Tue.Dec 10, 2024

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Digital-First Retail: Designing Spaces for an Omnichannel World

Retail Focus

Mobile platforms are a cornerstone of modern life, serving countless purposes beyond just communication. They handle tasks like banking, entertainment, health tracking, and shopping. Whether checking your account balance, playing a few rounds of some popular bingo games, or monitoring your steps and fitness goals, mobile devices are an essential tool.

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New Activist Investor Pushes Macy’s to ‘Look to Dillard’s’ for Better Path Forward

Retail TouchPoints

Activist investment firm Barington Capital Group and real estate development company Thor Equities have taken a stake in Macys Inc. and are pushing the retailer to make significant changes to its real estate and financial strategy, including considering the spinoff of its higher-performing Bloomingdales and Bluemercury banners. In late November, Macys announced that it was delaying reporting of its Q3 2024 earnings to Dec. 11, 2024, after uncovering a financial irregularity in which an employee

Returns 297
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Samsung opens its first customer-centric concept store in Australia 

Inside Retail

Samsung Electronics has introduced its Customer Service Store in Sydney, the first of its kind in Australia. Located at Macquarie Centre, the concept store aims to showcase the companys latest technology and innovations, providing an immersive shopping experience alongside unparalleled customer service. The South Korean brand says that with customer centricity at its core, the facility features self-discovery zones and consultation lounges equipped with advanced diagnostic tools to troubleshoot

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Abercrombie Books Passage to India via Franchise Deal

Retail TouchPoints

Abercrombie & Fitch will expand into India via a multi-year franchise partnership with Myntra Jabong India Private , a B2B wholesale entity owned by fashion and lifestyle retailer Myntra. Over the life of the franchise agreement, Myntra Jabong will build a brick-and-mortar retail presence for Abercrombie in the country, as well as regional ecommerce sites and branded digital storefronts operated by a network of licensed and independent third parties.

Fashion 277
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Boots owner Walgreens explores $10bn sale to US private equity giant

Retail Gazette

Boots’ US owner Walgreens Boots Alliance (WBA), is reportedly in discussions with American private equity giant Sycamore Partners on a potential takeover, potentially triggering a fresh auction for the British high street giant. A deal could value the health and beauty retailer at up to $10bn (7.8bn). The talks follow a steep decline in Walgreens share price, which has dropped from over $100bn in 2015 to just $7.5bn.

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Apple Expands to Saudi Arabia with Plans for Online and Physical Retail Presence

Retail TouchPoints

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site. Apples retail expansion builds on investments the company already has made in Saudia Arabia, including the all-women Apple Developer Academy, which opened in Riyadh in 2021 in

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Lord & Taylor to Relaunch as Discount Luxury Ecommerce Site

Retail TouchPoints

Regal Brands Global , the new owner of iconic department store brand Lord & Taylor , plans to relaunch it as a discount luxury ecommerce platform in 2025. The site will offer designer goods and Lord & Taylor-branded products, according to reporting in Business of Fashion and other media outlets. The online-only store will source inventory from distributors and sell a range of products manufactured by licensees, in categories including womenswear, footwear, small leather goods and special

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Vision Brands Group acquires Rock Your Baby

Inside Retail

Vision Brands Group is expanding its portfolio of apparel labels with the acquisition of Australian childrenswear brand Rock Your Baby. “Rock Your Baby has captured the hearts of families around the world, and we’re thrilled to work alongside the brand’s global network of retail and supply partners to strengthen its presence internationally,” said Rheanna Griffin, Vision Brands Group co-founder. “Adding Rock Your Baby to our portfolio feels like a natural step as we

Apparel 130
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Full Glass Wine Acquires 2 More Brands, Targets $200 Million in 2025 Revenue

Retail TouchPoints

The newly created DTC wine conglomerate Full Glass Wine Co. has made its sixth and seventh acquisitions Wine Access and Cameron Hughes Wine. Founded in 2023 by entrepreneurNeha Kumar and alcohol industry veteranLouis Amoroso, who previously served as President of DTC at alcohol ecommerce solution DRINKS, Full Glass Wine said that with these new additions it is positioned to bring in more than $200 million in revenue in 2025.

