Sun.Jun 30, 2024

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Piccolo Me appoints new group GM

Inside Retail

Piccolo Me has appointed David Ciantar as its new group general manager, effective 7 July, 2024. Ciantar moves to the cafe chain with more than 30 years of franchising and senior management experience. He has held senior key roles at McDonald’s Australia, Pizza Hut, Gloria Jeans Coffees, Telstra, Pirtek, Aramex, and Anytime Fitness. Most recently Ciantar was a senior executive at consultancy firm Franchise Ready.

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Kate Spade New York and Heinz Collaborate

Retail Wire

Kate Spade New York has dipped into a new and flavorful collaboration, teaming up with Heinz to launch a limited-edition capsule collection that celebrates the iconic ketchup brand. This unique partnership blends the chic style of Kate Spade New York with the vibrant spirit of Heinz, offering a range of fashion and accessories infused with Heinz's signature red and classic branding.

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Here comes the Gen Z bride

Inside Retail

From acquiring an engagement ring to buying a wedding dress, few life events are as rife with retail opportunities as planning and hosting a wedding. Last year, the average wedding cost around US$38,000. In 2019, that number was US$28,000, reports The Knot, a global technology company that provides content, tools, products and services for couples planning weddings.

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California Restaurants Secure Right to Charge Service Fees

Retail Wire

California Governor Gavin Newsom signed Senate Bill 1524 into law, allowing California restaurants and bars to continue charging service fees, health surcharges, and other similar costs, provided they are clearly disclosed to customers. This emergency measure, which swiftly passed through the state Assembly and Senate, comes just in time to exempt these establishments from the provisions of Senate Bill 478, set to outlaw such fees starting July 1.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Mecca unveils biggest store in WA

Inside Retail

Cosmetics retailer Mecca has opened the revamped 555sqm Carousel store in Cannington, marking its biggest location in Western Australia. The store rounded out a five-year expansion initiative to provide the services, brands and experiences customers are looking for, The West Australian reported. Since 2019, Mecca has expanded its presence in Western Australia with the redevelopment of its Karrinyup, Subiaco, Booragoon and Carousel stores, which paved the way for the entry of 60 additional beauty

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Costco Rotisserie Chicken Packaging Faces Backlash

Retail Wire

Costco Rotisserie Chicken packaging has stirred up a storm among loyal customers, who are not pleased with the change from plastic clamshell containers to plastic food service bags. This environmentally motivated move, aimed at reducing plastic waste, began rolling out across the United States in March 2024, as reported by Consumer Reports.

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John Deere Announces Layoffs for 600 Employees

Retail Wire

In a recent development, John Deere has disclosed plans to lay off approximately 600 production employees across three of its factories by August 30. This decision affects workers at the John Deere Harvester Works in East Moline, Illinois, with around 280 employees impacted, as well as the John Deere Davenport Works in Davenport, Iowa, where about 230 employees will be affected.

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Revolve Group takes controlling stake in luxury label Alexandre Vauthier

Inside Retail

Fashion retailer Revolve Group has acquired a majority stake in French luxury brand Alexandre Vauthier. As part of the transaction, Revolve will contribute purchased assets to a newly formed entity and invest 6 million euro ($9.67 million) over three years. Additional terms were not disclosed. The group said the acquisition will further differentiate it in the premium and high-end fashion market.

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Shein seeks Turkish suppliers amid supply chain concerns

Retail Gazette

Shein is planning to source its clothes for its European market in Turkey as it looks to reduce criticism about its supply chain. The fast fashion giant is understood to be looking at using suppliers that are closer to its main markets after receiving a backlash amid its plans for a £50bn floatation on the London Stock Exchange, This is Money reported.

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Top 5 Customer Service & CX Articles for Week of July 1, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. CX Makeover: 11 Ways to Improve Customer Experience by Ken McMahon (Nextiva) Employees interact with customers every day and are a valuable source of CX knowledge.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Nike to launch $100 sneaker line after weaker-than-expected sales

Retail Gazette

Nike is planning to launch a new $100-and-under sneaker line as it looks to combat weak sales. The sporting giant’s chief financial officer confirmed on Thursday that the new range, which is priced around £79 or less, will be rolled out in countries around the world, Reuters reported. It comes as Nike slashed its 2025 forecast after reporting weaker than expected fourth quarter sales, which fell 2% to £9.6bn.

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Say hello to ZOE: exclusive product launch marks the start of an exciting new partnership with Waitrose

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! ZOE, the science and nutrition company, is launching a first-to-market daily whole food supplement, exclusively in Waitrose stores on 17th July and available as part of the £5 Food to Go meal deal. ZOE’s Daily30+ is a savoury mix of seeds, herbs, nuts, legumes and functional mushrooms, formulated to provide the diversity of over 30 […] If you want

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Boots CEO Seb James quits as owner abandons sale

Retail Gazette

Boots boss Seb James is stepping down from the retailer after its owner shelved plans for a multibillion-pound sale for the second time. The chief executive, who joined the high street health and beauty chain in 2018, will leave the business in November, Sky News reported. City sources said that James had accepted a new role in the healthcare industry.

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Save Mart Acquired by Jim Pattison Group, Retains Current Management

Retail Wire

The Jim Pattison Group, a prominent Canadian conglomerate with extensive business operations in Canada and the U.S., has expanded its reach by acquiring Save Mart Companies from private equity firm Kingswood Capital Management, which had owned the retailer since 2022.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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The Body Shop: Gordon Brothers and Alteri eye rescue bids

Retail Gazette

Private equity giants Gordon Brothers and Alteri Investors are among those eyeing a possible rescue of The Body Shop’s stricken high street operations. The Laura Ashley-owner, which is led by former Mothercare boss Mark Newton-James in the UK, is understood to have submitted a rescue bid with administrators for what is left of the cosmetic chain, The Telegraph reported.

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Ann Summers to launch ‘house of underwear’ marketplace

Retail Gazette

Ann Summers is set to launch a new online marketplace later this month, which it described as the “ultimate house of underwear” The lingerie retailer said the platform will launch with 15 brands, including Calvin Klein Underwear, Lemonade Dolls, Curvy Kate, Nudea, and will be the only underwear specific site in the UK. Knickerbox.com, which will not sell sex products or toys, will go live on the late Ann Summers founder Jacqueline Gold CBE’s birthday on July 16.