Retail Customer Experience
DECEMBER 27, 2023
As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service offerings and growing the businesses.
Retail TouchPoints
DECEMBER 27, 2023
Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% compared to 10.02% for pure brick-and-mortar returns (excluding online orders that were returned in-store).
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Retail Wire
DECEMBER 27, 2023
As the calendar turns to a fresh new year, there's a financial silver lining for minimum-wage earners across 22 states. Approximately 9.9 million workers will see a significant surge in their paychecks.
Retail TouchPoints
DECEMBER 27, 2023
Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. The same could be true of all for-profit organizations, but the CPG industry is unique in its unrelenting pace of new product launches designed to woo or wow an audience that has grown accustomed to constant change. However, due in part to pandemic-related workforce disruptions and supply chain challenges, new CPG product introductions declined by 16% over the past four y
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail Wire
DECEMBER 27, 2023
The Israeli government and U.S. tech titan Intel are partnering to construct a massive $25 billion chipmaking facility in southern Israel.
Retail Gazette
DECEMBER 27, 2023
WHSmith has sparked confusion with its new logo as part of a mini-rebrand that is being trialled across the country. The high street retailer has renamed several of its branches to ‘WHS’, dropping the surname of founder Henry Walton Smith from its branding. The new logo – the three-letter symbol written out in white font on a blue background – has been introduced to ten of its stores across the UK including in York and Preston.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
DECEMBER 27, 2023
John Lewis Partnership is to update its turnaround strategy as chief executive Nish Kankiwala promises staff the employee-owned business will prioritise retail. The chief executive told staff he was operating with a “one retail mindset” for the Partnership’s Waitrose and John Lewis business, as well as its financial services and property division. “At the heart of what we want to do, we want to be a brilliant retailer that delights our customer . . .
Retail Wire
DECEMBER 27, 2023
Streaming services like Netflix are pulling back on their investments in children's content after learning that kids increasingly prefer to consume content on YouTube.
Dezeen
DECEMBER 27, 2023
A curvilinear thatched hut has been paired with terracotta-hued tiles at the Amsterdam store for homeware brand Polspotten, which was designed by local studio Space Projects. The studio created the store to straddle a shop and an office for Polspotten , a furniture and home accessories brand headquartered in the Dutch capital. Visitors enter the Polspotten store via an oversized triangular entranceway Characterised by bold angles and arches , the outlet features distinctive terracotta-coloured w
Retail Wire
DECEMBER 27, 2023
Wendy's is making sure consumers will be bringing home the bacon.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail Gazette
DECEMBER 27, 2023
Poundland boss Austin Cooke has claimed there is “plenty of positivity” on the high street, as he reported strong trading at the former Wilko stores it has converted. The managing director said there had been an “amazing” response to the newly launched Poundland stores from shoppers, despite noting times were “tricky” The retailer bought 71 former Wilko stores in September following the collapse of the value chain.
Retail Wire
DECEMBER 27, 2023
Zulily, an online retail platform specializing in women's and children's apparel, has announced that it's closing its doors for good.
365 Retail
DECEMBER 27, 2023
Dutch digital artist, Jeroen van der Most, has been confirmed as a keynote speaker for day 2 of ISE 2024 (30 January – 2 February 2024). Known for his innovative approach to art, Jeroen has been at the forefront of integrating data, algorithms, and artificial intelligence into his creative endeavours since 2010. Jeroen has had art projects commissioned for organisations including Amnesty International, NVIDIA, NH hotels, Sogeti, and Nike – Footlocker.
Retail Wire
DECEMBER 27, 2023
Tesla Inc., the industry-leading EV manufacturer, is reportedly getting set to launch an upgraded version of its highly successful Model Y from its Shanghai production facility.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail Gazette
DECEMBER 27, 2023
Lidl UK finance boss Marco Di Costanzo has stepped down from his role, following a £76m loss from the discounter. The executive leaves after two years in the position, and is understood to be taking on a new role under Lidl’s parent company, Schwarz Group, after a successor is appointed. The news comes as Lidl continues its aggressive expansion plan, having recently launched its biggest ever warehouse in Luton, costing £300m.
Retail Wire
DECEMBER 27, 2023
Apple has won an appeal to resume selling its smartwatches after the U.S. Court of Appeals for the Federal Circuit paused an import ban.
LS Retail
DECEMBER 27, 2023
©iStock/fizkes Investing in women entrepreneurs and founders is a huge opportunity that both financial and ESG strategies have historically missed. Women-led companies yield better returns on investment (ROI), generating 78 cents for every dollar of funding; male-founded startups generate just 31 cents, according to research by BCG and MassChallenge.
Retail Wire
DECEMBER 27, 2023
The New York Times has initiated legal proceedings against OpenAI and Microsoft, alleging infringement of copyrighted material.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail Gazette
DECEMBER 27, 2023
Poundland boss Austin Cooke has claimed there is “plenty of positivity” on the high street, while hailing the discounter for its strong trading at former Wilko stores. The managing director said there had been an “amazing” response to the newly launched stores from shoppers, despite noting times were “tricky” The retailer agreed to purchase 71 former Wilko stores in September following the collapse of its competitor, leading to 400 shops shutting and 12,000 jo
Retail Wire
DECEMBER 27, 2023
McDonald's across the U.S. has begun featuring Squishmallows in its Happy Meals.
Retail Dive
DECEMBER 27, 2023
The last thing retailers should do is make gift recipients feel guilty for making a return, according to experts.
Retail Wire
DECEMBER 27, 2023
As Sunshine State travelers return from their holiday getaways, they are facing major delays.
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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s
RIS News
DECEMBER 27, 2023
In this live webinar session, discover how intelligent automation is revolutionizing workforce management in retail.
Retail Wire
DECEMBER 27, 2023
The streaming giant is asking users to spend even more money for ad-free viewing.
365 Retail
DECEMBER 27, 2023
The British Independent Retailers Association has said 2024 is anticipated to be a challenging period for shop keepers as economic challengers are still set to bite. Bira, which works with over 6,000 independent businesses of all sizes across the UK, said they were expecting more challenges coming up in the coming months – and urged businesses to prioritise resilience and adaptability.
Retail Customer Experience
DECEMBER 27, 2023
It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail Eye
DECEMBER 27, 2023
Welcome to the final installment of our AI in retail blog series! In this post, we'll focus on small businesses and explore cost-effective ways to integrate artificial intelligence (AI) into brick-and-mortar stores.
Retail Customer Experience
DECEMBER 27, 2023
Discover the benefits of interactive touchscreen tables for your business. With specialized software and intuitive user interfaces, touchscreen tables provide an exceptional and engaging user experience for your customers.
Kuusoft
DECEMBER 27, 2023
Arina Gerasimova+1 866-546-8838marketing@kuusoft.com For Immediate Release Synergy Credit Union Partners with Kuusoft to Enhance Customer Experience Synergy Credit… The post Synergy Credit Union Partners with Kuusoft to Enhance Customer Experience appeared first on The Official Kuusoft Blog.
Retail TouchPoints
DECEMBER 27, 2023
Blind boxes have become a hot commodity for Gen Z and Gen Alpha consumers. With strategic packaging that keeps product contents hidden, blind boxes are designed to pique consumers’ curiosity and delight them with exclusive products — often featuring popular IP from brands like Disney and Sanrio. Global lifestyle brand Miniso has capitalized on this trend by partnering with some of the most popular IP owners to expand its blind box offering and encourage shoppers to #UnboxMagicalMoments on social
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
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