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Dan Murphy’s parent Endeavour Group saw retail sales increase 2.4 per cent year over year to $2.41 billion during the first quarter. Despite both of its retail chains – BWS and Dan Murphy’s – falling flat on a comparable store basis, the MyDan’s membership program added more than 175,000 new members and achieved a record peak scan rate of 84 per cent from its 5.4 million active members.
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Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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