Wed.Mar 26, 2025

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AI-Powered Knowledge Graph: The Key to Personalized Customer Journeys

Retail TouchPoints

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points.

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How G-Star is recalibrating its local strategy for a post-Covid retail landscape

Inside Retail

After a four-year hiatus, G-Star Raw is poised to re-establish its presence in Australia and New Zealand, emerging from a turbulent chapter in the market. The Australian arm of the Dutch-founded denim giant, established in 1989, collapsed into voluntary administration in early 2020 as the advent of covid engulfed the market. G-Star Raws 57 outlets across the country closed their doors.

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How Localization is Helping CVS Position Itself as the Modern General Store

Retail TouchPoints

CVS is one of the largest retailers in the U.S. by store count, with more than 9,000 locations across the country. And while a consistent experience is important for the chain, increasingly, the pharmacy retailer is working to create a store environment that caters to each local community individually. Visualization of CVS’s store footprint across the country; the darker the red, the more dense the store penetration.

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The Reject Shop enters into acquisition agreement with Canada’s Dollarama

Inside Retail

The Reject Shop has entered an acquisition agreement with Canadian convenience chain Dollarama. The Reject Shop Board unanimously recommends that shareholders vote in favour of the scheme, with the acquisition price of $6.68 cash per share representing a 112 per cent premium to the closing share price of $3.15 on March 26. Today marks a milestone in the journey of The Reject Shop, The Reject Shop chairman, Steven Fisher, said in a statement.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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FedEx Launches Returns Service with 3,000 Dropoff Locations

Retail TouchPoints

FedEx has introduced FedEx Easy Returns , a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohls stores. When the program, powered by Blue Yonder , officially begins this summer, it will route returned items through a reverse logistics facility for optimal recovery, helping retailers ensure accuracy and speed and potentially reducing waste.

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Chadstone opens massive food precinct

Inside Retail

Chadstone has revealed its new dining precinct , The Market Pavilion, a $485 million food and lifestyle destination. The Market Pavilion spans 26,500sqm and is home to more than 50 businesses providing fresh fruit, gourmet foods, and artisan treats. With the opening of The Market Pavilion, we are redefining the way Melburnians experience food. This precinct is a celebration of quality, craftsmanship, and the rich food culture that makes our city unique, said Daniel Boyle, Chadstones centre manag

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Holland & Barrett Unveils First H&B Experience Store in Cardiff as Transformation continues 

Retail Focus

Holland & Barrett, the UKs leading health and wellness retailer, opened the doors to its first H&B Experience Store on Thursday 20 th March on Cardiffs Queens Street, voted the UKs best high street. The 3710sq.ft store, making it H&Bs largest store to date, comes complete with a fresh look and feel, boasting even more of Holland & Barretts latest range of health and wellness solutions and brand-first immersive experiences.

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Carter’s Taps Vans Exec to Support Growth Goals

Retail TouchPoints

Carters has brought in a new President and CEO to ramp up its growth initiatives. Douglas Palladini, former Global Brand President of Vans , will take the top leadership spot, as well as a board seat, starting April 3, 2025. Palladini brings more than 30 years of senior leadership experience to the baby and child apparel retailer. In his time at Vans , a division of VF Corporation, he more than doubled global revenue to over $4.2 billion in less than six years.

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Funday founder on how retail has changed since Covid – and remained the same

Inside Retail

Its been five years since the World Health Organization officially declared Covid-19 a pandemic, prompting governments around the world to shut their borders and go into lockdown in an effort to stop the spread of the highly contagious virus. The global retail industry was transformed overnight as stores were forced to close or severely limit in-person shopping, supply chains were disrupted and consumers faced unprecedented levels of fear and uncertainty.

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Kroger Countersuit Blames Albertsons for Merger’s Failure

Retail TouchPoints

Aftershocks from the failed Kroger – Albertsons merger continue to ripple through the legal system. Albertsons had halted the proposed $24.6 billion merger in December 2024 , a move that was promptly followed by Albertsons suing Kroger in the Delaware Court of Chancery, claiming Kroger had failed to exercise best efforts and to take any and all actions to secure regulatory approval of the merger.

Grocer 147
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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New Whole Foods Market in London, U.K., Now Open

Retail Focus

Whole Foods Market has opened a new 21,800-square-foot store located at 120 Kings Road, SW3 marking an exciting expansion of the companys presence in the United Kingdom. The new store includes an array of high-quality products, including organic and locally sourced items. Whole Foods Markets Quality Standards prohibit over 300 preservatives, flavours, colours, sweeteners and other ingredients commonly found in food.

Marketing 147
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How Amazon sold over 1 billion Climate Pledge Friendly products in 2024

Inside Retail

Amazon has rolled out its Climate Pledge Friendly program in Australia after successfully launching the initiative in international markets, including Japan, the US, Europe, Mexico and Brazil. Products that are eligible for the program are clearly labelled with a leaf icon in the search results when shopping across various categories, including beauty, fashion, everyday essentials, baby, home and kitchen and electronics.

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Aldi accused of trademark infringement by Robinsons over ‘copycat’ squash drink

Retail Gazette

Robinsons has accused Aldi of trademark infringement in the High Court over the appearance of the supermarket’s Sun Quench Squirty Squash. Robinsons filed a claim in the High Court on 19 March, alleging that the German discounter had committed trademark infringement and passing off. The British beverage company is being represented by law firm Stobbs, The Grocer reported.

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KMD Brands reports flat sales despite DTC growth in first half

Inside Retail

KMD Brands has reported flat sales for the fiscal first half despite improvements in its direct-to-consumer business. The groups sales edged up 0.5 per cent to $428.5 million for the six months ended January 31. Management said DTC sales improved across all brands, with online sales achieving double digit growth. Meanwhile, wholesale sales are taking longer to recover, as wholesale accounts remain cautious on pre-season commitments in a challenging market.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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John Lewis’ £80m Reading housing project nears approval

Retail Gazette

John Lewis Partnership is moving forward with plans to redevelop its former customer collection facility in Reading, continuing its expansion into the build-to-rent housing market. The site, which was previously used for customers to collect orders, closed in 2022 after being deemed surplus to requirements. Now, according to the BBC , the retailer has submitted proposals to replace it with an 11-storey residential development featuring 215 energy-efficient apartments.

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World of Sweets partners with Vicky McClure’s Our Dementia Choir

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The UKs largest confectionery distributorWorld of Sweetshas teamed up with Vicky McCluresOur Dementia Choirto provide vital funding. In order to celebrate the 130th Birthday of Bonds of London, World of Sweets are announcing the launch of a new Bonds share bag range, in partnership with Our Dementia Choir.

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Unlocking the Power of Network Telemetry for the US Public Sector

Cisco Retail

Co-authors: Lou Norman and Erich Stokes A golden nugget can be seen as a valuable piece of information that significantly enhances security measures. In cybersecurity, identifying and leveraging such golden nuggets can be crucial for maintaining robust security postures and preventing breaches.

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GameStop To Continue Store Closures, Invest in Bitcoin as Stock Price Trends Upward

Retail Wire

GameStop is set to close more stores and invest in Bitcoin.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Liverpool FC Files Plans to Expand and Refurbish Flagship Anfield Retail Store

365 Retail

Liverpool Football Club has submitted a planning application to Liverpool City Council to expand and refurbish its flagship retail store, located outside Anfield Stadium. The proposed plans could see the store size increase by just under 4000 square feet as we extend the mezzanine floor and revamp the store ahead of the 2025/26 season. The current 20,000 square foot Anfield Retail store was purpose built in 2017 as part of the Main Stand expansion work.

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7-Eleven Partners With AriZona To Launch Private Label Drinks

Retail Wire

7-Eleven has a new beverage available.

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Home Bargains breaks ground on new Doncaster distribution centre

Retail Gazette

Home Bargains has begun construction on a new distribution centre that will supply more than 300 stores around the UK. The discount chain said the new warehouse marks a significant milestone in the expansion of TJ Morris national distribution network, The Grocer reported. The one millionsq ft Doncaster site, due to complete in October 2026, is designed to enhance logistics efficiency, create new job opportunities, and support Home Bargains expansion plans.

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HGTV Star Jasmine Roth Partners With Reese’s & Cadbury for New Easter Tradition. Here Are the Details

Retail Wire

The HGTV star is the spokesperson for the Easter campaign.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Mike Ashley’s Frasers Group raises AO World stake

Retail Gazette

Frasers Group has raised its stake in online electricals retailer AO World to 25.01%, up from 24.02%, according to a recent regulatory filing. This move strengthens the Sports Direct owners position as the second-largest shareholder in the business, following the retailer’s positive trading update this week. AO World raised its full-year profit forecast, with adjusted pre-tax profits expected to be between 39m and 44m for the year ending March 31, 2025.

Fashion 66
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Mastering the Bullish Engulfing Pattern: A Trader’s Guide to Profiting from Market Reversals

365 Retail

The bullish engulfing pattern is a pivotal tool for traders aiming to capture upward market movements. This candlestick formation signifies potential trend reversals, offering clear entry points for long positions. Understanding how to identify, trade, and contextualize this pattern within the broader market environment can significantly boost a trader’s success.

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Lakeland latest retailer targeted by Modella Capital

Retail Gazette

Lakeland has become the latest takeover target for Modella Capital, which owns Hobbycraft and The Original Factory Shop. The firm, which is one of two remaining parties in discussions to snap up WHSmith’s 500 store high street business, is among a small group of potential suitors to acquire a controlling stake in the homewares chain, Sky News reported.

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Hollister joins Silverburn’s retail line-up

A1 Retail

Silverburn, owned byHenderson Parkand managed byEurofund Group, has securedHollisteras the latest addition to its growing roster of global fashion retailers. Thebrand new Hollisterstore, located next toPolestar, marks a further enhancement to the centres strong fashion offering. Schedule to open by Summer 2025, the unit will provide Hollister with a high-profile presence in Scotlands leading retail destination.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Waitrose trails ‘personalised’ deli counters

Retail Gazette

Waitrose is testing new personalised services at its deli counters as it looks to invests in the customer proposition. The upmarket supermarket has started selling hot pies and pasties at its stores in St Katherines Dock, London and Farnham, The Grocer reported. It is also trialling a new food-to-order service where customers can request freshly prepared sandwiches at its London Kings Road and Andover branches.

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Why is the K-Beauty Market Booming?

365 Retail

The global K-beauty market is experiencing a significant resurgence. This renewed interest stems from strategic pricing, accessible innovation, and a shift in consumer behaviour post-pandemic. South Korea has long been recognised as a beauty innovator. Still, its influence is again expanding as global consumers look for effective, affordable skincare products that reflect evolving values and routines.

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T2 has reimaged its top-trading store in Sydney’s QVB

Inside Retail

Australian premium tea brand T2 Tea will open the doors to the revamped flagship location in Queen Victoria Building on April 3. The revamped store, which spans 128sqm, represents T2’s desire to “exceed consumer expectations” by offering a selection of T2’s collection through a dedicated Brew Bar and enhanced customer services.

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Coty Sells Stake in Kim Kardashian Beauty Brand SKKN to SKIMS

Retail Wire

SKIMS will now be the umbrella company for all of Kim Kardashian's brands.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.