Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

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Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. A seamless returns experience is now a baseline expectation for customers,” explains Daly. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. A seamless returns experience is now a baseline expectation for customers,” explains Daly. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.

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Inside Retail

OCTOBER 24, 2024

This year, Australian shoppers are expected to spend a jaw-dropping $6.7 Building a future-proof tech stack To survive and thrive during Black Friday, retailers must invest in tech solutions that integrate seamlessly with their current systems – inventory management, CRMs, and shipping tools. The key to thriving? Automation.

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Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

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Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

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Inside Retail

JUNE 25, 2024

The return revolution Recent insights from Australia Post reveal that eight in 10 Australian households now shop online, highlighting the importance of a strong e-commerce strategy. But how crucial are shipping and returns? This indicates that many Australians prefer trying on clothes from the comfort of their home.

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Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. One of Wish’s biggest tactics to turn the tide has been improving the shipping experience in terms of both cost and speed. and Canada. on all orders over $10.

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Inside Retail

OCTOBER 29, 2024

They can also try on outfits and return orders at the venue. CouriersPlease will ship the orders, which can be collected Monday to Friday from 7:30 am to 6 pm. Customers can now check out using the Hubbed store by selecting ‘Pick Up’ from the delivery menu and choosing Hubbed Martin Place Metro.

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Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Retail Wire

JULY 28, 2021

Sales of products that skyrocketed early on during the novel coronavirus pandemic, including cleaning supplies and toilet paper, have returned to pre-pandemic levels. A similar pattern is being seen with online order deliveries where UPS reported that package shipping volume was down 2.9 the first quarterly drop since 2011.

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Retail TouchPoints

JUNE 25, 2024

Foot Locker has enhanced its FLX Rewards program with the introduction of FLX Cash, which allows members to use loyalty program points toward purchase discounts along with additional member benefits including priority access to highly anticipated sneaker launches, exclusive sales, free returns and upgraded birthday gifts.

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Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office. of all U.S.

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Retail TouchPoints

SEPTEMBER 6, 2023

In addition to discounts, program members also will receive shipping perks, early access to sales and new product launches, and exclusive access to limited edition drops. With no plans to return to brick-and-mortar, the company’s new loyalty program offers the brand another avenue to maintain contact with its consumers.

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Inside Retail

MAY 23, 2024

Shoppers expect both in-person and online options, faster delivery, real-time tracking notifications, and simpler returns. Returns should be convenient and flexible Ensure your returns process is straightforward and accommodating to maintain customer satisfaction. One thing consumers agree on is the importance of easy returns.

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Inside Retail

JANUARY 25, 2022

However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . As a result, the way businesses manage online returns is an important part of the customer journey. Embrace Digital Returns. Traditional approaches to returns have some inherent problems.

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Retail TouchPoints

APRIL 27, 2023

Smarter Shipping Options Transport is a large component of the ecommerce footprint. Reduce the Impact of Returns Returns are a net negative for everyone. They require extra effort from customers, cost companies return shipping fees and increase the returned item’s carbon footprint.

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Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

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Independent Retailer

OCTOBER 24, 2022

Consolidated shipping is a method of shipping where a consolidator combines individual less than container load (LCL) shipments from various shippers into one full container shipment. What is Consolidated Shipping? Participating in consolidated shipping earns the shipper preferred rates. According to C.H. LCL vs. FCL.

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Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. Overall sales were up 8.5% 1 through Dec.

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Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. And fibres don’t have to be shipped offshore. It’s [more cost effective].”.

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Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

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Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. One-third think seven-day free shipping is ‘acceptable.’ on average.

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Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. A dislike of returns may be one of the most unifying sentiments in our culture today. In what we’ve termed trunk time , U.S.

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Retail TouchPoints

MAY 2, 2022

Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. Mitigating Returns. Product returns in particular represent a huge portion of the negative impact that ecommerce has on the environment.

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Retail TouchPoints

APRIL 1, 2024

Products in the line are produced with a minimum of 30% of preferred materials, such as recycled polyester, forest-safe viscose or rescued deadstock, manufactured by suppliers with high social compliance verified through third-party audits and shipped with more sustainable or recycled packaging.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Retail TouchPoints

JANUARY 27, 2022

The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

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Retail TouchPoints

AUGUST 12, 2024

The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. Gross profit also increased 16.3% million, while gross margin landed at 56% compared to 54.6% the year prior.

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Retail TouchPoints

APRIL 27, 2021

The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 1 through Dec.

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Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. They should be in all retailers’ playbooks. Endless aisle.

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