Retail TouchPoints

JUNE 25, 2024

The prevalence of gift card fraud poses a significant threat to retailers and consumers alike. Recent data from the Federal Trade Commission (FTC) paints a stark picture, revealing that gift card scam losses totaled over $228 million last year — a staggering increase of more than $100 million from 2020. As cybercriminals continue to exploit vulnerabilities in traditional payment methods, such as plastic gift cards, it becomes imperative for retailers to adapt, and many are turning to digital gif

Consumer 277

Consumer Shipping Management Marketing 277

Inside Retail

JUNE 25, 2024

The owners of Australia’s biggest golf retailer Drummond Golf are looking to sell the company after 22 years of ownership. Lion Advisory has been hired to assist in the sale process, which includes 100 per cent of Drummond Golf’s master franchise, the Big Swing Golf master franchise, and an e-commerce business. Other assets include Drummond’s interests in 17 company-owned stores and its 66 per cent shareholding in wholesale golf company Golf Works.

Wholesale 306

Wholesale Apparel Planning Marketing 306

Retail TouchPoints

JUNE 25, 2024

Nearly 1,800 Albertsons Companies stores are joining the Grubhub Marketplace for delivery, including the Albertsons , Safeway , Vons , Jewel-Osco , Shaw’s , Acme and Tom Thumb banners. The deal marks Grubhub’s first national grocery deal following its partnership with Mercato , a marketplace for independent grocers. Albertsons Cos. customers will now be able to schedule delivery of their grocery orders through the Grubhub app and website and via the Grubhub+ loyalty program, which provides

Grocer 289

Grocer Planning ATS Fulfillment 289

Inside Retail

JUNE 25, 2024

Less than a year after making its Asia debut in Tokyo, the Paris-based luxury leather goods label Polene has recently expanded its international presence with a flagship store in South Korea, aiming to capture the burgeoning affluent demographic in the country. The move comes at a time when South Korea is experiencing an influx of international luxury brands establishing a presence in the market.

Accessories 278

Accessories Fashion Marketing Department Stores 278

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Customer Experience

Retail TouchPoints

JUNE 25, 2024

Vera Bradley is among the 15 brands worldwide using the TrusTrace solution for Forced Labor Prevention (FLP) in its supply chain. The solution collects primary data from suppliers, proactively screens it for risk against the U.S. Customs and Border Protection (CPB) entity list and enables AI-powered chain of custody creation and document collection.

ATS 285

ATS 285

Inside Retail

JUNE 25, 2024

A prospective backdoor listing and a marriage of convenience have enlivened end of financial year stock market prognostications. The backdoor listing on the Australia Securities Exchange for Chemist Warehouse through a merger with Sigma Pharmaceuticals looks problematic. The marriage of convenience through a Myer acquisition of Premier Investments apparel brands portfolio is more likely to succeed.

Apparel 277

Apparel Department Stores Wholesale Fashion 277

Inside Retail

JUNE 25, 2024

Campion Group has named former Kmart GM of customer experience Tom Bradley as its new CEO. Campion Group’s businesses include education supplier Campion Education, publisher Insight Publications, library supplier The Book House, and education technology specialist EdSoft. It has 14 retail stores across Australia. Prior to Kmart, Bradley served as regional strategy director at Bacardi and as GM of customer insights at Coles. “After an extensive search, during which we met many excepti

Customer Experience 276

Customer Experience ATS 276

Retail TouchPoints

JUNE 25, 2024

Kara Carter has been in a long-term relationship with Hanna Andersson. Starting as a Merchandising Director in 2014, she has spent a decade working her way up the ranks (save for a short eight -month break in 2018) to VP of Merchandising, SVP of Merchandising and Design and, eventually, to her current role as Chief Product Officer. While a lot can change at a brand in 10 years, Carter believes that the essence of the Hanna Andersson brand has remained very much intact since she started: to champ

Merchant Services 263

Merchant Services Payment Services Customer Experience Marketing 263

Inside Retail

JUNE 25, 2024

Black Milk Clothing has named Jackie Kruger as CEO, succeeding Linda Lillis, effective immediately. Linda is the wife of Black Milk Clothing founder James Lillis, who passed away in February. Lillis will remain in the company, transitioning into a board role. Prior to the new appointment, Kruger has been serving at Black Milk Clothing for more than 11 years, with the most recent role as COO.

Fashion 258

Fashion ATS Accessories 258

Retail TouchPoints

JUNE 25, 2024

Amazon has announced the dates of its 10 th annual Prime Day event, which will take place from July 16 at 12:01 a.m. PDT through July 17 across 23 countries, including the U.S. Megan Thee Stallion’s in the music video for her original song “It’s Prime Day.” (Image courtesy Amazon) The dates were announced via a music video and new original song from pop star Megan Thee Stallion called It’s Prime Day.

Apparel 263

Apparel Shopping ATS Marketing 263

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Inside Retail

JUNE 25, 2024

Less than a year after making its Asia debut in Tokyo, the Paris-based luxury leather goods label Polene has recently expanded its international presence with a flagship store in South Korea, aiming to capture the burgeoning affluent demographic in the country. The move comes at a time when South Korea is experiencing an influx of international luxury brands establishing a presence in the market.

Accessories 244

Accessories Fashion Marketing Department Stores 244

Retail TouchPoints

JUNE 25, 2024

The proposed $30 billion settlement of the Visa/Mastercard swipe fee litigation, which has been going on for nearly two decades, may still need some more time to be resolved. U.S. District Judge Margo Brodie indicated in a filing this week that she would likely not approve the settlement, according to the Wall Street Journal. Brodie had made remarks during a June 13 hearing citing concerns by the National Retail Federation (NRF) and other merchant groups that the settlement is insufficient and d

Merchant Services 262

Merchant Services Point of Sale Consumer Marketing 262

Retail Wire

JUNE 25, 2024

This summer, Cheez-It and Hidden Valley Ranch are set to appease fans with their latest creation: Cheez-It x Hidden Valley Ranch Crackers.

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Retail TouchPoints

JUNE 25, 2024

Foot Locker has enhanced its FLX Rewards program with the introduction of FLX Cash, which allows members to use loyalty program points toward purchase discounts along with additional member benefits including priority access to highly anticipated sneaker launches, exclusive sales, free returns and upgraded birthday gifts. Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded s

Drop-Shipping 258

Drop-Shipping Planning Returns Shipping 258

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

JUNE 25, 2024

Foot Locker has unveiled a revamped FLX Rewards program, set to transform the sneaker shopping experience with enhanced convenience and exclusive benefits.

Shopping 237

Shopping Apparel 237

Inside Retail

JUNE 25, 2024

7-Eleven Australia’s latest initiative to reduce textile waste going to landfill focuses on recycling old uniforms. The convenience chain is working with Loop Upcycling (Loop) to turn textiles into stretch fabric beanies. Julie Laycock, general manager – customer at 7-Eleven, said “Having identified old uniforms and other textiles, and learning from Loop Upcycling what the fabrics could be turned into, we collaborated with our community partners The Salvation Army and AMES Australia to determine

Management 147

Management ATS 147

Retail Wire

JUNE 25, 2024

Hooters restaurant is closing multiple locations. The eateries that are shutting down have reportedly been underperforming.

Location 246

Location 246

Inside Retail

JUNE 25, 2024

A decade after making its debut in Vietnam, Japanese retail giant Aeon is making a move into regional towns, armed with 10 years of data about local consumer behaviour and a renewed commitment to what is now its second-largest international market. Struggling to achieve growth in its home market, the company is ramping up its investment in Southeast Asia – especially in Vietnam and Cambodia.

Specialty Store 147

Specialty Store Supermarket Marketing Shopping 147

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

JUNE 25, 2024

At the Cannes Lions International Festival of Creativity last week, Moderna's chief brand officer, Kate Cronin, revealed that 83% of the company's employees use ChatGPT daily.

ATS 213

ATS 213

Inside Retail

JUNE 25, 2024

With multiple store systems and communication channels, how can a major multinational retailer ensure its associates are getting all the information they need to ensure a consistent, positive customer experience across its entire chain? Two years ago, that was the challenge facing Sally Beauty Holdings, an international retailer specialising in products to treat hair, nails and skincare.

Management 147

Management Store Operations Promotions Customer Experience 147

Retail Wire

JUNE 25, 2024

Deep discounts abound during the yearly shopping experience for Prime members.

Returns 260

Returns Shopping 260

Inside Retail

JUNE 25, 2024

As the End of Financial Year (EOFY) approaches, Australian retailers have a golden opportunity to maximise their sales by aligning with current market trends and customer expectations. By integrating these insights into their operations, retailers can optimise their performance and stand out in a competitive landscape. The return revolution Recent insights from Australia Post reveal that eight in 10 Australian households now shop online, highlighting the importance of a strong e-commerce strateg

Drop-Shipping 147

Drop-Shipping Returns Shipping Management 147

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

Wholesale

Retail Wire

JUNE 25, 2024

In a strategic move to enhance its grocery delivery services, Grubhub has announced a partnership with Albertsons Companies, one of the leading grocery retailers in the United States.

Supermarket 162

Supermarket 162

Inside Retail

JUNE 25, 2024

Like clockwork, consumers will find many US-based brands and retailers shifting their logos or in-store imagery to feature rainbow-inspired designs in June. Consumers will also find various examples of retailers or brands launching limited-edition Pride collections, from rainbow-coloured apparel to children’s books featuring an inclusive array of familial set-ups, online and in-store.

Apparel 130

Apparel Advertising Consumer Promotions 130

Retail Focus

JUNE 25, 2024

For university students in particular who want to work in competitive industries like retail design, networking is essential. Creating a strong professional network could lead to internships, employment chances, and priceless mentoring. Here are some crucial networking advice aimed at students hoping to succeed in retail design. Gain Knowledge of the Industry Understand the retail design sector before you start networking.

Finance 130

Finance Management Customer Experience Marketing 130

Retail Gazette

JUNE 25, 2024

THG owned online beauty retailer Lookfantastic is set to open a phsyical store in the Greater Manchester town of Altrincham The store is set to occupy the George Street unit vacated by JD Sports. Lookfantastic, acquired by THG in 2010, was one of the UK’s first digital beauty retailers. The store opening comes after the group highlighted the success of its beauty division as a key driver of growth.

Fulfillment 124

Fulfillment Shopping Management Department Stores 124

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

JUNE 25, 2024

The canned coffee has been recalled due to botulism contamination.

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147

Retail Gazette

JUNE 25, 2024

Dominic Chappell must pay at least £50m to cover losses incurred by BHS prior to its collapse after a judge determined that the former head of BHS, sought to “plunder” the UK retailer. On Tuesday, the High Court ruled that Chappell, who acquired the chain from Sir Philip Green for £1, is liable for repayments demanded by BHS liquidators, who sued Chappell for wrongful trading, misfeasance, and breach of fiduciary duty.

Department Stores 119

Department Stores Planning ATS 119

Retail Wire

JUNE 25, 2024

Ferrari's CEO, Benedetto Vigna, has revealed that its all-electric model will possess all the driving and emotional characteristics of a signature Ferrari.

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100

Retail Gazette

JUNE 25, 2024

AO has posted a strong profit performance which surpassed expectations, as it moves back to being a double digit revenue growth business in the year ahead. For the full year to March 31, 2024, adjusted profit before tax at the retailer surged 186% to £34.3m, exceeding its previous guidance of between £28m and £33m. Total revenue for the period was £1.04bn, down 9% from £1.14bn last year which AO said was “as expected”, reflecting the impact of strategic decisions to eliminate non-co

Accounting 115

Accounting ATS 115

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