Retail TouchPoints

OCTOBER 21, 2024

Online fast-fashion retailer Boohoo is launching a strategic review to determine how it can best maximize shareholder value after a difficult few years, according to multiple sources. The company’s CEO, John Lyttle, will step down after five years at the helm, but will remain in his role until a successor is found. Boohoo is the parent company of Boohoo, BoohooMAN, PrettyLittleThing, Debenhams and Karen Millen, which collectively struggled in the first half of 2024.

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Inside Retail

OCTOBER 21, 2024

Luxury fashion retailer Harrolds has entered liquidation after 39 years of operations, owing $16.3 million. The company was founded in 1985 and, just last July, unveiled plans to relocate its stores in Sydney and Melbourne as part of an “ongoing transformatio n” Citing documents lodged with the Australian Securities and Investments Commission (ASIC), News.com.au reported that the company owes more than 90 creditors, including Victoria Beckham’s company, owed $30,000.

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Retail Wire

OCTOBER 21, 2024

News Corp is suing AI developer Perplexity for unauthorized use of copyrighted news articles.

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Inside Retail

OCTOBER 21, 2024

Founded in 1649, in what is now Finland, Fiskars Group is one of the oldest continuously operating companies in the world, with global net sales last year of €1.1 billion. Its brands include Fiskars, Georg Jensen, Gerber, Iittala, Royal Copenhagen, Moomin by Arabia, Waterford and Wedgwood, among others. Here, we speak with Nathalie Ahlström, who has led the company’s transformation since she was appointed CEO in 2020 and recently visited its operations in Sydney, Australia.

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Department Stores Consumer Marketing Fashion 264

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail TouchPoints

OCTOBER 21, 2024

Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually. In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems.

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Retail Wire

OCTOBER 21, 2024

If you're a fan of the Cheesy Tots, this serves as another reason for you to visit Burger King.

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Retail Wire

OCTOBER 21, 2024

Macy's and Disney celebrate a one-of-a-kind new holiday collection.

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Department Stores Shopping 264

Inside Retail

OCTOBER 21, 2024

A comprehensive new Inside Retail report, created in partnership with Pack & Send, has uncovered significant trends shaping the future of online retail, providing crucial insights for retailers looking to stay competitive in a rapidly evolving market. Based on a survey of 754 respondents, the study highlights several key areas where consumer expectations are rapidly changing, from delivery preferences and sustainability to the integration of advanced technologies in the shopping experience.

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Retail Wire

OCTOBER 21, 2024

Subway is stepping its spicy game up.

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Inside Retail

OCTOBER 21, 2024

Australian underwear brand Nala has earned a reputation for its inclusive, comfortable and sustainable garments – but also, for its viral marketing. Nala has built an intimates empire by making customers feel truly seen with its campaigns: “We really listen to our customers,” Nala co-founder Chloe de Winter told Inside Retail. “We develop products that have been requested by them, then we as a team build a campaign around that – which is to talk to the product, but also talk to our brand and som

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Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Wire

OCTOBER 21, 2024

Ready to buy a brand new home from Walmart?

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Retail TouchPoints

OCTOBER 21, 2024

Beyond, Inc. , the parent company of Bed, Bath & Beyond , has entered a multi-faceted strategic partnership with home décor retailer Kirkland’s that will bring the currently online-only Bed Bath & Beyond back to brick-and-mortar retail, a year-and-a-half after it shuttered all its stores. Kirkland’s will become Beyond’s exclusive brick-and-mortar operator and licensee for a series of small-format (up to 15,000 square feet) “neighborhood” Bed Bath & Beyond stores.

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Retail Wire

OCTOBER 21, 2024

Purple and black drinks and donuts celebrate spooky season.

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Inside Retail

OCTOBER 21, 2024

Lululemon has opened its largest Australian store yet at Emporium Melbourne. The 11,000sqft store is almost triple the size of its previous shop at Emporium and has a significantly larger menswear section. It also offers womenswear and accessories and has a dedicated footwear space. Lululemon launched its footwear range in Australia last February. Moreover, the store features complimentary repair services and a personalisation station, where guests may customise Lululemon drink bottles with lase

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Accessories Location Shopping Marketing 253

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail TouchPoints

OCTOBER 21, 2024

Branded apps are nothing new, but Chick-fil-A ’s new Play app — set to release on Nov. 18 — feels different, primarily because it has almost nothing to do with food, or even chickens. Instead, Chick-fil-A promises an app chock full of “new ways for families to have fun, connect and spend time together,” including: Image courtesy Chick-fil-A Original animated shows such as Evergreen Hills and vignettes featuring the Chick-fil-A cows, all “intentionally designed” in landscape format so they can be

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Inside Retail

OCTOBER 21, 2024

Artificial Intelligence (AI) is being increasingly used to simplify, automate and optimise backend systems and processes across the retail sector. The result is better efficiency, speed, accuracy, and cost savings. The benefits extend not only to staff and customers but also to partners such as suppliers. These are four ways in which AI is being deployed behind the scenes in retail organisations. 1.

