Inside Retail

AUGUST 11, 2024

JB Hi-Fi is broadening its product categories as it agrees to acquire a controlling interest in E&S Trading Co, which offers kitchen, laundry, and bathroom products. The consumer electronics retailer agreed to an initial acquisition of 75 per cent of E&S for cash consideration of $47.8 million on a cash-free,debt-free basis. JB Hi-Fi has the option to buy the remaining 25 per cent in September 2029. “E&S has a highly complementary premium product offering, which will appeal to

Net Profit 290

Net Profit Consumer Marketing 290

Retail Wire

AUGUST 11, 2024

The price wars between fast food retailers and restaurants shows no signs of slowing down.

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Inside Retail

AUGUST 11, 2024

PE Nation creative director Pip Edwards has stepped down from the role, but will maintain her directorship and shareholding in the fashion brand she co-founded in 2016. The announcement comes just months after PE Nation’s other co-founder, Claire Greaves, stepped back from the company’s day-to-day operations back in March. Earlier this year, PE Nation launched a new look as part of its rebranding initiative, at Australian Fashion Week. “Following PE Nation’s celebrated and succ

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Fashion ATS Accessories 273

Retail Wire

AUGUST 11, 2024

Kevin Barry, the original creator and primary developer of Nova Launcher, addressed recent changes involving the developing Android launcher software.

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Customer Experience

Inside Retail

AUGUST 11, 2024

As Officeworks marks its 30th year of operation, managing director Sarah Hunter has reconfirmed the stationery retailer’s commitment to investing in a strong workplace culture that champions staff as its greatest asset and making meaningful connections with the local communities in which it operates. “Our team is our greatest asset, and we wouldn’t be where we are today without the collective passion, dedication and talent of our 9000-plus team members across the country,” Hunter told Insi

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Planning Promotions Location Management 262

Retail Wire

AUGUST 11, 2024

Last month, Taco Bell revealed plans and general details about their new promotion, "The Cantinas.

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Consumer Promotions Planning 260

Retail Wire

AUGUST 11, 2024

The all-new Dodge Charger Daytona is poised to make its global debut at MotorTrend Presents Roadkill Nights Powered by Dodge.

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ATS 246

Inside Retail

AUGUST 11, 2024

This month, Japanese resale-retailer Mercari announced several online and in-store developments to enhance its omnichannel presence in the US. Several years after the company’s first experimentation with a physical location – its first pop-up shop in San Francisco in late 2021 – Mercari opened its first permanent bricks-and-mortar location on Melrose Avenue in Los Angeles, California.

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Thrift Store Apparel Accessories Marketing 130

Retail Wire

AUGUST 11, 2024

Daiso has been busy as of late expanding their retail locations in the United States in a promising act of growth and expansion.

Location 202

Location 202

Retail Gazette

AUGUST 11, 2024

Carpetright’s sister firm The Floor Room has collapsed into administration and is being wound down, with 201 jobs set to be lost. Administrators at PwC were appointed on Friday and closed the business’ 34 John Lewis concessions, one stand-alone London store, and online operation “with immediate effect”, making the majority of employees redundant.

Fulfillment 122

Fulfillment Management ATS 122

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Hyken

AUGUST 11, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Rethinking Customer Interactions to Boost Customer Experience by Harvard Business Review (Harvard Business Review) Simply put, customer experience (CX) has the power to make or break business success.

Customer Experience 75

Customer Experience Accounting Management Consumer 75

Retail Gazette

AUGUST 11, 2024

The former owner of Wilko does not expect to plug the discount retailer’s estimated £70.2m pension black hole following its collapse. Amalgamated Holdings Wilkinson Limited (AHWL), which is owned by the founding family, said in new documents that its directors, including the retailer’s former chair Lisa Wilkinson, “do not believe there is a liability for AHWL in respect to any [pension] deficit arising” after taking legal advice, The Financial Times reported.

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Planning Management ATS 115

CJ Retail Solutions

AUGUST 11, 2024

Achieving success in the current competitive retail environment requires seamless brand integration. From first visual displays to the point of sale, brands need to guarantee consistent representation at every customer touchpoint. Through this integration, customers are given a consistent and memorable brand experience, which increases their trust & loyalty.

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Point of Sale Customer Experience Promotions Merchant Services 52

Retail Gazette

AUGUST 11, 2024

Pret A Manger is handing body cameras to its staff as attacks on retail workers and shoplifting crimes across the UK worsen. The sandwich maker has launched a trial of the body-worn cameras in six shops across London and put up signs informing customers about them, The Telegraph reported. A Pret spokesperson said the cameras, which were introduced last month, will be worn only by team leaders or managers and activated only in specific situations.

Shopping 59

Shopping Management 59

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Customer Experience

CJ Retail Solutions

AUGUST 11, 2024

Effective merchandising plays a vital role in retail businesses, directly influencing sales and customer satisfaction. This process involves presenting products strategically to encourage purchases, encompassing aspects such as product placement, display design, pricing strategies, and promotional activities. When implemented successfully, effective merchandising can lead to increased sales, enhanced brand perception, and an improved shopping experience for customers.

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Cross Merchandising Store Layout Promotions Visual Merchandising 52