Mon.Nov 11, 2024

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CEOs say personalization is the key to success in music retail

Retail Dive

The leaders of two of America’s top musical instrument retailers, Guitar Center and Sweetwater, say they’re trying to engage customers both online and in stores.

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OZ Hair & Beauty, H&M, Lululemon top Online CX Index’s dispatch and delivery experience

Inside Retail

Oz Hair & Beauty, H&M, and Lululemon stood out in October for dispatch and delivery experience in the Online CX Index , Australia’s first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points.

Checkout 264
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How Is the Restaurant Industry Changing as Red Lobster, Denny’s, and TGI Fridays Close Locations?

Retail Wire

How is the restaurant business changing as chains such as Red Lobster, TGI Fridays, and Denny's close?

Location 279
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The House of Mouse: Inside Primark’s Mecca for All Things Disney and Marvel

Retail TouchPoints

Thematic retail stores and exclusive IP-focused product collections are hot in retail right now: Chinese lifestyle retailer Miniso has unveiled a series of themed character flagships around the world, while Camp has been known for its exclusive brand collaborations and entertainment-driven activations for Trolls , Frozen and more. Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire f

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Amazon Reportedly Developing Smart Glasses for Faster Deliveries

Retail Wire

Supposedly, the Amazon glasses could improve a delivery driver's efficiency.

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Instacart Smart Carts to Roll into 5 Independent Grocery Chains’ Aisles

Retail TouchPoints

A number of local and independent grocers — including Bowman’s Market , Maurer’s Market IGA , Neiman’s Family Market , Queen’s Price Chopper and Soelbergs Market — are adopting Instacart ‘s AI-powered smart Caper Carts. Together the stores serve customers across eight states, including Idaho, Kansas, Michigan, Missouri, Montana, Oregon, Utah and Washington.

Grocer 240

More Trending

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Yours Only to disrupt sensitive skincare space with nationwide Priceline launch

Inside Retail

Sensitive is often the last word brand founders want to be described as but it’s a label the founder of sensitive skincare brand Yours Only, Ashli Templer, takes in stride. “I have always had allergies and intolerances and skin conditions, and they kind of just got a lot worse,” Templer told Inside Retail when asked what motivated her to start a skincare brand.

Marketing 245
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Starbucks Is an Undeniable Teen Hot Spot, But Why?

Retail Wire

Starbucks has become a popular hangout spot for American teens and tweens, but why?

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StockX Co-founder Promoted to CEO Job

Retail TouchPoints

Sneaker marketplace StockX has named Greg Schwartz, the company’s Co-founder, President and COO, as its next CEO, effective Jan. 1, 2025. Current CEO Scott Cutler, who was one of the company’s earliest investors and advisors, will step down but will remain through 2024 to help ensure a smooth transition. Schwartz co-founded StockX, a platform for buyers and sellers of sneakers, apparel, electronics and collectibles, in 2016 with Dan Gilbert, Josh Luber and Chris Kaufman.

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Failed Cryptocurrency Exchange FTX Files $1.8B Lawsuit Against Rival Binance

Retail Wire

Cryptocurrency exchange FTX claims a Binance scheme led to its collapse.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Claire’s Teams with Paris Hilton for Sparkly New Collab

Retail TouchPoints

Early 2000s “it girl” Paris Hilton has teamed up with Claire’s to reach the next generation of fashionistas with a new jewelry collab. Image courtesy Claire’s Created in partnership with Hilton’s 11.11 Media , the “Sliving” collection is named after Hilton’s newly coined slang term, meant to describe someone who is self-empowered, fulfilled, glamourous and successful.

Jewelry 228
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Playa Bowls Expands Growth Potential in Third Quarter

Retail Wire

The New Jersey-based acai and pitaya bowl company is rapidly expanding.

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Build-A-Bear Paints LA ‘Hello Kitty Pink’ with New Collaborative Workshop

Retail TouchPoints

Build-A-Bear Workshop ’s IP partnerships have always been one of its biggest differentiators, but now the retailer is bringing its collaboration with Sanrio to the next level with a new workshop in Los Angeles. The companies will open a new retailtainment destination at Westfield Century City on November 15 to celebrate the 50th anniversary of Hello Kitty that will give consumers the chance to use Build-A-Bear’s renowned experience to customize one of Sanrio’s beloved characters.

Consumer 157
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Google AI product overviews launched – here’s how to get featured

Inside Retail

Google has recently begun rolling out its new AI overviews to Australian search customers, including product overviews for Google Shopping. These AI-generated product overviews provide customers with a brief summary of items that are the most relevant to their product-related search. For this reason, they’re a feature to watch for small businesses in the e-commerce space.

Shipping 130
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Rethinking Pricing: How Dynamic Markdowns can Combat Food Insecurity

Retail TouchPoints

Food insecurity in the U.S. is at an all-time high, with one in four Americans struggling to afford basic groceries due to rising food costs – a situation only exacerbated by inflation. Amid this crisis, the growing interest of major retailers in a strategy called dynamic pricing raises concerns that its widespread adoption could further hinder Americans’ ability to put food on the table.

