Tue.Oct 22, 2024

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From Startup to Enterprise: What CX Looks Like at Different Business Stages

Retail TouchPoints

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale. How can companies avoid alienating customers as their business grows?

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Amazon planning ultra-cheap site to counter Temu, Shein

Inside Retail

Amazon is preparing to launch a low-cost storefront as it ramps up its fightback against Chinese deep-discounting rivals Temu and Shein. The US retail giant is imposing price caps for the first time in its history, regulating how much vendors can charge for their items in order to be featured on the new portal. “We are always exploring new ways to work with our selling partners to delight our customers with more selection, lower prices and greater convenience,” an Amazon spokesperson

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Costco Partners with Peloton for Seasonal Bike+ Offering

Retail TouchPoints

Costco will be the official retail partner for Peloton ’s first seasonal offer. Beginning Nov. 1, Costco will sell an exclusive Peloton Bike+ bundle in 300 U.S. stores and online through Feb. 15, 2025, or while supplies last. Costco has recently focused on expanding its service portfolio; in April 2024 the retailer added weight loss care to its partnership with Sesame.

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Why ‘the truth is in the stores’ for Jeanette Fenske, Woolies director of stores

Inside Retail

Jeanette Fenske, director of stores at Woolworths Supermarket, was this year’s distinguished recipient of the Women Leaders in Retail scholarship, supported by the Australian Retailers Association (ARA) and Chief Executive Women. As part of the scholarship, she will attend the Women’s Leadership Forum at Harvard Business School, a five-day short course, and have her tuition and travel expenses paid, valued at $25,000.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Inside Lowe’s Playbook for Pushing Category Conventions

Retail TouchPoints

Jennifer Wilson has been SVP and Chief Marketing Officer of Lowe’s for less than six months, but her nearly two-decades-long career at the home improvement retailer puts her in a unique position to push the business to the next level. “Being at a brand for 18 years, people might think I would do what we’ve always done or what’s safe,” Wilson said during Shoptalk Fall.

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Wendy’s Boo! Bags Arrive for Halloween Season

Retail Wire

Wendy's aims to create a festive atmosphere for families during the Halloween season, offering thematic Boo! Bags. Find out what's included.

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More Trending

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Bed Bath & Beyond Returns in Partnership with Kirklands

Retail Wire

More than a year after the retailer filed for bankruptcy, the partnership returns Bed Bath & Beyond to brick-and-mortar stores.

Returns 260
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Independent retail sector: Is there still a pulse?

Inside Retail

The independent ‘mom and pop’ retail sector, despite recovering slightly from its all-time low point during the Covid lockdowns, is stuck in a steep structural decline worldwide. For a combination of reasons, the retail industry is fast becoming the preserve of large chains. Nowhere is this more evident than in developing Asia, where e-commerce, shopping mall development and the financial muscle of the dominant retail conglomerates are steadily edging independents out of business.

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CFPB’s ‘Open Banking’ Rules Allow Consumers to Control Financial Data

Retail Wire

Consumers will have greater control over who has access to their financial information and how it can be used.

Consumer 258
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How Bubble cracked the Australian market, by mirroring its US and UK strategy

Inside Retail

Timing is everything and knowing when to launch in a new market can make or break a brand’s success in a new region. US-based teen skincare brand Bubble burst into Australia’s beauty scene this month through a partnership with Priceline and is reportedly already one of the pharmacy retailer’s top-selling brands. With such a saturated beauty and skincare market, why was it the right time for Bubble to expand and how did it do so successfully?

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Walt Disney CEO Ousted with Temporary Replacement, New CEO TBD 2026

Retail Wire

Walt Disney Company is preparing for a new head mouse to run its operations.

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Curating community: Retail’s answer to the loneliness crisis

Inside Retail

In a world dominated by Amazon and where abandoned stores litter High streets worldwide, writing an epitaph for bricks-and-mortar retail seems simple. Still, physical stores are poised for a makeover. Retail’s future is in providing something special: real-world human connection and community-building, which is not possible online. The concept of “third spaces” is defined as social venues different from home (the first space) and work (the second space), where individuals may assemble, mix and g

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Panera Celebrates My Panera Week With Value-Driven Deals

Retail Wire

Patrons will be rewarded for their loyalty with an abundance of deals.

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‘We are eager to expand our retail network’: Paul Smith’s North American boss

Inside Retail

It is not by accident that Paul Smith has become one of the most recognised names in the apparel industry today. The British-born fashion brand has been dressing celebrities and 1 per cent shoppers, ranging from David Bowie and Jenna Ortega, for the past 54 years. After starting with a single, quaint location in Nottingham, England, in 1970, Paul Smith now has 130 stores in over 60 countries.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Panera Celebrates MyPanera Week With Value-Driven Deals

Retail Wire

Patrons will be rewarded for their loyalty with an abundance of deals.

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Sneaker culture and strategic zones: Inside Foot Locker’s new Melbourne flagship

Inside Retail

Creating community hubs that facilitate local sub-cultures is the driving force behind Foot Locker’s decision to plant its feet firmly in Australia’s basketball culture. Inside Retail spoke with Natalie Ellis, vice president and GM for Foot Locker Asia Pacific about why the global retailer selected Melbourne Central as the location for its first new-concept flagship store in Australia, and fourth globally.

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Target Cuts Prices on 2,000 Items Just in Time for the Holidays

Retail Wire

By the end of the year, Target will have slashed prices on over 10,000 products.

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Starbucks Australia names Braeden Lord as its new CEO

Inside Retail

Starbucks Australia has appointed Braeden Lord as its new CEO, effective November 25. Lord, who is currently CEO of Gelatissimo, formerly held leadership positions at major retail brands such as 7-Eleven, Grill’d, and Bakers Delight. He has had a close relationship with Starbucks since 2004 and has been a member of its board since 2015. He succeeds Chris Garlick, who has been CEO since 2014 and will now take up the role as CEO of Retail Zoo.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Disney Announces New Board Chair and Plans To Replace CEO in 2026

Retail Wire

Disney is preparing for a new head mouse to run its operations.

Planning 262
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Target cuts prices on 2K items for the holiday season

Retail Dive

It's the second time in less than six months that the retailer has lowered prices. By the end of the year, the company said it will have cut prices on 10,000 items.

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Cost-cutting drives Virgin Wines back to profitability

Retail Gazette

Virgin Wines has returned to profitability after implementing a significant cost-cutting initiative across the business. Despite group sales remaining flat at £59m, the wine specialist shifted from a pre-tax loss of £700,000 to a £1.7m pre-tax profit for the year ending 28 June 2024. The retailer attributed the turnaround to increased operational efficiency, with its cost-cutting measures delivering £1.4m in annual savings.

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Kodiak Frozen Waffle Recall Over Potential Listeria Contamination

Retail Wire

The popular breakfast items are just one brand listed in a lengthy recall.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Chancellor considers ‘Amazon tax’ to boost high street

Retail Gazette

Chancellor Rachel Reeves is considering imposing higher taxes on the likes of Amazon in a bid to support the UK’s struggling high streets. Reeves is thought to be exploring the idea of raising business rates paid by online tech giants in a wider shake-up on property taxes, The Telegraph reported. As part of her review, Reeves could scrutinise how much Amazon’s warehouses pay in tax in comparison to retailers on their store estates.

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Coffee Bean & Tea Leaf Unveils 2024 Limited Edition Holiday Collection in the Philippines

Retail Wire

Coffee Bean & Tea Leaf is bringing in the holiday season.

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John Lewis launches new Made By Care lifestyle collection with care experienced designer

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A stylish lifestyle range designed by a fine art student, is now available online and in John Lewis and Waitrose stores, aiming to raise donations to make a real and lasting difference to the lives of young people who are care experienced.

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Halfords posts flat sales as consumers remain cautious on spending

Retail Gazette

Halfords has posted flat sales in its first half as it warned consumers remain cautious in their discretionary spend ahead of the upcoming Autumn Budget at the end of this month. The motoring and cycling retailer’s like-for-like were broadly flat, slipping 0.1% in the 26 weeks to 27 September in comparison although it was faced with a tough comparative period, as sales jumped 8.3% last year.

Consumer 105
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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Walmart adds pharmacy to same-day delivery

Retail Dive

The retail giant said it’s responding to a top request from its customers. The option is now available in six states and will expand nationally.

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Drake Gifts Everyone Free Dave’s Hot Chicken for His Birthday on October 24 

Retail Wire

Drake is a major investor in Dave's Hot Chicken.

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Let the ghoul times roll: Why retailers love Halloween

Retail Dive

Companies are engaging with the fall holiday earlier than ever. Because, as it turns out, Halloween is a big moneymaker.

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Starbucks Launches New Line of ‘Wicked’ Themed Coffees & Mugs

Retail Wire

Starbucks is joining the 'Wicked' craze.

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.