Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squa

Customer Experience 290

Customer Experience Advertising Management ATS 290

Inside Retail

APRIL 9, 2024

Eyewear retailer Luxottica – the parent of OPSM, Oakley and Sunglass Hut – has been fined $1.5 million for sending more than 200,000 spam messages to customers. The company sent 1231 marketing emails without a functional unsubscribe option and 112,348 texts and emails to customers who had unsubscribed between November 2022 and May 2023, according to the Australian Communications and Media Authority (ACMA).

Outdoor 263

Outdoor Advertising Promotions Marketing 263

Retail TouchPoints

APRIL 9, 2024

Advertisers already have a healthy appetite for games advertising: IAB’s latest study on games advertising found that 40% of advertisers plan to boost spending in this area over the coming year, making it the third-most popular channel for increased investment, after social media ( 47% ) and digital video ( 40% ). But despite these high levels of interest, only a few brands and retailers have fully tapped into the potential of this channel.

Advertising 278

Advertising Consumer Fashion Customer Experience 278

Retail Wire

APRIL 9, 2024

Following the recent increase in the minimum wage for fast-food restaurants in California, a McDonald's franchisee in the state is raising prices, thinking about postponing dining room renovations, and evaluating potential changes to opening hours to save money.

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Customer Experience

Retail TouchPoints

APRIL 9, 2024

Shopify is partnering with Mana Up , an accelerator and venture fund for Hawaii-based products, on an immersive market concept designed to spotlight emerging brands from “the Aloha state.” Aloha Market will run April 26 to 28, 2024, at Shopify’s NYC activation space in SoHo, and will feature unique products from more than 40 Hawaii creators and entrepreneurs.

Marketing 264

Marketing Shopping ATS 264

Inside Retail

APRIL 9, 2024

New pet retailer Swaggle – owned by grocery giant Coles – has launched its online shopping platform, aiming to help pets “live their lives to the fullest”. The store’s ‘petsonalisation’ feature enables pet parents to identify and comprehend the appropriate items for their pets, regardless of age, breed, or life stage. Swaggle’s petsonalisation engine, according to the business, has absorbed data on hundreds of dog and cat breeds, allowing it to deliver relevant suggestion

Shopping 246

Shopping Marketing 246

Retail Wire

APRIL 9, 2024

Planters is on the lookout for drivers willing to embark on a unique adventure aboard its NUTmobile.

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Retail TouchPoints

APRIL 9, 2024

In a world filled with loyalty offers, it’s all about offering the right rewards and experiences at the right moments. I’ll never forget my 40th birthday trip to Istanbul when the hotel staff not only wished me a happy birthday when I checked in, but the general manager surprised me with a cake, champagne and a handwritten note with 40 things to do in Istanbul.

Merchant Services 264

Merchant Services Consumer Management Customer Experience 264

Inside Retail

APRIL 9, 2024

Amazon Australia plans to invest $490 million in opening two new fulfilment centres in Horsley Park, Western Sydney, with one to open later this year and the other by 2026. Once fully operational, the two fulfilment centres are expected to generate over 1000 local jobs. One of the fulfilment centres will have a size of 80,000sqm, four and a half times the size of the Opera House, with a capacity of 1.6 million large items.

Fulfillment 245

Fulfillment Planning Management 245

Retail Wire

APRIL 9, 2024

Target Circle week promises to deliver two times the savings to shoppers.

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail TouchPoints

APRIL 9, 2024

MGA Entertainment , the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer ( DTC ) site and rewards program to get closer to its customers. Although MGA products will still be available through major retailers, the new shopping destination, aptly named The MGA Shop , is designed to provide toy lovers with convenient features and benefits that wholesale partners can’t offer such as online-only exclusives and limited

Wholesale 147

Wholesale Shipping Consumer Shopping 147

Retail Wire

APRIL 9, 2024

In South Philadelphia, food service employees at Wells Fargo Center are staging a strike in hopes of securing better terms from their employer, Aramark.

ATS 147

ATS 147

Retail Focus

APRIL 9, 2024

Maya Capital LLP , a pan European investment firm, announces that it has completed the purchase of 24,228 sq ft of retail and showroom accommodation in London, on 137-167 Fulham Road. Fulham Road is located in the Royal Borough of Kensington and Chelsea, and is considered one of the wealthiest areas in the world hosting a range of Luxury tenants including Chanel, Acne and Carolina Herrera.

Location 147

Location Management 147

Retail Wire

APRIL 9, 2024

Infinium, an alternative fuel startup backed by Bill Gates and based in Sacramento, California, has set out to create low-carbon alternatives to aviation fuel, diesel, and Naptha.

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147

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Inside Retail

APRIL 9, 2024

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.

Customer Experience 130

Customer Experience Checkout Returns Consumer 130

Retail Wire

APRIL 9, 2024

The Federal Aviation Administration has launched an investigation into serious allegations made by a whistleblower at Boeing. The claims revolve around safety and quality concerns related to the production of the company's 787 and 777 jets.

