Mon.Nov 11, 2024

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CEOs say personalization is the key to success in music retail

Retail Dive

The leaders of two of America’s top musical instrument retailers, Guitar Center and Sweetwater, say they’re trying to engage customers both online and in stores.

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Big Lots Enhances App with In-Store Rewards Access, Personalized Dashboards

Retail TouchPoints

Big Lots has upgraded its mobile app, available to current and new members of its Big Reward loyalty program and offering features including in-store rewards access, a personalized dashboard for tracking earnings and exclusive notifications for special offers. Additionally, the app now provides “Rewards Ready” notifications about new rewards, maximizing members’ savings and engagement with Big Lots.

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How Is the Restaurant Industry Changing as Red Lobster, Denny’s, and TGI Fridays Close Locations?

Retail Wire

How is the restaurant business changing as chains such as Red Lobster, TGI Fridays, and Denny's close?

Location 232
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Instacart Smart Carts to Roll into 5 Independent Grocery Chains’ Aisles

Retail TouchPoints

A number of local and independent grocers — including Bowman’s Market , Maurer’s Market IGA , Neiman’s Family Market , Queen’s Price Chopper and Soelbergs Market — are adopting Instacart ‘s AI-powered smart Caper Carts. Together the stores serve customers across eight states, including Idaho, Kansas, Michigan, Missouri, Montana, Oregon, Utah and Washington.

Grocer 263
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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OZ Hair & Beauty, H&M, Lululemon top Online CX Index’s dispatch and delivery experience

Inside Retail

Oz Hair & Beauty, H&M, and Lululemon stood out in October for dispatch and delivery experience in the Online CX Index , Australia’s first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points.

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StockX Co-founder Promoted to CEO Job

Retail TouchPoints

Sneaker marketplace StockX has named Greg Schwartz, the company’s Co-founder, President and COO, as its next CEO, effective Jan. 1, 2025. Current CEO Scott Cutler, who was one of the company’s earliest investors and advisors, will step down but will remain through 2024 to help ensure a smooth transition. Schwartz co-founded StockX, a platform for buyers and sellers of sneakers, apparel, electronics and collectibles, in 2016 with Dan Gilbert, Josh Luber and Chris Kaufman.

More Trending

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The House of Mouse: Inside Primark’s Mecca for All Things Disney and Marvel

Retail TouchPoints

Thematic retail stores and exclusive IP-focused product collections are hot in retail right now: Chinese lifestyle retailer Miniso has unveiled a series of themed character flagships around the world, while Camp has been known for its exclusive brand collaborations and entertainment-driven activations for Trolls , Frozen and more. Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire f

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Three malls with great CX: American Dream, Battersea Power Station, Chadstone

Inside Retail

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services.

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Claire’s Teams with Paris Hilton for Sparkly New Collab

Retail TouchPoints

Early 2000s “it girl” Paris Hilton has teamed up with Claire’s to reach the next generation of fashionistas with a new jewelry collab. Image courtesy Claire’s Created in partnership with Hilton’s 11.11 Media , the “Sliving” collection is named after Hilton’s newly coined slang term, meant to describe someone who is self-empowered, fulfilled, glamourous and successful.

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Google AI product overviews launched – here’s how to get featured

Inside Retail

Google has recently begun rolling out its new AI overviews to Australian search customers, including product overviews for Google Shopping. These AI-generated product overviews provide customers with a brief summary of items that are the most relevant to their product-related search. For this reason, they’re a feature to watch for small businesses in the e-commerce space.

Shipping 130
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Build-A-Bear Paints LA ‘Hello Kitty Pink’ with New Collaborative Workshop

Retail TouchPoints

Build-A-Bear Workshop ’s IP partnerships have always been one of its biggest differentiators, but now the retailer is bringing its collaboration with Sanrio to the next level with a new workshop in Los Angeles. The companies will open a new retailtainment destination at Westfield Century City on November 15 to celebrate the 50th anniversary of Hello Kitty that will give consumers the chance to use Build-A-Bear’s renowned experience to customize one of Sanrio’s beloved characters.

Consumer 157
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Yours Only to disrupt sensitive skincare space with nationwide Priceline launch

Inside Retail

Sensitive is often the last word brand founders want to be described as but it’s a label the founder of sensitive skincare brand Yours Only, Ashli Templer, takes in stride. “I have always had allergies and intolerances and skin conditions, and they kind of just got a lot worse,” Templer told Inside Retail when asked what motivated her to start a skincare brand.

Marketing 130
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Rethinking Pricing: How Dynamic Markdowns can Combat Food Insecurity

Retail TouchPoints

Food insecurity in the U.S. is at an all-time high, with one in four Americans struggling to afford basic groceries due to rising food costs – a situation only exacerbated by inflation. Amid this crisis, the growing interest of major retailers in a strategy called dynamic pricing raises concerns that its widespread adoption could further hinder Americans’ ability to put food on the table.

Markdowns 157
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“It is only the beginning of our transformation”: Toys ‘R’ Us Asia’s CEO Leo Tsoi

Inside Retail

Toys ‘R’ Us Asia is shifting away from traditional retail formats, introducing a series of innovative concept stores across Asia, as it seeks to tap into the lucrative ‘kidult’ segment. Kidults are adults who purchase toys and collectibles. “We are transforming our brand experience to deepen our engagement with kids and kidults in Asia,” Leo Tsoi, CEO at Toys ‘R’ Us Asia, told Inside Retail.

Consumer 130
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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Amazon Reportedly Developing Smart Glasses for Faster Deliveries

Retail Wire

Supposedly, the Amazon glasses could improve a delivery driver's efficiency.

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With latest investment, Vuori’s valuation hits $5.5B

Retail Dive

An $825 million infusion led by General Atlantic and Stripes will fortify the athleisure brand’s already formidable challenge to market leader Lululemon.

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Starbucks Is an Undeniable Teen Hot Spot, But Why?

Retail Wire

Starbucks has become a popular hangout spot for American teens and tweens, but why?

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Police called as Le Creuset sale triggers gridlock

Retail Gazette

Police were called to manage traffic chaos at Le Creuset’s warehouse sale in Andover, Hampshire, as hundreds of bargain hunters queued for hours to grab discounted cookware. The two-day event, which offered up to 50% off on the cookware giant’s signature items like casserole pots and saucepans, drew such a large crowd that social media videos showed long lines of cars parked along nearby roads, and shoppers waiting up to four hours to get in, The Guardian reported.

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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Big Lots Rewards App Launches: Promises Enhanced Shopping Experience

Retail Wire

Big Lots continues to deliver on its promise of extreme customer value.

Shopping 147
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Andrew Staniland ditches Asda move for Morrisons

Retail Gazette

Iceland group buying director Andrew Staniland has ditched his impending move to Asda to join Morrisons instead. Originally scheduled to start in a VP role at Asda in March, Staniland will now take on the position of group trading director and executive committee member at Morrisons in February. He spent four years at Iceland as trading director and previously worked at fellow grocers Waitrose and Aldi.

Grocer 96
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Failed Cryptocurrency Exchange FTX Files $1.8B Lawsuit Against Rival Binance

Retail Wire

Cryptocurrency exchange FTX claims a Binance scheme led to its collapse.

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Von Maur opens first store in Pennsylvania

Retail Dive

The family-owned department store chain plans to open its first store in North Dakota next year and is investing $100 million to renovate its existing stores.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Del Taco Franchisee Was in the Running for CFO of the Year. Here’s Why

Retail Wire

A franchisee at Del Taco was in the running for a top honor.

ATS 130
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Beyond Meat posts positive growth for first time in almost 3 years

Retail Dive

Despite quarterly sales volumes taking a hit, CEO Ethan Brown told analysts that the company’s price hikes are helping on its path to profitability.

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Wendy’s Is Using AI To Keep Up With the Frosty Demand

Retail Wire

Wendy's is counting on Palantir AI to handle the rush.

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Achieving Promotional Compliance to Drive In-Store Success

Wiser

Promotional compliance is a critical driver of in-store success, yet many brands struggle to accurately track whether their promotions are executed as planned—or fail to track them at all. Traditional methods often rely on field teams or retailer feedback, which can be slow, incomplete, and biased. Issues like missing promotional signage, misplaced products, or incorrect pricing can severely impact a campaign’s effectiveness.

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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Celebrity Cruises Announces ‘Project Nirvana’ as It Envisions Its Latest Class of Ships

Retail Wire

Celebrity Cruises is upping the ante.

Shipping 130
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‘Contradictions and mixed signals’ in the economy won’t affect holiday sales growth: NRF

Retail Dive

The trade organization is maintaining its holiday forecast for the year, stating that households are in decent financial shape.

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Hackett London & David Gandy Wellwear launch AW24 collaboration collection; sleep and loungewear

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Hackett London and David Gandy Wellwear are delighted to announce the second chapter of their partnership, introducing a new collection that elevates the off-duty moments of daily life with comfort that doesn’t compromise on style.

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Today in Global Small Business: Honoring Our Nation's Veterans

LS Retail

©iStock/Cunaplus_M.Faba What's affecting me, my clients, my colleagues and other global small business owners: In respect and recognition of the contributions our veterans and their families, caregivers, and survivors have made to the cause of peace and freedom around the world, the Congress has provided (5 U.S.C. 6103(a)) that November 11 of each year shall be set aside as a legal public holiday to honor our Nation's veterans.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.