Retail TouchPoints
JULY 25, 2024
Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” Generative AI was supposed to change all that — with this magical new technology, automated voice agents were going to be smarter, more responsive and, most importantly, more accurate.
Inside Retail
JULY 25, 2024
Luxury conglomerate Kering has reported profits “lower than expected” after its revenue dropped 11 per cent to US$10.6 billion in the half-year financial results. The group’s sales decline is largely attributed to poor performance at Gucci , which accounts for almost half of its sales and two-thirds of its profits. Gucci’s revenue declined by 20 per cent to $4.8 billion, down 18 per cent compared to the previous period.
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Retail TouchPoints
JULY 25, 2024
As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven strategy. In fact, a 2023 report estimated the size of the gamification market as more than $10 billion, with the retail industry accounting for nearly a third of that market. It’s clear: Gamification is redefining how retailers engage with customers by making every interaction fun and rewarding.
Retail Wire
JULY 25, 2024
Conn's HomePlus has announced that it has filed for Chapter 11 bankruptcy protection and will be closing nearly half of its 170 nationwide stores.
Speaker: Jennifer Wright and Nick Barron
Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.
Retail TouchPoints
JULY 25, 2024
WHP Global has licensed Toys ‘R’ Us shops for two Navy Exchange Service Command ( NEXCOM ) stores, with plans for additional locations in 2025. The shop-in-shops will launch this fall at NEX Oceana in Virginia Beach, Va., followed by the NEX in Jacksonville, Fla. “To better serve our deserving patrons, this launch and newest venture in the toy retail industry is incredibly exciting for our global NEX team,” said Richard Honiball, EVP, Global Chief Merchandising and Marketing Officer at NEXCOM in
Retail Wire
JULY 25, 2024
The Flamin' Hot Cheetos "inventor" says there's a "smear campaign" against him.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
JULY 25, 2024
Albertsons and Kroger have been in talks to merge since October 2022, however, the deal has faced many challenges.
Retail TouchPoints
JULY 25, 2024
As the Olympics kick off in Paris, Dick’s Sporting Goods has been awarded the title of Official Sporting Goods Retail Provider of Team USA for the 2028 Olympics ( LA28 ), which will be in Los Angeles. Dick’s won’t miss out on this year’s iteration though — the retailer will serve as an Official Supporter of Team USA for both Paris 2024 and Milano Cortina 2026.
Retail Wire
JULY 25, 2024
The statement comes as the company moves to fix weak margins and high inventory at its U.S. operations.
Retail TouchPoints
JULY 25, 2024
Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats. The arts and crafts retailer has offered same-day delivery via Instacart since April 2021. Additionally, Save a Lot now has 400 of its supermarkets live on the DoorDash Marketplace, offering deliveries in under one hour, on average. The retailer plans to support SNAP/EBT payment capabilities on DoorDash later this year for on-demand delivery of SNAP-eligible groceries.
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Retail Wire
JULY 25, 2024
The stock market has taken a huge hit in various areas, negatively affecting the prices of shares across industries.
Inside Retail
JULY 25, 2024
In today’s dynamic retail landscape, consumer expectations are evolving rapidly. Customers no longer distinguish between online and offline shopping; they demand a seamless, integrated experience across all channels. This shift towards omnichannel commerce is not just a trend but a necessity for retailers aiming to stay competitive and meet the demands of today’s shoppers.
Retail Wire
JULY 25, 2024
John Deere has announced the beginning of its planned layoffs.
Inside Retail
JULY 25, 2024
Fashion leaders have come together to raise $1 million by Tuesday to rescue Adelaide-based Silver Fleece knitting mill and its staff from liquidation. Sunset Lover founders Melanie and Dean Flintoft are leading the initiative to revive the 73-year-old mill, with its operations and staff ready to resume as soon as possible, following its collapse into administration last month. “These contracts have the mill operating at 50 per cent of its overall capacity, so the potential for expansion is
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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.
Retail Focus
JULY 25, 2024
Leading North West property services company, The Momentum Group , has supported real estate company, Redevco, with the instalment of three new pop-up tenants at White Lion Walk in Guildford, following the destination’s Incubator Project in partnership with Save The High Street. The tenant support was led by Momentum Manage, following its appointment earlier this year to deliver property management services at the centre.
Inside Retail
JULY 25, 2024
Google’s announcement on Monday that it will not phase out third-party cookies, as it first said it would do in 2020, has been reported as a win for advertisers, including retailers, who use cookies to track individuals on the internet, in part to personalise their offers and other communications. Instead of eliminating third-party cookies in its Chrome browser, Google will now enable users to turn cookies on or off in their privacy settings.
Retail Wire
JULY 25, 2024
Southwest has had open seating since its inception 53 years ago, but the company explained that "preferences have evolved with more customers taking longer flights where a seat assignment is preferred.
Inside Retail
JULY 25, 2024
Swiss premium chocolatier Lindt plans to open its first shop in New Zealand at the Manawa Bay premium outlet centre in September. The chocolate shop will join over 100 international and national businesses at Manawa Bay, located adjacent to Auckland International Airport. The store will be accessible through the central entry and close to the eating area, which overlooks park-like surroundings and a children’s play area.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.
Tokinomo
JULY 25, 2024
Interactive displays have become an indispensable tool for businesses and organizations seeking to engage their audiences in a dynamic and immersive manner. With the right placement and management strategies, these displays can effectively captivate, inform, and entertain. This article explores the best practices for placing and managing interactive displays, providing valuable insights into the potential of this technology.
Inside Retail
JULY 25, 2024
After launching its first flagship store in Greater China, Singaporean watches and jewellery retailer Black By Blue Brave is now ready to take on the global watch market. “Black By Blue Brave is currently in a phase of global expansion,” Leo Wang, founder of Black By Blue Brave, told Inside Retail , adding the brand is looking into expanding in Europe, the US, Japan, South Korea, and Mainland China.
Retail Wire
JULY 25, 2024
In the aftermath of the global tech outage caused by a faulty software update from CrowdStrike, new developments have occurred.
Inside Retail
JULY 25, 2024
Luxury fashion company Hermes has posted a 15 per cent increase in sales for the first half, with double-digit growth recorded across all markets. The company’s consolidated revenue for the January-June period reached €7.5 billion (US$8.1 billion). Japan led the growth with a 22 per cent increase in sales, while Asia (excluding Japan) saw a 10 per cent improvement.
Retail Gazette
JULY 25, 2024
Boohoo has launched an online marketplace as it looks to become a “one-stop destination for all fashion, beauty and lifestyle needs”. Customers will be able to shop from 150 brands including Revolution Beauty , L’Oréal Paris, Ray-Ban, Marc Jacobs, and Michael Kors. The retailer said Boohoo Brands allows it to leverage its vast network to quickly onboard new brands and maintain robust relationships with existing partners.
Retail Dive
JULY 25, 2024
The HBC-owned business is prepping for its takeover of rival Neiman Marcus Group, which includes Bergdorf Goodman, a spokesperson said Wednesday.
Retail Gazette
JULY 25, 2024
Majestic Wine has unveiled a £1m investment into its store estate, as it plans to expand at an average of one new shop per month over the coming years. The alcohol retailer has opened two new stores in the South East of England and completed two major refurbishment projects in the Midlands and Scotland within six days, as it ramps up efforts to expand and modernise its stores.
Retail Wire
JULY 25, 2024
Macy's has been facing a downturn of profits lately.
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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.
Retail Gazette
JULY 25, 2024
Frasers Group is known for being one of the sector’s most prolific investors in retail brands, but it’s also quickly becoming a property giant. The Mike Ashley-controlled business is currently in talks to acquire the entire Princesshay Shopping Centre in Exeter after US-based asset manager Nuveen put its 50% stake up for sale last month. If a deal is agreed, the centre would add to Frasers’ rapidly expanding property portfolio, which also includes Doncaster’s Frenchgate shopping centre, wh
Retail Wire
JULY 25, 2024
Samsung's new Galaxy Ring is now available.
Retail Gazette
JULY 25, 2024
THG is set to axe 171 jobs across various departments after cutting almost a third of its workforce over the past two years as part of a cost-saving review. The LookFantastic and MyProtein owner told employees it has put 581 jobs at risk as it looks to scrap 171 roles across six divisions including beauty and nutrition, The Financial Times reported.
Miller Zell
JULY 25, 2024
When retailers decide to refresh or transform their fleet of stores, they often bounce back and forth between the aspirational and the realistic — cutting-edge technology and design versus execution-at-scale complexities.
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Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.
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