Retail TouchPoints

SEPTEMBER 16, 2024

It’s natural to expect forecasts at a conference with a name that’s a homophone of “future,” and WGSN President and CEO Carla Buzasi delivered at the FUTR North America event in New York City on Sept. 5. Discussing what will be motivating consumers two years from now, Buzasi called 2026 “the year of redirection,” predicting that people will be looking for coping mechanisms to deal with what she termed “the great exhaustion,” a lingering hangover from COVID-19, political division and culture wars

Consumer 243

Consumer Fulfillment Shopping Marketing 243

Retail Wire

SEPTEMBER 16, 2024

McDonald's is offering another discount promotion.

Promotions 299

Promotions 299

Inside Retail

SEPTEMBER 16, 2024

KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.R

Customer Experience 299

Customer Experience Location ATS 299

Retail Wire

SEPTEMBER 16, 2024

Wendy's is quickly emerging as the winner of the "fast-food wars.

Promotions 290

Promotions 290

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Inside Retail

SEPTEMBER 16, 2024

Elian Yang is the first Australian Shein Rise Student Designer Challenge competition winner, revealed during a runway final in Melbourne. Yang, from the Royal Melbourne Institute of Technology, beat 19 other finalists in the event’s “Retro-Futurism” theme topic and will get a $10,000 cash prize and mentoring from Australian designer Alice McCall.

ATS 276

ATS Accessories Fashion 276

Retail Wire

SEPTEMBER 16, 2024

Arabica bean futures have been trading higher, indicating coffee price hikes are likely coming.

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290

Retail Wire

SEPTEMBER 16, 2024

Burger King is offering free burgers to customers who belong to its rewards program.

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279

Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences. The Adyen solution is designed to unlock shopper insights, streamline operations and support digital advancement. “This partnership enhances the shopping experience for Crate & Barrel and CB2 customers by quickly advancing our omnichannel strategy,” said Janet Hayes, CE

Payment Services 261

Payment Services Shopping 261

Retail Wire

SEPTEMBER 16, 2024

To stop a class action lawsuit, 23andMe is offering cash payments and free cybersecurity monitoring.

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Retail TouchPoints

SEPTEMBER 16, 2024

With social media expected to drive a large portion of shopping research and conversion this holiday season, Meta has unveiled a slate of new advertising tools to help brands connect with consumers on its platforms. The new tools Meta has launched include: Image courtesy Meta Later this fall, Meta said it will begin testing the ability for advertisers to show ads to people most likely to shop in stores and to highlight store locations close to the user so shoppers can easily plan their next visi

Advertising 257

Advertising Promotions Location Planning 257

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Wire

SEPTEMBER 16, 2024

This contemporary menswear brand allows for the ultimate form of self-expression.

Apparel 264

Apparel 264

Retail TouchPoints

SEPTEMBER 16, 2024

Fraud detection is a high-stakes game of cat and mouse, with retail businesses continually adapting to outsmart increasingly sophisticated fraudsters. As ecommerce losses from online payment fraud surge toward $48 billion annually, it’s crucial for organizations to leverage advanced technologies to stay ahead of these bad actors. One such technology is Transaction Similarity Analysis, a machine learning-powered solution that promises to revolutionize anti-fraud practices.

Merchant Services 225

Merchant Services Payment Services Loss Prevention Accounting 225

Inside Retail

SEPTEMBER 16, 2024

To strike the right balance between online and in-store luxury shopping in Australia, brands must recognise that local consumers value both the ease of digital platforms and the immersive appeal of physical stores. The key challenge isn’t to force a choice between these two channels but to craft a seamless and integrated journey that fulfils the requirements of both.

Consumer 147

Consumer Fulfillment Shopping Marketing 147

Retail TouchPoints

SEPTEMBER 16, 2024

Northeast Grocery is testing in-store robots designed to detect out-of-stocks and inaccurate prices in 10 upstate New York stores. The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.

Inventory Management 209

Inventory Management Wholesale Supermarket Customer Experience 209

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Inside Retail

SEPTEMBER 16, 2024

Eliminate the stress of manual transport routing, slash transport costs, boost operational efficiency, and enhance traceability and visibility. Easier said than done? Not anymore. If you manage or influence customer deliveries, if you haven’t done so, implementing optimised transport route planning is a game-changer for your bottom line. Why? 1. Maximise utilisation : Optimise routes to fully utilise vehicles and drivers. 2.

Planning 147

Planning Location Customer Experience Management 147

Retail TouchPoints

SEPTEMBER 16, 2024

Last year, after Ulta Beauty conducted research that revealed a “joy deficit” among Americans , the brand responded with The Joy Project : an initiative aimed at arming its associates and customers with tools to help silence two major barriers to joy — inner critics and negative self-talk. Now the retailer is taking The Joy Project to the next level with the launch of The Joy Council, which will be led by well-being expert and author Deepak Chopra, M.D. as Ulta’s first-ever honorary Chief of Joy

Beauty and Health 208

Beauty and Health Promotions Marketing ATS 208

Inside Retail

SEPTEMBER 16, 2024

Australia’s first luxury fragrance house Goldfield & Banks is set to showcase its newest fragrance, which heroes homegrown Australian botanicals, in Cannes come September 30. Goldfield & Banks’ founder and CEO Dimitri Weber started the brand to use his expertise gained from 30 years in the French fragrance industry to unearth and hero the Australian ingredients that are intertwined within the world’s best fragrances locally.

Boutique 147

Boutique Location Marketing Department Stores 147

Retail Wire

SEPTEMBER 16, 2024

This activewear line intersects performance, comfort and fashion.

Fashion 130

Fashion Apparel 130

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Customer Experience

Inside Retail

SEPTEMBER 16, 2024

Sydney Fish Market CEO Greg Dyer has resigned after five years to focus on the “next chapter” of his career. Dyer said he will take up non-executive roles to spend more time with his family. The company has appointed CFO Stephen Groom to assume the daily responsibilities for its operations in the interim. General counsel and head of property Michael Guilday will be responsible for the market’s plans to develop world-class facilities, with a goal to become Sydney’s most si

Marketing 130

Marketing Planning Supermarket 130

Retail Wire

SEPTEMBER 16, 2024

Colonel Sanders is now part of "Funko Fusion" online.

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130

Inside Retail

SEPTEMBER 16, 2024

Less than two years after making its international debut in Japan, Singapore-based fashion label Beyond The Vines has expanded its footprint into Thailand, opening its first store in Bangkok’s Central World. The brand, commonly known for its bag designs characterised by vibrant colours, was founded by Singaporean husband-and-wife duo Daniel Chew and Rebecca Ting in 2015.

Fashion 130

Fashion Marketing Consumer Planning 130

Retail Wire

SEPTEMBER 16, 2024

In a recent post on Amazon Company News, CEO Andy Jassy outlined plans to improve the company’s culture and operating efficiency.

Planning 130

Planning 130

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Inside Retail

SEPTEMBER 16, 2024

Adairs has appointed Elle Roseby , former MD of Country Road and Trenery, as its new CEO and MD, effective on or around January 20 next year. The appointment marks Roseby’s first chief executive role in an ASX-listed company. “Managing vertical speciality retail brands and enhancing servicecentric store environments has been a consistent feature of my career,” said Roseby. “Her impressive track record in leading and growing customer-centric and product-led Australian bran

Fashion 130

Fashion Management 130

Retail Wire

SEPTEMBER 16, 2024

Target has once again launched its car seat trade-in event, offering customers a 20% discount on new car seats, bases, travel systems, strollers, and select baby home gear.

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Retail Dive

SEPTEMBER 16, 2024

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

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124

Retail Gazette

SEPTEMBER 16, 2024

The historic Allders department store building in Croydon is set for a revamp after d eveloper and operator Unibail-Rodamco-Westfield (URW) has been granted planning permission. The plans, approved by Croydon Council, include new shops and food outlets as part of a phased scheme to rejuvenate the much-loved local landmark. Allders was founded in 1862 and closed in 2013 after it fell into administration, but the building remains an important part of the town’s heritage.

Department Stores 119

Department Stores Planning Shopping ATS 119

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Retail Dive

SEPTEMBER 16, 2024

The retailer also teased a holiday assortment that's 50% larger than last year and includes "thousands" of low-cost items.

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116

Retail Customer Experience

SEPTEMBER 16, 2024

While causal AI requires high-quality data, computing power, and skilled human interpretation, its benefits outweigh these challenges.

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111

Retail Gazette

SEPTEMBER 16, 2024

Hotel Chocolat has promoted its UK managing director and group marketing officer Lysa Hardy to the position of chief executive after the business was taken private by confectionery giant Mars at the end of last year. Hardy, who joined the chocolatier in 2018, took over the role from co-founder Angus Thirlwell at the start of the month as he moves into the position of president of Hotel Chocolat.

Promotions 111

Promotions Marketing Management ATS 111

365 Retail

SEPTEMBER 16, 2024

Primark will expand Click & Collect to 54 more stores in Great Britain before the end of this year, as the retailer marks its 50 th year on the Great British High Street. The next stores will start to roll out from the Autumn, meaning Click & Collect will be available to shoppers in over half of its stores nationwide before Christmas. The new stores to get the service are the first to be revealed after it was announced in April this year that the service was to be rolled out across store

Shopping 109

Shopping Fashion Marketing ATS 109

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing