Retail TouchPoints
OCTOBER 22, 2024
Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale. How can companies avoid alienating customers as their business grows?
Inside Retail
OCTOBER 22, 2024
Amazon is preparing to launch a low-cost storefront as it ramps up its fightback against Chinese deep-discounting rivals Temu and Shein. The US retail giant is imposing price caps for the first time in its history, regulating how much vendors can charge for their items in order to be featured on the new portal. “We are always exploring new ways to work with our selling partners to delight our customers with more selection, lower prices and greater convenience,” an Amazon spokesperson
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Retail TouchPoints
OCTOBER 22, 2024
Costco will be the official retail partner for Peloton ’s first seasonal offer. Beginning Nov. 1, Costco will sell an exclusive Peloton Bike+ bundle in 300 U.S. stores and online through Feb. 15, 2025, or while supplies last. Costco has recently focused on expanding its service portfolio; in April 2024 the retailer added weight loss care to its partnership with Sesame.
Inside Retail
OCTOBER 22, 2024
Jeanette Fenske, director of stores at Woolworths Supermarket, was this year’s distinguished recipient of the Women Leaders in Retail scholarship, supported by the Australian Retailers Association (ARA) and Chief Executive Women. As part of the scholarship, she will attend the Women’s Leadership Forum at Harvard Business School, a five-day short course, and have her tuition and travel expenses paid, valued at $25,000.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Retail Wire
OCTOBER 22, 2024
Patrons will be rewarded for their loyalty with an abundance of deals.
Retail TouchPoints
OCTOBER 22, 2024
Jennifer Wilson has been SVP and Chief Marketing Officer of Lowe’s for less than six months, but her nearly two-decades-long career at the home improvement retailer puts her in a unique position to push the business to the next level. “Being at a brand for 18 years, people might think I would do what we’ve always done or what’s safe,” Wilson said during Shoptalk Fall.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
OCTOBER 22, 2024
Melbourne Metro Tunnel has attracted several high-profile retail brands including IGA, People’s Coffee, Sushi Sushi, Starbucks, KFC and 7-Eleven to open stores next year. “To meet the needs of the anticipated commuter traffic, we are providing high quality retail amenities across each station, featuring some of Melbourne’s favourite retailers to enhance the passenger experience,” said Tom Larwill, associate director of retail leasing at Colliers.
Retail Wire
OCTOBER 22, 2024
Walt Disney Company is preparing for a new head mouse to run its operations.
Inside Retail
OCTOBER 22, 2024
In a world dominated by Amazon and where abandoned stores litter High streets worldwide, writing an epitaph for bricks-and-mortar retail seems simple. Still, physical stores are poised for a makeover. Retail’s future is in providing something special: real-world human connection and community-building, which is not possible online. The concept of “third spaces” is defined as social venues different from home (the first space) and work (the second space), where individuals may assemble, mix and g
Retail Wire
OCTOBER 22, 2024
Disney is preparing for a new head mouse to run its operations.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Inside Retail
OCTOBER 22, 2024
Timing is everything and knowing when to launch in a new market can make or break a brand’s success in a new region. US-based teen skincare brand Bubble burst into Australia’s beauty scene this month through a partnership with Priceline and is reportedly already one of the pharmacy retailer’s top-selling brands. With such a saturated beauty and skincare market, why was it the right time for Bubble to expand and how did it do so successfully?
Retail Wire
OCTOBER 22, 2024
More than a year after the retailer filed for bankruptcy, the partnership returns Bed Bath & Beyond to brick-and-mortar stores.
Retail Gazette
OCTOBER 22, 2024
Virgin Wines has returned to profitability after implementing a significant cost-cutting initiative across the business. Despite group sales remaining flat at £59m, the wine specialist shifted from a pre-tax loss of £700,000 to a £1.7m pre-tax profit for the year ending 28 June 2024. The retailer attributed the turnaround to increased operational efficiency, with its cost-cutting measures delivering £1.4m in annual savings.
Retail Wire
OCTOBER 22, 2024
Wendy's aims to create a festive atmosphere for families during the Halloween season, offering thematic Boo! Bags. Find out what's included.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Inside Retail
OCTOBER 22, 2024
It is not by accident that Paul Smith has become one of the most recognised names in the apparel industry today. The British-born fashion brand has been dressing celebrities and 1 per cent shoppers, ranging from David Bowie and Jenna Ortega, for the past 54 years. After starting with a single, quaint location in Nottingham, England, in 1970, Paul Smith now has 130 stores in over 60 countries.
Retail Wire
OCTOBER 22, 2024
Consumers will have greater control over who has access to their financial information and how it can be used.
Inside Retail
OCTOBER 22, 2024
Creating community hubs that facilitate local sub-cultures is the driving force behind Foot Locker’s decision to plant its feet firmly in Australia’s basketball culture. Inside Retail spoke with Natalie Ellis, vice president and GM for Foot Locker Asia Pacific about why the global retailer selected Melbourne Central as the location for its first new-concept flagship store in Australia, and fourth globally.
Retail Wire
OCTOBER 22, 2024
By the end of the year, Target will have slashed prices on over 10,000 products.
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Retail Gazette
OCTOBER 22, 2024
Shoe Zone has posted a decline in both revenue and profit as weak consumer demand and rising costs impact the budget footwear retailer during a revamp of its physical stores. For the year ending 28 September, revenue fell by 2.7% to £161.3m, down from £165.7m in the previous year. Pre-tax profit at the retailer dropped 42% to £9.5m, attributed to unseasonably wet weather and year-on-year increases in costs related to energy, depreciation, the National Living Wage, and container prices.
Inside Retail
OCTOBER 22, 2024
Starbucks Australia has appointed Braeden Lord as its new CEO, effective November 25. Lord, who is currently CEO of Gelatissimo, formerly held leadership positions at major retail brands such as 7-Eleven, Grill’d, and Bakers Delight. He has had a close relationship with Starbucks since 2004 and has been a member of its board since 2015. He succeeds Chris Garlick, who has been CEO since 2014 and will now take up the role as CEO of Retail Zoo.
Retail Wire
OCTOBER 22, 2024
The popular breakfast items are just one brand listed in a lengthy recall.
Inside Retail
OCTOBER 22, 2024
The independent ‘mom and pop’ retail sector, despite recovering slightly from its all-time low point during the Covid lockdowns, is stuck in a steep structural decline worldwide. For a combination of reasons, the retail industry is fast becoming the preserve of large chains. Nowhere is this more evident than in developing Asia, where e-commerce, shopping mall development and the financial muscle of the dominant retail conglomerates are steadily edging independents out of business.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Retail Wire
OCTOBER 22, 2024
Starbucks is joining the 'Wicked' craze.
Retail Customer Experience
OCTOBER 22, 2024
The free one-hour webinar will provide a practical roadmap for improving the customer experience with AI.
Retail Wire
OCTOBER 22, 2024
Drake is a major investor in Dave's Hot Chicken.
Retail Dive
OCTOBER 22, 2024
It's the second time in less than six months that the retailer has lowered prices. By the end of the year, the company said it will have cut prices on 10,000 items.
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Retail Wire
OCTOBER 22, 2024
Coffee Bean & Tea Leaf is bringing in the holiday season.
RETAIL MANAGEMENT SOFTWARE
OCTOBER 22, 2024
In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. One of the most effective ways to achieve these goals is by implementing a centralized database. A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently.
Theatro
OCTOBER 22, 2024
78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience, and delayed purchases as economic pressures and tech annoyances loom large. Purpose of this Study 2024 has been a tough year for many.
Retail Gazette
OCTOBER 22, 2024
Chancellor Rachel Reeves is considering imposing higher taxes on the likes of Amazon in a bid to support the UK’s struggling high streets. Reeves is thought to be exploring the idea of raising business rates paid by online tech giants in a wider shake-up on property taxes, The Telegraph reported. As part of her review, Reeves could scrutinise how much Amazon’s warehouses pay in tax in comparison to retailers on their store estates.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
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