Mon.Sep 02, 2024

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“The best can always be better”: Ghd Australia’s MD on customer satisfaction

Inside Retail

Since 2001, Ghd Australia has continuously innovated in the haircare space. In 2008, the British company brought its innovation team in-house to remain at the forefront of the highly competitive industry. Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

Consumer 278
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Kaiyi Auto Launches New International Models at World Power Battery Conference

Retail Wire

At the 3rd World Power Battery Conference held in Yibin City, Sichuan Province, Kaiyi Auto unveiled its latest international models, marking a significant milestone in the company’s global expansion strategy.

ATS 264
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Incorporating Employee Wellness into Your Sustainability Plan

Retail TouchPoints

Sustainability, or the capacity for people to positively coexist with the planet, is often said to have three pillars: social, economic and environmental. This definition recognizes that true environmental sustainability cannot be attained without addressing the health of the systems surrounding it. As an economics major in college, I learned that our economy comes down to people’s behavior.

Planning 256
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Small Pet Select Introduces Eco-Friendly Hemp Cat Litter

Retail Wire

Small Pet Select has launched what it claims to be the most environmentally friendly cat litter on the market, made from hemp.

Marketing 306
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How To Drive Retail Results With Integrated Tech And UX Design

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

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Michael Hill’s Australia, Canada segments lead revenue growth

Inside Retail

Michael Hill International’s revenue rose 4.2 per cent to A$644.9 million in the last fiscal year, thanks to better performance in its Australia and Canada markets. Australia retail segment revenue grew 10.3 per cent to A$359.1 million while Canada retail segment revenue rose 0.6 per cent to C$157.1 million. New Zealand retail segment revenue declined 11.8 per cent to NZ$114.8 million.

Marketing 246
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Everything We Know About Burger King’s New Frozen Pink Lemonade Drink

Retail Wire

The new Burger King beverage is the official drink of the MTV VMAs.

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Dunkin’ Enters the Fast-Food Wars With First-Ever Value Meal

Retail Wire

Dunkin' has never offered a value meal before.

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Best Pay Per Click Advertising Company UK

Retail Focus

In today’s digital age, Pay Per Click (PPC) advertising is crucial for businesses aiming to boost their online presence and drive targeted traffic. This article discusses the importance of PPC, how to select the best Pay Per Click advertising company , and why Paramount Digital is considered the top choice in the UK. What is Pay Per Click Advertising?

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Chipotle Gifts Ohio State University Athletes With Free Food

Retail Wire

The company is helping to ensure these high-performance students fuel up properly.

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Gymshark to open first permanent store outside of UK in Dubai

Retail Gazette

Gymshark is set to open its first permanent store outside the UK this year inside UAE’s Dubai Mall. It will be the gymwear giant’s third store, following the opening of its flagship on London’s Regent Street in October 2022, and its recent launch in the city’s Westfield Stratford City this summer. The new store will open towards the end of 2024 on the ground floor of Dubai Mall – the second-largest mall in the world by total land area, welcoming over 54m shoppers through

Shipping 122
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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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Stop & Shop Has Ceased Selling Cigarettes

Retail Wire

As of Aug. 31, Stop & Shop has ceased selling cigarettes at its 350 locations.

Shopping 246
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Mountain Warehouse rescues US outdoor retailer for £7.6m

Retail Gazette

Mountain Warehouse has rescued US-based retailer Eastern Mountain Sports (EMS) for £7.6m ($10m) as it looks to expand its footprint stateside. The outdoor retailer will pay £3.8m ($5m) for the EMS brand, website and seven profitable stores, as well as another £3.8m for its other assets. The agreement will save more than 100 jobs at EMS, which filed for Chapter 11 protection – the US equivalent of an administration – on 18 June.

Outdoor 111
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Lego Group to Teach Parents and Kids to ‘Dream Craft’

Retail Wire

The LEGO Group is adding buzz to its LEGO DREAMZzz™ series, specifically the upcoming final ten episodes of Season Two, by promoting the notion of how children can develop "dream crafting" skills.

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Frasers Group boosts Boohoo stake to over 26%

Retail Gazette

Mike Ashley’s Frasers Group has upped its stake in Boohoo to more than 26% as it continues to build on its “strategic investment” into the fashion retailer. The retail giant – which is the largest shareholder in the online business – increased its holdings from 25.02% to 26.19% on Monday (2 September). The Sports Direct owner has been steadily building its holding in Boohoo since it first made a “strategic investment” in June 2023.

Fashion 110
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Popeyes Announces First Store To Open in Ireland Next Month

Retail Wire

Popeyes is coming to the Emerald Isle.

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M&S urges Angela Rayner to approve flagship overhaul plans

Retail Gazette

Deputy prime minister Angela Rayner is being called to approve plans by M&S to scrap its Oxford Street flagship. Rayner is currently reviewing the controversial proposals, which were previously blocked by the Conservatives, This is Money reported. The food and fashion giant wants to demolish its flagship site near Marble Arch, London, to build a bigger ten-storey retail and office block in its place.

Planning 108
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Silkland Unveils First 16K VESA-Certified USB-C to DisplayPort 2.1 Cable on Amazon

Retail Wire

High-end cable developer Silkland has launched the industry’s first 16K VESA-certified USB-C to DisplayPort 2.1 cable, now available on Amazon.

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Kurt Geiger CEO: Scrapping tax-free shopping is having a ‘massively negative effect’ on the UK

Retail Gazette

Kurt Geiger boss Neil Clifford has warned the loss of tax-free shopping for tourists is having a “massively negative effect” on UK spending. The retail boss argued tourists had been visiting other countries in Europe to do their shopping since the scheme was scrapped in 2021, The Times reported. Clifford said: “International tourists, whether it be Middle Eastern or American travellers, are spending less time in London. “If you go to Milan or Paris or Madrid — my team and I are in th

Shopping 105
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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Taco Bell Is Ditching Breakfast at Some Locations

Retail Wire

Taco Bell has announced that some of its underperforming locations will no longer be serving breakfast.

Location 147
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Police chiefs say new unit is ‘turning the tide’ against shoplifting gangs

Retail Gazette

Police chiefs have insisted that a new centralised police unit established this year is beginning to “turn the tide” against prolific shoplifters used by gangs. The Operation Opal group, which gathers crime reports, CCTV and other evidence from the 43 police forces across England and Wales has found 152 prolific shoplifters involved in organised retail crime within the initial three months of its operation, The Times reported.

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Less than one week until Top Drawer returns with over 150 new brands!

A1 Retail

Top Drawer remains UK Retail’s go-to design-led trade show and this season’s event is set to be the biggest and busiest Autumn edition in years. From the 8 th – 10 th September, Olympia London will be transformed into a haven for professional buyers to explore unmissable brands and on-trend products from over 500 exhibitors, helping them future-proof their new season collections.

Returns 70
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thelittleloop Enters Second-Hand Childrenswear Market with New John Lewis Partnership

365 Retail

Helping to bring some of the 225 million unused items of childrenswear stored in UK homes back into circulation, thelittleloop, the UK’s childrenswear rental company, is now offering a second-hand clothing market. This new service provides a one-stop shop for quality, pre-loved children’s clothing, both online at thelittleloop.com and in-store at John Lewis’s flagship location on London’s Oxford Street.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

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August heatwave boosts retail sales

Retail Gazette

The hot weather last month provided a small boost to August’s retail sales, despite the cost of living crisis still weighing heavily on consumer spend. The latest figures from the British Retail Consortium (BRC) show total sales rose 1% last month, against a growth of 4.1% in August 2023. This is below the 12-month average growth of 1.2%. Food sales rose 2.9% year on year over the three months to August, against a growth of 8.2% in August 2023 and below the 12-month average of 5.0%.

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LEGO to Open New Store at Cribbs Mall, Bristol

365 Retail

The LEGO Group has announced plans to open a new store in Bristol, marking the city’s second LEGO location. The new store, situated at Cribbs Mall , will span 178 square metres and is located adjacent to Polestar and H&M. This new venue promises to deliver an unforgettable shopping experience, featuring immersive activities, expert guidance from Brick Specialists, and exclusive in-store offerings.

ATS 64
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Tesco’s F&F launches first homeware brand

Retail Gazette

Tesco’s in-house F&F clothing label has launched its first homeware brand, F&F Home. The new range includes over 1000 lines across home dining, glassware, rugs and footstools, bedding, soft furnishings, and decorative accessories. The supermarket said the new brand had been developed in response to the idea that many now see their home style as an extension of their fashion style, with shoppers spending more time curating their home space each season.

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BEAR offers lunchbox-ready snacks for back to school season

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As the new school year approaches, BEAR, the leading Kids’ Fruit Snacking brand, is set to help retailers large and small boost sales with its delicious range of healthy, real fruit snacks, that are perfect for lunchboxes.

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How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!

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Represent Unveils 247 Collection at Harrods and Launches Exclusive Pop-Up in Selfridges

365 Retail

Represent has launched its first-ever 247 retail space within Harrods. The new space, located on the 2nd floor of the store’s performance hall, spans just under 500 square feet and is surrounded by a curated selection of premium sportswear brands. This pop-up will be available until the end of the year, offering Harrods’ quality-conscious and performance-focused consumers a range of 247 apparel.

ATS 59
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Biscuiteers and thortful expand customer offering with partnership

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Biscuiteers, the original hand-iced biscuit company, is partnering with creative card specialists thortful to offer the perfect, personal present. From 2nd September, thortful customers will have the option to add on or purchase an assortment of Biscuiteers’ biscuits, at the same time as buying their thortful card, making an extra special gift for any oc

ATS 59
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Aldi in planning reform talks with government to boost store openings

Retail Gazette

Aldi is in talks with the government over planning reform in a bid to speed up its new store openings. The discounter is offering investment to tackle “under-resourcing” across local authorities, which is currently leading the planning application process to take more than a year, The Grocer reported. Aldi UK’s national real estate director George Brown said he had visited No 10 last week in a LinkedIn post.

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Bespoke tailoring business opens first store at the award-winning Dean Clough

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A unique, bespoke tailoring business has opened its first store at the award-winning Dean Clough mixed-use destination in Halifax. DR Bespoke already has an impressive clientele including a number of celebrity sports personalities, and is expanding its services for womenswear and special occasion wear at the new store.

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision