Inside Retail
JULY 31, 2024
Mosaic Brands has confirmed it will report trading and statutory losses for the last fiscal year, with a pretax deficit in the range of $15 million to $20 million expected. The fashion retailer forecasts an operating EBITDA loss of between $5 million and $10 million. The company said it continues to anticipate a recovery in the first half of the current fiscal year as it works on resolving operational issues.
Retail TouchPoints
JULY 31, 2024
In mid-September, Etsy will launch a closed beta test of Etsy Insider, the marketplace’s new buyer loyalty program. Select U.S. buyers will be able to take advantage of benefits including free U.S. domestic shipping on many items, first access to special discounts and merchandise and a limited-edition annual gift designed by an Etsy seller. The program will be funded by Etsy and through a planned membership fee, with no cost to Etsy sellers.
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Inside Retail
JULY 31, 2024
Innovative, tech-driven e-commerce strategies can help optimise retail business models, and businesses that engage staff in this pursuit are best placed to improve theenhanced customer experience and simultaneously encourage talent retention. This was the topic of a panel discussion at the Online Retailer conference in Sydney last week , where five retailers talked about the misplaced fear around artificial intelligence (AI) in the workforce and how it can be used to create effective content.
Retail TouchPoints
JULY 31, 2024
Amazon ’s newly AI-powered Just Walk Out (JWO) system can now simultaneously process data from multiple sources, including overhead cameras, weight sensors on shelves and RFID, to more accurately connect products to the customers purchasing them. This new multi-modal foundation model uses the same machine learning models underlying generative AI applications, but applies them to the physical store environment.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Inside Retail
JULY 31, 2024
Officeworks opened its first store on June 16, 1994, in the Melbourne suburb of Richmond, with a range of 4500 products. Thirty years later, in 2024, that range has grown tenfold to around 40,000 products both in-store and online. From the beginning, the retailer has been dedicated to supplying customers with technology, stationery and office furniture.
Retail TouchPoints
JULY 31, 2024
For several years now, excitement has been building around retail media and what it will unlock: new revenue streams for retailers, better experiences for customers, high-intent audiences and closed-loop attribution for advertisers. But is all that actually happening yet? The short answer is yes. The longer answer is, yes, in cases where the retail media network’s capabilities are well-matched to the advertiser’s needs.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
JULY 31, 2024
Investment and advisory firm Hilco Consumer-Retail (HCR) has acquired the operations for Hanes Outlet and Maidenform stores. Financial details of the deal, which was completed on July 27, were not disclosed. HCR now plans to amp up the brand’s brick-and-mortar performance with the deployment of its RevUp store management platform and promised that new store experiences will be rolling out in the coming weeks.
Inside Retail
JULY 31, 2024
It’s been a long time coming but now it might just have arrived: a reboot for global PC sales and good times ahead for the leading PC retailers around the Asia-Pacific, both online and offline. According to a report authored by analysts at Citi Research, expectations in 2023 that a turnaround was imminent are now being fulfilled and they are likely to be sustained for some time as new models are rolled out.
Retail TouchPoints
JULY 31, 2024
In retail, maintaining a knowledgeable, capable and well-trained workforce is a key factor in success, especially in categories with tight competition. At the same time, it’s a major challenge for most retail businesses. On the one hand, retail businesses deal with one of the highest industry turnover rates, and on the other, they need to maintain a high quality of service: One out of three customers will leave the brand after a single unfortunate experience, according to research from PWC.
Retail Wire
JULY 31, 2024
Starbucks announced another quarter of lower-than-expected revenue earnings. Leading the decline were falling same-store sales in North America.
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Retail TouchPoints
JULY 31, 2024
By the end of August 2024, Albertsons will offer free buy online, pick up in-store services at more than 2,000 supermarkets to Instacart shoppers. Additionally, customers of Haggen Food & Pharmacy , operating across Washington State, can now use Instacart for same-day delivery orders. Haggen was the final Albertsons banner to partner with Instacart.
Retail Wire
JULY 31, 2024
Federal regulators have ruled that Amazon is responsible for defective goods sold by third-party sellers on its marketplace.
Inside Retail
JULY 31, 2024
Engaging customers across multiple touchpoints has never been more critical. Consumers expect a seamless and consistent experience regardless of how they interact with a brand. This is where a cross-channel customer experience (CX) platform becomes indispensable. A cross-channel CX platform enables retailers to deliver consistent and engaging campaign messages across all customer touchpoints.
Retail Wire
JULY 31, 2024
Chipmaker Intel is potentially laying off more of its workforce as the company tries to cut costs and regain market share.
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Retail Focus
JULY 31, 2024
This summer, as athletes prepared for the biggest competition of their lives, the prestigious Palais Brongniart was reborn as a haven to escape the chaos of the games. “The Oakley Exoplanetary Bunker”, a brutalist-inspired safehouse, immersed visitors in the brand’s rebellious history, offering a journey through Oakley’s almost 50 years past, present, and the vision that shapes its future. “At Oakley, we don’t believe in predicting the future; we believe in creating it.
Retail Wire
JULY 31, 2024
JOANN announced several senior leadership changes as part of its evolving process to stabilize.
Inside Retail
JULY 31, 2024
As head of customer and people at the online rug retailer Miss Amara, Lydia Bertini’s job is to champion the customer experience within the business. When she joined Miss Amara in 2020, she was purely focused on the direct-to-consumer customer, but in recent years, her role has expanded to include the company’s growing B2B channel. “I’m now fortunate enough to partner with all of Miss Amara’s business-to-business customers, and that has made my role so much more rich,” Bertini told Inside
Retail Wire
JULY 31, 2024
Four new plans will help enhance travelers' experience on Spirit Airlines.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Inside Retail
JULY 31, 2024
In November, Louis Vuitton transformed Hong Kong’s Avenue of Stars into a dazzling runway. Pharrell Williams brought his vision to life with the Men’s Pre-Fall 2024 Collection, hinting at Hong Kong’s resurgence as a beacon of art and culture. Earlier this year, Chanel announced its grand return, planning to unveil its Cruise 2024/25 Collection in Hong Kong, five years after its last show in the city.
Retail Wire
JULY 31, 2024
Chick-fil-A is keeping waffle fries on the menu.
Retail Gazette
JULY 31, 2024
Hotel Chocolat is set to open its first bakery and hot food offering, as part of the expansion of its Velvetiser Café format. The concessions are due to arrive in August at four of the retailer’s Yorkshire sites, as its new owner Mars begins its store investment plans, The Grocer reports. Bakery concessions will be added to the business’s Harrogate, Leeds Springs and Leeds Trinity cafes, with a fourth due to arrive at its Ilkley site in September.
Retail Wire
JULY 31, 2024
A new study reveals consuming too much dark chocolate may not be as healthy as previously thought.
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Retail Gazette
JULY 31, 2024
Next had a strong first half with full price sales up 4.4% compared to the previous year, exceeding expectations. As a result, the retailer has upped its profit guidance for the full year and now expects to reach £980m, a 6.7% rise from last year. In the second quarter ending 27 July, full price sales grew by 3.2%, exceeding forecasts by £42m. This strong showing was notable given the challenging comparison to last summer, which it called “exceptionally favourable for clothing retailers
Retail Wire
JULY 31, 2024
Amazon has achieved a new delivery record by delivering over 5 billion items globally within the same or next day so far this year, a 30% increase from last year.
Retail Gazette
JULY 31, 2024
Next has posted a robust first half for the year ending July 27, 2024, with full price sales up 4.4% compared to the previous year, exceeding expectations. As a result, the retailer has upped its profit guidance for the full year, now expecting to reach £980m, a 6.7% rise from last year. In the second quarter, full price sales grew by 3.2%, exceeding forecasts by £42m.
Retail Wire
JULY 31, 2024
Taco Bell will be implementing AI at hundreds of locations across the United States.
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Shopping Center
JULY 31, 2024
Atlanta — The City of Atlanta, through Atlanta Urban Development (AUD), has unveiled plans for a 1.7 million-square-foot mixed-use redevelopment of the Mall West End. BRP Cos. is the developer. Key… The post City of Atlanta Unveils Plans for Mall West End Redevelopment appeared first on Shopping Center Business.
Retail Wire
JULY 31, 2024
Microsoft experienced another outage, but it was caused by a cyberattack that was promptly addressed.
Retail Gazette
JULY 31, 2024
Holland & Barrett saw losses widen in its full year results, despite an uplift in sales as it pushes ahead with its transformation plans. The health food retailer saw losses rise to £57m from £44m the year prior for the period ended 30 September, noting this included exceptional items which had been “driven by costs of exceptional stock, write-off, store and warehouse closures” as well as restructuring costs.
Retail Dive
JULY 31, 2024
With sales in North America down 7% in Q2, CEO Bjørn Gulden said the athletics retailer is leaning into American sports like basketball and baseball.
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