Fri.Jan 03, 2025

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Costco Bucks the Anti-DEI Trend

Retail TouchPoints

Costco s board of directors has unanimously rejected a shareholder proposal to conduct a study of the retailers diversity, equity and inclusion (DEI) policies, saying it reflects the anti-DEI policy bias of the National Center for Public Policy Research , the conservative think tank that proposed the study. The proposal claims that DEI holds litigation, reputational and financial risks to the company, and therefore financial risks to the shareholders, according to materials prepared for the next

Wholesale 278
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Zara opens significantly upsized Liverpool ONE flagship, 
rounding off year of landmark signings

Retail Focus

Liverpool ONE has announced that Inditex-owned fashion brand, Zara , has opened its significantly upsized flagship on upper and lower South John Street. The new 42,000 sq ft store is the latest example of brand investment in the destination, following a landmark year of signings that will make 2025 Liverpool ONEs biggest year for openings since it launched in 2008.

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How Jointly Leverages AI and Journaling App Data to Fine-Tune Cannabis Product Recommendations

Retail TouchPoints

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer. To the newbie consumer, theres a confusing welter of terms like indica and sativa as well as the multiplying variations of edible products, each with different levels of THC and other ingredients that affect the products impact.

Consumer 305
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London Designer Outlet celebrates bumper 2024 as outlet retail continues to thrive

Retail Focus

London Designer Outlet (LDO) has announced that during the course of 2024 sales figures grew by 5% to over 103m. The designer outlet, located in Wembley Park , has attracted shoppers from across London and beyond throughout the last 12 months with footfall increasing by 2% with over 5.4 million people visiting LDO. The strong sales and footfall growth was helped by LDO reporting its strongest Black Friday ever with sales increasing by 12% on 2023, including 749,000 of sales during the Saturday

Location 147
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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CFPB Sues Walmart for Illegal Payment Practices that Allegedly Cost Drivers $10 Million

Retail TouchPoints

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers. Walmarts Spark Driver program uses gig workers to make last-mile deliveries from Walmart stores across the U.S.

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End Clothing plunges £43m into the red after warehouse troubles

Retail Gazette

End Clothing swung to a loss last year following a botched warehouse overhaul and a slowdown in demand that forced the business to cut its prices. The streetwear retailers parent company Ashworth & Parker posted a pre-tax loss of 43m in the year to end of March, down from a 9m profit the year before, as sales slipped 3.8% to 212.7m, The Times reported.

Finance 116
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Spirit Airlines Is Currently Worth Less than the Top Executives’ 2023 Pay. How Did This Happen?

Retail Wire

Spirit Airlines has a current valuation that's less than the top executives' 2023 pay.

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Goodyear Celebrates Centennial of Iconic Blimp with Merch, 100-City Flying Tour

Retail TouchPoints

Since 1925, the Goodyear Blimp has been a marketing icon, appearing everywhere from the Olympics to the first Super Bowl, not to mention songs, movies and TV shows and even aiding the U.S. military effort during WWII. Now, to celebrate the blimps 100 th anniversary, the Goodyear Tire & Rubber Company plans to bring its famous airship to more than 100 cities and give a few lucky fans the chance to see the view from up there.

Marketing 173
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White Castle French Toast Sliders Kick Off All-Day Breakfast Menu

Retail Wire

White Castle's French Toast Sliders help cravers satisfy their breakfast cravings.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Zara Opens Upsized 42,000 sq ft Flagship at Liverpool ONE

365 Retail

Zara has expanded its flagship store at Liverpool ONE, increasing its size to 42,000 sq ft across two floors on upper and lower South John Street. The new store represents a 55% increase from its previous 27,200 sq ft location. The larger space offers an extended range of Zaras menswear, womenswear, and childrenswear collections and includes self-service payment facilities, alongside a more open and customer-focused interior design.

ATS 64
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Krispy Kreme Kicks Off 2025 With a Dozen Doughnuts for $12

Retail Wire

Krispy Kreme is offering donuts at a price that can't be beat for a limited time only.

ATS 246
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Retailers lost $103B in fraudulent returns and claims in 2024

Retail Dive

Fraudulent returns accounted for about 15% of the projected $685 billion in returns last year, per a recent report from Appriss Retail and Deloitte.

