Tue.Apr 02, 2024

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How Amazon’s Anti-Counterfeit Unit Keeps Fake Products off its Site

Retail TouchPoints

Last year, Amazon identified, seized and disposed of 7 million counterfeit products worldwide. That’s certainly impressive, but what’s perhaps even more impressive is the number of would-be counterfeiters that are stopped before they even have a chance to sell fake items. The Amazon Counterfeit Crimes Unit (CCU), established in June 2020 , stopped more than 700,000 attempts by bad actors to create fake selling accounts in 2023.

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Grown Alchemist taken private as L’Occitane sells stake to former CEO

Inside Retail

L’Occitane Group has sold its entire stake in Australian skincare brand Grown Alchemist for 28 million euros (US$30 million) to Lavender Investments owned by Andre Hoffmann, former vice chairman and CEO of L’Occitane International. L’Occitane Group said the transaction will help the group focus its resources and attention on its core brand L’Occitane en Provence, and accelerate the growth of its other brands.

Marketing 264
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With Performance TV, Retail Brands can up the Ante on the Big Screen

Retail TouchPoints

On Football’s Favorite Sunday this year, Beyoncé dropped a new single: “Texas Hold ‘Em.” While the song itself isn’t really about poker, it certainly brought the game to the front of our cultural consciousness. (For those of us who don’t tune in to the World Series of Poker every year, anyway.) Poker, like baseball, is one of those competitive events we love to use as a metaphor in our daily lives, mostly because it simplifies both our problems and their solutions.

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Mackay’s Caneland Central shopping centre completes makeover

Inside Retail

Tenants at Caneland Central in Mackay, Queensland are completing their refurbishments as part of the shopping centre’s makeover. The revamped mall will feature new tenants including bakery AIL Bakehouse, Tutti Frutti yoghurt and Star Liquor, as well as extensive renovations by QBD bookstore and Coffee Club, Woolworths’ new Direct to Boot, Priceline and Terry White pharmacy.

Shopping 259
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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PetSmart Upgrades Loyalty Program with Personalization, New Tiers

Retail TouchPoints

PetSmart has added two new tiers to its renamed loyalty program, Treats Rewards , along with personalized offers, special benefits for members using services like grooming and Doggie Day Camp and additional rewards for charitable donations. The retailer already has more than 67 million Rewards members who will be automatically enrolled in the enhanced program.

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The working class: Why the casualisation of suiting is here to stay

Inside Retail

Suiting was once reserved for men’s formal attire and workwear but now the fashion industry is following consumer trends and doubling down on business casual. Traditional workwear pieces including trousers, blazers, waistcoats and loafers are being reimagined and restyled for uses beyond the office. This corporate aesthetic that is bleeding into consumers’ everyday wear signals more than just a style fad.

Fashion 240

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Colette, The Daily Edited parent Marquee Retail Group placed in administration

Inside Retail

Marquee Retail Group, which owns Colette and The Daily Edited, has collapsed into administration, citing an unexpected sales decline since October. The company’s board of directors has appointed Domenic Calabretta, Mitchell Ball, and Richard Lawrence of Mackay Goodwin as voluntary administrators. Marquee said its unplanned downturn in sales from October 2023 to March 2024 was a result of rising inflation and interest rates.

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Beyond Partners with X to Build Up its Growing Slate of Brands

Retail TouchPoints

Beyond, Inc. — parent company of the newly relaunched Overstock.com as well as Bed Bath & Beyond and Zulily — has entered a long-term strategic partnership with X even as other advertisers flee the scandal-plagued social media platform. Beyond was formed following Overstock’s June 2023 acquisition of Bed Bath & Beyond, followed by its March 2024 purchase of defunct flash sale site Zulily.

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Disconnected: Optus takeover talks conclude

Inside Retail

Singapore Telecommunications (Singtel), Southeast Asia’s largest telecom operator, reiterated on Wednesday that there was no “impending deal” to divest its Australian telecom unit Optus. Singtel, majority owned by Singapore sovereign investor Temasek, in March denied an AFR report that it was offloading Optus to Canada’s Brookfield for up to $12 billion.

