Inside Retail
JULY 31, 2024
Mosaic Brands has confirmed it will report trading and statutory losses for the last fiscal year, with a pretax deficit in the range of $15 million to $20 million expected. The fashion retailer forecasts an operating EBITDA loss of between $5 million and $10 million. The company said it continues to anticipate a recovery in the first half of the current fiscal year as it works on resolving operational issues.
Retail Wire
JULY 31, 2024
Federal regulators have ruled that Amazon is responsible for defective goods sold by third-party sellers on its marketplace.
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Inside Retail
JULY 31, 2024
Innovative, tech-driven e-commerce strategies can help optimise retail business models, and businesses that engage staff in this pursuit are best placed to improve theenhanced customer experience and simultaneously encourage talent retention. This was the topic of a panel discussion at the Online Retailer conference in Sydney last week , where five retailers talked about the misplaced fear around artificial intelligence (AI) in the workforce and how it can be used to create effective content.
Retail Wire
JULY 31, 2024
Chick-fil-A is keeping waffle fries on the menu.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Inside Retail
JULY 31, 2024
Officeworks opened its first store on June 16, 1994, in the Melbourne suburb of Richmond, with a range of 4500 products. Thirty years later, in 2024, that range has grown tenfold to around 40,000 products both in-store and online. From the beginning, the retailer has been dedicated to supplying customers with technology, stationery and office furniture.
Retail Wire
JULY 31, 2024
JOANN announced several senior leadership changes as part of its evolving process to stabilize.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
JULY 31, 2024
Four new plans will help enhance travelers' experience on Spirit Airlines.
Inside Retail
JULY 31, 2024
It’s been a long time coming but now it might just have arrived: a reboot for global PC sales and good times ahead for the leading PC retailers around the Asia-Pacific, both online and offline. According to a report authored by analysts at Citi Research, expectations in 2023 that a turnaround was imminent are now being fulfilled and they are likely to be sustained for some time as new models are rolled out.
Retail Wire
JULY 31, 2024
Starbucks announced another quarter of lower-than-expected revenue earnings. Leading the decline were falling same-store sales in North America.
Retail TouchPoints
JULY 31, 2024
In mid-September, Etsy will launch a closed beta test of Etsy Insider, the marketplace’s new buyer loyalty program. Select U.S. buyers will be able to take advantage of benefits including free U.S. domestic shipping on many items, first access to special discounts and merchandise and a limited-edition annual gift designed by an Etsy seller. The program will be funded by Etsy and through a planned membership fee, with no cost to Etsy sellers.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Retail Wire
JULY 31, 2024
Chipmaker Intel is potentially laying off more of its workforce as the company tries to cut costs and regain market share.
Retail TouchPoints
JULY 31, 2024
Investment and advisory firm Hilco Consumer-Retail (HCR) has acquired the operations for Hanes Outlet and Maidenform stores. Financial details of the deal, which was completed on July 27, were not disclosed. HCR now plans to amp up the brand’s brick-and-mortar performance with the deployment of its RevUp store management platform and promised that new store experiences will be rolling out in the coming weeks.
Retail Wire
JULY 31, 2024
A new study reveals consuming too much dark chocolate may not be as healthy as previously thought.
Retail TouchPoints
JULY 31, 2024
For several years now, excitement has been building around retail media and what it will unlock: new revenue streams for retailers, better experiences for customers, high-intent audiences and closed-loop attribution for advertisers. But is all that actually happening yet? The short answer is yes. The longer answer is, yes, in cases where the retail media network’s capabilities are well-matched to the advertiser’s needs.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Retail Wire
JULY 31, 2024
Taco Bell will be implementing AI at hundreds of locations across the United States.
Retail TouchPoints
JULY 31, 2024
Amazon ’s newly AI-powered Just Walk Out (JWO) system can now simultaneously process data from multiple sources, including overhead cameras, weight sensors on shelves and RFID, to more accurately connect products to the customers purchasing them. This new multi-modal foundation model uses the same machine learning models underlying generative AI applications, but applies them to the physical store environment.
Inside Retail
JULY 31, 2024
Engaging customers across multiple touchpoints has never been more critical. Consumers expect a seamless and consistent experience regardless of how they interact with a brand. This is where a cross-channel customer experience (CX) platform becomes indispensable. A cross-channel CX platform enables retailers to deliver consistent and engaging campaign messages across all customer touchpoints.
Retail TouchPoints
JULY 31, 2024
In retail, maintaining a knowledgeable, capable and well-trained workforce is a key factor in success, especially in categories with tight competition. At the same time, it’s a major challenge for most retail businesses. On the one hand, retail businesses deal with one of the highest industry turnover rates, and on the other, they need to maintain a high quality of service: One out of three customers will leave the brand after a single unfortunate experience, according to research from PWC.
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Retail Focus
JULY 31, 2024
This summer, as athletes prepared for the biggest competition of their lives, the prestigious Palais Brongniart was reborn as a haven to escape the chaos of the games. “The Oakley Exoplanetary Bunker”, a brutalist-inspired safehouse, immersed visitors in the brand’s rebellious history, offering a journey through Oakley’s almost 50 years past, present, and the vision that shapes its future. “At Oakley, we don’t believe in predicting the future; we believe in creating it.
Retail TouchPoints
JULY 31, 2024
By the end of August 2024, Albertsons will offer free buy online, pick up in-store services at more than 2,000 supermarkets to Instacart shoppers. Additionally, customers of Haggen Food & Pharmacy , operating across Washington State, can now use Instacart for same-day delivery orders. Haggen was the final Albertsons banner to partner with Instacart.
Inside Retail
JULY 31, 2024
As head of customer and people at the online rug retailer Miss Amara, Lydia Bertini’s job is to champion the customer experience within the business. When she joined Miss Amara in 2020, she was purely focused on the direct-to-consumer customer, but in recent years, her role has expanded to include the company’s growing B2B channel. “I’m now fortunate enough to partner with all of Miss Amara’s business-to-business customers, and that has made my role so much more rich,” Bertini told Inside
Retail Wire
JULY 31, 2024
Amazon has achieved a new delivery record by delivering over 5 billion items globally within the same or next day so far this year, a 30% increase from last year.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Retail Customer Experience
JULY 31, 2024
The top retail services skills are communication, teamwork and critical thinking. But that's just the tip of the skill list needed to work in a retail and brand environment.
Retail Wire
JULY 31, 2024
Microsoft experienced another outage, but it was caused by a cyberattack that was promptly addressed.
Retail Customer Experience
JULY 31, 2024
Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.
Retail Gazette
JULY 31, 2024
Hotel Chocolat is set to open its first bakery and hot food offering, as part of the expansion of its Velvetiser Café format. The concessions are due to arrive in August at four of the retailer’s Yorkshire sites, as its new owner Mars begins its store investment plans, The Grocer reports. Bakery concessions will be added to the business’s Harrogate, Leeds Springs and Leeds Trinity cafes, with a fourth due to arrive at its Ilkley site in September.
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Retail Customer Experience
JULY 31, 2024
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags, talks with RetailCustomerExperience.com editor Judy Mottl about deploying the tutch digital platform to foster an enhanced customer experience.
Retail Dive
JULY 31, 2024
With sales in North America down 7% in Q2, CEO Bjørn Gulden said the athletics retailer is leaning into American sports like basketball and baseball.
Inside Retail
JULY 31, 2024
In November, Louis Vuitton transformed Hong Kong’s Avenue of Stars into a dazzling runway. Pharrell Williams brought his vision to life with the Men’s Pre-Fall 2024 Collection, hinting at Hong Kong’s resurgence as a beacon of art and culture. Earlier this year, Chanel announced its grand return, planning to unveil its Cruise 2024/25 Collection in Hong Kong, five years after its last show in the city.
Retail Dive
JULY 31, 2024
The partnership with the retailer, which has been working to expand its assortment, is the brand’s first foray into brick-and-mortar in five years.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
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