Tue.Mar 25, 2025

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From Browsing to Buying: Influencing the Omnichannel Shopper’s Decision Point

Wiser

Omnichannel Consumer Behavior: The evolution of the retail landscape has been markedly influenced by the emergence of the “new” type of shopper, the omnichannel shopper. In fact, over 73% of shoppers acknowledge using multiple channels during their shopping journey. This development has been propelled by technological advancements and significant shifts in consumer behavior.

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Jeanswest collapses – all stores to be closed

Inside Retail

Casual fashion chain Jeanswest has been placed in voluntary liquidation with all 90 stores across Australia to be shuttered. The business’s owner, Harbour Guidance, which bought the brand out of administration in 2020, has appointed Lindsay Bainbridge, Andrew Yeo and David Vasudevan of Pitcher Partners Melbourne as administrators. However, in a statement issued Wednesday, Bainbridge said the brand and online store may continue to trade and “all restructuring options remain open”

Fashion 292
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Tariffs, Trade and Turmoil: Strategies for a Resilient Supply Chain

Retail TouchPoints

The return of sweeping tariffs under the new administration has sent ripples through global supply chains, creating a landscape of uncertainty that businesses need to navigate carefully. While tariffs are not new, their unpredictability and impact have left businesses struggling to plan effectively. With the lack of clarity on how long tariffs or potential trade policies will remain in place, what categories may be impacted next or how tensions over trade will evolve, retail supply chain profess

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‘Aboriginal fashion milestone’: Clothing the Gaps launches at Universal Store

Inside Retail

Aboriginal clothing brand and social enterprise Clothing the Gaps will launch at Universal Store later this week. Starting March 26, the brand will occupy primary retail space in 14 Universal Store locations, including flagship sites in Melbourne, Adelaide, Brisbane, and Darwin. An ally-friendly collection of seven pieces will be available at these sites, featuring bold messages celebrating Aboriginal culture and resistance and encouraging deeper cultural awareness.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Hy-Vee RMN Deploys Carrot Ads Solution; Instacart Extends Ad Placements to Smart Carts

Retail TouchPoints

The 570 -store Midwestern supermarket retailer Hy-Vee will expand its partnership with Instacart by adopting the platforms Carrot Ads solution. This new integration will give Hy-Vee RedMedia access both to Instacarts ad technology and its CPG advertising ecosystem, which delivers advertiser demand from more than 7,000 brands. All those brands will also now have access to in-store advertising on Instacarts AI-powered Caper Carts smart carts, which are currently deployed at retailers including Ald

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Why Website Speed and Security Should Be Your Top Priorities

Retail Focus

As the digital landscape continues to evolve, the importance of a fast and secure website cannot be overstated. Both website speed and security are integral to building a trusted and successful online presence. Heres why you should consider these aspects as your top priorities and how they directly influence user engagement, brand perception and business outcomes.

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Gap, Reformation and Sweetgreen execs talk customer experience at Shoptalk 2025

Inside Retail

Strategies for centering the customer was the key theme of day one of the Shoptalk Spring event in Las Vegas, Nevada. Running from March 25-27, the conference has drawn in big players in the retail industry, including Foot Lockers executive vice president and chief commercial officer Frank Bracken, Gap Incs CEO Richard Dickson , Coachs senior vice president of global visual experience Giovanni Zaccarello, Sweetgreen;s co-founder and CEO Jonathan Neman and Reformations CEO Hali Borenstein.

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BuyBuy Baby Sets Due Date for Online (Re)Birth

Retail TouchPoints

BuyBuy Baby will officially re-enter the world of online retail on May 8, 2025, just days before Mothers Day. This rebirth of sorts will kick off with a Baby Days event featuring daily giveaways and top-rated baby essentials. Beyond Inc. acquired BuyBuy Baby in February 2025 for $5 million , reuniting the brand with its former sister retailer Bed Bath & Beyond.

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Steps for Choosing and Implementing Retail Store Planning Software

Retail Focus

Without structured planning, retailers risk stockouts, overstocking, and suboptimal product placement, leading to lost sales. Retail store planning software addresses key challenges such as inefficient space utilization, inconsistent merchandising execution, and poor inventory visibility. Manual processes hinder planogram adjustments, while the absence of real-time data obstructs stores from adapting to demand shifts.

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As POS Disperses Around the Store, Cloud and Edge Computing Gain Prominence

Retail TouchPoints

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. However, the POS itself the software, connections to other retail systems and the increasingly varied hardware has become a less prominent part of the merchants tech stack. Thats partly due to the move toward cloud-based solutions, which enable a consistency and scalability, and more cost-effective use of resources to make things happen in the store, said Lee Holman,

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Retail groups say Federal Budget falls short on business support

Inside Retail

Australian retailers remain vulnerable to the slowdown in consumer spending and rising living costs, say retail lobby groups, in a subdued response to the Federal Budget. Spokespeople from the soon-to-be-merged Australian Retailers Association (ARA) and National Retail Association (NRA) said that while the Budgets modest cost-of-living measures were welcome, the Labor government missed an opportunity to support businesses.

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How Rising Prices Shape Consumer Behavior

Retail Focus

Inflation has an impact on nearly every aspect of the economy, including raw material costs, wages, transportation, and, ultimately, the prices consumers pay for goods and services. As inflation rises, businesses must adjust their pricing strategies to remain profitable, while consumers change their spending habits in order to meet the higher cost of living.

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Ramadan shopping trends unpacked: What retailers need to know

Inside Retail

Ramadan continues to be a crucial shopping period across Southeast Asia, with evolving consumer behaviours and market dynamics shaping the retail landscape. Growing demand has led some retailers to operate 24 hours a day to accommodate changing consumption patterns. Understanding these changing patterns has become crucial for businesses looking to capitalise on this significant retail opportunity.

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Mango Ramps Up Data-Driven Planning for Global Operations

Retail TouchPoints

International fashion brand Mango is implementing a new AI software platform to transform its planning and decision-making. Operating nearly 2,850 stores in 120 markets, Mango must dynamically navigate demand fluctuations, evolving consumer preferences and supply chain complexities. Using o9s Merchandise Financial Planning (MFP), Assortment Planning and Demand Planning capabilities, the brand will replace fragmented, outdated systems with an integrated, AI-powered and data-driven framework.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Gap Inc CEO Richard Dickson on reviving the retail giant with ‘fashiontainment’

Inside Retail

When Richard Dickson was appointed CEO of Gap Inc in August 2023, the first question on everyones mind was, Can he do for Gap what he did for Barbie? Prior to joining the apparel company, Dickson was president and COO of Mattel for nearly 10 years and played a key role in the successful revival of the Barbie franchise. His focus on product innovation, unique licensing deals with brands like Forever 21, Bis, Olipop and, of course, Greta Gerwigs Barbie movie, which grossed $1.4 billion and painted

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Red Lobster Is Looking To Adapt to a Changing Economy. Here’s How It Plans To Do It

Retail Wire

The new Red Lobster CEO spoke about how he's leading the company into a new era.

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How Loyalty Programmes Drive Increased Engagement with Brands

Retail Focus

In todays competitive market, businesses seek ways to connect with customers, build loyalty, and encourage repeat purchases. A well-designed loyalty program effectively rewards customers, offering incentives for repeat business, referrals, and brand engagement. By creating positive experiences and a sense of value, loyalty programs can boost engagement, improve loyalty, and increase revenue.

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Walmart and Minecraft Partner on New ‘Golden Child’ Storytelling Adventure

Retail TouchPoints

Walmart s newest partnership with Minecraft marks a new stage in its evolving Adaptive Retail strategy. The epicenter of the collaboration is Skyward , a story-driven gaming experience that starts on Earth and allows players to embark on missions across different planes to find the “Golden Child,” who has left the planet to fulfill a dream.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Vinted launches luxury fashion wardrobe online

Retail Gazette

Vinted is launching a luxury fashion wardrobe online, featuring curated designer pieces from fashion creators including Susie Lau, Victoria Magrath, Simran Randhawa, Giulia Valentina and Keiona Revlon. The wardrobe, dubbed House of Vinted, goes live from 6pm today (25 March), with the online marketplace’s members able to buy designer items from brands such as The Row, Prada, Gucci, Maison Margiela, and Jacquemus.

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Albertsons Is Now Offering $15 Meal Deal for Inflation-Weary Customers

Retail Wire

Albertsons is also responding to its customers concerns.

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AO raises full-year profit forecast on ‘strong’ sales performance

Retail Gazette

AO World has once again raised its full-year profit forecast, with the electricals retailer predicting its adjusted profit before tax will come in at the top end of its previously upgraded guidance. The electricals retailer, which has enjoyed a 30% rise in profits, now expects adjusted PBT to be between 39m and 44m for the year ending 31 March 2025.

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Fresh Flavors Bloom at Tim Hortons This Spring

Retail Wire

Tim Hortons promises a plethora of spring flavors as part of its updated menu.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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A Question of Trust: 77% of Shoppers Want Retailers to Spell Out Governance Procedures for AI Use – RTS Research

365 Retail

Greater consumer awareness of AI within retail isnt translating into increased trust around the use of the technology, prompting shoppers to call for greater transparency and AI governance from retail businesses, the latest research by the Retail Technology Show (RTS) reveals. As consumers become increasingly well versed at interacting with AI in their personal lives, with Deloitte estimating that over 18million people in the UK have now used GenAI technology, customers are becoming more cognisa

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THG raises £90m in major fundraising push with £60m from founder

Retail Gazette

THG has raised 90m through a combination of a share placing and refinancing measures, marking another step in simplifying its debt structure and positioning the company for future growth. The fundraise included a 60m contribution from THG founder and CEO Matthew Moulding , who subscribed to 31.2m worth of shares at a price of 32.3prepresenting a 5% discount on the previous days closing price.

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Shaping the Future of Price Monitoring with Big Data: A Conversation with Industry Experts

Wiser

Why Pricing Strategies Are Evolving Pricing isnt just about setting numbersits about understanding consumer behavior, staying ahead of competitors, and responding to market changes in real time. But with thousands of products, shifting demand, and endless price fluctuations, how can businesses possibly keep up? The answer lies in big data and AI-driven automation.

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Whole Foods Market opens first UK store in 10 years

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Whole Foods Market is expanding internationally, announcing today that a new store located at 120 Kings Road, SW3, will open on March 25, 2025. The store is the first new U.K. location for Whole Foods Market since 2014 and will serve as a premium retailer for the historic and celebrated destination of Londons Kings Road […] If you want more informa

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Why Kingfisher’s CEO is ‘bullish’ about 2025, despite cost headwinds

Retail Gazette

Kingfisher boss Thierry Garnier is feeling relatively optimistic about the year ahead, despite the DIY giant posting a 35% drop in pre-tax profits. The retail group, which owns B&Q and Screwfix, saw its profits plunge to 307m in the year to 31 January as like-for-like sales slipped 1.7% to 12.8bn. However, in the UK and Ireland, retail profits edged up 0.6% to 558m as sales across the two retail chains cumulatively rose 1.2% to 6.5bn on a constant currency basis.

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One third of vapers in the UK willing to buy illegal vapes

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Illegal vapes are on the rise in the UK, with Trading Standards announcing a 59% increase in seizures between 2023 and 2024. This resulted in 1.2 million unregulated vapes being taken off the streets, but this figure could be just the tip of the iceberg.

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In pictures: Whole Foods opens first store in a decade

Retail Gazette

Whole Foods has opened the doors its first new UK store in a decade along London’s Kings Road. The 21,800sq ft supermarket in Chelsea stocks a wide range of fresh produce and healthy food lines that the brand is synonmous with. The store, which has 111 retail employees, also includes full-service meat, cheese and seafood counters, a selection of more than 400 wines and a range of local beers.

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ReBound partners with ESO RECYCLING for circular footwear returns

A1 Retail

ReBound Returns has announced a new partnership with ESO RECYCLING that will expand its suite of circularity solutions for retailers and support Extended Producer Responsibility (EPR) compliance. Through the new partnership, retailers using ReBounds omnichannel returns management solutions will be able to utilise ESO RECYCLING’s services to produce new materials from footwear items which cant be resold.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.