Retail TouchPoints
SEPTEMBER 12, 2023
The pandemic made “supply chain” a commonplace term, and now Amazon wants to make it a commonplace service. Ahead of its annual sellers’ conference, Amazon Accelerate , the tech giant announced the debut of a new suite of solutions for sellers called “Supply Chain by Amazon” (which we are assuming will be acronymized as “SCA” if history is any indicator).
Tokinomo
SEPTEMBER 12, 2023
Did you know that a new study from HubSpot showed that 55% of US and UK consumers mentioned that their brand loyalty is declining? During these challenging times, how can retailers and brands increase customer satisfaction and loyalty?
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Retail TouchPoints
SEPTEMBER 12, 2023
Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like excitement at finding a bargain or satisfaction at filling a need. But apparel shopping, particularly for women, too often puts consumers into an emotional minefield — so much so that some female shoppers don’t even feel comfortable sharing their clothing sizes with sales associates.
Inside Retail
SEPTEMBER 12, 2023
Recent research has revealed that luxury Australia retailers aren’t doing enough to capture the attention of, and drive consumer spending by, migrants of Asian background and heritage. This is despite the enormous opportunities these communities present, with their willingness to purchase from brands that they trust. According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Retail TouchPoints
SEPTEMBER 12, 2023
Retailers are waking up to the limitations of monolithic commerce stacks. These legacy models hinder one’s ability to be truly agile, which is particularly troublesome when considering the ever-emerging challenges of today’s commerce landscape. Sick of drawn-out development cycles and high costs, retailers want to transition to a composable commerce strategy.
Retail Focus
SEPTEMBER 12, 2023
Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The world of fashion retail is constantly evolving, and premium fashion retail brands find themselves at the forefront of this ever-changing landscape. While often confused with luxury brands, premium fashion retail brands have their unique attributes that set them apart.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
SEPTEMBER 12, 2023
Poundland owner Pepco Group has agreed to take control of up to 71 Wilko store leases from administrator PwC in a new last-minute deal. The discount giant’s parent company said it expects to convert stores to the Poundland brand while offering roles for Wilko team members as it looks to continue its own transformation programme. Poundland boss Barry Williams said it recognised the last few weeks had been difficult for workers of the embattled retailer.
Retail TouchPoints
SEPTEMBER 12, 2023
Macy’s Inc. has named Olivier Bron as the new CEO of its luxury brand Bloomingdale’s. Bron, who is scheduled to start in early November, will replace the previous Bloomingdale’s CEO Tony Spring, who will be taking the reins of the parent company as President and CEO when Jeff Gennette retires in 2024. Olivier Bron Bron brings more than 20 years’ of retail experience, most recently as CEO of Central Group’s Central and Robinson Department Stores in Thailand.
Retail Dive
SEPTEMBER 12, 2023
Brands, merchants and creators can sell products directly through shoppable videos and livestream features.
Retail TouchPoints
SEPTEMBER 12, 2023
Ebay has introduced Ebay consignment for luxury products, providing owners with direct access to expert sellers who will list and sell items on their behalf. The service is launching with designer handbags and will add other categories, including jewelry and watches, in 2024. The consignment partners will handle all components of the sale, from photography to pricing, to ensure the listing is competitive and professional.
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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.
Inside Retail
SEPTEMBER 12, 2023
Extreme heat and flooding could erase US$65 billion in apparel export earnings from four Asian countries by 2030, as workers struggle under high temperatures and factories close, research from Schroders and Cornell University showed on Wednesday. The study also mapped out the supply chains of six unidentified global apparel brands operating in the four countries studied — Bangladesh, Cambodia, Pakistan and Vietnam — and found all six would be hit materially.
Retail TouchPoints
SEPTEMBER 12, 2023
Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained” campaign, focusing on direct-to-consumer (DTC) products in categories including dining, entertaining, home décor and textiles. The retailer anticipates that the program will add 1,000 new items to its assortment during this fiscal year, which ends March 30, 2024.
Inside Retail
SEPTEMBER 12, 2023
TikTok has officially rolled out its e-commerce business in the US after months of testing, according to a blog post on Tuesday, as its Chinese-owner ByteDance looks to capitalise on the popularity of the social media app. TikTok is bringing online shopping through a series of features on its main app and is hoping to replicate the success of Asian platforms Shein and PDD Holdings’ Temu.
