for your sales reps.

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Returns 52

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Cross Cap

SEPTEMBER 15, 2024

Looking for a better way of managing and consolidating your marketing activities? Check out this summarized marketing calendar software feature checklist to understand what features your business can benefit from.

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Marketing Management 40

Retail Minded

SEPTEMBER 15, 2024

Retailers are always looking for ways to improve how they run their stores. They want to save money, work faster, and make customers happy. Modern technology and process automation are helping businesses achieve this. From managing stock to serving customers, technology allows retailers to make their jobs easier and focus on giving shoppers a great experience.

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