Markdowns 157
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Three malls with great CX: American Dream, Battersea Power Station, Chadstone

Inside Retail

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services.

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Big Lots Enhances App with In-Store Rewards Access, Personalized Dashboards

Retail TouchPoints

Big Lots has upgraded its mobile app, available to current and new members of its Big Reward loyalty program and offering features including in-store rewards access, a personalized dashboard for tracking earnings and exclusive notifications for special offers. Additionally, the app now provides “Rewards Ready” notifications about new rewards, maximizing members’ savings and engagement with Big Lots.

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“It is only the beginning of our transformation”: Toys ‘R’ Us Asia’s CEO Leo Tsoi

Inside Retail

Toys ‘R’ Us Asia is shifting away from traditional retail formats, introducing a series of innovative concept stores across Asia, as it seeks to tap into the lucrative ‘kidult’ segment. Kidults are adults who purchase toys and collectibles. “We are transforming our brand experience to deepen our engagement with kids and kidults in Asia,” Leo Tsoi, CEO at Toys ‘R’ Us Asia, told Inside Retail.

Consumer 130
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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Wendy’s Is Using AI To Keep Up With the Frosty Demand

Retail Wire

Wendy's is counting on Palantir AI to handle the rush.

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Police called as Le Creuset sale triggers gridlock

Retail Gazette

Police were called to manage traffic chaos at Le Creuset’s warehouse sale in Andover, Hampshire, as hundreds of bargain hunters queued for hours to grab discounted cookware. The two-day event, which offered up to 50% off on the cookware giant’s signature items like casserole pots and saucepans, drew such a large crowd that social media videos showed long lines of cars parked along nearby roads, and shoppers waiting up to four hours to get in, The Guardian reported.

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Del Taco Franchisee Was in the Running for CFO of the Year. Here’s Why

Retail Wire

A franchisee at Del Taco was in the running for a top honor.

ATS 130
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Andrew Staniland ditches Asda move for Morrisons

Retail Gazette

Iceland group buying director Andrew Staniland has ditched his impending move to Asda to join Morrisons instead. Originally scheduled to start in a VP role at Asda in March, Staniland will now take on the position of group trading director and executive committee member at Morrisons in February. He spent four years at Iceland as trading director and previously worked at fellow grocers Waitrose and Aldi.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Celebrity Cruises Announces ‘Project Nirvana’ as It Envisions Its Latest Class of Ships

Retail Wire

Celebrity Cruises is upping the ante.

Shipping 130
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Von Maur opens first store in Pennsylvania

Retail Dive

The family-owned department store chain plans to open its first store in North Dakota next year and is investing $100 million to renovate its existing stores.

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Cadbury core sharing bars to be wrapped in 80% recycled plastic packaging

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Mondelēz International today announces that its Cadbury core sharing bars, manufactured in Bournville and Coolock and sold in the UK&I, will be wrapped in 80% certified recycled plastic packaging, which can be attributed to plastic sourced from advanced recycling technology.

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‘Contradictions and mixed signals’ in the economy won’t affect holiday sales growth: NRF

Retail Dive

The trade organization is maintaining its holiday forecast for the year, stating that households are in decent financial shape.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Research reveals consumers want to shop local this festive season as small business pop-up from Mastercard and Worldpay arrives at Birmingham’s Bullring

A1 Retail

Mastercard research shows 72 percent of Birmingham residents want to shop local this festive season, while 82 percent say small businesses are important to the local economy Thrive Street, a pop-up marketplace, will be at Birmingham’s Bullring from 8 th -10 th November The event – which is open to the public – is hosted by Mastercard and Worldpay as part of Strive UK, Mastercard’s free support programme for entrepreneurs Support for Birmingham’s small businesses is strong ahead of the festive s

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Kidswear brand Hype acquired by Apparel Brands

Retail Gazette

Leicester-based kidswear and streetwear brand Hype has been sold to Apparel Brand for an undisclosed sum. The deal comes 18 months after Hype was rescued out of administration , saving 82 jobs. By leveraging Hype’s popularity with younger audiences, Apparel Brands plans to expand its reach to offer “stylish, functional and affordable” options for children.

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Beyond Meat posts positive growth for first time in almost 3 years

Retail Dive

Despite quarterly sales volumes taking a hit, CEO Ethan Brown told analysts that the company’s price hikes are helping on its path to profitability.

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Ocado boosts own-brand range with hundreds of new products

Retail Gazette

Ocado is adding hundreds more products to its own-brand range next year, with a focus on seasonal lines. The ecommerce giant has added over 100 new items to its selection in 2024 and by the end of the year, there will be over 740 items available to purchase, including new launches such as microfibre cloths and baked beans. Next year, the online grocer is set to widen the range once again after sales of its “own range” selection have risen 12%, with these items now making up more than

Grocer 111
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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.