Inside Retail

OCTOBER 20, 2024

How do you market to the customer who can get anything they want anytime they want it? Selling to the 1 per cent has never been easy, which is why retailers that cater to this elite demographic have traditionally differentiated through private events, exclusive products, and hyper-personalised customer service. But as luxury sales slow amid the continued belt- tightening that has caused aspirational middle-income earners to drop out of the premium market, retailers have come under increased pres

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Retail Wire

OCTOBER 20, 2024

The International Association of Machinists and Aerospace Workers has posted an official press release about a new contract being offered from Boeing.

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Inside Retail

OCTOBER 20, 2024

October 18 marked the third and final day of Shoptalk Fall , a retail event in Chicago that brought together the biggest and brightest players in the retail industry, including Ulta Beauty president and COO Kecia Steelman, Mall of America CMO Jill Renslow, Vera Bradley growth officer and CMO Alison Hiatt and Skims’ EVP of North America Nina Khoury. These executives discussed blending human connection and technology to level up store experiences, how to save the in-store experience and achieving

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Retail Wire

OCTOBER 20, 2024

Nintendo has begun a new software sale of Nintendo Switch video games for the Halloween season. Read more to find out all the details.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

OCTOBER 20, 2024

Driven by a deep sense of dissatisfaction with the limited and uninspiring choices available in the children’s fashion industry, Preeti Jatia felt compelled to embark on an ambitious journey to transform and revolutionise this market. Seventeen years ago, she gave birth to kidswear clothing line Fayon Kids. Inside Retail spoke to Jatia to learn more about the story behind the brand and the founder’s ambition to reshape the children’s fashion market.

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Retail Wire

OCTOBER 20, 2024

Starbucks CEO Brian Niccol has filled a brand new role with talent from Chipotle.

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Retail Wire

OCTOBER 20, 2024

JetBlue continues to expand its routes.

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Inside Retail

OCTOBER 20, 2024

Pharmacy chain Chemist Warehouse has opened its first Dubai store at Al Ghurair Centre. The 1000sqm store offers pharmacy dispensary services, along with Australian and local health, wellness, baby, beauty, cosmetics, and fragrance products, including high-end cosmetics and fragrances. Prior to the new store opening, Chemist Warehouse already had over 530 stores in Australia, 53 in New Zealand, 12 in China, and 11 in Ireland. “At Chemist Warehouse, we are committed to providing our UAE cus

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Retail Gazette

OCTOBER 20, 2024

Hotter Shoes is planning to ramp up the number it produces in British factories each year to one million pairs under its new owner. WoolOvers, which snapped up the retailer out of administration last year, has reversed the footwear specialist’s planned “phasing out” of manufacturing at its factory in Skelmersdale, Lancashire. The new owner wants to raise domestic production to three quarters of the shoes, up from 25%, that Hotter sells, The Times reported.

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Inside Retail

OCTOBER 20, 2024

The festive season is just around the corner, and despite economic challenges, Australian retailers have plenty of reasons to feel optimistic about this year’s peak shopping period. Recent research shows retail sales are set to surge, driven by savvy shoppers and key events like Black Friday and Cyber Monday. Here’s why the outlook is bright, plus how ShipStation can help your business seize the opportunity and make this peak season your most successful yet.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

OCTOBER 20, 2024

Some cruise lines get high marks. Others, not so much.

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Retail Gazette

OCTOBER 20, 2024

JoJo Maman Bébé has appointed former FatFace chief operating officer Mark Wright as its interim chief executive. Wright, who left the fashion retailer this week, will start his new role at the end of October as the mother and baby brand’s current boss Gwynn Milligan steps down, Retail Week reported. Milligan joined JoJo Maman Bébé in 2017 as its commercial director before being promoted to CEO in April 2022.

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Hyken

OCTOBER 20, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? How often do your customers giggle?

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Retail Gazette

OCTOBER 20, 2024

Viral “shopping hauls” on social media platforms is fuelling a surge in people sending back online orders, with an estimated near £7bn of unwanted clothes returned to retailers each year. The “serial returners” account for around a quarter of all online returns in the UK, according to new data from Retail Economics. It follows the rise of “hauls” on platforms such as TikTok, where social media users will share videos of themselves trying on items and asking viewers which items they should keep o

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Retail Times

OCTOBER 20, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Gin Liqueurs Penrhos Spirits, the family-run artisan gin brand from Herefordshire, is proud to announce this week the launch of two new limited edition gin liqueurs. From Friday 18th October, consumers can enjoy 50cl Penrhos Blueberry Gin Liqueur and Penrhos Apple and Rhubarb Gin Liqueur, available from Amazon and the Penrhos Spirits website, priced at [

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Consumer ATS 52

Cross Cap

OCTOBER 20, 2024

What’s the secret sauce to successfully managing a marketing SaaS company? The two main ingredients that serve as a foundation for any successful business are an innovative approach to leadership and management, and getting the “right” people on-board. Read this post to learn about the best strategy for achieving both.

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Inside Retail

OCTOBER 20, 2024

Tupper…where’d you go? Hearing you went bankrupt made me sad. But then I read a headline that made me smile. It said, “Tupperware files for bankruptcy after being unable to find a single f*cking lid for the 10 million plastic containers in their warehouse.” And it got me thinking: We’ve all got stories about you. It may be in your mismatched tops and bottoms, never to be reunited.

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Cross Cap

OCTOBER 20, 2024

Your point of view caught my eye and was very interesting. Thanks. I have a question for you.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance