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In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.
Department store Myer has laid off head office staff across its e-commerce and operations teams as it offshores functions to India. A Myer employee who requested anonymity told Inside Retail that Myer’s GM of e-commerce Lynna Barnard and chief customer officer Geoff Ikin oversaw the decision to implement the redundancies, which due to their suddenness left employees shocked.
Ingka Group , parent company of Ikea Retail , has set ambitious targets for boosting the AI literacy of its organization, including AI training for approximately 3,000 employees and 500 executives. The initiative will include a variety of courses, tailored to the needs of employees at various levels and in different phases of their AI journeys, with the overall goal of embedding a deep understanding of AI within the organization and ensuring that Ikea values are reflected in the ways the technol
Sydney-based coffee roaster Single O will open Ryogoku Roastworks, its second cafe in Japan on Friday, replacing the brand’s existing roastery. In a further sign of ongoing expansion in Japan, Single O will launch its Shibuya coffee bar in July. The new roastery and cafe will serve Single O’s signature coffee Reservoir and will feature self-serve batch brew taps, and a breakfast and lunch menu.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
JLL Retail Property Management has introduced a new virtual shopper agent named Cindy , designed to make the online experience more relevant and engaging at 13 of its shopping centers across the U.S. In addition to spotlighting the center’s sales and deals, Cindy gives consumers details on the latest fashion trends, acting as their exclusive “shopping bestie.
Department store Myer has reportedly fired more than 50 head office staff across its digital, IT, and e-commerce teams as it offshores their functions to India. A Myer employee who requested anonymity told Inside Retail that Myer’s GM of e-commerce Lynna Barnard and chief customer officer Geoff Ikin oversaw the decision to implement the redundancies, which due to their suddenness left employees shocked.
Brands have been touting their green credentials and launching new initiatives all month in the leadup to Earth Day, and those efforts have peaked now that that April 22 has arrived. Among the brands that saved their announcements for the day itself are Kering , Marks & Spencer , Wrangler , Asics and Anthropologie , all of which showcased new partnerships and initiatives today for the benefit of the planet.
Brands have been touting their green credentials and launching new initiatives all month in the leadup to Earth Day, and those efforts have peaked now that that April 22 has arrived. Among the brands that saved their announcements for the day itself are Kering , Marks & Spencer , Wrangler , Asics and Anthropologie , all of which showcased new partnerships and initiatives today for the benefit of the planet.
Twenty-five years ago, Tariq Farid saw some fruit displayed in a unique way at an event. He turned the idea into a business — and Edible Arrangements into a household name. But his daughter, Somia Farid Silber, who’s now the company’s President, isn’t coasting on the company’s past success — she’s too busy thinking about the next 25 years. Somia Farid Silber, President, Edible (Image courtesy Edible) Farid Silber was six when Edible Arrangements was founded, and the company is so engrained in he
Facing regulatory challenges to their proposed $24.6 billion merger, Kroger and Albertsons have increased the number of supermarkets they plan to divest by 166 , for a total of 579 stores. The retailers also have increased the corporate and office infrastructure they would sell to C&S Wholesale Grocers , as well as additional private label product lines, for a total of approximately $2.9 billion in cash — nearly 50% more than the $1.9 billion price tag of the previous package.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Modern supermarkets are no strangers to plastic. From bagged bananas to single-use pouches of baby food, plastic has found its way into nearly every aisle. Judith Enck, a former EPA regional administrator and current head of Beyond Plastics, finds this trend concerning.
According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. Apac’s food-service spending surpassed pre-Covid levels in 2024, as revenues grew 12 per cent to more than US$1.2 trillion in 2023. The food-service segment includes restaurants, bars, cafes, fast food and home delivery services.
A consortium led by Toys ‘R’ Us owner WHP Global that includes mall operators Simon Property Group and Brookfield Properties has offered to buy a “substantial majority” of Express, Inc.’s retail stores and operations. In order to facilitate the sale and free up the liquidity needed to continue operations during the process, Express has filed for Chapter 11 bankruptcy protection.
Security cameras and access control systems are a vital layer of protection that all retailers should consider when it comes to store loss prevention strategies. Retail video security cameras : Working 24/7, IP security cameras capture video that helps security teams ensure employee safety, prevent theft and assist with liability claims. On-premise or cloud-based security cameras : You can choose between two types of security camera systems: an on-premise system and a cloud-based system.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Microsoft researchers revealed a new AI generator with the ability to transform a static face image and an audio recording of speech into a lifelike video of the person speaking.
Robin Hayes, the former CEO of JetBlue, is set to lead Airbus Americas. He steps into the role vacated by Jeff Knittel, who recently retired. Hayes served as JetBlue's CEO for nine years before resigning on Feb. 12.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
European Union officials are considering hefty fines and the suspension of TikTok Lite due to concerns about its addictive features. TikTok Lite is a scaled-down version of TikTok that offers users cash rewards for engaging with the app.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Selfridges is being circled by Middle East and Chinese investors as the financial troubles of the department store’s Austrian co-owner Signa spark an ownership battle. Fellow co-owner, Thai conglomerate Central Group, wants to buy out Signa’s remaining stake in the department store chain with another partner and is in talks with several sovereign wealth funds and tycoons about a potential partnership, the Times reports.
In a significant step toward sustainability, Oregon’s family-owned Market of Choice has teamed up with the Dry Farming Institute to boost dry farming practices in the region.
The nonalcoholic brand says its products, which do not directly mimic the taste of alcohol, can satisfy consumers looking for an alternative option in social situations.
Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.
As Earth Day arrives, the UK firm Buro Happold has shared the sustainable projects that they have been involved in, highlighting efforts to create a more sustainable world.
M&S is encouraging customers to donate their used clothes via a postal donation bag as part of its tie-up with Oxfam. The fashion retailer is trailing the option for consumers to send their unwearable clothes from any label using a pre-paid postal donation bag that is left with a local courier that the charity can then resell, reuse, or recycle.
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
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