Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Today, marketing programs are more comprehensive and measurable than ever, inclusive of apps, social media accounts, finely tuned promotions, influencer collabs, gift cards and more. With increased channels comes an increased pressure to prove return on ad spend, which is now more difficult due to an overload of data but unclear metrics to demonstrate success.

Merchant Services 237

Merchant Services Promotions Consumer Marketing 237

Inside Retail

JUNE 17, 2024

Chatime Group Australia CEO Carlos Antonius is taking on the newly-created global CEO position from 1 July 2024. Worldwide Chatime has more than 1,500 locations and in his new role Antonius will oversee the bubble tea brand’s development, with a target of nearly-doubling the footprint with 1000 more outlets within three years. The appointment to global CEO comes as Chatime’s new brand refresh initiative rolls out internationally.

Marketing 290

Marketing Management Location Planning 290

Retail TouchPoints

JUNE 17, 2024

People think about food an average of 226 times a day, according to research by Albertsons. Even accounting for food’s essential nature, that’s a lot of thoughts — but when you factor in everything that goes into the planning, shopping and preparing of all of the day’s meals, it starts to make a lot of sense. Albertsons’ Jill Pavlovich at CommerceNext.

Shopping 269

Shopping Consumer Planning Location 269

Inside Retail

JUNE 17, 2024

Every six minutes a cybercrime is reported in Australia, with the average cost of an attack to a small business owner around $46,000. Enter Cyber Wardens, a free online training program launched by the Council of Small Business Organisations Australia (COSBOA), supported by the Australian Government and an industry alliance led by Telstra, CommBank and the Australian Cyber Security Centre.

Payment Services 289

Payment Services ATS Management 289

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Wire

JUNE 17, 2024

The U.S. government has initiated legal action against Adobe, alleging that the company has engaged in deceptive practices related to its subscription services. According to the Department of Justice (DOJ), Adobe has intentionally obscured the terms and fees associated with its subscriptions, making it difficult for consumers to cancel without incurring significant charges.

Consumer 264

Consumer 264

Inside Retail

JUNE 17, 2024

It’s no secret that the cost-of-living crisis and the cost-of-trading crisis are crippling the retail industry with both consumers and businesses feeling the crunch. But the recent wave of sustainable businesses closing their doors in Australia hints at a new and alarming trend. Slipper specialist Monte, fashion label Arnsdorf and blanket manufacturer Seljak Brand have all announced that they are closing down in the last few months.

Fashion 264

Fashion Consumer Shipping Marketing 264

Retail TouchPoints

JUNE 17, 2024

TikTok has unveiled two new generative AI tools that will help creators and brands make influencer content at scale that include digital avatars and AI-enabled translation dubbing. The social platform also has created an advisory board to help facilitate future gen AI development at the company and discuss responsible use. The new tools join a suite of gen AI-enabled ad solutions, under the banner name Symphony, unveiled in May at the annual TikTok World event.

Marketing 250

Marketing Management ATS Social Commerce 250

Inside Retail

JUNE 17, 2024

Harbour is a high-end Australian furniture and lifestyle brand making waves in luxury retail. It has showrooms across the US in Florida, Texas and California, and an international presence in China, South Korea and, of course, its home country of Australia. Earlier this year, it opened a global flagship on the corner of Madison Avenue and E 27th Street in New York City.

Outdoor 246

Outdoor Accounting Marketing Planning 246

Retail TouchPoints

JUNE 17, 2024

Beyond has reconfigured its C-suite, including recognition of an “increasingly active” role for Executive Chairman Marcus Lemonis. The company, which owns the Overstock, Bed Bath & Beyond and Zulily brands, also will eliminate its co-Chief Executive roles and dual Chief Merchant roles. Beyond has streamlined marketing and merchandising functions across all three of its brands under Dave Nielsen, who has been appointed President, overseeing marketing, merchandising and supply chain functions

Returns 250

Returns Marketing Planning 250

Retail Wire

JUNE 17, 2024

YouTube is rolling out a new experimental feature called "Notes," designed to allow users to add contextual information to videos.

246

246

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

JUNE 17, 2024

Tractor Supply Co. will deploy the Base Price and Markdown pricing solutions from Revionics , an Aptos Company , to help scale optimized pricing across its 2,200 stores and ecommerce site. The rural lifestyle retailer has been a Revionics customer since 2010. “Tractor Supply is focused on providing customers with what they need at the everyday low prices they deserve,” said Matt McGrath, VP of Pricing, Events and Presentation at Tractor Supply in a statement.

Markdowns 228

Markdowns Outdoor Apparel Planning 228

Retail Wire

JUNE 17, 2024

The incident with the American Airlines passenger occurred in 2021.

246

246

Retail TouchPoints

JUNE 17, 2024

Instacart has made advertisements on YouTube shoppable for CPG companies, leveraging its first-party data about consumers to identify and reach high-intent shoppers and receive closed-loop measurement on their campaigns. Consumers viewing these ads can click directly to an Instacart product page to buy the featured items for same-day delivery. Clorox and Publicis Media are the first two participants in the YouTube pilot program, which extends Instacart’s broader retail media collaboration with G

Supermarket 226

Supermarket Advertising Shopping Consumer 226

Retail Wire

JUNE 17, 2024

Adidas has launched the probe after a whistleblower report.

246

246

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail TouchPoints

JUNE 17, 2024

The new joint venture between brand management firm WHP Global and mall owners Simon Property Group , Brookfield Properties and Centennial Real Estate — formed for the purpose of buying beleaguered mall brand Express, Inc. — now has a name: Phoenix Retail. The partners came together in April 2024 with a buyout offer for the fashion retailer — which includes the Express , Bonobos and UpWest brands — following Express’ Chapter 11 bankruptcy filing.

Brand Management 198

Brand Management Planning Wholesale Fashion 198

Inside Retail

JUNE 17, 2024

Having recently opened its largest flagship store in the heart of Bangkok and introduced the NextGen concept stores to its Thai customers, the American denim brand is now looking to further extend its reach in Southeast Asia with a larger store in Malaysia, and more stores opening in the region to cater to the growing younger customer base. “We’re making such a bet on Asia due to the opportunity,” Michelle Gass, president and CEO of Levi Strauss & Co told Inside Retail in a media round

Fashion 130

Fashion Consumer Marketing Wholesale 130

Retail Wire

JUNE 17, 2024

Over the past year, several chatbots and customized versions of ChatGPT created by Black entrepreneurs have emerged. These innovations are particularly tailored to serve the needs of Black and Brown communities.

130

130

Inside Retail

JUNE 17, 2024

In recent years, there has been a distinct decline in travel retail. Duty-free is no longer alluring when domestic and international e-commerce options are so convenient and competitive. Covid-19, understandably, caused a huge downward spike for the wider industry (about 70 per cent). And while revenues and traffic are recovering, the industry isn’t expected to return to pre-Covid levels until next year.

Shopping 130

Shopping Returns Marketing ATS 130

Advertisement

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail Wire

JUNE 17, 2024

Tesla has taken legal action against its former supplier, Matthews International, accusing the Pittsburgh-based company of misappropriating trade secrets related to Tesla's battery-manufacturing technology.

130

130

Retail Customer Experience

JUNE 17, 2024

Research reveals consumers are willing to pay a premium for products from companies that demonstrate a deep understanding of and care for their customers.

Customer Experience 122

Customer Experience Consumer 122

Retail Wire

JUNE 17, 2024

Canada's government has stepped in to purchase stockpiled rare earth materials from Vital Metals Ltd., preventing the small Australian firm from selling its production to a Chinese buyer.

130

130

Retail Gazette

JUNE 17, 2024

Decathlon UK made a £2m loss last year after it ploughed £10m into transformation initiatives. The group said its performance was aligned with expectations, as revenue dropped 5% at the sports retailer over the year, and comparable store sales dipped 2.5%. However, the sales fall comes on top of strong growth in previous years, with sales up 25% in 2021 and 6% last year.

Wholesale 116

Wholesale Customer Experience Marketing Shopping 116

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Retail Wire

JUNE 17, 2024

McDonald’s is pulling the plug on its AI-driven drive-thru ordering experiment for now.

130

130

Retail Dive

JUNE 17, 2024

A newly formed joint venture between WHP Global and mall owners Simon, Brookfield and Centennial will keep 450 stores open and 7,000 jobs intact.

115

115

Retail Gazette

JUNE 17, 2024

Strikes at Morrisons warehouses have been called off as hundreds of the supermarket’s warehouse and logistics workers accepted new terms and conditions The workers had been taking part in strike action over proposed changes to their pension contributions that would have left them hundreds of pounds a year worse off. Additional issues surrounding pay and conditions were also subject of the dispute.

Supermarket 111

Supermarket ATS 111

Retail Dive

JUNE 17, 2024

The vitamin and supplement company said it no longer has the needed funding to operate and has canceled all existing subscriptions.

110

110

Advertisement

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Gazette

JUNE 17, 2024

Upmarket interiors brand Oka is planning to launch a company voluntary arrangement in a bid to stave off insolvency. The retailer went to court on Friday (14 June) to seek approval for a CVA that would involve closing one of its 13 stores, Sky News reported. The proposal, which requires the approval of creditors, come after founder Lady Astor – the mother-in-law of David Cameron – stepped down from the company’s board.

Planning 111

Planning 111

Retail Dive

JUNE 17, 2024

Biles and fellow Olympian Katie Ledecky, who are both members of Athleta’s Power of She collective, will also appear in digital and out-of-home creative.

109

109

Retail Gazette

JUNE 17, 2024

Tesco has introduced smoke machines in some of its stores to prevent people from stealing goods outside of opening hours. The supermarket chain uses 4ft-high security devices in some shops it claims are at high risk of burglary, The Sun reported. The machines, which are brought on to the shop floor of several branches in London after they have closed, will flood the shop floor with dense fog if its motion sensors are activated.

ATS 111

ATS Supermarket Shopping 111

Retail Dive

JUNE 17, 2024

A recent survey reveals that while surveyed shoppers have access to other payment options, they still seek out BNPL.

102

102

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing