Mon.May 13, 2024

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How UrbanStems Leverages AI to Manage Peak-Season Customer Service

Retail TouchPoints

What would happen if you smushed an entire holiday season, with all its intensity and high stakes, into a period lasting less than two weeks? And just to make things even more complicated, what if your (perishable) product was a gift laden with significance because of the emotional ties between the giver and the recipient? Laura McDonald, UrbanStems Those questions aren’t theoretical for UrbanStems , a DTC florist that must deal with two of these ultra-compressed holiday seasons — Valentine’s Da

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How fierce competition in digital channels is reshaping marketing budgets

Inside Retail

Competition in digital marketing is fierce: 81 per cent of retail marketing executives expect it to increase even further this year, and 69 per cent plan to raise their spending accordingly. That is but one of the key conclusions in a new research publication – the 2024 Marketing Spend Report – that provides a timely overview of where companies see their marketing priorities during the first half of this year and entering the next – and which underlines the importance of digital marketing channe

Marketing 287
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Amazon Beauty’s Summer Beauty Haul Returns

Retail Wire

As the summer approaches, Amazon Beauty is rolling out its much-anticipated Summer Beauty Haul.

Returns 278
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What history can teach us about retailing in a downturn

Inside Retail

It’s tough out there for many retailers – you don’t need me to tell you that. There’s enough written about inflationary pressures, consumer uncertainty, and increasing competition that if you’re not feeling the pinch, you should feel privileged. Retail trade figures are still steady if not slightly growing at the overall level. Yet it’s hard to separate these figures from inflation, the growth of ultra discounters like Temu and Shein, and the fact that a lot of sales now are coming at heavy disc

Consumer 277
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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T-Mobile, AT&T, & Verizon Fined $10.2M for ‘Unlimited’ Claims

Retail Wire

T-Mobile, AT&T, and Verizon have all been slapped with a fine.

ATS 278
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Slam Dunk? Dick’s Taps into WNBA’s Hot Streak with Line of Co-Branded Girls’ Apparel

Retail TouchPoints

DSG , Dick’s Sporting Goods’ exclusive performance apparel and gear brand, has teamed up with the Women’s National Basketball Association (WNBA) to launch a co-branded girls’ apparel collection. As the official sporting goods retail partner of the WNBA, Dick’s already carries an assortment of WNBA apparel and equipment, but this new collection is the first collaboration creating products specifically designed for young girls.

Apparel 264

More Trending

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Reebok Debuts AI-Powered Custom Sneaker Design Tool on Instagram

Retail TouchPoints

Reebok has launched an AI-driven fashion experience on Instagram that allows customers to create their own digital sneakers from photo memories. The tool is the first launch from Reebok’s partnership with Futureverse , announced late last year , to develop a series of AI, web3 and blockchain-based gaming and metaverse activations. Image courtesy Reebok Called Reebok Impact, the experience allows Instagram users to immortalize their memories in the form of a Reebok digital sneaker by sending phot

Fashion 263
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Cyberattack Disrupts Ascension Healthcare, Ambulances Diverted

Retail Wire

A significant cyberattack has struck the core of the U.S. healthcare system, sending shockwaves through Ascension, a nonprofit network encompassing 140 hospitals across 19 states.

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Target to Carry Pride-Themed Merchandise, but Only in ‘Select’ Stores

Retail TouchPoints

Seeking a middle ground on support for LGBTQ+ causes as Pride Month approaches, Target will offer Pride-themed adult apparel and home goods in “select stores, based on historical performance,” with the full collection available online. The retailer was embroiled in controversy last year when it pulled Pride-themed products from shelves after threats, protests and vandalism in some stores.

Apparel 263
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Barbeques Galore CEO on how New Zealand is the blueprint for its global growth

Inside Retail

Barbeques Galore has launched a B2B e-commerce site as it looks to grow its wholesale business both in Australia and overseas. It is just the latest retailer looking to tap into the rapidly growing opportunity around B2B e-commerce, with online rug retailer Miss Amara also investing in this space. Miss Amara has grown the number of its B2B customers from 400 to over 4000 in recent years.

Wholesale 246
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Troubled Ted Baker Brand Begins Store Closing Sales in North America

Retail TouchPoints

Ted Baker Canada, which controls business operations for Ted Baker in Canada, Ted Baker Ltd. in the U.S., and Brooks Brothers and Lucky Brands in Canada, has begun store closing sales across select locations. As of May 10, the retailer also ceased ecommerce sales “for the time being,” according to a statement , and noted that all stores sales are final.

Apparel 261
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Costco Emerges as a Hot Spot for Birthday Celebrations

Retail Wire

A TikTok video showcasing a Tennessee woman surprising her husband with a birthday celebration at Costco has gathered more than 11 million views.

ATS 246
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Are Queues Really a Good Thing?

Retail TouchPoints

Few signs of success are as glaringly obvious for retailers as a queue forming outside your door. For many it’s a dream come true. But does a queue always spell success? I’ve spent my entire adult life working in retail and hospitality, from a Wafflemeister in London to hundreds of currency exchange spots worldwide. My recent work writing a book about tourism retail has involved speaking with a huge range of other retailers, from luxury executives to humble small shop owners.

Boutique 258
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AMC Announces First Quarter Earnings

Retail Wire

AMC Entertainment Holdings Inc. recently unveiled its first-quarter report, showcasing positive results. Revenues surpassed analyst expectations by 4%, totaling $951 million.

Marketing 246
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Sneaker Laundry’s Eugene Cheng unpacks the company’s Thai journey

Inside Retail

Sneaker enthusiasts in Thailand have a reason to celebrate as Sneaker Laundry , a leading player in Australia’s sneaker cleaning and restoration market, teams up with the well-established John’s Laundry to expand its services in Southeast Asia. This strategic partnership aims to blend Sneaker Laundry’s innovative techniques with John’s local market expertise, promising a better customer experience for sneaker care in the region.

Marketing 147
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Apple Store Workers in Maryland Vote to Authorize Strike

Retail Wire

In a decisive move reflecting mounting frustrations among workers, members of the International Association of Machinists and Aerospace Workers’ (IAM) Coalition of Organized Retail Employees (IAM CORE) have overwhelmingly approved a strike at the Apple retail store in Towson, Maryland.

ATS 237
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How Retailers Can Leverage Multilingual Content to Expand Globally

Retail Focus

In a world where business can be done in the blink of an eye, we offer our services and products to customers from all parts of the globe. It is for this reason that language diversity is so important when it comes to customer satisfaction and sales. With the world becoming more globalised by the day, retailers need to prioritise multilingual content strategies.

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Study Finds That Chemicals Inside Cars Can Cause Cancer

Retail Wire

Flame retardants are added to vehicle interiors, but contain disease-causing agents.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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KidKraft files for Chapter 11 bankruptcy

Retail Dive

The toy company plans to sell all of its U.S. and Canadian assets to Backyard Products.

Planning 128
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FDA Issues Insulin Pump App Recall After More Than 200 Injured

Retail Wire

The FDA has issued a Class 1 recall of a popular insulin pump app after it was discovered that there was a software issue that caused the app to crash.

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Boots owner reignites £7bn sale plan

Retail Gazette

Boots’ owner is ramping up its efforts to find a buyer for the British health and beauty retailer. According to Bloomberg , Walgreens Boots Alliance is working with consultants to begin talks with interested parties. The US giant is believed to be seeking £7bn for the high street retailer, which has 2,200 stores in Britain and employs around 55,000 people.

Planning 119
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The Signature Porsche 911 Is Transitioning to Hybrid

Retail Wire

Porsche is ramping up to introduce a major update to its flagship model. The hybrid Porsche 911, featuring a combination of a gas engine and one or more battery-powered electric motors, is set to be revealed in an online event on May 28.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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How Target will celebrate Pride this year

Retail Dive

After last year’s massive backlash, the retailer’s collection won’t include items for children and will be sold only in some stores and online.

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Waitrose, Fortnum & Mason and Barbour receive Royal Warrants from His Majesty The King

Retail Gazette

Waitrose, Fortnum & Mason and Barbour are among several retailers that have recieved Royal Warrants from His Majesty King Charles III. The upmarket supermarket has been awarded with the Royal Warrant of Appointment to be Grocers and Wine and Spirit Merchants, an honour it first recieved in 1928 to supply King George V. Fortnums has been granted two Warrants , Grocers and Tea Merchants to His Majesty and Grocers and Provision Merchants to Her Majesty the Queen.

Grocer 116
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IKEA Oxford Street Delays Store Opening to Spring 2025 Amid Extensive Renovations

365 Retail

IKEA UK has announced a revised opening date for its new Oxford Street store, now set for spring 2025. The delay comes as renovations intensify on the historic Grade II listed building spanning seven floors, which will house the new city store. The project is led by Ingka Investments, the investment arm of Ingka Group , the principal retailer of IKEA.

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John Lewis hires former Asos exec as fashion director

Retail Gazette

John Lewis has appointed former Asos head of buying Rachel Morgans to the role of fashion director. Morgans, who served as the buying director for Topshop at Asos, will assume the role in June, reporting to commercial director Kathleen Mitchell, Drapers reports. As part of her role, she will oversee the retailer’s curation of in-house and third-party brands.

Fashion 116
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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Lilly Pulitzer unveils new logo for the first time in over 15 years

Retail Dive

The move is part of a broader brand refresh that is intended to modernize the 65-year-old resort apparel company.

Apparel 114
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Currys selects Accenture and Microsoft to accelerate adoption of generative AI

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Currys plc (LSE: CURY), a leading international omnichannel retailer of technology products and services, has selected Accenture (NYSE: ACN) and Microsoft (Nasdaq: MSFT) to deliver its core cloud technology infrastructure that will enable the retailer to leverage the latest AI technologies to enhance operations, elevate the shopping experience, and impro

Shopping 111
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Instacart sees smart carts as key growth driver

Retail Dive

The company expects to deploy thousands of its screen-equipped carts in grocery stores by the end of 2024, CEO Fidji Simo said.

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WHSmith launches own-brand food-to-go range in travel stores nationwide

Retail Gazette

WHSmith has launched its first own-brand food-to-go range as part of its strategy to become a one-stop-shop for consumers on the move. Smith’s Family Kitchen is now available in all 300 of the retailer’s travel stores around the UK, including at airports and rail stations. WHSmith said each product under the new range is made with “high quality ingredients and offers an extensive choice from family favourites and punchy flavours alongside other delicious and healthy choices” It

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.