Thu.Jun 01, 2023

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Street Legal: Ebay Expands Authenticity Guarantee to Cover Streetwear

Retail TouchPoints

Ebay has expanded its Authenticity Guarantee to streetwear to help ensure all new and pre-owned items sold for $200 or more can be verified for authenticity. This adds a sixth category to Ebay’s authentication service , which also includes sneakers, watches, jewelry, handbags and trading cards. All eligible streetwear bought and sold in the U.S. will be vetted and verified by Ebay’s professionally trained authenticators, using a combination of physical inspection and technical equipment in

Jewelry 290
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The ‘silent majority’ have a beef with brands. Here’s why

Inside Retail

Customers are becoming increasingly irritated by what they perceive to be aggressive sales approaches in digital marketing communications. According to a report from Customology, dubbed The Unspoken Customer, many consumers do not trust brands or their communications, therefore overly enthusiastic customer campaigns could be detrimental to businesses.

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CNBC: Dollar General Shareholders Vote in Favor of Worker Safety Audit

Retail TouchPoints

Dollar General shareholders reportedly voted to pass a resolution that calls for the creation of an independent audit into worker safety, according to CNBC. The proposal, which was filed by Domini Impact Investments , asked the Dollar General board to commission an audit looking into the retailer’s worker safety policies and practices. The proposal recommended that the audit include evaluation of practices that could contribute to an unsafe or violent environment, such as staffing capacity.

Planning 289
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Australia’s Toys ‘R’ Us to open physical stores in the UK

Inside Retail

Children’s goods retailer Toys ‘R’ Us has partnered with British retailer WHSmith to open nine high-street stores across the country. The partnership – led by the Australian-listed Toys ‘R’ Us company – follows last year’s launch of Toys’R’ Us UK e-commerce website which sells a broad assortment of toys and products. The new stores will feature dedicated sections by age, interest and category with interactive experiences along with a key range of products and activi

Planning 263
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Walmart Switches to Recyclable Paper Bag Mailers and Right-Sized Packaging

Retail TouchPoints

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. One of the biggest impacts is expected from Walmart’s retreat from plastic mailer envelopes for shipping.

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Retailers will find it ‘difficult to absorb’ minimum wage rise

Inside Retail

Retail groups have warned of job cuts in the wake of today’s increase in the minimum wage – the size of which has been described by one industry body as “out of touch” The Fair Work Commission (FWC) has boosted the national minimum wage by 5.75 per cent from July 1, coupled with a scheduled 0.5 per cent boost in superannuation guarantee.

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First look: Inside Victoria’s Secret’s first Queensland store

Inside Retail

Victoria’s Secret has opened its first Queensland store at the Pacific Fair shopping centre on the Gold Coast. The new store, which joins more than 1350 Victoria’s Secret locations worldwide, offers beauty products including modern, fashion-inspired collections, fine fragrances, body care and loungewear. The design reflects the brand’s new Store of the Future retail strategy.

Fashion 246
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Retail Brands Have Missed the Mark on NFTs: Three Ways to Get it Right Going Forward

Retail TouchPoints

Retailers never get a rest: there’s always a new digital advertising platform to master. Today, NFT campaigns are the emerging medium. Though standards are scarce, fraud is rife and big wins are few, many retail brands have already tested the NFT waters. As a former digital strategy executive at Starbucks and Amazon, and now a founder of Thred, an AI-driven NFT ratings-and-reviews site, I’ve been keenly following how brands use NFTs to engage with consumers.

Consumer 278
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First look: Inside Victoria’s Secret’s first Queensland store

Inside Retail

Victoria’s Secret has opened its first Queensland store at the Pacific Fair shopping centre on the Gold Coast. The new store, which joins more than 1350 Victoria’s Secret locations worldwide, offers beauty products including modern, fashion-inspired collections, fine fragrances, body care and loungewear. The design reflects the brand’s new Store of the Future retail strategy.

Fashion 242
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Sensormatic Solutions Aims to Enhance Inventory Visibility with TrueVUE

Retail TouchPoints

Sensormatic Solutions ’ TrueVUE Cloud was designed to help global retail enterprises reach and maintain inventory accuracy and fulfillment for customers across all channels. The software assists retailers’ understanding of where merchandise is, how it’s moving and how shoppers are interacting with it, and Sensormatic has recently added new enhancements with the goal of addressing modern needs.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Walmart uses AI to inform its security analysts

Retail Wire

Walmart has used artificial intelligence technology to find patterns and make sense of the trillions of pieces of data it generates every year. “There’s scale, and then there’s Walmart scale,” said Rob Duhart, Walmart’s deputy chief information security officer.

ATS 237
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Walmart Raises Pay for 7,000+ Opticians and Pharmacists

Retail TouchPoints

Walmart is raising salaries for approximately 3,700 pharmacists and more than 4,000 opticians as part of its effort to become an employer of choice for its growing Health & Wellness business. The retailer also is launching an Optician Development Program to help vision associates gain more career opportunities as part of the initiative. Walmart’s average salary for its pharmacists now tops $140,000 annually, not including bonuses and incentives.

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Retail’s returns challenge: How to balance customer demands and overheads

Inside Retail

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Sophia Pope is the sales and customer success leader for Shipstation, a leading web-based order management and shipping software designed to help retailers efficiently process, fulfil and ship their e-commerce orders.

Returns 234
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Conservative groups call for Chick-fil-A boycott

Retail Wire

Chick-fil-A, long a darling of conservative political and religious groups, is now the target of boycott calls by right-wingers who disapprove of the company having a department dedicated to diversity, equity and inclusion.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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“So much demand”: Why Country Road Group is investing in mobile apps

Inside Retail

Since the industry-altering impact of the Covid-19 pandemic, retailers have been working to empower their e-commerce offer and connect it more thoroughly to the in-store experience. Research from Data.ai found that consumers are, on average, spending four to five hours per day in apps. However, according to omnichannel tech firm New Store, only 33 per cent of retail businesses operate their own mobile app.

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Patagonia sues Nordstrom, claiming counterfeit sales at Rack

Retail Dive

The brand recently stopped selling via the department store and its off-price stores and discovered the alleged fakes this year, per court documents.

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Retail’s returns challenge: How to balance customer demands and overheads

Inside Retail

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Sophia Pope is the sales and customer success leader for ShipStation, a leading web-based order management and shipping software designed to help retailers efficiently process, fulfil and ship their e-commerce orders.

Returns 130
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Amazon settles Ring and Alexa privacy invasion suits for $30 million+

Retail Wire

Amazon.com has agreed to pay more than $30 million to settle two federal lawsuits that claim the company’s Alexa voice assistant and Ring doorbell violated users’ rights to privacy. The Federal Trade Commission brought the suit against Amazon.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Arise Dr Robert Esser: Havaianas’ Apac boss and his surprise next role

Inside Retail

After five years of building the Havaianas brand across the Asia Pacific for Brazilian footwear company Alpargatas , Robert Esser has stepped down from day-to-day operations – and is now on his way to becoming a doctor. As he contemplates his next corporate move, Esser has taken an academic sabbatical to complete an exclusive Doctor of Business Administration (DBA) program at Ecole des Ponts et Chausees in Paris, one of 16 executives from around the world in the intake.

Apparel 130
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Dollar General cuts guidance, shareholders OK safety audit

Retail Dive

The retailer also plans to slow the opening pace of its PopShelf stores this year.

Planning 124
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How Mud Australia CEO remains invigorated after 29 years in the business 

Inside Retail

While all of its porcelain homewares are made in its studio in Sydney, hit ceramics brand Mud Australia has taken the world by storm, with 10 stores globally. Founded in 1994, the climate-neutral business is renowned for its craftsmanship , timeless design aesthetic, and products that are built and designed to last. Here, we chat with Mud Australia’s founder, designer and CEO Shelley Simpson about work-life balance, why the business has invested in the Headspace app, monthly massages on-site and

Outdoor 130
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Macy’s slashes outlook after weak Q1

Retail Dive

The department store has fared worse this year than it expected, and is bracing for customers to continue to pull back in coming months.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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How to show true leadership through difficult times

Inside Retail

Let’s face it, things have been tough for a lot of people for some time now. The complexities and demands created by the Covid-19 pandemic are far from over and the economic climate has many people doing it tough. While it’s unsurprising that many people and leaders are feeling the strain, the simple truth is how we choose to respond to adversity has the biggest influence on our resilience and the likelihood of success.

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Ikea stores owner Ingka acquires supply chain software firm

Retail Dive

The largest owner of Ikea stores purchased Made4Net as the company seeks to modernize its omnichannel operations.

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Retail appointments of the week

Inside Retail

New Converse CEO named Nike has announced the appointment of Jared Carver as the new president and CEO of Converse. The move is part of a larger leadership shuffle within the company. Carver, who has been with Converse for over 12 years, will succeed Scott Uzzell, who will transition internally to Nike, as the VP/GM of North America. In his new position, Carver will report to Nike president and CEO, John Donahoe.

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Beautycounter CEO exits in leadership shuffle

Retail Dive

Marc Rey was in the top spot for less than two years, and leaves as the beauty brand brings on a new chief financial officer and board chair.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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From administration to $65m acquisition: Behind Bevilles’ business turnaround

Inside Retail

Run by the same family for almost 90 years, jewellery chain Bevilles was recently acquired by Michael Hill Jeweller in a $45.1 million deal, which was completed yesterday. The acquisition marked another milestone in the decade-long turnaround of Bevilles, which is now expected to generate over $60 million in revenue by the end of the financial year.

Fashion 130
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Higher costs cut into Advance Auto Parts’ profits

Retail Wire

Advance Auto Parts has lowered its full-year profit guidance as high raw material, labor and freight costs continue to pressure margins. The chain now expects to post earnings per share between $6 and $6.50, down from $10.20 to $11.20 in its previous guidance.

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Cisco U. Theater Sessions at Cisco Live Las Vegas

Cisco Retail

Hey You, yes You! Ready for Cisco Live Vegas? I know we are ready to host you, and boy, do we have so much waiting for you!

ATS 98
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Vast majority say companies should support the LGBTQ community

Retail Wire

Americans who do not identify as lesbian, gay, bisexual, transgender or queer support companies whose employment practices, advertising and sponsorships support the LGBTQ community, according to a survey of more than 2,500 adults surveyed as part of GLAAD’s annual “Accelerating Acceptance study.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.