Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Today, marketing programs are more comprehensive and measurable than ever, inclusive of apps, social media accounts, finely tuned promotions, influencer collabs, gift cards and more. With increased channels comes an increased pressure to prove return on ad spend, which is now more difficult due to an overload of data but unclear metrics to demonstrate success.

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Merchant Services Promotions Consumer Marketing 264

Inside Retail

JUNE 17, 2024

Chatime Group Australia CEO Carlos Antonius is taking on the newly-created global CEO position from 1 July 2024. Worldwide Chatime has more than 1,500 locations and in his new role Antonius will oversee the bubble tea brand’s development, with a target of nearly-doubling the footprint with 1000 more outlets within three years. The appointment to global CEO comes as Chatime’s new brand refresh initiative rolls out internationally.

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Marketing Management Location Planning 290

Retail TouchPoints

JUNE 17, 2024

TikTok has unveiled two new generative AI tools that will help creators and brands make influencer content at scale that include digital avatars and AI-enabled translation dubbing. The social platform also has created an advisory board to help facilitate future gen AI development at the company and discuss responsible use. The new tools join a suite of gen AI-enabled ad solutions, under the banner name Symphony, unveiled in May at the annual TikTok World event.

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Inside Retail

JUNE 17, 2024

Every six minutes a cybercrime is reported in Australia, with the average cost of an attack to a small business owner around $46,000. Enter Cyber Wardens, a free online training program launched by the Council of Small Business Organisations Australia (COSBOA), supported by the Australian Government and an industry alliance led by Telstra, CommBank and the Australian Cyber Security Centre.

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Payment Services ATS Management 289

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Customer Experience

Retail TouchPoints

JUNE 17, 2024

People think about food an average of 226 times a day, according to research by Albertsons. Even accounting for food’s essential nature, that’s a lot of thoughts — but when you factor in everything that goes into the planning, shopping and preparing of all of the day’s meals, it starts to make a lot of sense. Albertsons’ Jill Pavlovich at CommerceNext.

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Shopping Consumer Planning Location 279

Retail Wire

JUNE 17, 2024

The U.S. government has initiated legal action against Adobe, alleging that the company has engaged in deceptive practices related to its subscription services. According to the Department of Justice (DOJ), Adobe has intentionally obscured the terms and fees associated with its subscriptions, making it difficult for consumers to cancel without incurring significant charges.

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Retail Wire

JUNE 17, 2024

The Supreme Court ruled against the Starbucks union.

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Retail TouchPoints

JUNE 17, 2024

Beyond has reconfigured its C-suite, including recognition of an “increasingly active” role for Executive Chairman Marcus Lemonis. The company, which owns the Overstock, Bed Bath & Beyond and Zulily brands, also will eliminate its co-Chief Executive roles and dual Chief Merchant roles. Beyond has streamlined marketing and merchandising functions across all three of its brands under Dave Nielsen, who has been appointed President, overseeing marketing, merchandising and supply chain functions

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Returns Marketing Planning 264

Inside Retail

JUNE 17, 2024

It’s no secret that the cost-of-living crisis and the cost-of-trading crisis are crippling the retail industry with both consumers and businesses feeling the crunch. But the recent wave of sustainable businesses closing their doors in Australia hints at a new and alarming trend. Slipper specialist Monte, fashion label Arnsdorf and blanket manufacturer Seljak Brand have all announced that they are closing down in the last few months.

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Fashion Consumer Shipping Marketing 264

Retail TouchPoints

JUNE 17, 2024

Tractor Supply Co. will deploy the Base Price and Markdown pricing solutions from Revionics , an Aptos Company , to help scale optimized pricing across its 2,200 stores and ecommerce site. The rural lifestyle retailer has been a Revionics customer since 2010. “Tractor Supply is focused on providing customers with what they need at the everyday low prices they deserve,” said Matt McGrath, VP of Pricing, Events and Presentation at Tractor Supply in a statement.

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Markdowns Outdoor Apparel Planning 264

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Inside Retail

JUNE 17, 2024

Harbour is a high-end Australian furniture and lifestyle brand making waves in luxury retail. It has showrooms across the US in Florida, Texas and California, and an international presence in China, South Korea and, of course, its home country of Australia. Earlier this year, it opened a global flagship on the corner of Madison Avenue and E 27th Street in New York City.

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Retail TouchPoints

JUNE 17, 2024

The new joint venture between brand management firm WHP Global and mall owners Simon Property Group , Brookfield Properties and Centennial Real Estate — formed for the purpose of buying beleaguered mall brand Express, Inc. — now has a name: Phoenix Retail. The partners came together in April 2024 with a buyout offer for the fashion retailer — which includes the Express , Bonobos and UpWest brands — following Express’ Chapter 11 bankruptcy filing.

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Brand Management Wholesale Planning Fashion 259

Retail Wire

JUNE 17, 2024

YouTube is rolling out a new experimental feature called "Notes," designed to allow users to add contextual information to videos.

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Inside Retail

JUNE 17, 2024

Having recently opened its largest flagship store in the heart of Bangkok and introduced the NextGen concept stores to its Thai customers, the American denim brand is now looking to further extend its reach in Southeast Asia with a larger store in Malaysia, and more stores opening in the region to cater to the growing younger customer base. “We’re making such a bet on Asia due to the opportunity,” Michelle Gass, president and CEO of Levi Strauss & Co told Inside Retail in a media round

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Fashion Consumer Marketing Wholesale 130

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Customer Experience

Retail Wire

JUNE 17, 2024

The incident with the American Airlines passenger occurred in 2021.

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Inside Retail

JUNE 17, 2024

In recent years, there has been a distinct decline in travel retail. Duty-free is no longer alluring when domestic and international e-commerce options are so convenient and competitive. Covid-19, understandably, caused a huge downward spike for the wider industry (about 70 per cent). And while revenues and traffic are recovering, the industry isn’t expected to return to pre-Covid levels until next year.

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Shopping Returns Marketing ATS 130

Retail Wire

JUNE 17, 2024

Adidas has launched the probe after a whistleblower report.

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Retail Dive

JUNE 17, 2024

A newly formed joint venture between WHP Global and mall owners Simon, Brookfield and Centennial will keep 450 stores open and 7,000 jobs intact.

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Wire

JUNE 17, 2024

Over the past year, several chatbots and customized versions of ChatGPT created by Black entrepreneurs have emerged. These innovations are particularly tailored to serve the needs of Black and Brown communities.

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Retail Dive

JUNE 17, 2024

The vitamin and supplement company said it no longer has the needed funding to operate and has canceled all existing subscriptions.

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Retail Wire

JUNE 17, 2024

Tesla has taken legal action against its former supplier, Matthews International, accusing the Pittsburgh-based company of misappropriating trade secrets related to Tesla's battery-manufacturing technology.

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Retail Dive

JUNE 17, 2024

Biles and fellow Olympian Katie Ledecky, who are both members of Athleta’s Power of She collective, will also appear in digital and out-of-home creative.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

JUNE 17, 2024

Canada's government has stepped in to purchase stockpiled rare earth materials from Vital Metals Ltd., preventing the small Australian firm from selling its production to a Chinese buyer.

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Retail Customer Experience

JUNE 17, 2024

Research reveals consumers are willing to pay a premium for products from companies that demonstrate a deep understanding of and care for their customers.

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Customer Experience Consumer 122

Retail Wire

JUNE 17, 2024

McDonald’s is pulling the plug on its AI-driven drive-thru ordering experiment for now.

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Retail Dive

JUNE 17, 2024

Bed Bath & Beyond CEO Chandra Holt has left after less than five months as the struggling e-retail conglomerate streamlines its leadership.

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Gazette

JUNE 17, 2024

Decathlon UK made a £2m loss last year after it ploughed £10m into transformation initiatives. The group said its performance was aligned with expectations, as revenue dropped 5% at the sports retailer over the year, and comparable store sales dipped 2.5%. However, the sales fall comes on top of strong growth in previous years, with sales up 25% in 2021 and 6% last year.

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Wholesale Customer Experience Marketing Shopping 116

Retail Dive

JUNE 17, 2024

The Kim Kardashian-founded brand will open an additional four stores in 2024 and flagship locations in New York and Los Angeles at a future date.

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Location ATS 116

Retail Gazette

JUNE 17, 2024

Strikes at Morrisons warehouses have been called off as hundreds of the supermarket’s warehouse and logistics workers accepted new terms and conditions The workers had been taking part in strike action over proposed changes to their pension contributions that would have left them hundreds of pounds a year worse off. Additional issues surrounding pay and conditions were also subject of the dispute.

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Supermarket ATS 111

Retail Dive

JUNE 17, 2024

Quietest of all is Target, which took the brunt of protests in 2023, though the retailer says it stands behind the LGBTQ+ community in other ways.

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Marketing 115

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