Inside Retail

NOVEMBER 6, 2023

Rising inflation and interest rate hikes indicate a challenging peak period for many retailers with discretionary spending down on previous years. This makes it more critical than ever that every order received is processed reliably. Overselling results in cancelled orders and an undesirable customer experience. In this peak period, it will be critical for retailers to focus both on operational efficiency but also customer experience.

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Retail TouchPoints

NOVEMBER 6, 2023

Malls have been gathering places for moviegoers, mall walkers and of course shoppers for decades. As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. The pandemic did change shopper behavior, with many sticking with buying goods online and impacting physical stores once it subsided. However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% o

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Shopping Consumer Customer Experience Marketing 312

Inside Retail

NOVEMBER 6, 2023

In an era when customers are demanding more personalised interaction and service from retail staff, there is no longer any room for inefficiencies in in-store execution. As Zebra Technologies’ downloadable e-book Lift Productivity and Improve Execution for the Next-Gen Workforce explains, today’s customers want retailers’ workforces to pick their goods, pack them, ship them, deliver them and return them – all without diminishing in-store service.

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Inventory Management Promotions Management Shipping 299

Retail Wire

NOVEMBER 6, 2023

Uber and Lyft drivers have reached their destination with the settling of this lawsuit.

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail TouchPoints

NOVEMBER 6, 2023

Jonathan Johnson, CEO of the home furnishings retailer formerly known as Overstock.com , which operates as Bed Bath & Beyond , will step down from his post as well as the company’s board of directors, effective immediately. Beyond, Inc. (that’s the retailer’s new corporate name) has appointed current President David Nielsen as interim CEO while the board of directors searches for a permanent replacement.

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Home Furnishings Finance Consumer ATS 278

Tokinomo

NOVEMBER 6, 2023

Campaign corner Pantalones. Matthew McConaughey and his spouse, Camila, introduced their latest collection of alcoholic beverages, Pantalones Tequila. The inaugural advertisement for Pantalones Tequila showcases the married couple embarking on a pants-free motorcycle ride across a scenic agave plant field. Another visual in the promotional campaign presents the pair in relaxed attire, standing before a Pantalones Tequila-branded crimson backdrop.

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Inside Retail

NOVEMBER 6, 2023

A shock Melbourne Cup Day rise in the official cash rate has drawn scorn from retailers and commentators. The Reserve Bank today raised the rate by another quarter of a per cent to 4.35 per cent, the highest level since 2011, which mainstream media analysts calculate will add another $78 to monthly mortgage repayments on a typical $500,000, 25-year home loan.

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Retail TouchPoints

NOVEMBER 6, 2023

Direct-to-consumer health care apparel and lifestyle brand Figs has opened its first permanent physical retail space in LA’s Century City Mall. In addition to providing shoppers — who Figs refers to as “Awesome Humans” — with the opportunity to touch and try on products, the store, dubbed a “Community Hub,” will host events to celebrate health care professionals, provide programming on key issues impacting them and create opportunities for them to network and share their stories.

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Inside Retail

NOVEMBER 6, 2023

Nike has filed lawsuits against Skechers and New Balance, alleging that some of the rival brands’ sneakers violated its patent rights. The lawsuits target New Balance’s Fresh Foam, FuelCell and other shoe models, as well as Skechers’ Ultra Flex and Glide Step among other models. Nike claims these sneakers misuse its patented Flyknit technology for running, soccer and basketball shoes.

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Retail TouchPoints

NOVEMBER 6, 2023

Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids As the 2023/2024 season tips off, the National Basketball Association (NBA) has opened its second U.S. flagship store in Houston with the help of sports apparel and collectibles retailer Lids and its majority owner Fanatics.

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Sporting Goods Apparel Shopping Marketing 264

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Wire

NOVEMBER 6, 2023

Companies in the logistics sector are bracing for a relatively calm peak holiday shopping season.

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Shopping 260

Retail TouchPoints

NOVEMBER 6, 2023

2023 was a critical year in Princess Polly ’s growth story. After a successful partnership with Pacsun, the fashion brand opened its first U.S. store in September — the first step in a much larger global vision that extends into 2024. But Princess Polly isn’t focused solely on being in more stores; the Australia-based retailer has multiple priorities that “reflect a holistic approach to growth and sustainability ,” according to Courtney Dres, Chief Merchandising Officer of Princess Polly in an i

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Wholesale Fashion Consumer Marketing 263

Retail Wire

NOVEMBER 6, 2023

Will a Starbucks union ever become a reality amidst these new pay increases?

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Planning 246

Retail TouchPoints

NOVEMBER 6, 2023

NBCUniversal has teamed up with Walmart in a new commerce partnership that will allow Bravo fans to shop during programming on the network’s Peacock streaming service for the first time. The partnership will kick off with an integration in the Bravo reality series Below Deck Mediterranean , which takes viewers behind the scenes with the crew and guests on a superyacht during charter season.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Inside Retail

NOVEMBER 6, 2023

Times might be tough for the average Australian – with research showing nine out of 10 consumers will seek better deals this Christmas – but they’re still planning to give gifts. Moreover, they are looking to personalise those gifts however they can, even if they purchase online, says Helen Marsh, co-founder of instant digital gift wrap service Gift Flick, who spoke with Inside Retail ’s Amie Larter in the latest of our Retail Untangled series, where we quiz industry leaders about current issues

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Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. “Our team is looking forward to connecting with customers, however they choose to shop – in stores or online,” said Fanya Chandler, President of Nordstrom Stores in a statement.

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Inside Retail

NOVEMBER 6, 2023

Penny Cox recently took over as CEO of Toys ‘R’ Us in Australia and New Zealand. Here, she discusses her philosophy for finding and managing good people, the global company’s sprawling plans for expansion, the importance of an exciting customer experience in toy stores, and more. Inside Retail : Why did you decide to join Toys ‘R’ Us ANZ as CEO? Can you share your vision for the company’s future, and what’s likely to change/stay the same under your tenure?

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Planning Fulfillment Management Marketing 246

Retail Wire

NOVEMBER 6, 2023

PepsiCo executive Hugh Johnston has been appointed as the new chief financial officer of The Walt Disney Company.

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Dive

NOVEMBER 6, 2023

Among the industries reducing their workforce, retail ranks second behind technology, according to Challenger, Gray & Christmas.

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Retail Wire

NOVEMBER 6, 2023

These Tyson Foods nuggets might need to go temporarily extinct.

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Inside Retail

NOVEMBER 6, 2023

Indianapolis-based Simon Property Group announced in its third-quarter development report that it has broken ground for its first premium outlet centre in Indonesia, in West Jakarta, promising to give Indonesians their biggest taste yet of high-end brands at entry-level price points. And it will all be enveloped in a shopping centre design formula that has been tried and tested everywhere in the world that Simon has planted its premium outlet flag.

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Boutique Shopping Consumer Marketing 130

Retail Wire

NOVEMBER 6, 2023

Bed Bath and Beyond's CEO steps down after an activist hedge fund called for his ouster.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

NOVEMBER 6, 2023

Fashion brand Country Road is looking to inject another $500,000 into businesses working to mitigate the impact of climate change this year, following the launch of its Climate Fund last October. Now in its second year, the fund aims to deliver $1.5 million in grants over the course of three years to companies that are reducing greenhouse gas emissions and building Australia’s climate resilience across a number of key pillars: biodiversity, circularity, technological innovation, and supporting

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Fashion Management ATS Accessories 130

Retail Dive

NOVEMBER 6, 2023

The free membership will still have perks like exclusive deals and hot drinks. But the 5% off markdown announced last year disappears in February.

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Markdowns 122

Inside Retail

NOVEMBER 6, 2023

Global prestige beauty retailer Sephora is celebrating a decade of operation in Thailand with the launch of an official flagship store on LazMall, a platform run by Southeast Asia’s e-commerce pioneer, Lazada. Orchestrated by Sephora Thailand’s general manager Chayapa Rattanadej, the launch marks a new chapter of accessibility and digital savvy in Sephora’s journey within the region.

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Boutique Consumer Marketing Management 130

Hyken

NOVEMBER 6, 2023

Top Takeaways: Customer feedback is crucial for businesses of all industries. By actively seeking and analyzing feedback, businesses can identify areas of improvement, make informed decisions, and ultimately enhance their overall customer experience. Technology, such as feedback kiosks and tablets, provides a simple and non-intrusive way for customers to provide feedback.

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Dive

NOVEMBER 6, 2023

The showcase will be stationed alongside sporting events on a tour of nine markets as the company builds its male customer base.

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Marketing 119

Retail Gazette

NOVEMBER 6, 2023

Aldi has released its Christmas advert for 2023 with a Willy Wonka-themed twist, starring its beloved character Kevin the Carrot. This will the be the eighth year that Kevin and his friends have starred in the German discounter’s festive campaign. The ad, created by advertising agency McCann, opens with five lucky winners – including Kevin – waiting to enter William Conker’s gravy-filled wonderland.

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Supermarket Advertising Marketing ATS 116

Retail Dive

NOVEMBER 6, 2023

Jonathan Johnson, who led Overstock since 2019, is moving aside as the company transitions to a new corporate identity.

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Retail Wire

NOVEMBER 6, 2023

Elon Musk has entered the competitive arena of AI-powered chatbots with the launch of “Grok,” a sophisticated artificial intelligence tool.

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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