Retail TouchPoints

OCTOBER 21, 2024

Online fast-fashion retailer Boohoo is launching a strategic review to determine how it can best maximize shareholder value after a difficult few years, according to multiple sources. The company’s CEO, John Lyttle, will step down after five years at the helm, but will remain in his role until a successor is found. Boohoo is the parent company of Boohoo, BoohooMAN, PrettyLittleThing, Debenhams and Karen Millen, which collectively struggled in the first half of 2024.

Fast Fashion 263

Fast Fashion Fashion ATS 263

Inside Retail

OCTOBER 21, 2024

Luxury fashion retailer Harrolds has entered liquidation after 39 years of operations, owing $16.3 million. The company was founded in 1985 and, just last July, unveiled plans to relocate its stores in Sydney and Melbourne as part of an “ongoing transformatio n” Citing documents lodged with the Australian Securities and Investments Commission (ASIC), News.com.au reported that the company owes more than 90 creditors, including Victoria Beckham’s company, owed $30,000.

Fashion 290

Fashion Planning 290

Retail TouchPoints

OCTOBER 21, 2024

Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually. In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems.

Returns 278

Returns Accounting Payment Services Location 278

Inside Retail

OCTOBER 21, 2024

Founded in 1649, in what is now Finland, Fiskars Group is one of the oldest continuously operating companies in the world, with global net sales last year of €1.1 billion. Its brands include Fiskars, Georg Jensen, Gerber, Iittala, Royal Copenhagen, Moomin by Arabia, Waterford and Wedgwood, among others. Here, we speak with Nathalie Ahlström, who has led the company’s transformation since she was appointed CEO in 2020 and recently visited its operations in Sydney, Australia.

Department Stores 264

Department Stores Consumer Marketing Fashion 264

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

OCTOBER 21, 2024

Beyond, Inc. , the parent company of Bed, Bath & Beyond , has entered a multi-faceted strategic partnership with home décor retailer Kirkland’s that will bring the currently online-only Bed Bath & Beyond back to brick-and-mortar retail, a year-and-a-half after it shuttered all its stores. Kirkland’s will become Beyond’s exclusive brick-and-mortar operator and licensee for a series of small-format (up to 15,000 square feet) “neighborhood” Bed Bath & Beyond stores.

Store Operations 264

Store Operations Returns Management Consumer 264

Inside Retail

OCTOBER 21, 2024

Lululemon has opened its largest Australian store yet at Emporium Melbourne. The 11,000sqft store is almost triple the size of its previous shop at Emporium and has a significantly larger menswear section. It also offers womenswear and accessories and has a dedicated footwear space. Lululemon launched its footwear range in Australia last February. Moreover, the store features complimentary repair services and a personalisation station, where guests may customise Lululemon drink bottles with lase

Accessories 253

Accessories Location Shopping Marketing 253

Inside Retail

OCTOBER 21, 2024

Amazon has launched an entirely new Kindle lineup as the e-commerce giant expects Australian Kindle customers to read an average of 25,000 pages a year. “Our new Kindle lineup has something for everyone, no matter their reading style,” said Patrick Walker, Amazon Devices country manager for ANZ. New features include 25 per cent faster page turns on the Kindle Paperwhite, a more dynamic and intuitive writing experience on the Kindle Scribe, and new colours across the range.

Management 246

Management Marketing 246

Retail TouchPoints

OCTOBER 21, 2024

Branded apps are nothing new, but Chick-fil-A ’s new Play app — set to release on Nov. 18 — feels different, primarily because it has almost nothing to do with food, or even chickens. Instead, Chick-fil-A promises an app chock full of “new ways for families to have fun, connect and spend time together,” including: Image courtesy Chick-fil-A Original animated shows such as Evergreen Hills and vignettes featuring the Chick-fil-A cows, all “intentionally designed” in landscape format so they can be

Department Stores 262

Department Stores ATS Marketing 262

Inside Retail

OCTOBER 21, 2024

A comprehensive new Inside Retail report, created in partnership with Pack & Send, has uncovered significant trends shaping the future of online retail, providing crucial insights for retailers looking to stay competitive in a rapidly evolving market. Based on a survey of 754 respondents, the study highlights several key areas where consumer expectations are rapidly changing, from delivery preferences and sustainability to the integration of advanced technologies in the shopping experience.

Shipping 246

Shipping Consumer Shopping Customer Experience 246

Retail TouchPoints

OCTOBER 21, 2024

A few months after joining Starbucks as its new CEO, Brian Niccol has brought his first Chipotle alum over to the new executive team, according to reports from Yahoo and others. Tressie Lieberman worked alongside Niccol from 2018 to 2023, driving digital marketing and off-premise. In addition to Chipotle, Lieberman held senior marketing roles at Yahoo, Snap Kitchen and Yum!

Marketing 259

Marketing Consumer ATS Customer Experience 259

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Inside Retail

OCTOBER 21, 2024

Australian underwear brand Nala has earned a reputation for its inclusive, comfortable and sustainable garments – but also, for its viral marketing. Nala has built an intimates empire by making customers feel truly seen with its campaigns: “We really listen to our customers,” Nala co-founder Chloe de Winter told Inside Retail. “We develop products that have been requested by them, then we as a team build a campaign around that – which is to talk to the product, but also talk to our brand and som

Marketing 245

Marketing Accessories Fashion ATS 245

Retail Wire

OCTOBER 21, 2024

News Corp is suing AI developer Perplexity for unauthorized use of copyrighted news articles.