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Danish homeware brand Søstrene Grene, to make debut at Festival Place

Retail Focus

Sovereign Centros from CBRE has announced that Danish homeware retailer, Søstrene Grene, is set to open at Festival Place, one of the UK’s top 25 retail and leisure destinations. The popular lifestyle brand will make its Hampshire debut this year, bolstering Festival Place’s position as a key regional hub for fast-growing, sought-after brands. Søstrene Grene Festival Place will deliver the family-owned brand’s range of Scandinavian-inspired homeware and gifts.

ATS 148
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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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KnitWell Group Partners with Liverpool to Bring 10 Talbots Locations to Mexico

Retail TouchPoints

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers. In September 2023 Sycamore Partners created the KnitWell Group holding company for its Ann Taylor, Loft and Talbots brands.

Location 147
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What’s new in visual merchandising?

Retail Focus

Retailers have been using visual merchandising and props to draw in customers for as long as shops have been open. Of course, things have moved on a little from the early days of simple displays, with retailers now having a whole arsenal of tools at their disposal to not only bring in more consumers, but also improve their overall experience. However, when it comes to actually using these tools, this is often easier said than done.

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Viva Energy completes acquisition of OTR Group

Inside Retail

Viva Energy has completed the acquisition of fuel and convenience store chain operator OTR Group from Peregrine Corporation for $1.22 billion. Currently, OTR Group’s network includes 195 fuel and convenience stores and 31 stand-alone stores. Within the network are 94 quick service restaurants including Subway, Wokinabox, Guzman Y Guzman, KrispyKreme, Hungry Jacks, and Oporto.

Wholesale 130
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Shop price inflation hits two-year low driven by falling food costs

Retail Gazette

UK shop price inflation in March fell to the lowest level since December 2021 as retailers battled to win shoppers, the latest BRC-NielsenIQ Shop Price Index found. Driven by falling food costs and competition between retailers amid the cost-of-living crisis, the rate eased to 1.3% last month – down from 2.5% in February, and below the three-month average of 2.2%, the new figures showed.

Shopping 126
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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How lifestyle brand Zulu & Zephyr found prime Byron and Bondi retail real estate

Inside Retail

Independent lifestyle brand Zulu & Zephyr launched in the summer of 2012 offering swim and resortwear for the modern woman. Last month, Zulu & Zephyr opened the doors to its new flagship store on the coveted Gould Street shopping strip in Bondi Beach, which was previously tenanted by Australian fashion brand Silk Laundry. This follows the opening of its first brick-and-mortar store in 2020 when it “effortlessly” came upon an opportunity to open its Byron Bay concept flagship.

Fashion 130
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Petco COO talks personalization, employee role in retail customer experience

Retail Customer Experience

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls “non-artificial” capabilities.

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The Original Factory Shop to introduce 10% discount for over 60s

Retail Gazette

The Original Factory Shop is offering customers over 60 money off their shopping on the first Wednesday of every month. Eligible customers will be able to receive a 10% discount on their purchases when showing a valid photo ID, such as a senior bus pass, a driver’s licence, a Freedom Pass or Senior Railcard. The discount is available at the value retailer’s 190 stores across the UK until 1pm on the first Wednesday, with shoppers able to save across a range of FMCG, clothing, homewares, garden an

Shopping 114
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Millennials the Most Likely Demographic to Be Influenced by Retail Media Ads, Retail Technology Show Research Reveals

365 Retail

Millennials are the most likely shopper demographic to have their buying decisions influenced by Retail Media ads at the shelf-edge, the latest research from the Retail Technology Show (RTS), taking place on 24 & 25 April 2024 at London’s Olympia, reveals. Original research of over 1,000 UK adults by RTS showed that almost half (47%) of Millennial consumers would be influenced to buy a new product having been served immersive, digital ads in-store, compared to 35% of average UK shoppers

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Pets at Home signs multi-year Heart Drive sponsorship deal

Retail Gazette

Pets at Home has signed a new multi-year partnership with media and entertainment group Global as it bags a prime-time sponsorship slot on Heart Radio. The pet specialist will sponsor Heart Drive, which broadcasts every weekday from 4pm to 7pm with presenters JK & Kelly Brook, Vicky Pattison, and Rich Clarke. The retailer said the messaging will provide listeners with advice and inspiration “for all their pet needs”, as well as opportunities to share stories about their furry friends.

ATS 110
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Run a Sustainable Global Beauty Brand with Abena Boamah-Acheampong (wegginar® 4/3/24)

LS Retail

©2024 Women Entrepreneurs Grow Global®. All rights reserved. How do you run a sustainable global beauty brand ? Abena Boamah-Acheampong, who is founder and CEO of Hanahana Beauty, provides the answer by sharing 7 lessons she learned in 7 years. Abena is the founder of Hanahana Beauty, an ethically-conscious, Black-owned skincare brand recognized for its commitment to sustainability, ethical sourcing, and empowering women.

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How British brand Papier is driving growth in the global stationery market

Inside Retail

In a world where technology, from smartphones to AI, is being integrated into almost every aspect of daily life, it may surprise some people to learn that the stationery market is thriving. According to market research company Mordor Intelligence, the global stationery and supplies market size is estimated to hit US$145 billion in 2024 and is expected to reach roughly US$179 billion by 2029, reflecting a compound annual growth rate of 4.23 per cent during the forecast period between 2024 to 202

Marketing 100
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Tech Tools for the Future: Zebras, AI, and Girls in ICT Day

Cisco Retail

I’m excited to announce that Dr.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Seven standout store openings in the US: Casper, APL and more

Inside Retail

Venus et Fleur Houston, Texas In an age of modernist and minimalist design, there aren’t that many stores that scream ‘classically romantic’ these days. However, Venus et Fleur’s latest location, the luxury gifting brand’s 10th store, at the River Oaks District shopping complex in Houston, Texas, makes the case for bringing back a bold aesthetic. The 915-square-foot space was designed by Ringo Studio.

Boutique 100
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From Mobile Coding to Cisco Intern: My Tech Transformation Story

Cisco Retail

This post was authored by Najid Navas, a Software Engineer Intern on the HR IT Team.

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Rebel, AFL team up to launch boot donation campaign

Inside Retail

Rebel has partnered with the Australian Football League and TreadLightly to launch a donation drive where Australians can donate their pre-loved football boots to communities in need. The pop-up campaign named ‘Reboot Your Boots’ will be launched at Rundle Mall in Adelaide during the AFL Gather Round this week. TreadLightly will clean the shoes and ‘reboot’ them before distributing them to young players in regional communities in the Northern Territory. “Our vision at Rebel is

Marketing 100
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How to Calculate Wholesale Prices and Profit Margins (2024)

Shopify

Wholesale pricing is what you charge retailers who buy products in large volumes. Here, learn how to calculate wholesale price and profit margin for your product.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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How Forty Winks is targeting the next generation of homeowners

Inside Retail

Mum and dad-owned stores might seem like a quaint throwback to a quieter, less inclusive era like the 1950s, but for bedding specialist Forty Winks, local stores owned by local people – plus modern values like diversity and inclusion – are an integral part of the way the 40-year-old bedding company does business. “We’re 100 per cent franchised,” said Forty Winks director Cameron van den Dungen.

Marketing 100
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NewMark Merrill to Manage 372,225-Square-Foot Retail Center in Vacaville, California

Shopping Center

Vacaville, Calif. — NewMark Merrill has been named the manager of Nut Tree Plaza (The Nut Tree), a 372,225-square-foot retail center located in Vacaville. Originally established in 1921 as a roadside… The post NewMark Merrill to Manage 372,225-Square-Foot Retail Center in Vacaville, California appeared first on Shopping Center Business.

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A global and local look at the state of omnichannel

Inside Retail

Consumer expectations for their favourite brands are at an all-time high, demanding seamless and personalised experiences across various channels. In fact, according to IBM, omnichannel is now the preferred way of shopping for a quarter of global consumers. While an increasing number of retailers are investing in omnichannel, not every brand has successfully implemented it.

ATS 100
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Summit secures a 103% increase in SEO visibility for Silentnight

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Performance Marketing specialist Summit has increased SEO visibility for Silentnight by over 100% since its appointment in June 2023. Following a competitive tender, Summit was awarded the Paid Media, SEO and Affiliate contract for Silentnight in 2023.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.