Tue.Aug 13, 2024

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Starbucks CEO Steps Down and Makes Way for Chipotle CEO

Retail Wire

Starbucks has appointed Brian Niccol as its new chairman and chief executive officer, effective Sept. 9, 2024. Its current CEO, Laxman Narasimhan, is stepping down immediately.

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Navigating AI Adoption: Why the Co-Pilot Approach is the Most Successful  

Retail TouchPoints

Co-pilots are essential on a commercial aircraft: they’re there to assist the captain in operating the aircraft, monitor instruments and systems, communicate with air traffic control and generally divide the workload with the pilot. While a co-pilot’s role is one of assistance and support, they are also fully trained to take over operation of the aircraft if needed.

Markdowns 311
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IKEA Begins ‘Ready for College’ Bus Tour Across the US

Retail Wire

IKEA U.S. is launching its first IKEA Ready for College bus tour, which will visit 30 college campuses across the country this late summer and early fall.

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Incy Interiors to cease trading this month, starts closing down sale

Inside Retail

The owner of embattled furniture brand Incy Interiors has apologised to customers for lengthy delivery delays and says the retailer will work to fulfil all outstanding orders before shutting up shop. Owner Tom Fitzpatrick surprised customers on Saturday when he announced Incy Interiors will hold its final sale until August 25, before ceasing trading the following day.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Wendy’s Is Offering Free Kids’ Meals. Here’s How To Get Them

Retail Wire

Wendy's continues to offer incentives on its food.

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Trove Acquires Recurate to Bolster Recommerce Offering for Brands

Retail TouchPoints

Trove , a key player in the branded resale and customer trade-in space, has acquired full-service resale platform Recurate to solidify its position in the evolving and ever-expanding recommerce market. Financial terms of the deal were not disclosed. With this acquisition, Trove will integrate its resale capabilities, which include store trade-ins, digital trade-ins, returns processing, non-new inventory management and resale site building and management with Recurate’s peer-to-peer expertise

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Home Depot Predicts Profit To Fall as Consumers Put Projects on Hold

Retail Wire

The home improvement retailer saw net income and sales drop in Q2 2024.

Consumer 273
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Starbucks CEO Steps Down Less Than Two Years Later

Retail TouchPoints

After less than two years at his post, Laxman Narasimhan is stepping as CEO of Starbucks. Brian Niccol, who currently serves as Chairman and CEO of Chipotle , will take over the head leadership role starting Sept. 9, 2024. Starbucks CFO Rachel Ruggeri will act as interim CEO to support the leadership transition. Narasimhan initially joined Starbucks after the company embarked on a “global search” for a new leader.

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E&S to “fill a void” for JB Hi-Fi: “We have many competencies they don’t”

Inside Retail

JB Hi-Fi Group’s acquisition of a majority stake in Melbourne-based kitchen, bathroom and laundry product supplier E&S Trading Co will enable the business to expand nationally, according to E&S managing director Rob Sinclair. E&S has 10 showrooms in Victoria and an e-commerce site, but now that the ink has dried on the deal, attention has shifted to rolling out the first interstate showroom, due to open in Canberra in September.

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Primark Takes Multi-Pronged Approach to Sustainability, from Supply Chain to Customer Education

Retail TouchPoints

Primark has been making significant progress toward ambitious sustainability goals — including cutting its greenhouse gas emissions in half by 2030 — and the apparel retailer has the receipts to prove it. But improving sustainability, part of the retailer’s Primark Cares program, isn’t easy — particularly when business goals call for growth, including expanding the Primark store footprint from the current 445 locations globally to 530 stores by 2026.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Temple & Webster reports record sales despite cost-of-living crisis

Inside Retail

Online furniture retailer Temple & Webster has posted record sales and active customer numbers for FY24, going against the ongoing retail slump caused by the cost-of-living crisis. The company’s revenue reached $498 million for the 12 months ended June 30, up 26 per cent compared to the prior year. The number of active customers also rose to a historic high of 1.1 million, representing a 31 per cent increase.

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Princess Polly Continues U.S. Push with Four New Stores

Retail TouchPoints

Princess Polly , the Australian fashion brand, is opening four new stores on both U.S. coasts. According to Co-CEO Eirin Bryett, U.S. customers have “fully embraced” the brand’s first store in Los Angeles, which has encouraged the brand to invest further in new store openings. A part of a.k.a. Brands Holding Corp. , Princess Polly has become a favorite among Gen Z for its on-trend styles and more sustainable product development practices.

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Here’s Why In-N-Out Burger Will Likely Never Open in New York

Retail Wire

In-N-Out Burger continues to expand throughout the Midwest.