Returns 133
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Rolex Hikes Watch Prices in Response to Gold Surge

Retail Wire

Rolex has announced its new pricing, and its gold watches are soaring in cost.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Did Costco just reset the narrative around DEI?

Retail Dive

In contrast to a slew of companies, the warehouse retailer has forcefully rejected an anti-DEI shareholder proposal as bad for business.

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Chipotle and Strava Collaboration Goes Global

Retail Wire

Strava connects Chipotle's running community across North America and Europe.

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Oxfam’s New Year plea to donate unwanted presents as ‘novelty items’ top poll of most unwanted Christmas gifts

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Novelty items such as slogan tees and fancy dress have knocked soap off the top spot of the nations most unwanted Christmas gifts according to an Oxfam survey, as the charity calls for people to donate items this New Year.

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GM Releases Solid Fourth-Quarter Results, Fueled By Strong EV Sales

Retail Wire

GM is slowly eroding Tesla's hold on the EV market.

Marketing 130
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Evri delivered record 173 million parcels over Christmas

Retail Gazette

Delivery giant Evri has reported its “best-ever” Christmas and peak trading period, delivering a record-breaking 173 million parcels in the nine weeks to 28 December 2024 a 12% increase on the previous year. The company , formerly Hermes, also recorded its biggest individual trading week, handling 24.7 million parcels in the week following Black Friday as shoppers snapped up bargains during what the business termed thrift-mas.

Shopping 110
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Rivian Tops Production Targets and Meets Delivery Goals in 2024

Retail Wire

Despite some supply issues, Rivian was able to exceed its previously announced production goal.

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TikTok Shop expands collectibles categories

Retail Dive

The social commerce company is broadening its collectibles and focusing on authentication, but faces a potential ban in the U.S.

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First look: Zara opens ‘significantly upsized’ Liverpool ONE flagship

Retail Gazette

Zara has opened the doors to “its significantly upsized flagship” on upper and lower South John Street at Liverpool ONE. The Spanish fashion giant’ s new 42,000sq ft store has increased in size by 55% from 27,200sq ft – housing a larger collection of Zaras menswear, womenswear, and childrenswear across two floors. The retailer said that “together with a more spacious interior, the flagship places the customer experience at the forefront, adopting the brands latest i

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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The Weekly Closeout: Vera Bradley urged to sell as Fleet Feet makes an acquisition

Retail Dive

Fund 1 Investments in a letter pushed the accessories brand to consider strategic alternatives, while the footwear retailer bought South Sound Running.

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Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

Retail Customer Experience

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at Panasonic Connect, share their insight on 2024 trends and what's coming in 2025.

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Parents Seeking Safety, Value, and a Return to Nature When Buying Products for Their Babies

Retail Wire

Today's parents are increasingly concerned with safety, sustainability, and value as concerns children's products.

Returns 100
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Who will be retail’s winners and losers in 2025?

Retail Gazette

As the year draws to a close, 2025 could be set to be another challenging period for the retail sector – withinflation still soaring and retailers hit by the impact of Labour’s first fiscal Budget. Retail Gazette speaks with industry experts to find out their predictions of which retailers will be the winners and losers of 2025. Nick Bubb Retailing analyst Winner: M&S M&S has been one of the winners of 2024, but it is well placed to build on its recent success in 2025, thanks

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Chick-fil-A Is Bringing Back 3 Discontinued Fan Favorites — But Only for a Limited Time

Retail Wire

Chick-fil-A is listening to its customers.

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Sluggish December footfall caps ‘disappointing’ year

Retail Gazette

Subdued footfall over the festive period capped a “disappointing” year for retail as it became the second in a row to see declining numbers hitting the stores, the British Retail Consortium (BRC) reported. The trade committee noted that while the Black Friday weekend had delivered more promising results in the Golden Quarter, they were overshadowed by a “lacklustre” holiday season.

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Walmart forced delivery workers to pay fees to access their earnings, federal agency alleges

Retail Dive

A lawsuit by the CFPB claims that the retailer and Branch Messenger illegally opened accounts for Spark drivers and then deposited their pay into these accounts without their consent.