Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers.

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Retail TouchPoints

JANUARY 26, 2021

Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands. Even more astounding, one in four consumers (and 48% of Gen Z) said they are shopping online because they were bored with nothing else to do.

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Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. This year, Australian shoppers are expected to spend a jaw-dropping $6.7 The key to thriving? Automation. per cent from 2023, according to Roy Morgan.

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

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Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

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Inside Retail

JANUARY 16, 2025

Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.

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Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

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Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

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Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

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Retail TouchPoints

MAY 2, 2022

Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. Mitigating Returns. Product returns in particular represent a huge portion of the negative impact that ecommerce has on the environment.

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. A seamless returns experience is now a baseline expectation for customers,” explains Daly. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. A seamless returns experience is now a baseline expectation for customers,” explains Daly. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.

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Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” This is far from Klarna’s first foray beyond the world of payments. Shoppable Video.

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Retail TouchPoints

APRIL 27, 2023

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. Contactless Services Can Soothe the Bite of Remote Returns.

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Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. it operates in silos and unconnected platforms. Endless aisle.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Customer Experience 147

Retail TouchPoints

MAY 21, 2021

There are subscription shopping services now available too. More than one-third of Americans said that none of the gifts they gave during the 2020 holiday season were shipped. Nearly every consumer in America (84.5%) looks for coupons while shopping online, according to our research. Only 15.5%

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Merchant Services Drop-Shipping Shipping Consumer 274

Retail Gazette

NOVEMBER 18, 2024

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores. The tie-up is designed to make shopping at the grocery giant more convenient for customers, who will be able to do their weekly shopping alongside collecting and returning their parcels in one trip.

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Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. A dislike of returns may be one of the most unifying sentiments in our culture today. In what we’ve termed trunk time , U.S.

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Retail TouchPoints

JUNE 25, 2024

Foot Locker has enhanced its FLX Rewards program with the introduction of FLX Cash, which allows members to use loyalty program points toward purchase discounts along with additional member benefits including priority access to highly anticipated sneaker launches, exclusive sales, free returns and upgraded birthday gifts.

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Inside Retail

JANUARY 25, 2022

Although Omicron may have dampened New Year spending, ABS figures show the end of coronavirus lockdowns, Black Friday sales and early Christmas shopping led to record retail spending in November. . However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . Embrace Digital Returns.

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Retail TouchPoints

APRIL 27, 2021

The Fillogic tech-enabled facility will offer a variety of shipping services, including same-day delivery for local residents and one-stop shopping that will allow customers to conveniently drop online returns on-site. Traveling customers visiting from other areas also will be able to easily ship their purchases home.

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Inside Retail

NOVEMBER 28, 2023

Whether using tried and tested pre-built templates from Klaviyo’s extensive library, or building unique flows using a simple drag-and-drop tool to create their own, retailers can create advanced, profitable automated flows that are proven to boost conversion rates. Thank you messages can be tailored to new shoppers or returning customers.

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Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Amazon’s Q4 revenue hit $125.56

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Inside Retail

JUNE 25, 2024

The return revolution Recent insights from Australia Post reveal that eight in 10 Australian households now shop online, highlighting the importance of a strong e-commerce strategy. But how crucial are shipping and returns? This indicates that many Australians prefer trying on clothes from the comfort of their home.

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Retail TouchPoints

JUNE 15, 2021

At the moment it is hard to accurately determine how much digital sales will drop (if at all), and whether this drop will be more than compensated for by an uptick in in-store sales. Profitably Managing Returns. With the surge in online shopping has come a surge in returns.

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Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

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Retail TouchPoints

FEBRUARY 3, 2023

The majority (59%) of shoppers say that being able to shop on mobile is important when deciding which brand or retailer to buy from, and mobile sales drove almost half (44%) of all online shopping revenue this holiday season. Drop shipping and print-on-demand are good options for smaller stores to avoid inventory issues.

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Merchant Services Payment Services Marketing Drop-Shipping 226

Retail TouchPoints

AUGUST 12, 2024

The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. Gross profit also increased 16.3% million, while gross margin landed at 56% compared to 54.6% the year prior.

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Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S., ecommerce merchants pulled in $10.8 ATO fraud against U.S.

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Merchant Services Drop-Shipping Payment Services Shipping 218

Retail TouchPoints

JUNE 4, 2020

Retailers have scrambled to ensure customers are able to get essential items as quickly as possible, using different methods to remain contact-free such as curbside pickup, social distancing while shopping in-store and home delivery. People never stop shopping — in fact, sales are soaring.

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Retail TouchPoints

JANUARY 2, 2024

Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. Flexibility entails things like free shipping , no cancellation fees, extended return windows , all the things that make it much more convenient to shop with a brand or retailer. A major reason for this drop?

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Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. That’s a drop in the bucket compared to Amazon’s 1.7

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Retail TouchPoints

DECEMBER 9, 2024

The way we shop is transforming, driven largely by millennials and Gen Z as they shift from active to passive shopping. This is passive shopping: less about intention and more about serendipity, where entertainment leads to spontaneous purchases. Drop culture taps into the emotional immediacy that drives passive shopping.

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Consumer Drop-Shipping Fulfillment Shipping 228

Retail TouchPoints

JULY 13, 2021

However, in the midst of all the challenges the year brought, the retail trends we saw last holiday season won’t just be a change in what’s been a norm — instead, they’ll be an acceleration of the shopping shift we’ve seen over the last decade. Even more impressively, online and non-store sales were up 23.9%, to $209 billion.

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