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Global fashion retailers raise concerns over Bangladesh’s political turmoil

Inside Retail

Bangladesh’s ongoing political unrest has placed the country’s textile and garment industry in a uniquely difficult position and poses significant challenges to global fashion retailers, many of which are already seeking to diversify their sourcing. The instability has the potential to impact production schedules and the supply chain, which could result in delays and higher costs.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Ford Issues a Do-Not-Drive Advisory for 765,600 Vehicles

Retail Wire

Ford has issued a do-not-drive advisory on its website that calls for certain vehicles linked to the three previous Takata airbag recalls, notifying owners to seek repairs immediately.

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Starbucks names Brian Niccol as chairman, CEO

Inside Retail

Starbucks has appointed Brian Niccol as chairman and CEO, effective September 9, a move which according to an analyst, reflects the growing dissatisfaction from activist investors over the coffee chain’s operations. Niccol will succeed Laxman Narasimhan who has stepped down as CEO and board member, effective immediately after just one year in the role.

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Taco Bell Baja Blast Special Promo Includes Limited Stanley Cups

Retail Wire

Taco Bell's latest Baja Blast promotion goes live.

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Home Depot lowers outlook despite ending streak of sales declines 

Inside Retail

The Home Depot has ended its five-quarter streak of sales declines but expects negative sentiment to continue in the months ahead. Sales of the home improvement retailer for the second quarter was $43.2 billion, a slight increase of 0.6 per cent year on year. The growth was largely thanks to the acquisition of roofing and building supplies firm SRS Distribution, which added $1.3 billion to total sales.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Consumers Just Aren’t Buying AI-Powered Products Like Many Companies Hoped For

Retail Wire

Privacy concerns could be pushing consumers away from products with AI-type labeling.

Consumer 147
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Asian grocery chain opens second mega-market in Victoria

Inside Retail

Asian grocery chain Foodle will open its second premium megamarket on August 20 in The Glen Shopping Centre in Victoria’s eastern suburbs. The location will feature 1800sqm and is designed by internationally renowned supermarket architects, Landini Associates. In addition to the mega-market, the facility features restaurants, bakeries, and live culinary options spread across three main zones.

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Disney Cruise Line Orders 4 More Ships to Its Ever-Growing Roster

Retail Wire

The company's fleet of floating experiences will get new additions in the coming years.

Shipping 130
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Like Nike before it, On plans to grow margins via DTC sales

Retail Dive

A nine-fold boost to profits in Q2 nevertheless missed some analysts’ expectations, as margins inched up only slightly.

Planning 124
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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LL Flooring Is Closing 94 Stores After Filing for Bankruptcy

Retail Wire

The Deleware-based company is reportedly $110M in debt.

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How Target made grocery a $24B business

Retail Dive

The retailer shares how assortment, e-commerce and labor changes have helped it grow food and beverage sales by more than $8 billion since 2019.

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Data: Sainsbury’s makes biggest market share gain since 1997 as Asda sales plummet

Retail Gazette

Sainsbury’s recorded its biggest market share gain since 1997 in last quarter as Asda’s sales plummet. According to fresh data from Kantar, Sainsbury’s market share jumped from 14.8% last year to 15.3% for the 12 weeks to 4 August, as it maintained its streak of being the fastest growing traditional supermarket. Its sales rose 5.2% over the period.

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[Podcast] The Magic of Digital in Retail

Retail Dive

In this three-part podcast series, we explore the applications of AI in retail across functions, what algorithmic retail is, why it’s essential and how building an Algorithmic Retail business enhances revenue, profitability and operational efficiencies while curbing waste and costs.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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John Lewis restructures shop floor teams in customer service push

Retail Gazette

John Lewis is planning to increase the amount of staff working on its shop floor as it unveils a multi-million pound investment into store technology. The department store told staff today (13 August) that it was making changes to their roles and realigning its staffing needs to “best meet customer demand”, however, this will result in a proposed 153 fewer roles – approximately 1% of its workforce.

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In latest effort to trim costs, Grove Collaborative switches to Shopify

Retail Dive

The sustainably-minded consumer products company reported expanded margins and narrowed losses in Q2, but sales and active customers declined.

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Pandora UK sales nudge up despite ‘sluggish’ consumer spending

Retail Gazette

Pandora’s UK sales marginally rose in its second quarter, as the jeweller benefitted from an increase in traffic during the period. Revenues nudged up 1% to £79.4m from £75.1m last year. The jewellery giant noted its UK performance remained ahead of the market, which it said was being impacted by dampened consumer sentiment. It also attributed a rise in traffic during the quarter to the “improving strength of the Pandora brand despite the tough consumer backdrop” Across the glo

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Lowe’s rebrands media network as it expands channel offerings

Retail Dive

The home improvement retailer is adding in-store audio, email, paid search and direct mail for install services to the platform.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.