ATS 130

ATS 130

Inside Retail

APRIL 9, 2024

It’s no secret that a large portion of retail spending is driven by consumers’ desire to look and feel as attractive as possible. Two segments in particular that benefit from this deep-seated aspiration are the cosmetics and skincare industry and the oral care market. According to a report by global data and business intelligence platform Statista, the beauty and personal care market worldwide is projected to generate revenues of US$646.2 billion by the end of 2024.

Marketing 130

Marketing Consumer ATS 130

Retail Wire

APRIL 9, 2024

In the heart of California's East Bay, a brewing controversy over a potential airport name change has captured the attention of locals and travelers alike.

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130

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Inside Retail

APRIL 9, 2024

With its recent acquisition of Singapore-based luxury resale business LuxLexicon, Carousell Group co-founder Marcus Tan said the company aims to create “the largest managed marketplace for authenticated second hand luxury bags where users can buy and sell with trust and convenience”. Speaking to Inside Retail , Tan said the acquisition reflects Carousell Group’s recent focus on the luxury sector and its broader efforts to improve the experience of buying and selling pre-owned luxury items.

Payment Services 130

Payment Services Checkout Fashion Marketing 130

Retail Wire

APRIL 9, 2024

Recent reports suggest that GM has decided to pull the plug on the base EV2 trim for the Hummer EV.

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130

Inside Retail

APRIL 9, 2024

The current economic crisis has retailers scrambling to generate consistent sales and retain their customer base. Long gone are days when businesses handed out loyalty cards to incentivise more frequent purchases – retailers are being urged by industry experts and leading brands to reimagine customer loyalty. Frequent flyer programs infamously saved airlines’ profit margins by driving customer retention and eventually lucrative partnerships with banks.

Customer Retention 130

Customer Retention Consumer Planning Department Stores 130

Hyken

APRIL 9, 2024

What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way. Many years ago, I used to begin my customer service keynote speeches with a question: By a show of hands, how many of you believe it’s important to satisfy your customers? As you might imagine, just about everyone raised their hand.

Customer Experience 126

Customer Experience Returns Consumer ATS 126

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

APRIL 9, 2024

Fast fashion giant Shein will provide a variety of interactive, immersive, and fashion experiences at Ultra Australia music festival in Melbourne on April 13. As a lifestyle partner, Shein will bring the showroom experience to the event, offering statement-making outfits shoppable via QR code to festival attendees, an exclusive glam make-over station featuring SheGlam products, and photo booth moments for ticketholders.

Fashion 130

Fashion Fast Fashion Accessories Apparel 130

Retail Dive

APRIL 9, 2024

The tech will help with customer service, including troubleshooting product issues, managing software and rescheduling or combining order deliveries.

Management 126

Management 126

Inside Retail

APRIL 9, 2024

Australia is a nation of animal lovers, with nearly half of all households having a canine family member and roughly the same number with a cat companion. On average, most homes have multiple pets, which makes catering to pets a big business. Australian retailers have got the message loud and clear. This month Ikea Australia launched its first pet range, Utsadd, and last February, hardware retailer Bunnings launched a pet care category, marking its biggest product expansion in decades since the

Specialty Store 130

Specialty Store Marketing Management Customer Experience 130

Retail Dive

APRIL 9, 2024

The retailer said a vendor error led to the exposure of identifiable information of some employees.

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Inside Retail

APRIL 9, 2024

Biopak, the sustainable packaging company, has bought Huskee, a reusable cup company, to fast-track and strengthen the two companies’ shared vision of a circular economy. Huskee’s existing team will continue under the new ownership, which plans to build upon the brand’s sustainable and ethical practices in new product releases. Established in 2017, Huskee is known for the HuskeeCup, a modular, reusable cup made from recycled coffee husks.

Consumer 130

Consumer Planning Marketing ATS 130

Retail Dive

APRIL 9, 2024

The footwear brand’s stock traded at less than $1 for 30 consecutive days and the company has until Sept. 30 to regain compliance.

ATS 119

ATS 119

Retail Gazette

APRIL 9, 2024

Home Bargains owner TJ Morris has posted a rise in sales and profit as it pushes ahead with its expansion plan. The Liverpool-based discounter saw its turnover jump 10.2% from £3.4bn to £3.7bn in the year to 30 June 30, according to accounts filed with Companies House. Pre-tax profits rose 12.4% during the period, up from £293m in 2022 to £332m. TJ Morris said the was positive results were driven by “opening of additional retail outlets during the year, shop re-sites and an increased contributio

Planning 116

Planning Accounting Shopping ATS 116

Retail Dive

APRIL 9, 2024

The complaint takes issue with some Old Navy-branded T-shirts, which attorneys for the Tapestry-owned brand say are meant to make consumers think “there is a connection or association between” the brands.

Consumer 116

Consumer 116

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