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Retail TouchPoints

OCTOBER 21, 2024

When Jennifer Hyman and Jenny Fleiss started Rent the Runway , they wanted to disrupt the fashion industry. Now, as the company’s 15th birthday nears, Hyman has unveiled her plans to “reinvigorate” the business heading into 2025 and beyond. But that means first reflecting on how much the company has changed, how much she has changed as CEO, and ironically, how far the fashion industry still has to go.

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Inside Retail

OCTOBER 21, 2024

Starting with Singapore, British sportswear retailer JD Sports is opening a series of new stores across the city as it seeks to capture a larger share of the dynamic markets of Southeast Asia. The stores include those at Bugis+, Ion Orchard, Funan, Vivo City and Jurong Point. Rapid regional expansion with Singapore as the key focus “Like many global brands, JD Sports has chosen Singapore as its key city in Southeast Asia to capture rising demand in the region and trial new retail concepts and p

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Customer Experience

Retail TouchPoints

OCTOBER 21, 2024

A few months after joining Starbucks as its new CEO, Brian Niccol has brought his first Chipotle alum over to the new executive team, according to reports from Yahoo and others. Tressie Lieberman worked alongside Niccol from 2018 to 2023, driving digital marketing and off-premise. In addition to Chipotle, Lieberman held senior marketing roles at Yahoo, Snap Kitchen and Yum!

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Inside Retail

OCTOBER 21, 2024

Struggling apparel brand Superdry is opening a flagship store in Westfield, London, just months after announcing its turnaround strategy. The Athletic Essentials store aims to target Gen-Z shoppers, offering a range of clothing from matching sts, sweatshirts, hoodies, and graphic casual t-shirts. It also showcases the brand’s most extensive collection of organic, low-impact, and recycled products Superdry says it seeks to reduce its environmental impact by implementing several green initiatives

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Retail Wire

OCTOBER 21, 2024

Buybuy Baby will close all brick and mortar stores and shift to an online brand.

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Inside Retail

OCTOBER 21, 2024

With development approval granted by the Kingborough Council, Tipalea Partners says its $45 million Spring Farm Village project in Kingston, Tasmania, should be open for trading in 2026. “Spring Farm Village is set to redefine everyday convenience in Kingston, and we are eager to appoint a builder and get construction underway,” said Scott Spanton, Tipalea Partners CEO.

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Shopping 130

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Retail Wire

OCTOBER 21, 2024

The Chick-fil-A entertainment app will focus on family-friendly shows, games, recipes, and podcasts.

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Inside Retail

OCTOBER 21, 2024

Furniture retailer Nick Scali has significantly cut its fiscal first-half profit forecast after unexpectedly higher freight cost impacted its gross profit margin. In a profit warning, Nick Scali MD Anthony Scali said the company estimates its Australia and New Zealand gross margin to be down 240 basis points or more compared to the year-ago period’s 66 per cent.

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Retail Wire

OCTOBER 21, 2024

Wendy's is moving into the previously-unexplored Czech market.

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Retail Gazette

OCTOBER 21, 2024

WHSmith is bringing back vinyl records into 80 of its stores across the UK in response to growing customer demand for the format. The high street chain said its stores, including Canterbury, Chester, Edinburgh and York, will stock a selection of chart hits and classic albums on vinyl. The retailer first began selling vinyl albums in the 1950s but phased them out thirty years ago as the popularity of CDs took off.

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Retail Wire

OCTOBER 21, 2024

Love that turkey from Popeyes!

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Retail Gazette

OCTOBER 21, 2024

Mulberry has rejected Frasers Group’s increased takeover bid of £111m as tensions rise between the group’s major shareholder and the Flannels owner. The luxury handbag retailer said it had considered the position of majority shareholder Challice, which said last week that it had “no interest in either selling its Mulberry shares to Frasers or providing Frasers with any irrevocable or other undertaking with regards the possible offer” In a statement on Tuesday, Mulberry said: “A

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Retail Dive

OCTOBER 21, 2024

Amid layoffs, falling sales, widening losses and some turmoil at unionized locations, the outdoor retailer seeks a path to growth.

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Retail Gazette

OCTOBER 21, 2024

Lidl is more than tripling its plant-based range across the UK, following a 12% rise in demand over the past year. The discounter’s new Vemondo! Plant Based range will be rolled out to selected stores from this month before a national rollout in January and will include 21 new products. The expanded range will feature a variety of plant-based alternatives, such as burgers, sausages, mince and nuggets.

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Grocer Marketing Supermarket 116

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing