Tue.Jan 21, 2025

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Why Emotion is the Most Important Customer Experience Metric

Retail TouchPoints

Experiences are, at their core, emotional for customers. Whether its the frustration of being stuck in a middle seat on a long flight, the excitement of waiting hours to taste a special meal, the thrill of getting access to a limited-edition sneaker or the satisfaction of discovering the perfect vacation while browsing late at night, emotions drive all interactions that customers have with brands.

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How brands like Skims, Nike, Ben & Jerry’s create winning retail collaborations

Inside Retail

Baked By Melissa x Tabasco, Kate Spade x Heinz , ELF Cosmetics x Tinder. What do these unexpected retail collaborations have in common with one another? They have all successfully tapped into the power of pop culture to keep hold of the increasingly fleeting attention of the millennial and Gen Z consumer. However, just because a collaboration is unique, or even a little weird, depending on the consumers perspective, doesnt ensure that it will be popular or profitable.

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Costco Teamsters Authorize Strike when Contract Ends on Jan. 31

Retail TouchPoints

By an 85% margin, Costco workers have authorized a strike by the 18,000 employees who are members of the Teamsters Union , to take effect on Jan. 31, 2025 when their current contract runs out. Our members have spoken loud and clear Costco must deliver a fair contract or theyll be held accountable, said Sean M. OBrien, Teamsters General President in a statement.

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Australian Company UGG Since 1974 Must Change Name After Legal Battle

Retail Wire

UGG Since 1974 was sued byDeckers Outdoor Corporation, a United States shoe company,for its use of the name UGG.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Justice Department Accuses Walgreens of Dispensing ‘Millions’ of Illegal Opioid Prescriptions

Retail TouchPoints

The U.S. Department of Justice has filed a civil suit against Walgreens alleging that the pharmacy retailer dispensed millions of unlawful prescriptions for opioids despite clear red flags that indicated the prescriptions were highly likely to be unlawful, according to a statement by Principal Deputy Assistant Attorney General Brian M. Boynton, head of the Justice Departments Civil Division.

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Wendy’s Expands Internationally With Its First Location in Australia. Here Are the Details

Retail Wire

Wendy's is now going to the Land Down Under.

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Walmart Is Now Carrying a Strawberry-Flavored Cinnamon Toast Crunch

Retail Wire

Walmart is now carrying a fun, exclusive cereal flavor.

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 Nala’s founder on “always looking for more ways to represent all bodies”

Inside Retail

Since launching in 2022, Nala has been righting the wrongs of the stale lingerie sector offering consumers a new way to see themselves by being a brand that represents all women. The Australian intimates brand has earned a reputation not only for its undergarments but for its innovative and inclusive campaigns resulting in earned media coverage and a loyal customer base.

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Fast-Food Inflation-Busting Meal Deals Start Now

Retail Wire

There's always a deal to be had at your favorite fast-food restaurant.

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Club L London Appoints Dan Lorenson as Chief Marketing Officer

Retail Focus

Global womenswear and lifestyle brand Club L London announces the appointment of Dan Lorenson as its new Chief Marketing Officer (CMO). Dan has been a key figure in the brands evolution since 2018, initially collaborating as the Founder of boutique marketing agency Flying People. His agency secured Club L London as its first client and played a pivotal role in supporting the brands direct-to-consumer launch, where Dans expertise was integral to its early success.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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FDA Approves Johnson & Johnson Nasal Spray for Depression

Retail Wire

The FDA's approval of SPRAVATO for depression could change lives.

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Shaftesbury Capital celebrates Covent Garden’s 2024 leasing activity as Alo Yoga opens in Seven Dials Neighbourhood

Retail Focus

Shaftesbury Capital has announced that luxury activewear brand , Alo Yoga, has opened its new UK location in Covent Gardens Seven Dials. Located in an anchor unit at the junction of Neal Street and Earlham Street at a key gateway to the Seven Dials neighbourhood, Alo Yogas opening follows a milestone year of brand commitments at Covent Garden in 2024.

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Oracle Launches AI Agents for Sales Teams

Retail Wire

In the agentic AI race, Oracle just revealed its AI agent for sales professionals.

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Trafford Centre welcomes new variety store Flying Tiger Copenhagen, just in time for Valentine’s Day

Retail Focus

Leading retail and leisure destination, Trafford Centre , is thrilled to announce that Flying Tiger Copenhagen, the much-loved Danish variety store is set to open its doors at the centre on Friday 14th February. The new 1,500 square foot store, located on Upper Peel Avenue will feature the brands core ranges, alongside its seasonal love-themed product range in celebration of Valentines Day.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Netflix Prices on the Rise Again, Streamer Gains 19 Million New Subscribers

Retail Wire

Netflix prices are on the rise as the company prepares for 2025.

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Top 4 Link-Building Providers to Maximize Your Organic Reach in 2025

Retail Focus

Why do some websites always seem to rank higher than others? A key factor is link building. In 2025, building strong, high-quality backlinks is still one of the best ways to improve your website’s search rankings, bring in more visitors, and grow your online presence. But why is link building so important for SEO, and how can it help your website stand out in a crowded online space?

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Olive Garden Releases 2 Fan-Favorite Pasta Dishes for a Limited Time

Retail Wire

Olive Garden is releasing more carb-loaded dishes for fans' delight.

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Kellie Hush appointed CEO of AFC’s Australian Fashion Week 2025

Inside Retail

The Australian Fashion Council (AFC) has named Kellie Hush as CEO of the Australian Fashion Week this year. “We have consistently emphasised that the AFC cannot achieve this alone we need to mobilise a dedicated team,” said Marianne Perkovic, AFC chair. “With Kellie’s extensive industry experience, long-standing relationships, and deep understanding of the AFC, the board is confident there is no better person to lead Fashion Week 2025 during this pivotal time for both th

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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WHSmith to close 17 stores this year as it streamlines operations

Retail Gazette

WHSmith is set to shut 17 stores across the UK in the coming months, as part of its ongoing restructuring strategy. The retailer , which operates over 1,100 locations nationwide, has already seen several closures since 2023, with more planned for 2025. The latest round will take place between now and May, following a shift in WHSmith’s focus, as it looks to streamline operations and shift its footprint to more profitable locations.

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Rebecca Vallance appoints Peter Halkett as CEO

Inside Retail

Rebecca Vallance has appointed Peter Halkett as CEO, effective January 28. Prior to the new role, Halkett worked as CEO of Brandbank Group, Moochi, APG & Co, Kathmandu, Zintel, and Pacific Retail Group. Founded by Rebecca Vallance Gasan in London in 2011, the fashion brand is now available in boutiques and premium department stores in Europe, the US, and Australia.

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Costco workers vote to strike in less than 2 weeks

Retail Dive

With a master agreement with the Teamsters set to expire in 10 days, affecting 18,000 of the retailer's workers, hundreds last week held practice pickets.

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P.F. Chang’s Testing Pagoda Asian Grill Restaurants in These 3 States

Retail Wire

P.F. Chang's has launched Pagoda Asian Grill in New York, Texas, and Florida.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Best Buy to launch third-party marketplace this summer

Retail Dive

The retailer previously had a marketplace, but ultimately closed down its operations after five years.

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John Lewis Money strikes multi-year sponsorship deal with England Rugby

Retail Gazette

John Lewis Money has been named an official partner of the England nationalrugby teamahead of the upcoming 2025 Six Nations Championship. The move will see the financial services arm of the the retailer supporting both the mens and womens sides, with its branding set to feature at locations throughout Twickenham Stadium from 8 February for all England home matches.

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Mattel launches hunt to replace retiring CFO

Retail Dive

The El Segundo, California-based toy maker said it has increased “efficiencies” with over $400 million in cost savings during CFO Anthony DiSilvestro’s tenure.

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Adaptive fashion hits the high street as Primark launches first men and women’s range with Victoria Jenkins

A1 Retail

The collection features more than 40 affordable and stylish wardrobe staples across womenswear and menswear, adapted to meet a range of needs Developed alongside award-winning adaptive fashion designer and disability campaigner Victoria Jenkins, the range will be available in 31 stores nationwide and through the 113 UK stores offering Click & Collect from Tuesday 28th January New research highlights the challenges and frustrations disabled people face when it comes to fashion and buying

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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9 brands to watch in 2025

Retail Dive

From skin care companies like Prequel and Dieux to footwear brand Kizik, these retailers are separating themselves from the rest.

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Weev and The Boulevard both record ‘best year ever’ as they announce joint venture

A1 Retail

Photo: Thomas O’Hagan, Weev CCO with Andrew Hamilton, Operations Manager at The Boulevard. Northern Irelands electric vehicle infrastructure company has announced a new strategic partnership with premier designer shopping outlet, The Boulevard, to allow customers to charge their car while they shop. Weev finished 2024 as a record year with +300 perent charging capacity and increased its new users by +91 percent compared to 2023.

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Lola launches postpartum care products at Walmart

Retail Dive

The brand, known for its period care products, said it plans to grow its postpartum collection by launching new items at Target in March.

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Marketing Velocity Central Toolkit: Empowering Partners to Save Time and Money

Cisco Retail

Discover Marketing Velocity Learning: Empowering partners with essential tools and bite-sized courses for seamless co-marketing campaigns, personalized learning paths, and efficient asset customizationaligning with Cisco's strategy for impactful results.

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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.