Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 283

Customer Experience Telecommunications Checkout Marketing 283

Inside Retail

APRIL 22, 2024

Department store Myer has laid off head office staff across its e-commerce and operations teams as it offshores functions to India. A Myer employee who requested anonymity told Inside Retail that Myer’s GM of e-commerce Lynna Barnard and chief customer officer Geoff Ikin oversaw the decision to implement the redundancies, which due to their suddenness left employees shocked.

Department Stores 279

Department Stores Management 279

Retail Wire

APRIL 22, 2024

Pink has filed a lawsuit against Pharrell Williams to prevent his plans to trademark the term "P.Inc.

Planning 260

Planning 260

Inside Retail

APRIL 22, 2024

Sydney-based coffee roaster Single O will open Ryogoku Roastworks, its second cafe in Japan on Friday, replacing the brand’s existing roastery. In a further sign of ongoing expansion in Japan, Single O will launch its Shibuya coffee bar in July. The new roastery and cafe will serve Single O’s signature coffee Reservoir and will feature self-serve batch brew taps, and a breakfast and lunch menu.

Wholesale 277

Wholesale 277

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Wire

APRIL 22, 2024

Delta Air Lines is upping the pay for its nonunion workers, including flight attendants and ground staff, as it faces another unionization attempt.

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246

Inside Retail

APRIL 22, 2024

Department store Myer has reportedly fired more than 50 head office staff across its digital, IT, and e-commerce teams as it offshores their functions to India. A Myer employee who requested anonymity told Inside Retail that Myer’s GM of e-commerce Lynna Barnard and chief customer officer Geoff Ikin oversaw the decision to implement the redundancies, which due to their suddenness left employees shocked.

Department Stores 264

Department Stores Management 264

Retail TouchPoints

APRIL 22, 2024

Ingka Group , parent company of Ikea Retail , has set ambitious targets for boosting the AI literacy of its organization, including AI training for approximately 3,000 employees and 500 executives. The initiative will include a variety of courses, tailored to the needs of employees at various levels and in different phases of their AI journeys, with the overall goal of embedding a deep understanding of AI within the organization and ensuring that Ikea values are reflected in the ways the technol

Customer Experience 234

Customer Experience ATS 234

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. Apac’s food-service spending surpassed pre-Covid levels in 2024, as revenues grew 12 per cent to more than US$1.2 trillion in 2023. The food-service segment includes restaurants, bars, cafes, fast food and home delivery services.

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

APRIL 22, 2024

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy , designed to make the online experience more relevant and engaging at 13 of its shopping centers across the U.S. In addition to spotlighting the center’s sales and deals, Cindy gives consumers details on the latest fashion trends, acting as their exclusive “shopping bestie.

Shopping 224

Shopping Fashion Management Consumer 224

Inside Retail

APRIL 22, 2024

Security cameras and access control systems are a vital layer of protection that all retailers should consider when it comes to store loss prevention strategies. Retail video security cameras : Working 24/7, IP security cameras capture video that helps security teams ensure employee safety, prevent theft and assist with liability claims. On-premise or cloud-based security cameras : You can choose between two types of security camera systems: an on-premise system and a cloud-based system.

Loss Prevention 147

Loss Prevention Management ATS 147

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

APRIL 22, 2024

Brands have been touting their green credentials and launching new initiatives all month in the leadup to Earth Day, and those efforts have peaked now that that April 22 has arrived. Among the brands that saved their announcements for the day itself are Kering , Marks & Spencer , Wrangler , Asics and Anthropologie , all of which showcased new partnerships and initiatives today for the benefit of the planet.

Shipping 212

Shipping Fashion Consumer Returns 212

Retail Wire

APRIL 22, 2024

Microsoft researchers revealed a new AI generator with the ability to transform a static face image and an audio recording of speech into a lifelike video of the person speaking.

147

147

Retail TouchPoints

APRIL 22, 2024

Twenty-five years ago, Tariq Farid saw some fruit displayed in a unique way at an event. He turned the idea into a business — and Edible Arrangements into a household name. But his daughter, Somia Farid Silber, who’s now the company’s President, isn’t coasting on the company’s past success — she’s too busy thinking about the next 25 years. Somia Farid Silber, President, Edible (Image courtesy Edible) Farid Silber was six when Edible Arrangements was founded, and the company is so engrained in he

Fulfillment 202

Fulfillment Marketing Consumer Shopping 202

Retail Dive

APRIL 22, 2024

All of the company’s UpWest stores will shutter as the retailer pursues a sale to WHP Global, Simon Property Group and Brookfield Properties.

Planning 132

Planning 132

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail TouchPoints

APRIL 22, 2024

Facing regulatory challenges to their proposed $24.6 billion merger, Kroger and Albertsons have increased the number of supermarkets they plan to divest by 166 , for a total of 579 stores. The retailers also have increased the corporate and office infrastructure they would sell to C&S Wholesale Grocers , as well as additional private label product lines, for a total of approximately $2.9 billion in cash — nearly 50% more than the $1.9 billion price tag of the previous package.

Grocer 189

Grocer Wholesale Supermarket Planning 189

Retail Wire

APRIL 22, 2024

Robin Hayes, the former CEO of JetBlue, is set to lead Airbus Americas. He steps into the role vacated by Jeff Knittel, who recently retired. Hayes served as JetBlue's CEO for nine years before resigning on Feb. 12.

ATS 130

ATS 130

Retail TouchPoints

APRIL 22, 2024

A consortium led by Toys ‘R’ Us owner WHP Global that includes mall operators Simon Property Group and Brookfield Properties has offered to buy a “substantial majority” of Express, Inc.’s retail stores and operations. In order to facilitate the sale and free up the liquidity needed to continue operations during the process, Express has filed for Chapter 11 bankruptcy protection.

Wholesale 144

Wholesale Finance Fashion Brand Management 144

Retail Wire

APRIL 22, 2024

European Union officials are considering hefty fines and the suspension of TikTok Lite due to concerns about its addictive features. TikTok Lite is a scaled-down version of TikTok that offers users cash rewards for engaging with the app.

130

130

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Customer Experience

Retail Dive

APRIL 22, 2024

After the job cuts, effective June 28, about 740 employees will have been impacted in the retailer’s home state.

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121

Retail Wire

APRIL 22, 2024

There is no recall for this product. It should be thrown away or returned to point of purchase.

Returns 130

Returns 130

Retail Gazette

APRIL 22, 2024

Selfridges is being circled by Middle East and Chinese investors as the financial troubles of the department store’s Austrian co-owner Signa spark an ownership battle. Fellow co-owner, Thai conglomerate Central Group, wants to buy out Signa’s remaining stake in the department store chain with another partner and is in talks with several sovereign wealth funds and tycoons about a potential partnership, the Times reports.

Department Stores 114

Department Stores Fashion 114

Retail Wire

APRIL 22, 2024

The retailer is expected to close almost 100 stores nationwide.

Fashion 130

Fashion 130

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Retail Gazette

APRIL 22, 2024

M&S is encouraging customers to donate their used clothes via a postal donation bag as part of its tie-up with Oxfam. The fashion retailer is trailing the option for consumers to send their unwearable clothes from any label using a pre-paid postal donation bag that is left with a local courier that the charity can then resell, reuse, or recycle.

Fashion 111

Fashion Planning Consumer ATS 111

Retail Wire

APRIL 22, 2024

In a significant step toward sustainability, Oregon’s family-owned Market of Choice has teamed up with the Dry Farming Institute to boost dry farming practices in the region.

Marketing 130

Marketing 130

Retail Gazette

APRIL 22, 2024

THG has posted strong sales growth in the first quarter of 2024, which it said was led by a “standout performance” across its beauty divison. The Cult Beauty and LookFantastic owner saw a 4.5% jump in revenue compared to the previous year as total sales edged up 0.3% on a continuing basis, reaching £459.9m. THG Beauty sales surged 11.1%, driven by a “notably strong” performance in the UK.

Returns 110

Returns ATS 110

Retail Wire

APRIL 22, 2024

As Earth Day arrives, the UK firm Buro Happold has shared the sustainable projects that they have been involved in, highlighting efforts to create a more sustainable world.

130

130

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Retail Gazette

APRIL 22, 2024

Frasers Group has declined the Financial Reporting Council’s (FRC) request to publish key findings from a review of its latest annual report. The owner of Sports Direct and Flannels, known for past governance issues, has denied the regulator permission to release a case summary following “substantive inquiries” According to The Times , it is the second year running when the FRC has reviewed Frasers’ annual report, with the group again refusing to allow its findings to be made p

Finance 105

Finance Accounting 105

Retail Dive

APRIL 22, 2024

The “Scrubs That Don’t Suck” campaign launched April 1 and ends on Earth Day as the brand hit its participation goal.

101

101

Cisco Retail

APRIL 22, 2024

Imagine juggling multiple remotes for your entertainment system, each controlling a different device and requiring endless button presses to achieve a simple task.

Management 98

Management 98

Retail Dive

APRIL 22, 2024

The campaign, dubbed Fit Liberty, allows customers to replace items with ones in a different size at no cost.

ATS 99

ATS 99

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing