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It’s natural to expect forecasts at a conference with a name that’s a homophone of “future,” and WGSN President and CEO Carla Buzasi delivered at the FUTR North America event in New York City on Sept. 5. Discussing what will be motivating consumers two years from now, Buzasi called 2026 “the year of redirection,” predicting that people will be looking for coping mechanisms to deal with what she termed “the great exhaustion,” a lingering hangover from COVID-19, political division and culture wars
KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.R
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences. The Adyen solution is designed to unlock shopper insights, streamline operations and support digital advancement. “This partnership enhances the shopping experience for Crate & Barrel and CB2 customers by quickly advancing our omnichannel strategy,” said Janet Hayes, CE
With social media expected to drive a large portion of shopping research and conversion this holiday season, Meta has unveiled a slate of new advertising tools to help brands connect with consumers on its platforms. The new tools Meta has launched include: Image courtesy Meta Later this fall, Meta said it will begin testing the ability for advertisers to show ads to people most likely to shop in stores and to highlight store locations close to the user so shoppers can easily plan their next visi
With social media expected to drive a large portion of shopping research and conversion this holiday season, Meta has unveiled a slate of new advertising tools to help brands connect with consumers on its platforms. The new tools Meta has launched include: Image courtesy Meta Later this fall, Meta said it will begin testing the ability for advertisers to show ads to people most likely to shop in stores and to highlight store locations close to the user so shoppers can easily plan their next visi
Elian Yang is the first Australian Shein Rise Student Designer Challenge competition winner, revealed during a runway final in Melbourne. Yang, from the Royal Melbourne Institute of Technology, beat 19 other finalists in the event’s “Retro-Futurism” theme topic and will get a $10,000 cash prize and mentoring from Australian designer Alice McCall.
Northeast Grocery is testing in-store robots designed to detect out-of-stocks and inaccurate prices in 10 upstate New York stores. The Tally robots from Simbe will roam the aisles of five Price Chopper/Market 32 and five Tops Friendly Markets stores through January 2025, when Northeast Grocery will evaluate the pilot results to determine next steps that could include expanding the robots’ deployment to other supermarkets.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
A Hello Kitty Cafe pop-up will open at Chadstone Shopping Centre’s The Social Quarter on Friday, in celebration of the 50th anniversary of the iconic Sanrio cat character. The cafe will serve strawberry sandos, themed bento boxes, strawberry iced matcha lattes, cakes, cookies, and coffees. The cafe has a capacity for 30 walk-in guests. It will also have a grab-and-go counter for takeaway Hello Kitty-themed snacks and drinks.
Fraud detection is a high-stakes game of cat and mouse, with retail businesses continually adapting to outsmart increasingly sophisticated fraudsters. As ecommerce losses from online payment fraud surge toward $48 billion annually, it’s crucial for organizations to leverage advanced technologies to stay ahead of these bad actors. One such technology is Transaction Similarity Analysis, a machine learning-powered solution that promises to revolutionize anti-fraud practices.
To strike the right balance between online and in-store luxury shopping in Australia, brands must recognise that local consumers value both the ease of digital platforms and the immersive appeal of physical stores. The key challenge isn’t to force a choice between these two channels but to craft a seamless and integrated journey that fulfils the requirements of both.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Last year, after Ulta Beauty conducted research that revealed a “joy deficit” among Americans , the brand responded with The Joy Project : an initiative aimed at arming its associates and customers with tools to help silence two major barriers to joy — inner critics and negative self-talk. Now the retailer is taking The Joy Project to the next level with the launch of The Joy Council, which will be led by well-being expert and author Deepak Chopra, M.D. as Ulta’s first-ever honorary Chief of Joy
Eliminate the stress of manual transport routing, slash transport costs, boost operational efficiency, and enhance traceability and visibility. Easier said than done? Not anymore. If you manage or influence customer deliveries, if you haven’t done so, implementing optimised transport route planning is a game-changer for your bottom line. Why? 1. Maximise utilisation : Optimise routes to fully utilise vehicles and drivers. 2.
Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.
Australia’s first luxury fragrance house Goldfield & Banks is set to showcase its newest fragrance, which heroes homegrown Australian botanicals, in Cannes come September 30. Goldfield & Banks’ founder and CEO Dimitri Weber started the brand to use his expertise gained from 30 years in the French fragrance industry to unearth and hero the Australian ingredients that are intertwined within the world’s best fragrances locally.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Sydney Fish Market CEO Greg Dyer has resigned after five years to focus on the “next chapter” of his career. Dyer said he will take up non-executive roles to spend more time with his family. The company has appointed CFO Stephen Groom to assume the daily responsibilities for its operations in the interim. General counsel and head of property Michael Guilday will be responsible for the market’s plans to develop world-class facilities, with a goal to become Sydney’s most si
Less than two years after making its international debut in Japan, Singapore-based fashion label Beyond The Vines has expanded its footprint into Thailand, opening its first store in Bangkok’s Central World. The brand, commonly known for its bag designs characterised by vibrant colours, was founded by Singaporean husband-and-wife duo Daniel Chew and Rebecca Ting in 2015.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Adairs has appointed Elle Roseby , former MD of Country Road and Trenery, as its new CEO and MD, effective on or around January 20 next year. The appointment marks Roseby’s first chief executive role in an ASX-listed company. “Managing vertical speciality retail brands and enhancing servicecentric store environments has been a consistent feature of my career,” said Roseby. “Her impressive track record in leading and growing customer-centric and product-led Australian bran
Target has once again launched its car seat trade-in event, offering customers a 20% discount on new car seats, bases, travel systems, strollers, and select baby home gear.
Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.
The historic Allders department store building in Croydon is set for a revamp after d eveloper and operator Unibail-Rodamco-Westfield (URW) has been granted planning permission. The plans, approved by Croydon Council, include new shops and food outlets as part of a phased scheme to rejuvenate the much-loved local landmark. Allders was founded in 1862 and closed in 2013 after it fell into administration, but the building remains an important part of the town’s heritage.
Hotel Chocolat has promoted its UK managing director and group marketing officer Lysa Hardy to the position of chief executive after the business was taken private by confectionery giant Mars at the end of last year. Hardy, who joined the chocolatier in 2018, took over the role from co-founder Angus Thirlwell at the start of the month as he moves into the position of president of Hotel Chocolat.
Primark will expand Click & Collect to 54 more stores in Great Britain before the end of this year, as the retailer marks its 50 th year on the Great British High Street. The next stores will start to roll out from the Autumn, meaning Click & Collect will be available to shoppers in over half of its stores nationwide before Christmas. The new stores to get the service are the first to be revealed after it was announced in April this year that the service was to be rolled out across store
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
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