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If you stop to think about it, we must be a little crazy to expect so many things from store associates today. We want them to be brand ambassadors. When your store is full of associates who love the brand and live it, they will draw in customers. Excellent brand ambassadors are like traffic magnets. Of course, they need to be product experts. They need to keep track of what’s new, what’s unique to their location and what just went on sale.
When you think about the types of businesses millennials and Gen Z consumers frequent, apparel or beauty brands may come to mind first, but what about home goods? Research shows that millennials make up an increasingly large part of the consumer base for home goods and furnishings, which includes products ranging from bedspreads to furniture. Data collected by the National Association of Realtors also found that millennials made up 43 per cent of home buyers in 2021, the largest generational gro
Brian Schwalb, Attorney General for the District of Columbia, has filed a lawsuit accusing Amazon of failing to provide its advertised fastest delivery service to two D.C. zip codes while continuing to charge full price for its Amazon Prime service to the approximately 48,000 Prime members living there. The suit, filed in the District’s Superior Court, alleges that in June 2022 Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries to DC zip cod
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Flying Tiger Copenhagen has officially landed in Australia and is bringing its signature maze store layout and playful seasonal products with it. The European brand has partnered with Bernardi Group to establish a presence in Australia. The first two stores will open in Sydneys Stockland Shopping Centres before adding three further stores in New South Wales to its bricks-and-mortar network in 2025.
Five Below has named Winnie Park, currently CEO of Forever 21 , to take the reins as its CEO, effective Dec. 16, 2024. Previous Five Below CEO Joel Anderson left the company to lead Petco in July 2024. In her new role, Park will work closely with COO Kenneth Bull, who has been serving as interim President and CEO since Andersons departure. Co-founder Thomas Vellios will continue as Chairman of the Five Below board and work with the executive team to drive the retailers strategic priorities.
Five Below has named Winnie Park, currently CEO of Forever 21 , to take the reins as its CEO, effective Dec. 16, 2024. Previous Five Below CEO Joel Anderson left the company to lead Petco in July 2024. In her new role, Park will work closely with COO Kenneth Bull, who has been serving as interim President and CEO since Andersons departure. Co-founder Thomas Vellios will continue as Chairman of the Five Below board and work with the executive team to drive the retailers strategic priorities.
MJ Bale has collaborated with North Sails to launch a 15-piece all-action marine collection, marrying natural and sustainable fibres with sailmaking expertise. The capsule includes a reversible Regatta jacket, Bertrand gilet, limited-edition ‘Smerelda’ deck blazer, chambray overshirts, vintage French terry sweats, cargo shorts and pants, cotton knits, co-branded polos and swim shorts.
Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. This would account for 16.9% of retailers’ annual sales in 2024, increasing from 14.5% in 2023. And even though returns occur throughout the year, they are more prevalent during (and after) the holiday season.
A $5 million retail centre at Stockland Aura in Nirimba will rise late next year with construction to begin in March. The upcoming 2556sqm retail site will be close to a childcare centre, recreational park, and sports park currently under construction. Its tenants will include a mix of health, beauty, retail, and lifestyle shops and services, including Ford & Folk beauty and wellness collective and Mulberry Lane Cafe. “This centre will offer residents convenience and lifestyle right on
M&S has been granted approval by the Secretary of State for Housing, Communities, and Local Government to redevelop its flagship Marble Arch store, after almost four years of delays and legal battles. The approval allows the high street giant to move forward with plans to demolish the three buildings it occupies and replace them with a 10-storey mixed-use development, including a new flagship store and office space.The project includes a smaller M&S store, offices, a pedestrian arcade, a
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
In an era of rising workplace technology investments, many businesses have overlooked a fundamental productivity strategy the humble office chair. According to new research by HR Review , the average employee will sit at their desk for 1300 hours this year and will hit 10,000 hours only eight years into their career. Contrary to the popular belief that it takes 10,000 hours to master a skill, using the wrong chair can lead to slouching and increased pressure on the lower back, resulting in chro
Watches of Switzerland reported a 4% year-on-year rise in group revenue to £785m in its first half, driven by strong growth in the US market. However, the luxury watch retailer’s adjusted EBIT dropped 9% to £66m in the 26 weeks to October 27, due to acquisition-related costs and integration efforts. Statutory profit before tax also fell 39%, reaching £41m.
M&S is celebrating 20 years of Marks & Start – its ground-breaking employability programme in partnership with The Kings Trust. In that time, it has supported 30,000 people, including 12,000 young people facing barriers to employment gain their crucial first step on the career ladder. New research from M&S reveals that two thirds of young people still face barriers to employment*, with mental health being one of the most common – one in three say it’s a challenge
Frasers Group has warned the Budget has “spooked” consumer confidence as it prepares for its tax bill to rise £50m next year from changes to employers’ National Insurance contributions. The retail giant’s CFO Chris Wootton noted that consumer sentiment has “definitely weakened pre- and post-Budget”. “It’s obvious to anyone on the high street that the Budget has really spooked people, and frankly, the 24/7 bad news stories around it have sort of compounded that,” he said.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
UK shoppers shook off their high-price weariness and leaned into the annual shopping festival including Black Friday and Cyber Monday, driving online sales 7 percent higher than the same period a year ago, according to e-commerce data from Signifyd. Although overall this is welcome growth there were some signs of shopper fatigue as Cyber Monday recorded a 4 percent drop.
Police are investigating claims of stalking and “corporate espionage” made by several Boohoo Group executives. Police forces in Manchester and Kent are looking into reports of stalking offences understood to be aimed at Boohoo group CEO Dan Finley, former boss John Lyttle and co-founder Mahmud Kamani, The Times reported. The identity of the alleged perpetrators and any person or organisation who may have commissioned them is unknown.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Cisco UCS server administrators deploy and manage hundreds and sometimes thousands of servers across dispersed environments. With Cisco Intersight, they’re able to simplify operations with a unified management experience—as demonstrated by Intersight users.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
After 14 years with Adidas Australia, Graeme Moore left to head Salomon’s Australia and New Zealand expansion. Since stepping into the role five years ago, Salomon’s local business has tripled, and local brand recognition boomed. Inside Retail spoke with Moore about his passion for business, how to fail, tips for navigating professional challenges, and where he seeks professional advice.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Frasers Group and B&M have dropped off the UK’s FTSE 100 in the latest reshuffle of the London Stock Exchange The update resulted in three companies being demoted from the prestigious index, making way for new entrants. Among the notable changes, board game maker Games Workshop Group has been promoted to the FTSE 100, while Frasers Group and B&M have been relegated to the FTSE 250.
Yodel has been hit with capacity issues ahead of the Christmas trading period, with the firm urging customers to switch to rival delivery couriers. The delivery firm, which was set to hire thousands of seasonal staff members to help it manage the period from Black Friday until Christmas, has told clients including Gousto, eBay and New Look that it has been impacted by a host of operational challenges, Sky News reported.
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