Inside Retail
APRIL 9, 2024
Eyewear retailer Luxottica – the parent of OPSM, Oakley and Sunglass Hut – has been fined $1.5 million for sending more than 200,000 spam messages to customers. The company sent 1231 marketing emails without a functional unsubscribe option and 112,348 texts and emails to customers who had unsubscribed between November 2022 and May 2023, according to the Australian Communications and Media Authority (ACMA).
Retail Wire
APRIL 9, 2024
Following the recent increase in the minimum wage for fast-food restaurants in California, a McDonald's franchisee in the state is raising prices, thinking about postponing dining room renovations, and evaluating potential changes to opening hours to save money.
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Retail TouchPoints
APRIL 9, 2024
Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squa
Inside Retail
APRIL 9, 2024
New pet retailer Swaggle – owned by grocery giant Coles – has launched its online shopping platform, aiming to help pets “live their lives to the fullest”. The store’s ‘petsonalisation’ feature enables pet parents to identify and comprehend the appropriate items for their pets, regardless of age, breed, or life stage. Swaggle’s petsonalisation engine, according to the business, has absorbed data on hundreds of dog and cat breeds, allowing it to deliver relevant suggestion
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Retail Wire
APRIL 9, 2024
Planters is on the lookout for drivers willing to embark on a unique adventure aboard its NUTmobile.
Inside Retail
APRIL 9, 2024
Amazon Australia plans to invest $490 million in opening two new fulfilment centres in Horsley Park, Western Sydney, with one to open later this year and the other by 2026. Once fully operational, the two fulfilment centres are expected to generate over 1000 local jobs. One of the fulfilment centres will have a size of 80,000sqm, four and a half times the size of the Opera House, with a capacity of 1.6 million large items.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
APRIL 9, 2024
Target Circle week promises to deliver two times the savings to shoppers.
Retail TouchPoints
APRIL 9, 2024
Advertisers already have a healthy appetite for games advertising: IAB’s latest study on games advertising found that 40% of advertisers plan to boost spending in this area over the coming year, making it the third-most popular channel for increased investment, after social media ( 47% ) and digital video ( 40% ). But despite these high levels of interest, only a few brands and retailers have fully tapped into the potential of this channel.
Retail Wire
APRIL 9, 2024
In South Philadelphia, food service employees at Wells Fargo Center are staging a strike in hopes of securing better terms from their employer, Aramark.
Retail TouchPoints
APRIL 9, 2024
A new floral-themed streetcar has hit the streets of Toronto touting the offerings of online fashion retailer Shein as it travels around the city. The streetcar, which is embellished with cherry blossoms and Shein branding, will be in operation until May 10, 2024, serving as what the company described as “a moving billboard” designed to “capture the city’s attention.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Retail Wire
APRIL 9, 2024
Infinium, an alternative fuel startup backed by Bill Gates and based in Sacramento, California, has set out to create low-carbon alternatives to aviation fuel, diesel, and Naptha.
Retail TouchPoints
APRIL 9, 2024
In a world filled with loyalty offers, it’s all about offering the right rewards and experiences at the right moments. I’ll never forget my 40th birthday trip to Istanbul when the hotel staff not only wished me a happy birthday when I checked in, but the general manager surprised me with a cake, champagne and a handwritten note with 40 things to do in Istanbul.
Retail Focus
APRIL 9, 2024
Maya Capital LLP , a pan European investment firm, announces that it has completed the purchase of 24,228 sq ft of retail and showroom accommodation in London, on 137-167 Fulham Road. Fulham Road is located in the Royal Borough of Kensington and Chelsea, and is considered one of the wealthiest areas in the world hosting a range of Luxury tenants including Chanel, Acne and Carolina Herrera.
Retail TouchPoints
APRIL 9, 2024
MGA Entertainment , the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer ( DTC ) site and rewards program to get closer to its customers. Although MGA products will still be available through major retailers, the new shopping destination, aptly named The MGA Shop , is designed to provide toy lovers with convenient features and benefits that wholesale partners can’t offer such as online-only exclusives and limited
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Inside Retail
APRIL 9, 2024
Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.
Retail Wire
APRIL 9, 2024
The Federal Aviation Administration has launched an investigation into serious allegations made by a whistleblower at Boeing. The claims revolve around safety and quality concerns related to the production of the company's 787 and 777 jets.
Inside Retail
APRIL 9, 2024
It’s no secret that a large portion of retail spending is driven by consumers’ desire to look and feel as attractive as possible. Two segments in particular that benefit from this deep-seated aspiration are the cosmetics and skincare industry and the oral care market. According to a report by global data and business intelligence platform Statista, the beauty and personal care market worldwide is projected to generate revenues of US$646.2 billion by the end of 2024.
Retail Wire
APRIL 9, 2024
In the heart of California's East Bay, a brewing controversy over a potential airport name change has captured the attention of locals and travelers alike.
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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.
Inside Retail
APRIL 9, 2024
With its recent acquisition of Singapore-based luxury resale business LuxLexicon, Carousell Group co-founder Marcus Tan said the company aims to create “the largest managed marketplace for authenticated second hand luxury bags where users can buy and sell with trust and convenience”. Speaking to Inside Retail , Tan said the acquisition reflects Carousell Group’s recent focus on the luxury sector and its broader efforts to improve the experience of buying and selling pre-owned luxury items.
Retail Wire
APRIL 9, 2024
Recent reports suggest that GM has decided to pull the plug on the base EV2 trim for the Hummer EV.
Inside Retail
APRIL 9, 2024
The current economic crisis has retailers scrambling to generate consistent sales and retain their customer base. Long gone are days when businesses handed out loyalty cards to incentivise more frequent purchases – retailers are being urged by industry experts and leading brands to reimagine customer loyalty. Frequent flyer programs infamously saved airlines’ profit margins by driving customer retention and eventually lucrative partnerships with banks.
Hyken
APRIL 9, 2024
What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way. Many years ago, I used to begin my customer service keynote speeches with a question: By a show of hands, how many of you believe it’s important to satisfy your customers? As you might imagine, just about everyone raised their hand.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Inside Retail
APRIL 9, 2024
Fast fashion giant Shein will provide a variety of interactive, immersive, and fashion experiences at Ultra Australia music festival in Melbourne on April 13. As a lifestyle partner, Shein will bring the showroom experience to the event, offering statement-making outfits shoppable via QR code to festival attendees, an exclusive glam make-over station featuring SheGlam products, and photo booth moments for ticketholders.
Retail Gazette
APRIL 9, 2024
Home Bargains owner TJ Morris has posted a rise in sales and profit as it pushes ahead with its expansion plan. The Liverpool-based discounter saw its turnover jump 10.2% from £3.4bn to £3.7bn in the year to 30 June 30, according to accounts filed with Companies House. Pre-tax profits rose 12.4% during the period, up from £293m in 2022 to £332m. TJ Morris said the was positive results were driven by “opening of additional retail outlets during the year, shop re-sites and an increased contributio
Inside Retail
APRIL 9, 2024
Australia is a nation of animal lovers, with nearly half of all households having a canine family member and roughly the same number with a cat companion. On average, most homes have multiple pets, which makes catering to pets a big business. Australian retailers have got the message loud and clear. This month Ikea Australia launched its first pet range, Utsadd, and last February, hardware retailer Bunnings launched a pet care category, marking its biggest product expansion in decades since the
Retail Gazette
APRIL 9, 2024
Next and Sports Direct have both expressed an interest in snapping up Ted Baker’s stricken European arm. The two East Midlands high street giants have contacted administrators Teneo about taking on certain Ted Baker stores, in a move which will save jobs, The Times reports. On Monday (8 April) , the business said it would be closing 11 UK stores and slashing head office roles, resulting in 145 redundancies, with an additional 100 redundancies from the stores landlords have served notice on.
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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.
Inside Retail
APRIL 9, 2024
Biopak, the sustainable packaging company, has bought Huskee, a reusable cup company, to fast-track and strengthen the two companies’ shared vision of a circular economy. Huskee’s existing team will continue under the new ownership, which plans to build upon the brand’s sustainable and ethical practices in new product releases. Established in 2017, Huskee is known for the HuskeeCup, a modular, reusable cup made from recycled coffee husks.
Retail Gazette
APRIL 9, 2024
M&S is investing £1m in a bid to tackle the methane produced by cows by changing the diet of the herds that provide its milk as it looks to achieve its Net Zero by 2040 goals. The business is working with all 40 of the pasture-grazed dairy farmers in its supply base with the aim of cutting 11,000 tons of greenhouse gas emissions annually produced by cattle burps and manure.
Retail Wire
APRIL 9, 2024
A new study shows promising results in trying to protect those at risk for respiratory syncytial virus.
Retail Gazette
APRIL 9, 2024
TFG London, the owner of Hobbs, Whistles and Phase Eight has agreed a £90m refinancing facility to support its growth strategy. The business has successfully refinanced its existing £60m debt facility and secured an additional £30m in a move that “marks a significant step forward” in its strategic growth plans, providing flexibility for further investment in its brand platform, including organic expansion both in the UK and internationally, as well as supporting the its longer-term a
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
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