287

287

Inside Retail

OCTOBER 21, 2024

Struggling apparel brand Superdry is opening a flagship store in Westfield, London, just months after announcing its turnaround strategy. The Athletic Essentials store aims to target Gen-Z shoppers, offering a range of clothing from matching sts, sweatshirts, hoodies, and graphic casual t-shirts. It also showcases the brand’s most extensive collection of organic, low-impact, and recycled products Superdry says it seeks to reduce its environmental impact by implementing several green initiatives

Apparel 130

Apparel Accessories Fashion 130

Retail Wire

OCTOBER 21, 2024

If you're a fan of the Cheesy Tots, this serves as another reason for you to visit Burger King.

263

263

Advertisement

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

OCTOBER 21, 2024

Artificial Intelligence (AI) is being increasingly used to simplify, automate and optimise backend systems and processes across the retail sector. The result is better efficiency, speed, accuracy, and cost savings. The benefits extend not only to staff and customers but also to partners such as suppliers. These are four ways in which AI is being deployed behind the scenes in retail organisations. 1.

Payment Services 130

Payment Services Consumer Shopping 130

Retail Wire

OCTOBER 21, 2024

Macy's and Disney celebrate a one-of-a-kind new holiday collection.

Department Stores 264

Department Stores Shopping 264

Inside Retail

OCTOBER 21, 2024

With development approval granted by the Kingborough Council, Tipalea Partners says its $45 million Spring Farm Village project in Kingston, Tasmania, should be open for trading in 2026. “Spring Farm Village is set to redefine everyday convenience in Kingston, and we are eager to appoint a builder and get construction underway,” said Scott Spanton, Tipalea Partners CEO.

Shopping 130

Shopping 130

Retail Wire

OCTOBER 21, 2024

Purple and black drinks and donuts celebrate spooky season.

259

259

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

OCTOBER 21, 2024

Starting with Singapore, British sportswear retailer JD Sports is opening a series of new stores across the city as it seeks to capture a larger share of the dynamic markets of Southeast Asia. The stores include those at Bugis+, Ion Orchard, Funan, Vivo City and Jurong Point. Rapid regional expansion with Singapore as the key focus “Like many global brands, JD Sports has chosen Singapore as its key city in Southeast Asia to capture rising demand in the region and trial new retail concepts and p

Fashion 130

Fashion Consumer Location Marketing 130

Retail Wire

OCTOBER 21, 2024

Ready to buy a brand new home from Walmart?

262

262

Inside Retail

OCTOBER 21, 2024

Furniture retailer Nick Scali has significantly cut its fiscal first-half profit forecast after unexpectedly higher freight cost impacted its gross profit margin. In a profit warning, Nick Scali MD Anthony Scali said the company estimates its Australia and New Zealand gross margin to be down 240 basis points or more compared to the year-ago period’s 66 per cent.

Planning 130

Planning 130

Retail Wire

OCTOBER 21, 2024

Subway is stepping its spicy game up.

264

264

Advertisement

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

Wholesale

Retail Gazette

OCTOBER 21, 2024

WHSmith is bringing back vinyl records into 80 of its stores across the UK in response to growing customer demand for the format. The high street chain said its stores, including Canterbury, Chester, Edinburgh and York, will stock a selection of chart hits and classic albums on vinyl. The retailer first began selling vinyl albums in the 1950s but phased them out thirty years ago as the popularity of CDs took off.

Shopping 128

Shopping ATS 128

Retail Wire

OCTOBER 21, 2024

The Chick-fil-A entertainment app will focus on family-friendly shows, games, recipes, and podcasts.

130

130

Retail Gazette

OCTOBER 21, 2024

Mulberry has rejected Frasers Group’s increased takeover bid of £111m as tensions rise between the group’s major shareholder and the Flannels owner. The luxury handbag retailer said it had considered the position of majority shareholder Challice, which said last week that it had “no interest in either selling its Mulberry shares to Frasers or providing Frasers with any irrevocable or other undertaking with regards the possible offer” In a statement on Tuesday, Mulberry said: “A

ATS 117

ATS Fashion 117

Retail Wire

OCTOBER 21, 2024

Buybuy Baby will close all brick and mortar stores and shift to an online brand.

130

130

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Gazette

OCTOBER 21, 2024

Lidl is more than tripling its plant-based range across the UK, following a 12% rise in demand over the past year. The discounter’s new Vemondo! Plant Based range will be rolled out to selected stores from this month before a national rollout in January and will include 21 new products. The expanded range will feature a variety of plant-based alternatives, such as burgers, sausages, mince and nuggets.

Grocer 116

Grocer Marketing Supermarket 116

Retail Dive

OCTOBER 21, 2024

Nods to iconic film and TV like “Gilmore Girls” and “Christmas Vacation” aim to cut through the crowded retail marketing ecosystem this season.

Retail Marketing 107

Retail Marketing Marketing 107

Retail Gazette

OCTOBER 21, 2024

Asda has hired two new senior leaders in a bid to drive its growth ambitions for 2025. Former Morrisons vice president of central operations Lauren Lepley will join the supermarket from early December. The executive boasts more than 14 years of experience in the grocery sector, having previously held positions at Tesco and Morrisons. Meanwhile, former M&S executive Mark Henry will join the team from January as its new vice president retail south, with responsibility for the supermarket’

Supermarket 111

Supermarket Store Operations ATS 111

Retail Wire

OCTOBER 21, 2024

Wendy's is moving into the previously-unexplored Czech market.

Marketing 130

Marketing 130

Advertisement

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.