Retail TouchPoints

MAY 30, 2024

To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt.

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Retail Wire

MAY 30, 2024

Taco Bell is set to launch its highly anticipated oversized Cheez-It crackers nationwide on June 6.

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Retail TouchPoints

MAY 30, 2024

Amazon has integrated Grubhub ’s food delivery system into its platform, allowing customers across the U.S. to order from thousands of restaurants directly in the Amazon app and website without having to switch over to the Grubhub app. Additionally, Amazon has added Grubhub+ membership — worth $120 per year — as a standing benefit for Prime members.

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Inside Retail

MAY 30, 2024

Steve Philpott is the CEO and founder of Bond-Eye Australia Group, the company behind the Australian swimwear brand Bond-Eye, Sea Level, Artesands and Niptuck. Before building the Bond-Eye swimwear empire, Philpott was a shareholder and creative director of the Australian activewear brand Running Bare for 13 years. Philpott spoke to Inside Retail ahead of travelling to Miami Swim Week about the nomadic beginnings of his career in fashion retail.

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Customer Experience

Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. To kick off the initiative, the payments platform has made two key executive hires: Former Uber Advertising and Amazon executive Mark Grether has been appointed SVP and General Manager of PayPal Ads, and John Anderson, who previously worked at

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Inside Retail

MAY 30, 2024

“Reebok sort of stagnated in the late ’90s,” Joe Foster, Reebok’s founder, previously told Inside Retail , but clever collaborations and an irreverent business strategy are priming Reebok for its best performance yet. Tapping into sub-cultures is how Reebok plans to avoid returning to its “stagnated” 90’s state. Ironically, a part of Reebok’s resurgence strategy is the reimagining of it’s Beatnik slide – originally introduced in the 90’s.

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Inside Retail

MAY 30, 2024

Total global online retail sales are expected to grow from US$4.4 trillion in 2023 to $6.8 trillion by 2028, a report by research and advisory firm Forrester shows. Online retail sales will record a compound annual growth rate (CAGR) of 8.9 per cent during the five-year period, according to the Global Retail E-Commerce Forecast report, which covers data in 40 countries globally.

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Retail Wire

MAY 30, 2024

The drug store chain is joining other retailers in cutting prices to help weary shoppers.

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Inside Retail

MAY 30, 2024

The parent company of online footwear retailer Planet Shoes has been placed in administration. KPMG Australia partners James Stewart and Gayle Dickerson have been appointed administrators of Omni Footwear and Omni Retail. While predominantly selling comfortable footwear online, the retailer also operates physical outlet stores in the Moorabbin and Spencer Street DFO shopping centres.

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Retail Wire

MAY 30, 2024

Costco is expected to report another strong quarter.

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Inside Retail

MAY 30, 2024

Hardware retailer Bunnings has again been named as Australia’s most trusted brand, while supermarket chains Woolworths and Coles fell down the rankings. For the year to March, Woolworths plummeted from second spot in the last report to 34th place, while rival Coles went from the fifth most trusted brand to the ninth most distrusted brand – a drop of 221 places.

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Retail Wire

MAY 30, 2024

The supermarket chain has not yet determined just how many stores will shutter.

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Retail TouchPoints

MAY 30, 2024

Walgreens is the latest maj o r retailer to announce it is reducing prices as high inflation continues to batter consumers and dampen spending. The pharmacy chain said it was lowering prices on more than 1,300 national and store brand products across health and wellness, personal care and seasonal categories, and offered a few examples including: One a Day 80 -count men’s and women’s gummy vitamins are now $11.99 (previously $13.49 ); Clean & Clear foaming facial cleanser is now $6.99

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Consumer Promotions Returns Planning 147

Retail Wire

MAY 30, 2024

Amazon is actively exploring new avenues to incorporate brands into its original TV shows and films.

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Customer Experience

Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform. In the face of rising operational costs and fast-changing consumer demands, retailers and brands are seeking to adopt a more joined-up approach to channel management, with a focus on building unified commerce system infrastr

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Retail Wire

MAY 30, 2024

The American Airlines woes continue.

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Retail Focus

MAY 30, 2024

Emma – The Sleep Company will this week open its first ever physical store in the UK at the nation’s largest shopping centre, as it underlines a significant investment to reach customers offline alongside its digital heritage- becoming the first D2C sleep brand to launch its own UK bricks-and-mortar store. Customers at the 3035 sqft Westfield White City store will have access to the exclusive Select Collection: a range of Emma products only available in Emma stores, as well as the brand’s

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Retail Wire

MAY 30, 2024

Amazon Prime members can now enjoy Grubhub food delivery as part of their subscription.

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Marketing

Inside Retail

MAY 30, 2024

Zulu & Zephyr Bondi, New South Wales Australian independent lifestyle brand Zulu & Zephyr opened the doors to its new flagship store in March with an intimate soiree at the coveted Gould Street shopping strip location in Bondi Beach. Previously tenanted by Silk Laundry, the glass-fronted shopfront takes a minimalist approach and lets the product do the talking.

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Retail Wire

MAY 30, 2024

Chevrolet's new electric compact crossover, the 2024 Equinox EV, is making its way into the EV market.

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Inside Retail

MAY 30, 2024

Fashion brand Kookai is opening a flagship boutique at Melbourne’s fashion capital, Chadstone, on Saturday (June 1). Chadstone is Kookai’s third retail space location and remains the brand’s highest trading location. The company opened its first Australian boutique on Chapel Street in 1992. “When it came to creating the vision for our new flagship Chadstone boutique, we knew it called for something special,” said Bianca Vagner-Cromb, Kookai creative director. “We wanted t

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Retail Wire

MAY 30, 2024

Foot Locker has experienced a remarkable resurgence, with its stock soaring 20% following the release of its first-quarter results.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

MAY 30, 2024

Gap Inc has reported another quarter of positive sales growth which an analyst said reflects the early impact of the business’s recovery program. The company’s net sales for the first quarter ended May 4 were up 3 per cent year-on-year to $3.4 billion, with comparable sales also up 3 per cent. GlobalData MD Neil Saunders said the growth is pleasing despite coming off the back of weak prior-year numbers.

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Tokinomo

MAY 30, 2024

The customer journey is a complex path, fraught with uncertainties and challenges. 70.19% of online shopping carts end up abandoned , indicates a statistic from the Baymard Institute. Reflect on the implications: out of every 100 potential customers, a staggering 70 will depart without completing a purchase. Imagine the revenue boost if those lost sales were converted into successful transactions.

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Inside Retail

MAY 30, 2024

Halara is a fast-growing athleisure and lifestyle brand founded in October 2020 by Joyce Zhang, a technologist who previously led algorithmic projects at tech-centered companies like Microsoft and Hulu. Through a combination of advanced predictive analytics to precisely tailor its product offerings and a successful leveraging of its social media community, the company has carved out a small but steadily growing niche in the highly competitive athleisure market.

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Retail Gazette

MAY 30, 2024

Asda is launching a £50m store upgrade programme designed to improve the shopping experience for customers in its larger supermarkets and superstores. The grocer’s programme, which starts at its Long Eaton store in Nottingham before running across 170 stores in total, is expected to complete by the end of November. Asda said 50 of its larger stores “will receive major upgrades”, including the introduction of new in-store services and features.

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Marketing

Inside Retail

MAY 30, 2024

Abercrombie & Fitch has posted its best first-quarter sales in its history with double-digit year-on-year growth, largely thanks to the company’s transformation strategy. Net sales for the three months ended May 4 surged 22 per cent to $1 billion, with comparable sales up 21 per cent. With the “extraordinary results”, the company is currently one of the best performers in the retail market, commented Neil Saunders, MD of GlobalData.

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Retail Dive

MAY 30, 2024

Aside from some merchandising improvements, the department store isn’t revamping its stores. Some analysts say that’s a mistake.

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Department Stores 122

Retail Gazette

MAY 30, 2024

Boots saw profits shoot up last year, as beauty sales soared and more shoppers visited stores. Pre-tax profits rose more than 42% at the health and beauty retailer to £237.6m for the year to 31 August, largely due to higher profit margins, new filings for three UK subsidiaries at Companies House reported. Sales grew from £7.7bn to £8.3bn for the period, which it attributed to strong retail revenues from its brands including Soap & Glory, Liz Earle and Fenty Beauty.

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Retail Dive

MAY 30, 2024

The retailer also bought up the rights to 170 store leases, with plans to rebrand and reopen them “as early as fall 2024.

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