Retail TouchPoints
MAY 23, 2024
Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping.
Retail Wire
MAY 23, 2024
The U.S. economy has outpaced expectations, showing resilience despite widespread concerns of a potential slowdown.
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Inside Retail
MAY 23, 2024
Pandora is on a quest to be the world’s most desirable jewellery brand, not just the largest, but what’s fashion got to do with it? Earlier this month, 200 carats of Pandora lab-grown diamonds graced the decolletage of Pamela Anderson at the Met Gala. And its newest collection, Essence, debuted at the sold-out closing night runway at Australian Fashion Week (AFW), alongside on-site activations including a personalisation station.
Retail Wire
MAY 23, 2024
A power outage halted Amtrak trains on Wednesday evening, causing thousands of passengers to be stranded — and they're not the only ones affected by the outage.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Inside Retail
MAY 23, 2024
In the ever-changing world of retail, where each interaction with a customer has the power to mould perceptions of a brand, there lies a potent yet often underappreciated force: Invisible PR. In my extensive experience working with retail behemoths such as Adidas, Nike, Sneakerboy and Westfield for over two decades, I have observed the profound impact of Invisible PR on brand reputation and customer devotion.
Retail Wire
MAY 23, 2024
In a significant development marking the end of an era, the city of Oakland has agreed to sell its stake in the stadium that has been home to the Oakland Athletics since 1968.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
MAY 23, 2024
TikTok is reportedly preparing to axe large portions of its operations and marketing staff, as informed by current employees briefed on the matter.
Inside Retail
MAY 23, 2024
A new study demonstrates how AI can revolutionise fast fashion by improving supply chain efficiencies and in turn reducing the industry’s carbon footprint. The fast fashion industry is valued at US$2.5 trillion and employs some 75 million people, however, its economic impact is underscored by its environmental pollution. A team of international researchers has demonstrated how the fast fashion industry can better harness AI-driven technologies for climate action and reduce its 10 per cent contri
Retail Wire
MAY 23, 2024
There's a new airline catering to pups that provides the ultimate luxury for man's best friend.
Inside Retail
MAY 23, 2024
Ralph Lauren has reported a lower growth rate for its fourth-quarter revenue, but an analyst said the brand is still doing well amid a wider slowdown in the luxury market. The company’s revenue rose a modest 1.8 per cent during the quarter, compared to the 5.6 per cent uplift in the previous quarter. Neil Saunders, MD of GlobalData, said the moderate growth was in line with expectations given the general trend in the luxury market.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Retail Wire
MAY 23, 2024
As travel demand evolves post-pandemic, United Airlines is strategically adjusting its routes to meet changing preferences.
Retail TouchPoints
MAY 23, 2024
Ebay , the OG of online resale, has released its fourth annual Recommerce Report highlighting what many of us already know anecdotally — that the sale of secondhand goods is growing across categories and channels, especially as economic conditions continue to push consumers to seek out value pricing. In fact, saving money was the number one reason consumers indicated for purchasing “pre-loved” goods, with 62% ranking it as their top driver, followed by: Sustainability /environmental benefits ( 2
Retail Wire
MAY 23, 2024
The check-in systems at numerous hotels throughout the U.S. are operating a remote access application that is inadvertently exposing guest information screenshots to the internet.
Retail TouchPoints
MAY 23, 2024
Instacart is enhancing its partnership with Peacock with the launch of a custom, curated cart experience based on the new Bravo reality series The Valley. Cast members of the show, which debuted in March 2024, were once nightlife regulars who are now dealing with home ownership, kids and backyard barbecues. The Instacart x The Valley Block Party Cart gives fans a shoppable experience, allowing them to engage with the series via offerings including: Chicken wings, chicken tenders, fish sticks and
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Retail Wire
MAY 23, 2024
American Airlines is apologizing for its previous stance.
Retail TouchPoints
MAY 23, 2024
L’Oréal Paris , Walmart and Snapchat have teamed up for a new phygital integration designed to bring hair colors from the beauty brand’s Féria line to life in stores. Image courtesy Snapchat At Walmart stores nationwide, Féria hair dye boxes have been equipped with QR codes that shoppers can scan to try the colors on via AR on Snapchat. The experience leverages some of Snapchat’s most advanced augmented reality technology, allowing shoppers to see themselves in 15 different hair colors wit
Inside Retail
MAY 23, 2024
Black Friday – along with other high-profile online shopping extravaganzas – provides online retailers with an enormous opportunity to attract new customers. As Australia Post explains, it marks the perfect time to win the hearts and minds of existing customers and maximise sales. But many retailers make the mistake of leaving it too late to develop strategies to optimise those opportunities.
Retail TouchPoints
MAY 23, 2024
The Children’s Place President and CEO Jane Elfers has left the company, effective May 20, 2024. Board Director Muhammad Umair has been named President and Interim CEO as the retailer seeks a permanent replacement for Elfers. Umair, who joined the board in February 2024, was most recently a Senior Advisor for Origin Funding Partners, a global trade finance fund.
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Inside Retail
MAY 23, 2024
Sportswear giant JD Sports is expanding its Australian footprint into Darwin, signing a seven-year lease with Casuarina Square. The global retailer will take a 414sqm tenancy on the ground floor of the centre, adjacent to Mecca. The store marks the brand’s 63rd Australian location after opening its first store there in 2017. JD Sports CEO for Australia and New Zealand, Aaron Faraguna, said the company is introducing a world-class retail experience to Darwin.
Retail TouchPoints
MAY 23, 2024
Customers of The Home Depot can now get same-day delivery in as fast as one hour — including big and bulky products weighing up to 60 pounds — from nearly 2,000 stores via the retailer’s new partnership with Instacart. The nationwide expansion follows a pilot conducted earlier this year. “Our brick-and-mortar stores are foundational to The Home Depot, and expanding our ecommerce capabilities is a key part of our ongoing efforts to deliver a seamless, interconnected experience,” said Jordan Brogg
Inside Retail
MAY 23, 2024
Last week, the retail industry was buzzing with the news that Victoria’s Secret’s fashion show is coming back. First introduced in 2004, the annual fashion show was put on hiatus in 2019 after the show reported its lowest-ever ratings in 2018. This coincided with a decline in revenues and several major store closures. Last year, the lingerie brand attempted to bring back some of the excitement that its fashion show once elicited with the Victoria’s Secret World Tour.
Retail TouchPoints
MAY 23, 2024
TikTok has given us “girl math” and “boy math,” and now I’d like to add “Tech Math” to the mix. Tech Math is when every technology partner tells you that they have contributed (fill in the blank) $XX million in additional sales…and yet, surprisingly, the business isn’t up nearly as much, if at all. Despite being the shiny new object d’jour, AI and its halo of promises are not immune to this conundrum.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Inside Retail
MAY 23, 2024
Around 70 per cent of Australians use click-and-collect when shopping online, according to recent research. ShopFully surveyed 1000 Australians and found that 78 per cent of them will often take the opportunity to purchase other products at a store when collecting their original purchase. About 24 per cent said they do so systematically, and 54 per cent do so occasionally.
Retail Dive
MAY 23, 2024
The company said it could expand its global fleet by 1,300 or more additional stores in coming years, spurred in part by department store closures.
Inside Retail
MAY 23, 2024
Consumer tech brand Casetify chose Earth Day in April to highlight the potential for repurposing waste in the brand’s most ambitious multi-market promotion yet. The Hong Kong-founded retailer launched an array of global activations spanning New York City, Seoul, Qinhuangdao, Sydney , and Bangkok, marking its highest number of simultaneous international installations yet.
Retail Wire
MAY 23, 2024
In a significant move to curb foreign influence during a crucial election year, TikTok is enacting new rules to limit the reach of state-affiliated media accounts on its platform.
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Inside Retail
MAY 23, 2024
Apparel company VF Corporation witnessed lower revenue last fiscal year amid weaker performance across most of its brands. The company’s revenue fell 10 per cent to $10.45 billion with its Vans’ business down 24 per cent to $2.79 billion and Timberland sliding 13 per cent to $1.56 billion. Dickies’ revenue declined 15 per cent to $618.4 million.
Retail Wire
MAY 23, 2024
An antitrust lawsuit accuses the company of monopolizing live event ticketing.
Retail Customer Experience
MAY 23, 2024
Retailers are collaboratively working with sellers to strategically target specific buyers across websites and channels. This involves a coordinated effort to prioritize streamlined management processes that contributes to a seamless user experience.
Retail Gazette
MAY 23, 2024
Ocado Retail has struck a deal with fallen rapid grocery delivery service Getir to send communications and promotions to its former users. Former customers were sent emails urging them to switch to the online grocer’s own rapid service Zoom by Ocado, The Grocer reported. Recipients were told Zoom offers “the same smart shopping experience” as Getir, but with “five times the choice” and “the best of M&S”.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
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