Mon.Oct 21, 2024

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Boohoo CEO Steps Down Amid Strategic Business Review

Retail TouchPoints

Online fast-fashion retailer Boohoo is launching a strategic review to determine how it can best maximize shareholder value after a difficult few years, according to multiple sources. The company’s CEO, John Lyttle, will step down after five years at the helm, but will remain in his role until a successor is found. Boohoo is the parent company of Boohoo, BoohooMAN, PrettyLittleThing, Debenhams and Karen Millen, which collectively struggled in the first half of 2024.

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Luxury fashion retailer Harrolds collapses; creditors owed $16 million

Inside Retail

Luxury fashion retailer Harrolds has entered liquidation after 39 years of operations, owing $16.3 million. The company was founded in 1985 and, just last July, unveiled plans to relocate its stores in Sydney and Melbourne as part of an “ongoing transformatio n” Citing documents lodged with the Australian Securities and Investments Commission (ASIC), News.com.au reported that the company owes more than 90 creditors, including Victoria Beckham’s company, owed $30,000.

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Answering the $100 Billion Question: How Can Retailers Combat Refund Fraud?

Retail TouchPoints

Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually. In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems.

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How the CEO of Fiskars Group keeps one of the world’s oldest companies relevant

Inside Retail

Founded in 1649, in what is now Finland, Fiskars Group is one of the oldest continuously operating companies in the world, with global net sales last year of €1.1 billion. Its brands include Fiskars, Georg Jensen, Gerber, Iittala, Royal Copenhagen, Moomin by Arabia, Waterford and Wedgwood, among others. Here, we speak with Nathalie Ahlström, who has led the company’s transformation since she was appointed CEO in 2020 and recently visited its operations in Sydney, Australia.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Bed Bath & Beyond to Return to Brick-and-Mortar via Small-Format Stores Operated by Kirkland’s

Retail TouchPoints

Beyond, Inc. , the parent company of Bed, Bath & Beyond , has entered a multi-faceted strategic partnership with home décor retailer Kirkland’s that will bring the currently online-only Bed Bath & Beyond back to brick-and-mortar retail, a year-and-a-half after it shuttered all its stores. Kirkland’s will become Beyond’s exclusive brick-and-mortar operator and licensee for a series of small-format (up to 15,000 square feet) “neighborhood” Bed Bath & Beyond stores.

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Lululemon opens its largest Australian flagship store yet

Inside Retail

Lululemon has opened its largest Australian store yet at Emporium Melbourne. The 11,000sqft store is almost triple the size of its previous shop at Emporium and has a significantly larger menswear section. It also offers womenswear and accessories and has a dedicated footwear space. Lululemon launched its footwear range in Australia last February. Moreover, the store features complimentary repair services and a personalisation station, where guests may customise Lululemon drink bottles with lase

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How AI is being used to simplify backend systems and processes

Inside Retail

Artificial Intelligence (AI) is being increasingly used to simplify, automate and optimise backend systems and processes across the retail sector. The result is better efficiency, speed, accuracy, and cost savings. The benefits extend not only to staff and customers but also to partners such as suppliers. These are four ways in which AI is being deployed behind the scenes in retail organisations. 1.

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WHSmith to start selling vinyl records again after 30 years

Retail Gazette

WHSmith is bringing back vinyl records into 80 of its stores across the UK in response to growing customer demand for the format. The high street chain said its stores, including Canterbury, Chester, Edinburgh and York, will stock a selection of chart hits and classic albums on vinyl. The retailer first began selling vinyl albums in the 1950s but phased them out thirty years ago as the popularity of CDs took off.

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JD Sports’ Andre Loong on the brand’s Southeast Asia playbook

Inside Retail

Starting with Singapore, British sportswear retailer JD Sports is opening a series of new stores across the city as it seeks to capture a larger share of the dynamic markets of Southeast Asia. The stores include those at Bugis+, Ion Orchard, Funan, Vivo City and Jurong Point. Rapid regional expansion with Singapore as the key focus “Like many global brands, JD Sports has chosen Singapore as its key city in Southeast Asia to capture rising demand in the region and trial new retail concepts and p

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AI Startup Perplexity Accused of Illicitly Using Content From Major News Publishers

Retail Wire

News Corp is suing AI developer Perplexity for unauthorized use of copyrighted news articles.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Superdry launches eco-friendly Athletics Essential flagship

Inside Retail

Struggling apparel brand Superdry is opening a flagship store in Westfield, London, just months after announcing its turnaround strategy. The Athletic Essentials store aims to target Gen-Z shoppers, offering a range of clothing from matching sts, sweatshirts, hoodies, and graphic casual t-shirts. It also showcases the brand’s most extensive collection of organic, low-impact, and recycled products Superdry says it seeks to reduce its environmental impact by implementing several green initiatives

Apparel 130
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Burger King Brings Back Cheesy Tots to Its Fall Menu

Retail Wire

If you're a fan of the Cheesy Tots, this serves as another reason for you to visit Burger King.

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Nick Scali expects lower profit margin amid higher freight cost

Inside Retail

Furniture retailer Nick Scali has significantly cut its fiscal first-half profit forecast after unexpectedly higher freight cost impacted its gross profit margin. In a profit warning, Nick Scali MD Anthony Scali said the company estimates its Australia and New Zealand gross margin to be down 240 basis points or more compared to the year-ago period’s 66 per cent.

Planning 130
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Macy’s and Disney Celebrate Magic and Legacy with New Holiday Collaboration

Retail Wire

Macy's and Disney celebrate a one-of-a-kind new holiday collection.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Chick-fil-A Cooks up Something New — An Entertainment App

Retail TouchPoints

Branded apps are nothing new, but Chick-fil-A ’s new Play app — set to release on Nov. 18 — feels different, primarily because it has almost nothing to do with food, or even chickens. Instead, Chick-fil-A promises an app chock full of “new ways for families to have fun, connect and spend time together,” including: Image courtesy Chick-fil-A Original animated shows such as Evergreen Hills and vignettes featuring the Chick-fil-A cows, all “intentionally designed” in landscape format so they can be

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Subway Debuts New Sandwich Selections Alongside Its Ghost Pepper Bread

Retail Wire

Subway is stepping its spicy game up.

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Rent the Runway CEO on the Evolution of Consumers and Her Company

Retail TouchPoints

When Jennifer Hyman and Jenny Fleiss started Rent the Runway , they wanted to disrupt the fashion industry. Now, as the company’s 15th birthday nears, Hyman has unveiled her plans to “reinvigorate” the business heading into 2025 and beyond. But that means first reflecting on how much the company has changed, how much she has changed as CEO, and ironically, how far the fashion industry still has to go.

Consumer 264
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Walmart Now Sells Tiny Homes on Its Website, Expands Pet Care

Retail Wire

Ready to buy a brand new home from Walmart?

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Australian pricing, range revealed for Amazon’s colour Kindle

Inside Retail

Amazon has launched an entirely new Kindle lineup as the e-commerce giant expects Australian Kindle customers to read an average of 25,000 pages a year. “Our new Kindle lineup has something for everyone, no matter their reading style,” said Patrick Walker, Amazon Devices country manager for ANZ. New features include 25 per cent faster page turns on the Kindle Paperwhite, a more dynamic and intuitive writing experience on the Kindle Scribe, and new colours across the range.

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Dunkin’ Debuts a Wickedly Delicious Potion Macchiato

Retail Wire

Purple and black drinks and donuts celebrate spooky season.

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Report reveals key trends in online retail: Sustainability, tech and delivery

Inside Retail

A comprehensive new Inside Retail report, created in partnership with Pack & Send, has uncovered significant trends shaping the future of online retail, providing crucial insights for retailers looking to stay competitive in a rapidly evolving market. Based on a survey of 754 respondents, the study highlights several key areas where consumer expectations are rapidly changing, from delivery preferences and sustainability to the integration of advanced technologies in the shopping experience.

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CBRE Arranges Sale of 376,462-Square-Foot ShopRite-Anchored Shopping Center Portfolio in New Jersey

Shopping Center

Jackson Township, Lacey Township and Toms River, N.J. — CBRE has arranged the sale of a portfolio comprising three grocery-anchored shopping centers located in Ocean County, roughly 50 miles east of… The post CBRE Arranges Sale of 376,462-Square-Foot ShopRite-Anchored Shopping Center Portfolio in New Jersey appeared first on Shopping Center Business.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Why Nala’s ‘Sorry to offend you’ campaign is its most successful to date

Inside Retail

Australian underwear brand Nala has earned a reputation for its inclusive, comfortable and sustainable garments – but also, for its viral marketing. Nala has built an intimates empire by making customers feel truly seen with its campaigns: “We really listen to our customers,” Nala co-founder Chloe de Winter told Inside Retail. “We develop products that have been requested by them, then we as a team build a campaign around that – which is to talk to the product, but also talk to our brand and som

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Wiser Use Case: How a Leading Consumer Electronics Manufacturer Improved Compliance by 13%

Wiser

In today’s competitive retail environment, ensuring promotional compliance across multiple store locations is critical to capturing sales opportunities. For a leading consumer electronics manufacturer, this challenge was especially evident, as their traditional approach to monitoring in-store compliance was falling short, with their field teams stretched thin.

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The Secret to eBay’s Phenomenal Customer Experience with Derek Allgood

Hyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does enhancing the employee experience contribute to a phenomenal customer service experience? How can businesses balance automated customer service solutions with human interactions? What strategies can support remote customer service employees in delivering consistent experiences?

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Upcoming Spring Farm Village now 70 per cent leased

Inside Retail

With development approval granted by the Kingborough Council, Tipalea Partners says its $45 million Spring Farm Village project in Kingston, Tasmania, should be open for trading in 2026. “Spring Farm Village is set to redefine everyday convenience in Kingston, and we are eager to appoint a builder and get construction underway,” said Scott Spanton, Tipalea Partners CEO.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Buybuy BABY Closing All Stores One Year After Relaunching Brand

Retail Wire

Buybuy Baby will close all brick and mortar stores and shift to an online brand.

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Lidl GB poised to more than triple the number of plant-based products in stores

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Lidl GB has revealed that demand for plant-based products is continuing to soar after the supermarket experienced double-digit growth in the category over the past year. Building on strong sales growth, the discounter is more than tripling the number of plant-based products that it offers shoppers, with the newly expanded range set to appear in […]

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Chick-fil-A Entertainment App Launches in November

Retail Wire

The Chick-fil-A entertainment app will focus on family-friendly shows, games, recipes, and podcasts.

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REI sticks to store expansion plans despite declines

Retail Dive

Amid layoffs, falling sales, widening losses and some turmoil at unionized locations, the outdoor retailer seeks a path to growth.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.