Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services. They’re Gen Z, born between 1997 and 2012 and comprising 20.69% of the U.S. population — just a bit fewer than Baby Boomers ( 20.93% ) and the largest current group, millennials ( 21.

Payment Services 287

Payment Services Consumer Jewelry Marketing 287

Inside Retail

OCTOBER 27, 2024

Mosaic Brands is expected to enter administration as early as todday, the Australian Financial Review has reported. FTI Consulting will facilitate the administration, according to the publication’s sources. Last month, the fashion retailer said it would wind down five of its brands to focus on its other five businesses as it struggles to remain afloat due to operational issues.

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Fashion Planning Accessories 290

Retail Wire

OCTOBER 27, 2024

Burger King has taken fresh onions off of its menu.

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Inside Retail

OCTOBER 27, 2024

While the industry awaits the outcome of Chemist Warehouse’s proposed merger with Sigma Healthcare, the pharmacy giant has been busy executing several critical initiatives across its business. The ACCC is set to rule on the $8.8 billion merger in early November, but in the meantime, Chemist Warehouse is rolling out a new payment system, expanding internationally and creating new marketing partnerships.

Merchant Services 243

Merchant Services Payment Services Marketing Shopping 243

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Wire

OCTOBER 27, 2024

Disney Cruise Line reportedly doesn't maintain good environmental standards.

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Inside Retail

OCTOBER 27, 2024

Temple & Webster saw revenue rise 21 per cent year over year from July 1 to October 24, and has affirmed it is on track to achieving its medium-term target of $1 billion in annual revenue within three to five years. During the period, the online homewares and fashion retailer noted its average order values is back to growth with about 60 per cent of orders now from repeat customers. “The media mix modelling analysis provided promising results, giving us confidence to continue our brand

Fashion 260

Fashion Shopping 260

Inside Retail

OCTOBER 27, 2024

“Grand sale! Grand sale! Grand sale! Megalo, Megalo, Megalo!” Anyone who visited Victoria from the 1970s to the 1990s will remember the call of Franco Cozzo’s famous TV ads. It’s the same thrill that retailers across Australia feel as retail sale season kicks off. Lasting from November through January, sale season captures the excitement and hustle as retailers gear up for Click Frenzy, Black Friday , Boxing Day, and beyond.

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Returns Promotions Management Customer Experience 130

Retail Wire

OCTOBER 27, 2024

Is KFC applying shrinkflation to their chicken and other menu items?

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Inside Retail

OCTOBER 27, 2024

After making its Southeast Asia debut in Malaysia earlier this year, Descente is now rapidly expanding in the region with its first three stores in Singapore at Jewel Changi Airport, Raffles City and Laguna National Golf Resort Club. The company also plans to increase its presence across the island and beyond. “As Singapore is a strategic gateway to the Southeast Asian market, it was imperative that we launched stores here,” Washing Zhong, country manager at Descente Singapore, told Inside Retai

Apparel 130

Apparel Consumer Marketing Fashion 130

Retail Wire

OCTOBER 27, 2024

Taco Bell is no longer tossing it up with the Major League Baseball Association.

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Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Gazette

OCTOBER 27, 2024

M&S is set to add self checkouts to changing rooms across its 180 clothing stores to stop customers from having to queue twice. The food and fashion giant said it aimed to have the new technology implemented across more than 100 shops by early 2028, The Telegraph reported. The technology will be installed across its whole clothing estate once it has completed a wider store revamp.

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Checkout Fashion Shopping 119

Hyken

OCTOBER 27, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Forrester: Customer obsession is key to B2B revenue and profits by Paul Demery (Digital Commerce 360) “Customer-obsessed” B2B companies build better relationships with employees and customers than peer companies without a strong customer focus, Forrester Research says.

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Customer Experience Returns Consumer ATS 69

Retail Gazette

OCTOBER 27, 2024

Shein and Temu’s growth rates are forecast to drop next year, new data has found. A report by research and advisory firm Forrester, which examined retail predictions for 2025, said the ecommerce giants would both witness a “plummet” in growth rates, despite “relentless” digital advertising and high-profile adverts, Retail Week reported.

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Drop-Shipping Fast Fashion Fashion Advertising 64

Cross Cap

OCTOBER 27, 2024

Your article helped me a lot, is there any more related content? Thanks!

Marketing 40

Marketing 40

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Gazette

OCTOBER 27, 2024

Amazon grocery boss Tony Hoggett is stepping down from the etailer to pursue the “next step” of his career. Hoggett, who joined the ecommerce giant in 2022 as senior vice president of worldwide grocery stores, was previously Tesco group chief strategy and innovation officer and group chief operating officer. During his time at the online behemoth, he sought to revamp the company’s grocery arm and its approach to physical retail.

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Shopping ATS 64

Retail Times

OCTOBER 27, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Over the years, automotive manufacturers have integrated advanced safety technologies to protect drivers, passengers, and pedestrians alike. Using the Audi A3 as an example, let’s dive into some key safety systems that are essential for modern cars and explore how these features enhance your driving protection. 1.

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