Mon.Sep 02, 2024

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“The best can always be better”: Ghd Australia’s MD on customer satisfaction

Inside Retail

Since 2001, Ghd Australia has continuously innovated in the haircare space. In 2008, the British company brought its innovation team in-house to remain at the forefront of the highly competitive industry. Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

Consumer 278
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Incorporating Employee Wellness into Your Sustainability Plan

Retail TouchPoints

Sustainability, or the capacity for people to positively coexist with the planet, is often said to have three pillars: social, economic and environmental. This definition recognizes that true environmental sustainability cannot be attained without addressing the health of the systems surrounding it. As an economics major in college, I learned that our economy comes down to people’s behavior.

Planning 278
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Kaiyi Auto Launches New International Models at World Power Battery Conference

Retail Wire

At the 3rd World Power Battery Conference held in Yibin City, Sichuan Province, Kaiyi Auto unveiled its latest international models, marking a significant milestone in the company’s global expansion strategy.

ATS 264
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Michael Hill’s Australia, Canada segments lead revenue growth

Inside Retail

Michael Hill International’s revenue rose 4.2 per cent to A$644.9 million in the last fiscal year, thanks to better performance in its Australia and Canada markets. Australia retail segment revenue grew 10.3 per cent to A$359.1 million while Canada retail segment revenue rose 0.6 per cent to C$157.1 million. New Zealand retail segment revenue declined 11.8 per cent to NZ$114.8 million.

Marketing 246
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Small Pet Select Introduces Eco-Friendly Hemp Cat Litter

Retail Wire

Small Pet Select has launched what it claims to be the most environmentally friendly cat litter on the market, made from hemp.

Marketing 306
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How Alison Covington is “tackling tricky issues in the retail sector” at Good360

Inside Retail

Alison Covington is the founder and managing director of Good360 Australia. Here, she discusses how she went from driving the bus industry to “tackling tricky issues in the retail sector” to fight waste. Inside Retail : What does Good360 Australia do? Alison Covington: At Good360 Australia, we work with retailers, brands and manufacturers as a connector for those donating goods to help people in need.

ATS 147

More Trending

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Best Pay Per Click Advertising Company UK

Retail Focus

In today’s digital age, Pay Per Click (PPC) advertising is crucial for businesses aiming to boost their online presence and drive targeted traffic. This article discusses the importance of PPC, how to select the best Pay Per Click advertising company , and why Paramount Digital is considered the top choice in the UK. What is Pay Per Click Advertising?

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Dunkin’ Enters the Fast-Food Wars With First-Ever Value Meal

Retail Wire

Dunkin' has never offered a value meal before.

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Gymshark to open first permanent store outside of UK in Dubai

Retail Gazette

Gymshark is set to open its first permanent store outside the UK this year inside UAE’s Dubai Mall. It will be the gymwear giant’s third store, following the opening of its flagship on London’s Regent Street in October 2022, and its recent launch in the city’s Westfield Stratford City this summer. The new store will open towards the end of 2024 on the ground floor of Dubai Mall – the second-largest mall in the world by total land area, welcoming over 54m shoppers through

Shipping 122
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Chipotle Gifts Ohio State University Athletes With Free Food

Retail Wire

The company is helping to ensure these high-performance students fuel up properly.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Frasers Group boosts Boohoo stake to over 26%

Retail Gazette

Mike Ashley’s Frasers Group has upped its stake in Boohoo to more than 26% as it continues to build on its “strategic investment” into the fashion retailer. The retail giant – which is the largest shareholder in the online business – increased its holdings from 25.02% to 26.19% on Monday (2 September). The Sports Direct owner has been steadily building its holding in Boohoo since it first made a “strategic investment” in June 2023.

Fashion 110
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Stop & Shop Has Ceased Selling Cigarettes

Retail Wire

As of Aug. 31, Stop & Shop has ceased selling cigarettes at its 350 locations.

Shopping 246
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M&S urges Angela Rayner to approve flagship overhaul plans

Retail Gazette

Deputy prime minister Angela Rayner is being called to approve plans by M&S to scrap its Oxford Street flagship. Rayner is currently reviewing the controversial proposals, which were previously blocked by the Conservatives, This is Money reported. The food and fashion giant wants to demolish its flagship site near Marble Arch, London, to build a bigger ten-storey retail and office block in its place.

Planning 108
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Lego Group to Teach Parents and Kids to ‘Dream Craft’

Retail Wire

The LEGO Group is adding buzz to its LEGO DREAMZzz™ series, specifically the upcoming final ten episodes of Season Two, by promoting the notion of how children can develop "dream crafting" skills.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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schuh rolls out single shoe offer across all stores reinforcing its commitment to an inclusive shopping experience

A1 Retail

schuh has announced the introduction of single shoe purchases across all its stores. schuh want as many people as possible to be able to visit its stores and for customers to feel confident and valued. From Friday 30th August, customers who require only one shoe due to a limb difference or disability will be able to purchase a single shoe in-store. The single shoe will be taken from a new pair, and a 50 percent discount will be applied.

Shopping 105
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Popeyes Announces First Store To Open in Ireland Next Month

Retail Wire

Popeyes is coming to the Emerald Isle.

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Kurt Geiger CEO: Scrapping tax-free shopping is having a ‘massively negative effect’ on the UK

Retail Gazette

Kurt Geiger boss Neil Clifford has warned the loss of tax-free shopping for tourists is having a “massively negative effect” on UK spending. The retail boss argued tourists had been visiting other countries in Europe to do their shopping since the scheme was scrapped in 2021, The Times reported. Clifford said: “International tourists, whether it be Middle Eastern or American travellers, are spending less time in London. “If you go to Milan or Paris or Madrid — my team and I are in th

Shopping 105
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Silkland Unveils First 16K VESA-Certified USB-C to DisplayPort 2.1 Cable on Amazon

Retail Wire

High-end cable developer Silkland has launched the industry’s first 16K VESA-certified USB-C to DisplayPort 2.1 cable, now available on Amazon.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Police chiefs say new unit is ‘turning the tide’ against shoplifting gangs

Retail Gazette

Police chiefs have insisted that a new centralised police unit established this year is beginning to “turn the tide” against prolific shoplifters used by gangs. The Operation Opal group, which gathers crime reports, CCTV and other evidence from the 43 police forces across England and Wales has found 152 prolific shoplifters involved in organised retail crime within the initial three months of its operation, The Times reported.

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Taco Bell Is Ditching Breakfast at Some Locations

Retail Wire

Taco Bell has announced that some of its underperforming locations will no longer be serving breakfast.

Location 147
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Less than one week until Top Drawer returns with over 150 new brands!

A1 Retail

Top Drawer remains UK Retail’s go-to design-led trade show and this season’s event is set to be the biggest and busiest Autumn edition in years. From the 8 th – 10 th September, Olympia London will be transformed into a haven for professional buyers to explore unmissable brands and on-trend products from over 500 exhibitors, helping them future-proof their new season collections.

Returns 72
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August heatwave boosts retail sales

Retail Gazette

The hot weather last month provided a small boost to August’s retail sales, despite the cost of living crisis still weighing heavily on consumer spend. The latest figures from the British Retail Consortium (BRC) show total sales rose 1% last month, against a growth of 4.1% in August 2023. This is below the 12-month average growth of 1.2%. Food sales rose 2.9% year on year over the three months to August, against a growth of 8.2% in August 2023 and below the 12-month average of 5.0%.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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thelittleloop Enters Second-Hand Childrenswear Market with New John Lewis Partnership

365 Retail

Helping to bring some of the 225 million unused items of childrenswear stored in UK homes back into circulation, thelittleloop, the UK’s childrenswear rental company, is now offering a second-hand clothing market. This new service provides a one-stop shop for quality, pre-loved children’s clothing, both online at thelittleloop.com and in-store at John Lewis’s flagship location on London’s Oxford Street.

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Tesco’s F&F launches first homeware brand

Retail Gazette

Tesco’s in-house F&F clothing label has launched its first homeware brand, F&F Home. The new range includes over 1000 lines across home dining, glassware, rugs and footstools, bedding, soft furnishings, and decorative accessories. The supermarket said the new brand had been developed in response to the idea that many now see their home style as an extension of their fashion style, with shoppers spending more time curating their home space each season.

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LEGO to Open New Store at Cribbs Mall, Bristol

365 Retail

The LEGO Group has announced plans to open a new store in Bristol, marking the city’s second LEGO location. The new store, situated at Cribbs Mall , will span 178 square metres and is located adjacent to Polestar and H&M. This new venue promises to deliver an unforgettable shopping experience, featuring immersive activities, expert guidance from Brick Specialists, and exclusive in-store offerings.

ATS 62
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Aldi in planning reform talks with government to boost store openings

Retail Gazette

Aldi is in talks with the government over planning reform in a bid to speed up its new store openings. The discounter is offering investment to tackle “under-resourcing” across local authorities, which is currently leading the planning application process to take more than a year, The Grocer reported. Aldi UK’s national real estate director George Brown said he had visited No 10 last week in a LinkedIn post.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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BEAR offers lunchbox-ready snacks for back to school season

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As the new school year approaches, BEAR, the leading Kids’ Fruit Snacking brand, is set to help retailers large and small boost sales with its delicious range of healthy, real fruit snacks, that are perfect for lunchboxes.

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Mango names new ecommerce boss as it enters 12 new markets

Retail Gazette

Mango has extended its online business to 12 new markets and promoted Marlies Hersbach as its new ecommerce executive director. The Spanish fashion retailer said Hersbach will be responsible for developing, leading and executing the company’s online business strategy, reporting to Elena Carasso, online and customer director and member of the steering committee.

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Biscuiteers and thortful expand customer offering with partnership

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Biscuiteers, the original hand-iced biscuit company, is partnering with creative card specialists thortful to offer the perfect, personal present. From 2nd September, thortful customers will have the option to add on or purchase an assortment of Biscuiteers’ biscuits, at the same time as buying their thortful card, making an extra special gift for any oc

ATS 59
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Harrods hails resilient performance as sales near £900m

Retail Gazette

Harrods enjoyed its highest turnover on record as it raked in nearly £900m of sales in its most recent financial year. Sales for the luxury retailer covering its Knightsbridge flagship and online operations jumped 8% to £898.4m in the 53 weeks to 3 February, up from £831.6m, filings on Companies House show. The record sales helped to push operating profit up 2% to £162.9m, compared to £158.4m the year before.

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.