Retail TouchPoints

JUNE 25, 2024

The prevalence of gift card fraud poses a significant threat to retailers and consumers alike. Recent data from the Federal Trade Commission (FTC) paints a stark picture, revealing that gift card scam losses totaled over $228 million last year — a staggering increase of more than $100 million from 2020. As cybercriminals continue to exploit vulnerabilities in traditional payment methods, such as plastic gift cards, it becomes imperative for retailers to adapt, and many are turning to digital gif

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Consumer Shipping Management Marketing 224

Inside Retail

JUNE 25, 2024

The owners of Australia’s biggest golf retailer Drummond Golf are looking to sell the company after 22 years of ownership. Lion Advisory has been hired to assist in the sale process, which includes 100 per cent of Drummond Golf’s master franchise, the Big Swing Golf master franchise, and an e-commerce business. Other assets include Drummond’s interests in 17 company-owned stores and its 66 per cent shareholding in wholesale golf company Golf Works.

Wholesale 306

Wholesale Apparel Planning Marketing 306

Retail Wire

JUNE 25, 2024

Deep discounts abound during the yearly shopping experience for Prime members.

Returns 260

Returns Shopping 260

Inside Retail

JUNE 25, 2024

Less than a year after making its Asia debut in Tokyo, the Paris-based luxury leather goods label Polene has recently expanded its international presence with a flagship store in South Korea, aiming to capture the burgeoning affluent demographic in the country. The move comes at a time when South Korea is experiencing an influx of international luxury brands establishing a presence in the market.

Accessories 278

Accessories Fashion Marketing Department Stores 278

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Wire

JUNE 25, 2024

This summer, Cheez-It and Hidden Valley Ranch are set to appease fans with their latest creation: Cheez-It x Hidden Valley Ranch Crackers.

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Inside Retail

JUNE 25, 2024

A prospective backdoor listing and a marriage of convenience have enlivened end of financial year stock market prognostications. The backdoor listing on the Australia Securities Exchange for Chemist Warehouse through a merger with Sigma Pharmaceuticals looks problematic. The marriage of convenience through a Myer acquisition of Premier Investments apparel brands portfolio is more likely to succeed.

Apparel 277

Apparel Department Stores Wholesale Fashion 277

Inside Retail

JUNE 25, 2024

Campion Group has named former Kmart GM of customer experience Tom Bradley as its new CEO. Campion Group’s businesses include education supplier Campion Education, publisher Insight Publications, library supplier The Book House, and education technology specialist EdSoft. It has 14 retail stores across Australia. Prior to Kmart, Bradley served as regional strategy director at Bacardi and as GM of customer insights at Coles. “After an extensive search, during which we met many excepti

Customer Experience 276

Customer Experience ATS 276

Retail Wire

JUNE 25, 2024

Hooters restaurant is closing multiple locations. The eateries that are shutting down have reportedly been underperforming.

Location 246

Location 246

Inside Retail

JUNE 25, 2024

Black Milk Clothing has named Jackie Kruger as CEO, succeeding Linda Lillis, effective immediately. Linda is the wife of Black Milk Clothing founder James Lillis, who passed away in February. Lillis will remain in the company, transitioning into a board role. Prior to the new appointment, Kruger has been serving at Black Milk Clothing for more than 11 years, with the most recent role as COO.

Fashion 258

Fashion ATS Accessories 258

Retail Wire

JUNE 25, 2024

Foot Locker has unveiled a revamped FLX Rewards program, set to transform the sneaker shopping experience with enhanced convenience and exclusive benefits.

Shopping 237

Shopping Apparel 237

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Inside Retail

JUNE 25, 2024

Less than a year after making its Asia debut in Tokyo, the Paris-based luxury leather goods label Polene has recently expanded its international presence with a flagship store in South Korea, aiming to capture the burgeoning affluent demographic in the country. The move comes at a time when South Korea is experiencing an influx of international luxury brands establishing a presence in the market.

Accessories 244

Accessories Fashion Marketing Department Stores 244

Retail TouchPoints

JUNE 25, 2024

The new “Claim Your And” campaign, which TJ Maxx is kicking off in partnership with singer/actress/producer Mandy Moore, seeks to tap into the frustration felt by people — particularly women — who feel limited by the labels routinely applied to them by society. “For as long as I can remember, I’ve felt confined by labels given to me — a singer or an actress, kind or strong, a producer or a mom — but I’ve never been this OR that,” said Moore in a statement.

Marketing 236

Marketing Planning ATS Customer Experience 236

Retail Wire

JUNE 25, 2024

At the Cannes Lions International Festival of Creativity last week, Moderna's chief brand officer, Kate Cronin, revealed that 83% of the company's employees use ChatGPT daily.

ATS 213

ATS 213

Retail TouchPoints

JUNE 25, 2024

Vera Bradley is among the 15 brands worldwide using the TrusTrace solution for Forced Labor Prevention (FLP) in its supply chain. The solution collects primary data from suppliers, proactively screens it for risk against the U.S. Customs and Border Protection (CPB) entity list and enables AI-powered chain of custody creation and document collection.

ATS 224

ATS 224

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

JUNE 25, 2024

In a strategic move to enhance its grocery delivery services, Grubhub has announced a partnership with Albertsons Companies, one of the leading grocery retailers in the United States.

Supermarket 162

Supermarket 162

Retail TouchPoints

JUNE 25, 2024

Kara Carter has been in a long-term relationship with Hanna Andersson. Starting as a Merchandising Director in 2014, she has spent a decade working her way up the ranks (save for a short eight -month break in 2018) to VP of Merchandising, SVP of Merchandising and Design and, eventually, to her current role as Chief Product Officer. While a lot can change at a brand in 10 years, Carter believes that the essence of the Hanna Andersson brand has remained very much intact since she started: to champ

Merchant Services 215

Merchant Services Payment Services Customer Experience Marketing 215

Inside Retail

JUNE 25, 2024

7-Eleven Australia’s latest initiative to reduce textile waste going to landfill focuses on recycling old uniforms. The convenience chain is working with Loop Upcycling (Loop) to turn textiles into stretch fabric beanies. Julie Laycock, general manager – customer at 7-Eleven, said “Having identified old uniforms and other textiles, and learning from Loop Upcycling what the fabrics could be turned into, we collaborated with our community partners The Salvation Army and AMES Australia to determine

Management 147

Management ATS 147

Retail TouchPoints

JUNE 25, 2024

Amazon has announced the dates of its 10 th annual Prime Day event, which will take place from July 16 at 12:01 a.m. PDT through July 17 across 23 countries, including the U.S. Megan Thee Stallion’s in the music video for her original song “It’s Prime Day.” (Image courtesy Amazon) The dates were announced via a music video and new original song from pop star Megan Thee Stallion called It’s Prime Day.

Apparel 213

Apparel Shopping ATS Marketing 213

Advertisement

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Inside Retail

JUNE 25, 2024

A decade after making its debut in Vietnam, Japanese retail giant Aeon is making a move into regional towns, armed with 10 years of data about local consumer behaviour and a renewed commitment to what is now its second-largest international market. Struggling to achieve growth in its home market, the company is ramping up its investment in Southeast Asia – especially in Vietnam and Cambodia.

Specialty Store 147

Specialty Store Supermarket Marketing Shopping 147

Retail TouchPoints

JUNE 25, 2024

The proposed $30 billion settlement of the Visa/Mastercard swipe fee litigation, which has been going on for nearly two decades, may still need some more time to be resolved. U.S. District Judge Margo Brodie indicated in a filing this week that she would likely not approve the settlement, according to the Wall Street Journal. Brodie had made remarks during a June 13 hearing citing concerns by the National Retail Federation (NRF) and other merchant groups that the settlement is insufficient and d

Merchant Services 208

Merchant Services Point of Sale Consumer Marketing 208

Inside Retail

JUNE 25, 2024

With multiple store systems and communication channels, how can a major multinational retailer ensure its associates are getting all the information they need to ensure a consistent, positive customer experience across its entire chain? Two years ago, that was the challenge facing Sally Beauty Holdings, an international retailer specialising in products to treat hair, nails and skincare.

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Management Store Operations Promotions Customer Experience 147

Retail TouchPoints

JUNE 25, 2024

Foot Locker has enhanced its FLX Rewards program with the introduction of FLX Cash, which allows members to use loyalty program points toward purchase discounts along with additional member benefits including priority access to highly anticipated sneaker launches, exclusive sales, free returns and upgraded birthday gifts. Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded s

Drop-Shipping 195

Drop-Shipping Planning Returns Shipping 195

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Retail Wire

JUNE 25, 2024

The demand for Ozempic has exponentially increased.

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Inside Retail

JUNE 25, 2024

As the End of Financial Year (EOFY) approaches, Australian retailers have a golden opportunity to maximise their sales by aligning with current market trends and customer expectations. By integrating these insights into their operations, retailers can optimise their performance and stand out in a competitive landscape. The return revolution Recent insights from Australia Post reveal that eight in 10 Australian households now shop online, highlighting the importance of a strong e-commerce strateg

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Drop-Shipping Returns Shipping Management 147

Retail Wire

JUNE 25, 2024

The canned coffee has been recalled due to botulism contamination.

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147

Inside Retail

JUNE 25, 2024

Like clockwork, consumers will find many US-based brands and retailers shifting their logos or in-store imagery to feature rainbow-inspired designs in June. Consumers will also find various examples of retailers or brands launching limited-edition Pride collections, from rainbow-coloured apparel to children’s books featuring an inclusive array of familial set-ups, online and in-store.

Apparel 130

Apparel Advertising Consumer Promotions 130

Advertisement

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Focus

JUNE 25, 2024

For university students in particular who want to work in competitive industries like retail design, networking is essential. Creating a strong professional network could lead to internships, employment chances, and priceless mentoring. Here are some crucial networking advice aimed at students hoping to succeed in retail design. Gain Knowledge of the Industry Understand the retail design sector before you start networking.

Finance 130

Finance Management Customer Experience Marketing 130

Retail Gazette

JUNE 25, 2024

THG owned online beauty retailer Lookfantastic is set to open a phsyical store in the Greater Manchester town of Altrincham The store is set to occupy the George Street unit vacated by JD Sports. Lookfantastic, acquired by THG in 2010, was one of the UK’s first digital beauty retailers. The store opening comes after the group highlighted the success of its beauty division as a key driver of growth.

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Fulfillment Shopping Management Department Stores 124

Retail Wire

JUNE 25, 2024

Ferrari's CEO, Benedetto Vigna, has revealed that its all-electric model will possess all the driving and emotional characteristics of a signature Ferrari.

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Retail Gazette

JUNE 25, 2024

Dominic Chappell must pay at least £50m to cover losses incurred by BHS prior to its collapse after a judge determined that the former head of BHS, sought to “plunder” the UK retailer. On Tuesday, the High Court ruled that Chappell, who acquired the chain from Sir Philip Green for £1, is liable for repayments demanded by BHS liquidators, who sued Chappell for wrongful trading, misfeasance, and breach of fiduciary duty.

Department Stores 119

Department Stores Planning ATS 119

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing