Retail TouchPoints

AUGUST 21, 2024

Rising costs created unprecedented challenges for grocers as dollar stores made their moves into the grocery space. A recent lapsed/lost analysis from InMarket found that grocery was the most susceptible category for losing customers to dollar stores for a national mass merchant. The “Value Wars” competition has forced both sides to adapt in order to attract and retain customers across all income levels, with dollar store chains launching higher ticket items and leaders like Walmart and Target d

Grocer 228

Grocer Merchant Services Marketing Consumer 228

Retail Wire

AUGUST 21, 2024

Chick-fil-A is set to launch its first elevated drive-thru restaurant on Aug. 22 in McDonough, Georgia, south of metro Atlanta.

288

288

Inside Retail

AUGUST 21, 2024

Universal Store Holdings saw its net profit surge 45.3 per cent to $34.3 million in the last fiscal year, thanks to group sales rising 9.7 per cent to $288.5 million. The company attributed the increase to the continued growth of its Universal Store segment with second-half like-for-like sales rebounding to 6.6 per cent, ongoing rollout of the Perfect Stranger’s retail format, completion and contributions of the Cheap Thrills Cycles (CTC), and the net store count increasing to 102.

Net Profit 278

Net Profit Consumer Management Accessories 278

Retail Wire

AUGUST 21, 2024

Macy's announced a second-quarter profit of $150 million, which is substantially better than the same quarter last year.

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278

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Inside Retail

AUGUST 21, 2024

Super Retail Group achieved record sales of $3.9 billion in the last fiscal year, up 2 per cent, led by Supercheap Auto, BCF and Macpac’s performance. Supercheap Auto’s sales increased 3 per cent to $1.50 billion while BCF’s sales grew 5 per cent to $879 million. Macpac’s sales rose 3 per cent to $222 million. However, Rebel’s sales fell 1 per cent to $1.29 billion with a one-off impact of revenue deferral of $7 million relating to its new points-based club member loyalty

Net Profit 275

Net Profit 275

Retail Wire

AUGUST 21, 2024

Retail giant Target adjusted its annual profit forecast higher after a strong second quarter.

264

264

Retail Wire

AUGUST 21, 2024

Jamba is offering a full menu for a limited time.

264

264

Retail TouchPoints

AUGUST 21, 2024

Consumers are changing how they shop and who they shop with, and now brands are taking notice. Traditionally, retail spaces have been associated with social interaction and shared experiences, serving as bustling hubs for family outings and social gatherings among friends. However, the rise of digital technology (where a customer can purchase something easily and quickly on their own), coupled with the impact of the COVID-19 pandemic, has shifted consumer expectations and needs, sparking a great

Shopping 258

Shopping Kiosk Fulfillment Consumer 258

Retail Wire

AUGUST 21, 2024

Get ready for some of the most beloved tastes of the season as Starbucks brings back its fall menu.

Returns 261

Returns 261

Retail TouchPoints

AUGUST 21, 2024

GU (pronounced “gee-you”), a sister brand of apparel retailer Uniqlo , will make a splashy, multi-channel entrance into the U.S. next month with the simultaneous debut of its ecommerce site and a 10,225-square-foot NYC flagship. The two -story location in the trendy SoHo neighborhood will offer men’s and women’s clothing as well as shoes, bags and accessories.

Planning 253

Planning Apparel Accessories Fashion 253

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Wire

AUGUST 21, 2024

Newell Brands' Sharpie is set to boost creativity at Art Battle Los Angeles on Aug. 24 at Academy LA.

ATS 255

ATS 255

Retail TouchPoints

AUGUST 21, 2024

Walmart has sold its shares in Chinese ecommerce player JD.com , ending its direct investment in the Alibaba rival after more than eight years. The relationship began when Walmart sold its China ecommerce operations to JD.com in June 2016 , taking a 5% stake in the company as part of the deal. By February 2017 , Walmart had increased its investment to 12.1% , and in August 2018 Walmart and JD.com invested $500 million in Chinese grocery delivery company Dada-JD Daojia.

Marketing 243

Marketing Shopping Fulfillment 243

Inside Retail

AUGUST 21, 2024

Collins Foods , a franchisee of KFC and Taco Bell, has warned of lower margins in the fiscal first half amid weak consumer sentiment and high cost inflation. In the first 16 weeks of FY25, the company has achieved a 1.1 per cent increase in sales. However, same store sales were negative, reflecting weaker consumer sentiment in Australia and Europe and the impacts arising from the conflict in the Middle East.

Consumer 173

Consumer 173

Retail TouchPoints

AUGUST 21, 2024

Online wholesale marketplace Bulletin has launched a Shopify sales channel app, enabling merchants to more easily integrate their product listings and better manage orders to grow their brands via wholesale partnerships. [Editor’s note: Both Bulletin and Retail TouchPoints are subsidiaries of live event and media company Emerald.] Through the new integration, merchants can now bulk import their product listings from Shopify to Bulletin, and any updates made in Shopify will be automatically synce

Wholesale 240

Wholesale Fulfillment Management ATS 240

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

AUGUST 21, 2024

Peet's Coffee's fall menu includes food and beverages.

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162

Retail TouchPoints

AUGUST 21, 2024

Even for a brand known for doing things in a big way, Nike had an outsized presence at this Olympics, spending more in Paris than it has at any previous Games. In addition to outfitting more than 100 federations across team and individual sports (including Team USA) with kits that featured a reinvented Nike Air, the sportswear brand also: Aerial shot of the exterior of Nike’s ‘Art of Victory’ exhibit at the Centre Pompidou.

Department Stores 214

Department Stores Outdoor Fashion Boutique 214

Inside Retail

AUGUST 21, 2024

Following this week’s announcement that the founder and owner of DigiDirect, Shant Kradjian, won the bid for failed ASX-listed Booktopia, Inside Retail asked Kradjian about his interest in acquiring the business, his plans to restore the brand to its former glory and how he will approach the inevitable challenges. Inside Retail: Why was Booktopia the ideal next business to add to your portfolio alongside DigiDirect?

Returns 147

Returns Customer Experience Planning Fulfillment 147

Retail Wire

AUGUST 21, 2024

The U.S. Postal Service will reveal its 2024 holiday stamp collection at a dedication ceremony on Sept. 14 at 10:30 a.m. EDT, hosted at the Smithsonian’s National Postal Museum.

ATS 147

ATS 147

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Customer Experience

Inside Retail

AUGUST 21, 2024

The Reject Shop’s net profit declined significantly despite higher sales in the last fiscal year. The discount retailer’s net profit plunged 35.9 per cent to $4.7 million while sales grew 4.1 per cent to $852.7 million. “Like many Australian retailers, The Reject Shop continues to face near-term margin pressure from rising costs and higher shrinkage, which adversely impacted profitability in FY24,” said Steven Fisher, The Reject Shop chair. “In order to address thes

Net Profit 147

Net Profit Shrinkage Shopping Planning 147

Retail Focus

AUGUST 21, 2024

New data shows 30-day free trials are the most effective method of paid customer conversions – almost four times (273%) more likely to convert a customer than 14-day free trials. Findings also show free trials are 28 times more effective than free products. However, despite its effectiveness, and at no cost to the business, nearly 3 in 4 ecommerce sellers didn’t use the approach in 2023.

ATS 147

ATS 147

Retail TouchPoints

AUGUST 21, 2024

Sports publication The Athletic has debuted a new editorial vertical dedicated to collectibles and entered a partnership with Ebay to make relevant collectibles purchasable on the publishers’ website. The Athletic , now owned by The New York Times, is known for its coverage of all things sports, and that coverage will now extend to sports memorabilia — a growing market that both the publication and Ebay are looking to capture.

Promotions 144

Promotions Planning Marketing Management 144

Retail Dive

AUGUST 21, 2024

The offering for Fulfillment by Amazon users helps them avoid fees by simply having customers keep items, the company said.

Returns 135

Returns Fulfillment 135

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Inside Retail

AUGUST 21, 2024

In a strategic move to expand its footprint in Southeast Asia, PDD Holdings’ e-commerce platform Temu launched operations in Thailand last month, following its entry into Malaysia and the Philippines last year. However, Southeast Asia’s unique and complex e-commerce landscape raises the question: Can Temu replicate the success it has achieved in Western markets?

Marketing 130

Marketing Consumer Shopping Accounting 130

Retail Wire

AUGUST 21, 2024

Pasta, soup, salad, and breadsticks all for the same price as 2022.

Promotions 130

Promotions Returns 130

Retail Gazette

AUGUST 21, 2024

Frasers Group is ramping up its property acquisitions with plans to add another shopping center to its portfolio. The Mike Ashley-owned group is in the process of acquiring Fremlin Walk, an outdoor shopping centre in Maidstone, from M&G Real Estate. The 350,000 sq ft complex, which opened in 2005, houses retailers such as H&M, Boots, JD Sports, and Pandora, generating an annual income of £4.3m.

Shopping 119

Shopping Department Stores Outdoor Planning 119

Retail Wire

AUGUST 21, 2024

In celebration of National Dog Day, Mars Incorporated is introducing its first-ever "Mars Summer Treat Pack," featuring M&M’S Ice Cream Cookie Sandwiches for pet parents and GREENIES Dental Treats for Dogs.

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130

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Retail Dive

AUGUST 21, 2024

The department store is preparing for its all-important holiday quarter with a value message that goes beyond discounts, executives said.

Department Stores 117

Department Stores 117

Retail Customer Experience

AUGUST 21, 2024

Instead of seeing personalization and privacy as opposing forces retailers should view the two as allies that evolve together to form one unified commitment to customers.

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115

Retail Dive

AUGUST 21, 2024

The “Home Court” space is the result of a “shared vision” between the athletics retailer and Nike, but it still features other major brands.

ATS 115

ATS 115

Retail Gazette

AUGUST 21, 2024

Waitrose has opened the doors to its newly refurbished John Barnes supermarket in North London as part of a £1bn investment into revamping its store estate. The premium grocer has expanded its fresh produce department, upgraded its meat, fish and cheese service counters to include a dedicated parmesan section and a second dry aged beef cabinet, as well as installed its first-ever chilled wine department.

Grocer 111

Grocer Supermarket Shopping 111

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing