Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

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Customer Experience Telecommunications Checkout Marketing 330

Inside Retail

APRIL 22, 2024

Department store Myer has laid off head office staff across its e-commerce and operations teams as it offshores functions to India. A Myer employee who requested anonymity told Inside Retail that Myer’s GM of e-commerce Lynna Barnard and chief customer officer Geoff Ikin oversaw the decision to implement the redundancies, which due to their suddenness left employees shocked.

Department Stores 279

Department Stores Management 279

Retail TouchPoints

APRIL 22, 2024

Ingka Group , parent company of Ikea Retail , has set ambitious targets for boosting the AI literacy of its organization, including AI training for approximately 3,000 employees and 500 executives. The initiative will include a variety of courses, tailored to the needs of employees at various levels and in different phases of their AI journeys, with the overall goal of embedding a deep understanding of AI within the organization and ensuring that Ikea values are reflected in the ways the technol

Customer Experience 278

Customer Experience ATS 278

Inside Retail

APRIL 22, 2024

Sydney-based coffee roaster Single O will open Ryogoku Roastworks, its second cafe in Japan on Friday, replacing the brand’s existing roastery. In a further sign of ongoing expansion in Japan, Single O will launch its Shibuya coffee bar in July. The new roastery and cafe will serve Single O’s signature coffee Reservoir and will feature self-serve batch brew taps, and a breakfast and lunch menu.

Wholesale 277

Wholesale 277

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Customer Experience

Retail TouchPoints

APRIL 22, 2024

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy , designed to make the online experience more relevant and engaging at 13 of its shopping centers across the U.S. In addition to spotlighting the center’s sales and deals, Cindy gives consumers details on the latest fashion trends, acting as their exclusive “shopping bestie.

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Shopping Fashion Management Consumer 277

Inside Retail

APRIL 22, 2024

Department store Myer has reportedly fired more than 50 head office staff across its digital, IT, and e-commerce teams as it offshores their functions to India. A Myer employee who requested anonymity told Inside Retail that Myer’s GM of e-commerce Lynna Barnard and chief customer officer Geoff Ikin oversaw the decision to implement the redundancies, which due to their suddenness left employees shocked.

Department Stores 264

Department Stores Management 264

Retail Wire

APRIL 22, 2024

Pink has filed a lawsuit against Pharrell Williams to prevent his plans to trademark the term "P.Inc.

Planning 260

Planning 260

Retail TouchPoints

APRIL 22, 2024

Twenty-five years ago, Tariq Farid saw some fruit displayed in a unique way at an event. He turned the idea into a business — and Edible Arrangements into a household name. But his daughter, Somia Farid Silber, who’s now the company’s President, isn’t coasting on the company’s past success — she’s too busy thinking about the next 25 years. Somia Farid Silber, President, Edible (Image courtesy Edible) Farid Silber was six when Edible Arrangements was founded, and the company is so engrained in he

Fulfillment 260

Fulfillment Marketing Consumer Shopping 260

Retail Wire

APRIL 22, 2024

Delta Air Lines is upping the pay for its nonunion workers, including flight attendants and ground staff, as it faces another unionization attempt.

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Retail TouchPoints

APRIL 22, 2024

Facing regulatory challenges to their proposed $24.6 billion merger, Kroger and Albertsons have increased the number of supermarkets they plan to divest by 166 , for a total of 579 stores. The retailers also have increased the corporate and office infrastructure they would sell to C&S Wholesale Grocers , as well as additional private label product lines, for a total of approximately $2.9 billion in cash — nearly 50% more than the $1.9 billion price tag of the previous package.

Grocer 255

Grocer Wholesale Supermarket Planning 255

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Wire

APRIL 22, 2024

Modern supermarkets are no strangers to plastic. From bagged bananas to single-use pouches of baby food, plastic has found its way into nearly every aisle. Judith Enck, a former EPA regional administrator and current head of Beyond Plastics, finds this trend concerning.

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Supermarket 246

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. Apac’s food-service spending surpassed pre-Covid levels in 2024, as revenues grew 12 per cent to more than US$1.2 trillion in 2023. The food-service segment includes restaurants, bars, cafes, fast food and home delivery services.

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Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

APRIL 22, 2024

A consortium led by Toys ‘R’ Us owner WHP Global that includes mall operators Simon Property Group and Brookfield Properties has offered to buy a “substantial majority” of Express, Inc.’s retail stores and operations. In order to facilitate the sale and free up the liquidity needed to continue operations during the process, Express has filed for Chapter 11 bankruptcy protection.

Wholesale 147

Wholesale Finance Fashion Brand Management 147

Inside Retail

APRIL 22, 2024

Security cameras and access control systems are a vital layer of protection that all retailers should consider when it comes to store loss prevention strategies. Retail video security cameras : Working 24/7, IP security cameras capture video that helps security teams ensure employee safety, prevent theft and assist with liability claims. On-premise or cloud-based security cameras : You can choose between two types of security camera systems: an on-premise system and a cloud-based system.

Loss Prevention 147

Loss Prevention Management ATS 147

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Wire

APRIL 22, 2024

Microsoft researchers revealed a new AI generator with the ability to transform a static face image and an audio recording of speech into a lifelike video of the person speaking.

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147

Retail Dive

APRIL 22, 2024

All of the company’s UpWest stores will shutter as the retailer pursues a sale to WHP Global, Simon Property Group and Brookfield Properties.

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Planning 133

Retail Wire

APRIL 22, 2024

Robin Hayes, the former CEO of JetBlue, is set to lead Airbus Americas. He steps into the role vacated by Jeff Knittel, who recently retired. Hayes served as JetBlue's CEO for nine years before resigning on Feb. 12.

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ATS 130

Retail Dive

APRIL 22, 2024

After the job cuts, effective June 28, about 740 employees will have been impacted in the retailer’s home state.

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128

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Wire

APRIL 22, 2024

European Union officials are considering hefty fines and the suspension of TikTok Lite due to concerns about its addictive features. TikTok Lite is a scaled-down version of TikTok that offers users cash rewards for engaging with the app.

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Retail Dive

APRIL 22, 2024

The “Scrubs That Don’t Suck” campaign launched April 1 and ends on Earth Day as the brand hit its participation goal.

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Retail Wire

APRIL 22, 2024

There is no recall for this product. It should be thrown away or returned to point of purchase.

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Returns 130

Retail Dive

APRIL 22, 2024

Products can be purchased directly on the DoorDash app and the move is a way to “reach new DIY customers,” the home improvement retailer said.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

APRIL 22, 2024

The retailer is expected to close almost 100 stores nationwide.

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Fashion 130

Retail Gazette

APRIL 22, 2024

Selfridges is being circled by Middle East and Chinese investors as the financial troubles of the department store’s Austrian co-owner Signa spark an ownership battle. Fellow co-owner, Thai conglomerate Central Group, wants to buy out Signa’s remaining stake in the department store chain with another partner and is in talks with several sovereign wealth funds and tycoons about a potential partnership, the Times reports.

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Department Stores Fashion 114

Retail Wire

APRIL 22, 2024

In a significant step toward sustainability, Oregon’s family-owned Market of Choice has teamed up with the Dry Farming Institute to boost dry farming practices in the region.

Marketing 130

Marketing 130

Retail Dive

APRIL 22, 2024

The nonalcoholic brand says its products, which do not directly mimic the taste of alcohol, can satisfy consumers looking for an alternative option in social situations.

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Consumer 111

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Marketing

Retail Wire

APRIL 22, 2024

As Earth Day arrives, the UK firm Buro Happold has shared the sustainable projects that they have been involved in, highlighting efforts to create a more sustainable world.

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Retail Dive

APRIL 22, 2024

The campaign, dubbed Fit Liberty, allows customers to replace items with ones in a different size at no cost.

ATS 111

ATS 111

Retail Gazette

APRIL 22, 2024

M&S is encouraging customers to donate their used clothes via a postal donation bag as part of its tie-up with Oxfam. The fashion retailer is trailing the option for consumers to send their unwearable clothes from any label using a pre-paid postal donation bag that is left with a local courier that the charity can then resell, reuse, or recycle.

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Fashion Planning Consumer ATS 111

Retail Dive

APRIL 22, 2024

AI can help small business leaders optimize productivity and streamline success in 2024.

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