Wed.May 29, 2024

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Retail Reimagined: The Rise of Experiential Shopping

Retail Focus

Retail is changing, and experiential shopping is at the heart of this transformation. Unlike traditional shopping, which focuses on buying products, experiential shopping is all about creating memorable, engaging experiences for customers. It uses the latest technologies, interactive settings, and personalised services to make shopping more exciting and enjoyable.

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Move Past Hype to Focus on Value with AI Implementations in the POS Space

Retail TouchPoints

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away.

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Miniso Australia business collapses – again

Inside Retail

Miniso ‘s business in Australia collapsed into administration for the second time, with the Chinese variety retailer appointing Melissa Lau, Andrew Spring and Peter Moore from insolvency firm Jirsch Sutherland as administrators earlier this month. This is the second time the local master franchisee of the Chinese discount variety products retailer has entered administration, having previously undergone a restructuring in 2020.

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New Eddie Bauer Smart Glasses Integrate ChatGPT

Retail TouchPoints

Innovative Eyewear , which develops smart eyewear under the Lucyd , Nautica , Eddie Bauer and Reebok brands, has launched a new Eddie Bauer smart eyewear collection that includes voice access to ChatGPT. “We are pleased to introduce Eddie Bauer’s next adventure in innovation to its audience of brand fans,” said Sierra McPhillips, VP of Brand at Authentic Brands Group , which acquired the Eddie Bauer brand in 2021.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Why faux websites are costing Aussie e-commerce businesses more than money

Inside Retail

The rise of online shopping scams presents significant reputational risks for e-commerce businesses of all sizes if they don’t take proactive measures to help protect consumers. Last year, Aussie online shoppers lost more money than ever to scams, including various ‘trojan horse’ methods that imitate e-commerce retailers. The most lucrative months for scammers last year were May and June, although the number of reports to Scamnwatch wasn’t significantly higher than the rest of the year.

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The Great Small-Format Store Experiment – Brand Boon or Bust for Retailers?

Retail TouchPoints

In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. As foot traffic declines, exacerbated by the pandemic and the proliferation of delivery options, retailers are compelled to reassess their strategies.

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Petco Charity to Host NYC Block Party; Leadership Shakeups Continue in Retail Division

Retail TouchPoints

Petco Love , the nonprofit arm of pet care retailer Petco , will celebrate its 25th anniversary this weekend with a block party and adoption event at NYC’s Union Square Park. The event is taking place as the retail arm of the company is undergoing a leadership transition, with a new executive structure and two C-suite appointments following the departure of CEO Ron Coughlin in March.

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How Mastani’s creative director Kudrat Makkar advocated for inclusivity at AFW

Inside Retail

Mastani has been part of the Australian fashion landscape for six years but its Australian Fashion Week (AFW) runway debut cemented the brand as a force for change. The Mastani runway was a celebration of craftsmanship and inclusivity, with hand-loomed, silk and hand-marble-printed looks and models of diverse ages, sizes and ethnicities. The founder and creative director of Mastani, Kudrat Makkar, centres her designs around her Indian heritage and hopes to bring her customers into the world of

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How Yuppy Puppy is Creating a Luxe Space Pet Parents Love

Retail TouchPoints

For today’s pet owners, their dogs, cats and even iguanas aren’t just part of the household — they’re integral to the family. This is especially true among younger consumers, like the 67% of millennials and Gen Zers who plan to have pets instead of kids. While cost was a leading reason for this pivot, consumers still plan to spend big bucks to show love towards their “fur babies.

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Starbucks To Resume Union Negotiations in an Attempt To Confront Store Issues

Retail Wire

Starbucks will resume union negotiations with its baristas this week to work toward better overall working conditions.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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#RICE24 Solution Spotlight: Retasmart Makes Omnichannel a Reality

Retail TouchPoints

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform. With Retasmart’s all-in-one commerce platform, businesses can effectively sync their online and in-person sales.

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ConocoPhillips Agrees To Acquire Marathon Oil in $22.5 Billion Deal

Retail Wire

In a significant move in the energy sector, ConocoPhillips has announced its acquisition of Marathon Oil in an all-stock transaction valued at $22.5 billion, inclusive of approximately $5.4 billion in debt.

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Walmart Debuts Larger-Format Neighborhood Market Stores in Florida and Georgia

Retail TouchPoints

Walmart has opened two new Neighborhood Market stores that are over 40% larger than the average-sized location in this format, boasting 57,000 square feet of selling, pickup and delivery space. Located in the Dune Lakes area of Santa Rosa Beach, Fla. and the Vine City neighborhood of Atlanta, the stores feature wider aisles, a health services room in pharmacies for privacy during vaccinations and consultations, and a Mother’s Room for nursing moms.

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Giant Food Stores in D.C. Ban Big Bags as a Way To Reduce Theft in Stores

Retail Wire

The rollout is an attempt to reduce a theft problems in D.C.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Dollar Tree Buys 170 Stores and IP of Bankrupt 99 Cents Only

Retail TouchPoints

Dollar Tree, Inc. has acquired designation rights for the leases at 170 of the stores that had been operated by 99 Cents Only. The retailer announced last month that it would wind down operations and sell all 371 stores following its bankruptcy filing after 40 years in operation. Additionally, Ollie’s Bargain Outlet Holdings will purchase 11 of 99 Cents Only’s stores.

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Why it’s good to be a mall operator in the Philippines right now

Inside Retail

There’s a rocket under mall rents in the Philippines. SM Investments, the holding company for separate business units involved in retail, property and banking, has given investors an encouraging update on its business performance and strategy, along with its annual report released on April 8. One of the company’s components, SM Prime, is the largest mall operator in the Philippines with more than 20,000 tenants.

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Schnucks Joins Digital Network for Delivering Personalized Promotions

Retail TouchPoints

Schnuck Markets has joined the Ibotta Performance Network (IPN), a digital network that delivers coordinated promotions across retailer platforms, third-party publisher sites and Ibotta’s DTC properties. Digital offers from the IPN, including personalized offers and rewards, will become available to Schnucks customers later this year. In addition to offering Schnucks shoppers exclusive product offers, the companies’ partnership also encompasses R&D for co-developing new customer experiences

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American Airlines Ditches CCO Amid Dismal Q2 2024 Profit Forecast

Retail Wire

American Airlines has announced that its chief commercial officer (CCO) will be leaving the company amid a dismal Q2 2024 profit forecast.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Foodifox finds high demand for thermal lockers in high-rise apartments

Inside Retail

Australian startup Foodifox has launched its thermal food lockers initiative at Victoria’s Swanston Central in response to growing demand for meal delivery to residents of high-rise apartments. The collaboration allows delivery companies and Foodifox to serve the occupants of more than 1000 apartments in the building. “The Foodifox service team ensured there was a representative onsite (during peak lunchtime and dinner periods) to teach both delivery drivers and residents how easy the lo

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WeWork Co-Founder Drops Efforts To Reacquire the Company

Retail Wire

Adam Neumann, co-founder of WeWork, has dropped his effort to buy out the bankrupt co-workspace he resigned from as chief executive five years ago.

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How to transform returns from a costly headache into a profit centre

Inside Retail

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns.

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Walmart launches immersive digital shopping experience

Retail Dive

Walmart Realm is composed of influencer-led virtual shops that are meant to shorten the distance between inspiration and commerce.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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How to transform returns from a costly headache into a profit centre

Inside Retail

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns.

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Clean Energy Ventures Raises $305 Million

Retail Wire

Climate-focused venture capital firm Clean Energy Ventures has successfully raised $305 million for its second fund, significantly exceeding its initial target of $200 million.

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Behind Abercrombie & Fitch Co’s record results lies a decade-long reinvention

Inside Retail

Last week, Abercrombie & Fitch Co reported a 22.1 per cent year-over-year increase in net sales in Q1, to just over US$1 billion, marking the best first quarter in the company’s history. Net income rose six times over to hit US$115.1 million, with gross margin expanding by 540 basis points to hit 66.4 per cent. The results are impressive considering less than 10 years ago, in 2016, the company’s namesake brand, Abercrombie & Fitch, was ranked as one of the most hated retaile

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Golden Goose Prepares for Milan IPO Amid European Market Surge

Retail Wire

Luxury sneaker brand Golden Goose is gearing up for an initial public offering in Milan, potentially as soon as this week, according to insider sources.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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The Psychology of Spending: How Neteller Impacts Consumer Behaviour in Retail and Gambling

Retail Focus

In the modern era of digital transactions, payment methods significantly influence consumer behaviour, especially in the realms of retail and gambling. Neteller, a popular e-wallet service, has become a prominent player in this landscape. This article delves into the psychology of spending, examining how Neteller impacts consumer behaviour, particularly focusing on Neteller casinos in the UK.

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Samsung Electronics Union Threatens Walkout Next Week

Retail Wire

The Samsung Electronics union walkout would be the first in history.

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Dick’s Sporting Goods is taking share ‘across the board’ as sales stay strong

Retail Dive

As it expands House of Sport, openings of the experiential format at local malls are driving meaningful traffic growth to those shopping centers.

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Co-op slashes prices across 54 fruit and veg lines

Retail Gazette

The Co-op is cutting prices for its members across up to 54 fruit and vegetable lines as it continues its investment in price reductions. The convenience retailer is investing £6.4m to reduce fresh produce prices by up to 44% compared to former standard retail prices, and provide savings on average of nearly 20%. Fresh produce featured in the member price savings which launch this week include baby potatoes with seasoned butter, little gem lettuce, cherry tomatoes, a plums punnet, Jersey Royal

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.