Tue.Jun 25, 2024

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The Rise of Digital Gift Cards in the Fight Against Retail Scammers

Retail TouchPoints

The prevalence of gift card fraud poses a significant threat to retailers and consumers alike. Recent data from the Federal Trade Commission (FTC) paints a stark picture, revealing that gift card scam losses totaled over $228 million last year — a staggering increase of more than $100 million from 2020. As cybercriminals continue to exploit vulnerabilities in traditional payment methods, such as plastic gift cards, it becomes imperative for retailers to adapt, and many are turning to digital gif

Consumer 277
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Drummond Golf put up for sale after 22 years

Inside Retail

The owners of Australia’s biggest golf retailer Drummond Golf are looking to sell the company after 22 years of ownership. Lion Advisory has been hired to assist in the sale process, which includes 100 per cent of Drummond Golf’s master franchise, the Big Swing Golf master franchise, and an e-commerce business. Other assets include Drummond’s interests in 17 company-owned stores and its 66 per cent shareholding in wholesale golf company Golf Works.

Wholesale 306
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Grubhub Adds First National Grocery Partner — Albertsons Companies

Retail TouchPoints

Nearly 1,800 Albertsons Companies stores are joining the Grubhub Marketplace for delivery, including the Albertsons , Safeway , Vons , Jewel-Osco , Shaw’s , Acme and Tom Thumb banners. The deal marks Grubhub’s first national grocery deal following its partnership with Mercato , a marketplace for independent grocers. Albertsons Cos. customers will now be able to schedule delivery of their grocery orders through the Grubhub app and website and via the Grubhub+ loyalty program, which provides

Grocer 289
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Why are luxury brands investing more in South Korea despite economic headwinds?

Inside Retail

Less than a year after making its Asia debut in Tokyo, the Paris-based luxury leather goods label Polene has recently expanded its international presence with a flagship store in South Korea, aiming to capture the burgeoning affluent demographic in the country. The move comes at a time when South Korea is experiencing an influx of international luxury brands establishing a presence in the market.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Vera Bradley Deploys Forced Labor Prevention Compliance Solution

Retail TouchPoints

Vera Bradley is among the 15 brands worldwide using the TrusTrace solution for Forced Labor Prevention (FLP) in its supply chain. The solution collects primary data from suppliers, proactively screens it for risk against the U.S. Customs and Border Protection (CPB) entity list and enables AI-powered chain of custody creation and document collection.

ATS 285
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A marriage of convenience? Myer’s acquisition of Premier’s apparel brands

Inside Retail

A prospective backdoor listing and a marriage of convenience have enlivened end of financial year stock market prognostications. The backdoor listing on the Australia Securities Exchange for Chemist Warehouse through a merger with Sigma Pharmaceuticals looks problematic. The marriage of convenience through a Myer acquisition of Premier Investments apparel brands portfolio is more likely to succeed.

Apparel 277

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Former Kmart boss takes the helm of Campion education business

Inside Retail

Campion Group has named former Kmart GM of customer experience Tom Bradley as its new CEO. Campion Group’s businesses include education supplier Campion Education, publisher Insight Publications, library supplier The Book House, and education technology specialist EdSoft. It has 14 retail stores across Australia. Prior to Kmart, Bradley served as regional strategy director at Bacardi and as GM of customer insights at Coles. “After an extensive search, during which we met many excepti

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Monos Opens Second Store in Toronto, Plots U.S. Expansion

Retail TouchPoints

Travel brand Monos has opened its second retail location, on Ossington Avenue in Toronto’s Little Portugal neighborhood, following the opening of its flagship store in Vancouver last year. And the brick-and-mortar adventure is only beginning for this Canadian brand, with Monos Co-founder and CEO Victor Tam sharing that “come next year, we are set to take our immersive retail experiences to the global stage with eight new stores across the U.S., kickstarting with none other than New York City and

Location 263
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Melbourne-based startup Cullen Jewellery goes global

Inside Retail

Melbourne-based startup Cullen Jewellery is broadening its horizons in the country and globally. The brand is opening two new stores in Adelaide and Sydney – and internationally in Auckland, New Zealand; San Francisco, USA; Toronto, Canada; and London, UK. All are on track to open by the end of this year. Initially only available online, the jewellery maker opened a brick-and-mortar store in Melbourne in 2019 and has since expanded to four showrooms, including stores in Sydney, Brisbane, and Pe

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How Sustainability Dovetails with Hanna Andersson’s ‘North Star’ of Product Durability

Retail TouchPoints

Kara Carter has been in a long-term relationship with Hanna Andersson. Starting as a Merchandising Director in 2014, she has spent a decade working her way up the ranks (save for a short eight -month break in 2018) to VP of Merchandising, SVP of Merchandising and Design and, eventually, to her current role as Chief Product Officer. While a lot can change at a brand in 10 years, Carter believes that the essence of the Hanna Andersson brand has remained very much intact since she started: to champ

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Amazon Prime Day Returns: Here Are the Dates

Retail Wire

Deep discounts abound during the yearly shopping experience for Prime members.

Returns 260
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Amazon Sets Stage for Prime Day July 16-17 with Original Song from Megan Thee Stallion

Retail TouchPoints

Amazon has announced the dates of its 10 th annual Prime Day event, which will take place from July 16 at 12:01 a.m. PDT through July 17 across 23 countries, including the U.S. Megan Thee Stallion’s in the music video for her original song “It’s Prime Day.” (Image courtesy Amazon) The dates were announced via a music video and new original song from pop star Megan Thee Stallion called It’s Prime Day.

Apparel 263
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Black Milk Clothing names Jackie Kruger as CEO

Inside Retail

Black Milk Clothing has named Jackie Kruger as CEO, succeeding Linda Lillis, effective immediately. Linda is the wife of Black Milk Clothing founder James Lillis, who passed away in February. Lillis will remain in the company, transitioning into a board role. Prior to the new appointment, Kruger has been serving at Black Milk Clothing for more than 11 years, with the most recent role as COO.

Fashion 258
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$30 Billion Swipe Fee Settlement in Jeopardy After Judge’s Ruling

Retail TouchPoints

The proposed $30 billion settlement of the Visa/Mastercard swipe fee litigation, which has been going on for nearly two decades, may still need some more time to be resolved. U.S. District Judge Margo Brodie indicated in a filing this week that she would likely not approve the settlement, according to the Wall Street Journal. Brodie had made remarks during a June 13 hearing citing concerns by the National Retail Federation (NRF) and other merchant groups that the settlement is insufficient and d

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Cheez-It and Hidden Valley Ranch Unveil New Crackers

Retail Wire

This summer, Cheez-It and Hidden Valley Ranch are set to appease fans with their latest creation: Cheez-It x Hidden Valley Ranch Crackers.

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Lego Stores in 8 Countries to Showcase ‘Space Bricks’ Made of Meteorite Dust

Retail TouchPoints

Scientists at the European Space Agency (ESA) tasked with designing launch pads and shelters for astronauts visiting the moon as part of NASA’s Artemis program turned to a popular childhood toy for inspiration: Lego. The building blocks they created weren’t your typical Legos though — these were made from compacted meteorite dust , the closest substance readily available on Earth to the regolith that astronauts will use to build structures on the moon.

Location 259
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Hooters Restaurant Closing Multiple Locations

Retail Wire

Hooters restaurant is closing multiple locations. The eateries that are shutting down have reportedly been underperforming.

Location 246
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Foot Locker Revamps Rewards Program, Promises Enhanced Mobile App Later in 2024

Retail TouchPoints

Foot Locker has enhanced its FLX Rewards program with the introduction of FLX Cash, which allows members to use loyalty program points toward purchase discounts along with additional member benefits including priority access to highly anticipated sneaker launches, exclusive sales, free returns and upgraded birthday gifts. Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded s

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Why are luxury brands investing more in South Korea despite economic headwinds?

Inside Retail

Less than a year after making its Asia debut in Tokyo, the Paris-based luxury leather goods label Polene has recently expanded its international presence with a flagship store in South Korea, aiming to capture the burgeoning affluent demographic in the country. The move comes at a time when South Korea is experiencing an influx of international luxury brands establishing a presence in the market.

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Foot Locker Relaunches FLX Rewards Program

Retail Wire

Foot Locker has unveiled a revamped FLX Rewards program, set to transform the sneaker shopping experience with enhanced convenience and exclusive benefits.

Shopping 237
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7-Eleven upcycles uniforms in textile waste initiative

Inside Retail

7-Eleven Australia’s latest initiative to reduce textile waste going to landfill focuses on recycling old uniforms. The convenience chain is working with Loop Upcycling (Loop) to turn textiles into stretch fabric beanies. Julie Laycock, general manager – customer at 7-Eleven, said “Having identified old uniforms and other textiles, and learning from Loop Upcycling what the fabrics could be turned into, we collaborated with our community partners The Salvation Army and AMES Australia to determine

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Moderna Chief Brand Officer Reports 83% Staff Adoption of ChatGPT

Retail Wire

At the Cannes Lions International Festival of Creativity last week, Moderna's chief brand officer, Kate Cronin, revealed that 83% of the company's employees use ChatGPT daily.

ATS 213
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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After 10 years, Japan’s Aeon seems ready to conquer Vietnam’s regions

Inside Retail

A decade after making its debut in Vietnam, Japanese retail giant Aeon is making a move into regional towns, armed with 10 years of data about local consumer behaviour and a renewed commitment to what is now its second-largest international market. Struggling to achieve growth in its home market, the company is ramping up its investment in Southeast Asia – especially in Vietnam and Cambodia.

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Grubhub Teams Up With Albertsons To Deliver Groceries Nationwide

Retail Wire

In a strategic move to enhance its grocery delivery services, Grubhub has announced a partnership with Albertsons Companies, one of the leading grocery retailers in the United States.

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How Zebra helped Sally Beauty get front-line staff working smarter, not harder

Inside Retail

With multiple store systems and communication channels, how can a major multinational retailer ensure its associates are getting all the information they need to ensure a consistent, positive customer experience across its entire chain? Two years ago, that was the challenge facing Sally Beauty Holdings, an international retailer specialising in products to treat hair, nails and skincare.

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Ozempic Manufacturer Novo Nordisk Builds $4.1B Warehouse in NC

Retail Wire

The demand for Ozempic has exponentially increased.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Navigating EOFY sales: How Australian retailers can maximise success

Inside Retail

As the End of Financial Year (EOFY) approaches, Australian retailers have a golden opportunity to maximise their sales by aligning with current market trends and customer expectations. By integrating these insights into their operations, retailers can optimise their performance and stand out in a competitive landscape. The return revolution Recent insights from Australia Post reveal that eight in 10 Australian households now shop online, highlighting the importance of a strong e-commerce strateg

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Canned Coffee Recall: What We Know

Retail Wire

The canned coffee has been recalled due to botulism contamination.

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L Catterton acquires Naomi Watts’ Stripes Beauty 

Inside Retail

LVMH-backed L Catterton has acquired Naomi Watts’ beauty brand, Stripes Beauty, which was developed to address menopause and aging issues. Watts founded the brand in 2022 to normalize discussions about menopause and other symptoms caused by natural hormonal changes as women age. Stripes Beauty will benefit from L Catterton’s investment to accelerate its growth both domestically and internationally, with the new leadership of executive chair Debra Perelman (former Revlon CEO) and president

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Networking Tips for University Students Aspiring to Enter the Retail Design Industry

Retail Focus

For university students in particular who want to work in competitive industries like retail design, networking is essential. Creating a strong professional network could lead to internships, employment chances, and priceless mentoring. Here are some crucial networking advice aimed at students hoping to succeed in retail design. Gain Knowledge of the Industry Understand the retail design sector before you start networking.

Finance 130
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.