Inside Retail

APRIL 10, 2024

More than half of Australian brands say that connecting customer data across channels, sources and platforms remains their biggest challenge. According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights. Twilio’s research showed that 86 per cent of businesses claim they provide ‘good’ or ‘excellent’ customer engagement but only 54 per cent of consumers agree.

Consumer 283

Consumer ATS 283

Retail TouchPoints

APRIL 10, 2024

Businesses across the spectrum have benefited hugely from the rise of the “ surveillance economy ” — the business of gathering and using data about consumer behavior for profit — but the impact to consumers is much less straightforward. Yes, consumers now have access to never-before-seen levels of personal technology and convenience, but the idiom “there’s no such thing as a free lunch” also has never been more true.

Consumer 278

Consumer Finance Marketing Accounting 278

Inside Retail

APRIL 10, 2024

German sportswear brand Puma is using this year’s Olympic Games and its partnership with sprint champions Jamaica to focus on speed as it jostles with Adidas and Nike to carve out space in an increasingly competitive running and lifestyle market. Puma CEO Arne Freundt aims to boost sales of “performance” products like running shoes and soccer cleats, and has revamped Puma’s “Forever Faster” message in its first brand campaign in a decade on Wednesday in Paris,

Sporting Goods 264

Sporting Goods Marketing Planning Consumer 264

Retail TouchPoints

APRIL 10, 2024

As part of an agreement with activist investor Arkhouse Management , Macy’s Inc. has named Arkhouse candidates, Richard (Ric) Clark and Richard (Rick) L. Markee, as independent members of its board of directors. Arkhouse has withdrawn its other director nominations as part of the deal, and Clark and Markee will join the board’s finance committee, which will evaluate the acquisition proposal from Arkhouse and Brigade Capital Management that began in December 2023 with a $5.8 billion buyout bid.

Finance 264

Finance Management Planning Store Operations 264

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Customer Experience

Inside Retail

APRIL 10, 2024

Retail margins are under pressure from the continued cost-of-living crisis and subsequent decline in discretionary spending, driving many businesses to look for ways to reduce their costs. But while labour and marketing budgets are typically the first to be put on the chopping block, retailers may be overlooking opportunities to reduce costs in the back end by automating everyday finance functions, such as accounts payable and accounts receivable.

Payment Services 264

Payment Services Finance Accounting Management 264

Retail TouchPoints

APRIL 10, 2024

Since 2020, the global economy has sat on pins and needles as the fallout from COVID-19 rippled through 2021, 2022 and 2023. But the resilience of the American consumer prevented an all-out economic disaster. Time and time again, consumers kept the economy chugging along despite the bleak forecasts from leading economists. Early on, they were powered by pandemic relief checks from the U.S.

Payment Services 264

Payment Services Consumer Operating Expenses Promotions 264

Retail TouchPoints

APRIL 10, 2024

Ebay has launched Shop the Look, a new AI-powered curation tool for fashion shoppers. U.S. and UK shoppers using iOS devices who have viewed at least 10 fashion items in the past 180 days will now find the feature both on the Ebay homepage and the fashion landing page. A version for Android will arrive later this year, and the company also said it is exploring expanding the tool to other categories beyond fashion.

Fashion 255

Fashion Shopping Management ATS 255

Inside Retail

APRIL 10, 2024

Guzman y Gomez has attracted a $134.5 million financing round, lifting the restaurant chain’s valuation to $1.725 billion. Four major investment funds (Cooper Investors, Hyperion Asset Management, Firetrail Investments and QVG Capital) have joined the GYG shareholder register. Existing investors including Athletic Ventures, Aware Super and TDM Growth Partners have boosted their shareholding.

Finance 246

Finance Management Planning Consumer 246

Retail Wire

APRIL 10, 2024

Consumer Reports has made a bold move, petitioning the USDA to yank Lunchables from school cafeterias due to high sodium levels. The watchdog group found that these school versions of the popular snack kit contain even more sodium than those found in grocery stores.

Consumer 203

Consumer 203

Inside Retail

APRIL 10, 2024

Cost-of-living has gone from crunch to crisis and with this new economic reality has come new consumer behaviours. Industry analysts have identified purchase trends that will have short-term and long-term consequences for manufacturers, brands and retailers alike. New data reveals that 53 per cent of Australians do not expect their purchasing power to improve in 2024 – and many expect to reduce their discretionary purchases of beauty products by 46 per cent, clothing by 50 per cent, electronics

Promotions 246

Promotions Consumer Checkout Shopping 246

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Wire

APRIL 10, 2024

Since introducing gold bars to its inventory last year, the shiny metal has become a significant revenue stream for Costco.

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Retail TouchPoints

APRIL 10, 2024

Asian fast-casual restaurant chain Wow Bao is continuing its Web3 push with a new Roblox experience that is integrated with its Hot Buns Club rewards program. Since launching in 2003 in Chicago, Wow Bao has expanded to nearly 700 locations across the U.S. as well as to 6,000 grocery stores, and now Roblox. Roblox players who enter the Wow Bao Dim Sum Palace are greeted by a DJ and dance floor.

Grocer 164

Grocer Accessories Accounting Location 164

Retail Wire

APRIL 10, 2024

In a recent interview with a controversial figure on TikTok, Planet Fitness Founder and ex-CEO Mike Grondahl dropped bombshell allegations about the company's troubled history.

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Retail Focus

APRIL 10, 2024

This Autumn, Sephora is continuing its northern expansion in full force with the opening of not one, but TWO new stores in Newcastle. With the recent announcement of Manchester opening earlier this year, Sephora has listened again to the overwhelming demand from their engaged community, making Newcastle the next North East location for Sephora UK. The city’s key retail destinations Eldon Square and the MetroCentre will be the new homes of Sephora UK, bringing in a massive influx of beauty obsess

Shopping 147

Shopping Location Management ATS 147

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Wire

APRIL 10, 2024

Can the restauranter really trademark a condiment that is a staple in Chinese cooking?

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147

Retail Gazette

APRIL 10, 2024

Tesco said price pressures on supermarkets continue to ease as it reported its profits had more than doubled over the past year. Chief executive Ken Murphy said inflationary pressures had “lessened substantially” but noted that “things are still difficult for many customers”. He said the supermarket had “worked hard” to reduce prices, including “doubling down” on its Aldi Price Match offer and Clubcard Prices promotion, which is available on around 8,000 products each week.

Supermarket 135

Supermarket Promotions Returns Marketing 135

Retail Wire

APRIL 10, 2024

Both Amazon and Walmart use excessive surveillance in their warehouses and the "concerning" implementation poses a serious risk to employees' health and well-being, according to a recent report by Oxfam.

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147

Retail Dive

APRIL 10, 2024

The brand is still leading the way in footwear and clothing, but is beginning to lose share to On and Hoka.

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130

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Inside Retail

APRIL 10, 2024

Lacoste. Loewe. And the soon-to-be-released sports drama Challengers. What do these all have in common? They’re tapping into the rapidly growing tenniscore trend. For those unfamiliar with the term, tenniscore refers to a style aesthetic that revolves around classic tennis fashion elements such as pleated skirts, visors, polo shirts, preppy or sporty A-line dresses, tennis bracelets, and jaunty white sneakers.

Apparel 130

Apparel Fashion Consumer Marketing 130

Retail Wire

APRIL 10, 2024

Grubhub is launching a special meal, the Nuka-Blast Burger Meal, to coincide with the premiere of the "Fallout" series on Prime Video. This unique dining experience will transport fans into the post-apocalyptic world of "Fallout," offering a taste of the show's iconic cuisine.

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Inside Retail

APRIL 10, 2024

Papier is a British online stationery brand founded in 2015 that has since taken the world by storm. It has raised over US$65 million in funding and has an omnichannel presence in the UK, US and Australian markets. Here, we speak with the founder and CEO about the business’ origin story and what it has in store for the year ahead. Inside Retail : How did the idea for Papier come about?

Consumer 130

Consumer Marketing Planning Returns 130

Retail Wire

APRIL 10, 2024

In the latest collaboration between Snap and Snowflake, the two tech companies are teaming up to integrate clean rooms with Snap's conversions API for improved data management and privacy measures.

Management 130

Management 130

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

APRIL 10, 2024

In an era marked by escalating living expenses and an ever-growing environmental consciousness, consumers worldwide are reshaping their purchasing behaviours, with potentially significant impacts on the retail industry. A recent report by Euromonitor International shed light on the normalisation of secondhand shopping and the revival of repair culture, finding that the trend is particularly pronounced in the Asia-Pacific region, where consumers exhibit a strong inclination towards repairing and

Marketing 130

Marketing Consumer Department Stores Fashion 130

Retail Wire

APRIL 10, 2024

Honest Company founder Jessica Alba is stepping down as the chief creative officer of the company she helped found in 2012.

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Inside Retail

APRIL 10, 2024

Lisa Gorman is best known for founding the Australian fashion label Gorman Clothing. Launched in 1999, she was the brand’s creative director until December 2021. Late last year, after exploring a few other creative ventures, Gorman became the general manager and creative director of Swedish-inspired Australian stationary brand Kikki.K. Before starting her career in design, Gorman worked as a nurse in the blood collection department on the kidney transplant unit at the Royal Melbourne Hospital.

Accessories 130

Accessories Fashion Management ATS 130

Retail Dive

APRIL 10, 2024

Stores can automate more tasks than ever, including pricing, inventory management and checkout. But for theft prevention, customer service and brand engagement, they need humans.

Inventory Management 124

Inventory Management Checkout Management 124

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Customer Experience

APRIL 10, 2024

Many retailers are turning to RAIN RFID-powered self-checkout which delivers increased automation and accuracy, along with speed and reduced customer-employee interaction.

Checkout 121

Checkout 121

Retail Dive

APRIL 10, 2024

The department store has also opened its books to the real estate-minded investors who have bid $6.6 billion to take it over.

Department Stores 119

Department Stores 119

Retail Gazette

APRIL 10, 2024

Tesco CEO Ken Murphy has defended the supermarket as the union Unite accused it of “raking in mountains of cash” after its profits more than doubled in its last financial year. Murphy insisted that it was doing what it could to support customers amid the had “never been more competitive on price” “We’re consistently the cheapest full-line grocer and have been for 16 consecutive months now,” he added. “We’ve never been cheaper than Asda in our

Grocer 115

Grocer Supermarket Employee Engagement Returns 115

Retail Dive

APRIL 10, 2024

The company aims to bring its top brands, including L.O.L. Surprise!, Little Tikes and Bratz, under one online storefront.

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