Retail TouchPoints
SEPTEMBER 12, 2023
BJ’s Wholesale Club has appointed Anjana Harve as EVP and CIO, effective immediately. In her new role, Harve will be responsible for the strategic leadership and direction of the company’s information technology organization to drive business outcomes, optimize revenue growth and improve operating efficiencies. Harve will report to Bob Eddy, the retailer’s Chairman and CEO.
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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.
Inside Retail
SEPTEMBER 12, 2023
New York Fashion Week is always a frenzied time when brands and buyers from around the world descend on New York City and the Spring/Summer collections are revealed. While some brands have decided to forgo the traditional fashion calendar, September is still the time when the latest trends are presented to the public. One trend that has steadily grown in popularity in recent years is gender neutral or unisex fashion.
Hyken
SEPTEMBER 12, 2023
As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. The same thing happens with employees inside an organization. You can usually find someone who seems to be doing more than expected – something that’s not in their job description.
Retail Gazette
SEPTEMBER 12, 2023
Amazon has introduced Iceland products to its website after the two businesses signed a deal. The frozen food specialist joins Co-op and Morrisons as a third-party supermarket partner on the ecommerce giant’s website. The items will initially only be available in some areas of Greater Manchester, before being launched elsewhere in the coming months.
Retail Dive
SEPTEMBER 12, 2023
In addition to failing to cancel orders and provide refunds, the Federal Trade Commission said the brand suppressed negative product reviews.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail Gazette
SEPTEMBER 12, 2023
Westminster council has signed off on the first stage of funding for the £90m overhaul of London’s Oxford Street. The council hopes the revamp will see the shopping district deliver a “world class offer and experience” after being flooded with American Candy and empty shop units, the Evening Standard reported. As part of its plans, the mile between Marble Arch and Tottenham Court will be redesigned with wider pavements and new additional crossings to help boost footfall along the street.
Retail Wire
SEPTEMBER 12, 2023
A CNBC analysis of several retailers reveals that inventory losses due to shrink and retail theft are generally only a small fraction of the retailers’ net sales. This is in stark contrast to other factors like excessive discounts and promotions, which exert more pressure on profit margins. While some companies, like Lowe’s, have disclosed significant.
Retail Gazette
SEPTEMBER 12, 2023
John Lewis is introducing 20 new designers to its collections for autumn/winter 2023, in a bid to become the “leading high street name for mid-premium clothing” The move is part of the department store company’s strategy to build its market share with younger shoppers, including those in their thirties and forties, and increase the frequency of fashion spend.
Retail Wire
SEPTEMBER 12, 2023
McDonald’s is phasing out self-serve soda fountains in its dining rooms across the United States by 2032, citing a desire for a consistent experience across all ordering points. This move comes in response to factors like food safety, theft prevention, and a decline in dine-in customers. The new “crew pour” system, which uses automated beverage.
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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.
Retail Dive
SEPTEMBER 12, 2023
While it works to reduce stock levels, the discounter is also investing in new planning tools to help manage flows at stores and distribution centers.
Retail Wire
SEPTEMBER 12, 2023
Oracle’s first-quarter revenue fell slightly below market expectations, reaching $12.45 billion, as companies reduced spending on cloud services due to economic uncertainties. The shift in digitization plans following a surge in cloud spending during the pandemic has impacted Oracle’s position, especially against major competitors like Amazon Web Services and Microsoft.
Retail Customer Experience
SEPTEMBER 12, 2023
A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer experience, not replace humans.
Retail Dive
SEPTEMBER 12, 2023
Olivier Bron, with stints at Central and Robinson Department Stores in Thailand and Galeries Lafayette in Paris, replaces longtime chief Tony Spring.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail Customer Experience
SEPTEMBER 12, 2023
Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 took a look at how the brand did it.
Retail Dive
SEPTEMBER 12, 2023
The on-again, off-again collaboration is back with Rihanna as creative director for a new shoe with multiple future launches expected.
Retail Customer Experience
SEPTEMBER 12, 2023
Tim Tang offers up four ways an MSP can help a retailer do more with less as it strives to edge out the competition.
Retail Smart Guys
SEPTEMBER 12, 2023
When it comes to inventory management, it’s easy to get lost in spreadsheets, logistics, and technology. While these are undoubtedly crucial aspects of the process, we must not overlook the human element. People skills in inventory management play a pivotal role in ensuring the efficient flow of goods, maintaining team morale, and fostering strong customer relationships.
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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.
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