Consumer 277
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Boohoo Group CEO: Debenhams could outvalue entire group

Retail Gazette

In a show of strength amid Boohoo’s ongoing boardroom spat with Mike Ashley’s Frasers Group, group CEO Dan Finley reaffirmed his confidence in the online fashion group, specifically Debenhams. In a message uploaded onto the Boohooforall website, Finley said: “I believe Debenhams alone, with the progress we’ve made and the opportunities that lie ahead, has a greater value than the entire market cap of our group today (500m+)” Discussing how the business is faring in

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Easy Access to Whitby Lemon Buns!

Retail Focus

TORMAX, a global leader in advanced door automation systems, was recently contracted to install two sets of bi-parting sliding doors at a new Bothams of Whitby bakery shop and tearoom in North Yorkshire. The first door is a main entrance into the shop, and the second leads from the Tea Rooms to a patio area with outdoor seating. Both entrances are powered by TORMAX 2201 sliding door drives, each of which are housed in a compact casing that requires an installation height of just 100mm, deliveri

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Three Things You Must Know About Dealing with Angry Customers

Hyken

How to handle angry customers is a topic Ive covered in the past. Recently, I was interviewed by three different reporters/authors about this topic within a week. Why, all of a sudden, is there a renewed or greater than usual interest in this topic? Ive been reading a lot about how the tough economy can cause customer frustration or anxiety. Maybe this is part of why some customers lash out at employees when theres a problem.

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Global Supply Chain Leader's Biggest Concerns in 2025

LS Retail

iStock/aprott Descartes Systems Group released findings from its 2024 Supply Chain Intelligence Report: Escalating Challenges for Global Supply Chain Leaders survey, which examined the most significant global trade challenges facing logistics and supply chain leaders today. The study showed that 48% of respondents identified rising tariffs and trade barriers as their top concern, closely followed by supply chain disruptions at 45% and geopolitical instability at 41%.

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Samsara Eco develops enzymes that can break down nylon

Inside Retail

Samsara Eco has developed enzymes that can break down nylon, allowing for its unlimited recycling as part of the circular economy. The newly developed enzymes can break down Nylon 6 into its original building block without losing quality. The innovation builds on Samsara’s existing capacity to recycle nylon 6,6 and polyester. “We are now able to give new life to Nylon 6 and continue to recycle the typically unrecyclable infinitely,” said Paul Riley, Samsara Eco CEO and founder.

Apparel 279
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Wellness Support for a Holly Jolly Holiday Workforce

Retail TouchPoints

The holiday season is one of the busiest times of the year for the workforce, especially those on the frontlines. With extended hours, increased customer demand and unpredictable schedules, focusing on their own wellbeing can be challenging for employees. The physical and mental toll of long shifts and high stress can affect health, making wellness support from their employers crucial.

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Sigma Healthcare, Chemist Warehouse extend merger end date

Inside Retail

Sigma Healthcare and Chemist Warehouse agreed to extend the end date of their proposed merger to March 31 next year. Sigma Healthcare said it expects the documentation shareholders require to vote on certain resolutions of the merger to be published within this year, with implementation expected in February. Last month, the proposed merger secured approval from the Australian Competition and Consumer Commission (ACCC) after the consumer watchdog accepted an undertaking.

Wholesale 277
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Yelp Joins the AI Revolution, Offers New Review Filters and Local Visual Feed

Retail Wire

Yelp is joining in the AI-enhanced app frenzy, launching new features for iOS users.

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Tam Jai International launches first Australian restaurant in Melbourne’s CBD

Inside Retail

Hong Kong-listed restaurant operator Tam Jai International (TJI) has opened its first Australian restaurant and overseas franchised outlet in Melbourne’s Swanston Street , in partnership with ST Group Food Industries Holdings. The move marked TJIs foray into the Western and overseas market expansion through partnership models. Australia is close to Asia and has a very high acceptance of Asian food as well as a spectacular food scene, Daren Lau, chairman, executive director and CEO of TJI,

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Walmart Announces Shopping, Shipping Cutoffs For Holiday Season

Retail Wire

As the holiday season fast approaches, Walmart has announced its shopping and shipping cutoffs.

Shipping 130
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Six trends shaping US retail in 2025: GenAI, marketplaces and more

Inside Retail

As 2024 draws to an end, retailers have already begun gearing up for a turbulent year ahead. In its annual report, advisory firm Coresight Research identified six trends, including the advanced integration of generative artificial intelligence (GenAI) and the growing impact of GLP-1 drugs, that will impact the US retail industry in the year ahead. 1.

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Google’s Willow Chip Shatters a Quantum Computing Barrier

Retail Wire

Quantum computing may enter the mainstream with the Willow chip from Google.

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Tuttofare co-founders on the emerging beef-tallow skincare market

Inside Retail

Beef tallow is the latest beauty trend to take over TikToks influential for you page and Tuttofares Tallow Balm has quickly emerged as the holy grail. But theres more to Tuttofares success than right place, right time. Founded in 2022, the Australian-made and owned business is the countrys first professionally formulated tallow-based skincare brand.

Marketing 130
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Taco Bell Tests New Drink-Focused Cafe, Which Could Give Starbucks and Dunkin’ a Run for Their Money

Retail Wire

Taco Bell's drink cafe could carve its own niche in the beverage business.

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Seven trends revolutionising the future of retail by 2030

Inside Retail

The retail industry is on the brink of a revolution. Driven by advancements in technology, evolving consumer expectations, and a renewed focus on sustainability, the retail landscape is poised to undergo significant changes in the coming years. From artificial intelligence to immersive in-store experiences, and from hyper-personalised shopping to new sustainability practices, the future of retail promises to be faster, smarter and more attuned to the needs of modern consumers.

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Totino’s Pizza Rolls Looks To Score Big With General Mills’ First Super Bowl Ad in a Decade

Retail Wire

After over a decade out of the Super Bowl ad game, General Mills hopes to score big with viewers by promoting Totino's Pizza Rolls in a new commercial during the big game.

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Inside Flying Tiger Copenhagen’s unconventional marketing playbook

Inside Retail

Flying Tiger Copenhagen’s official launch in Australia has provided local retailers with an opportunity to observe the brand’s unconventional marketing playbook up close. The Denmark-born brand partnered with Bernardi Group to establish its Australian presence and according to CEO Joe Bernardi, Flying Tiger Copenhagen has one of the most exciting business models in retail.

Marketing 130
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Oracle Releases Strong Second-Quarter Earnings Fueled by AI Growth

Retail Wire

Oracle's cloud infrastructure unit saw the highest growth for the quarter.

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Endeavour counts the cost of the Woolworths Victoria strike

Inside Retail

Endeavour Group estimates its sales have been adversely impacted by approximately $25 million following Woolworths recent warehouse strike incident. As Woolworths provides warehouse services to Endeavour including at two distribution centres in Victoria, the industrial action affected stock availability in some of the latters retail stores. In response, Endeavour had to carry out contingency plans including building inventory at stores, leveraging the wider distribution network and accepting dir

Planning 130
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Burger King Announces Free King Jr. Meal Giveaway

Retail Wire

Burger King continues to be in the holiday spirit.

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Breaking down the bells and whistles: Christmas ads roundup

Inside Retail

For many of us, Christmas can turn from warm and loving to expensive and confected pretty quick. And so it goes with Christmas ads. This time of year is traditionally retails time to take centre stage. So Spinachs Dom Megna and Nicole Miranda are here to break down the biggest, boldest and best Christmas ads. Oh, and that one from Coca-Cola. Coles Dom Megna: Coles has tried hard to keep its staff-going-the-extra-mile story from the rest of the year straight.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.