Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

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Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

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Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

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Returns Drop-Shipping Customer Experience Customer Retention 278

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

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Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

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Inside Retail

OCTOBER 24, 2024

This year, Australian shoppers are expected to spend a jaw-dropping $6.7 Building a future-proof tech stack To survive and thrive during Black Friday, retailers must invest in tech solutions that integrate seamlessly with their current systems – inventory management, CRMs, and shipping tools. The key to thriving? Automation.

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Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. One-third think seven-day free shipping is ‘acceptable.’ on average.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 1 through Dec.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. Overall sales were up 8.5% 1 through Dec.

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Retail TouchPoints

MAY 2, 2022

Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. Mitigating Returns. Product returns in particular represent a huge portion of the negative impact that ecommerce has on the environment.

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Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Retail TouchPoints

APRIL 27, 2023

Smarter Shipping Options Transport is a large component of the ecommerce footprint. Reduce the Impact of Returns Returns are a net negative for everyone. They require extra effort from customers, cost companies return shipping fees and increase the returned item’s carbon footprint.

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Drop-Shipping Returns Shipping Consumer 289

Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. And fibres don’t have to be shipped offshore. It’s [more cost effective].”.

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Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

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Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

SEPTEMBER 6, 2023

In addition to discounts, program members also will receive shipping perks, early access to sales and new product launches, and exclusive access to limited edition drops. With no plans to return to brick-and-mortar, the company’s new loyalty program offers the brand another avenue to maintain contact with its consumers.

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Retail TouchPoints

JANUARY 27, 2022

The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

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Drop-Shipping Fulfillment Shipping Returns 264

Retail TouchPoints

JUNE 25, 2024

Foot Locker has enhanced its FLX Rewards program with the introduction of FLX Cash, which allows members to use loyalty program points toward purchase discounts along with additional member benefits including priority access to highly anticipated sneaker launches, exclusive sales, free returns and upgraded birthday gifts.

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Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. With more brands and manufacturers applying RFID tags to their goods to meet retailer mandates, technology companies and some retailers are trying to create a path for a return on investment for those suppliers.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. A seamless returns experience is now a baseline expectation for customers,” explains Daly. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.

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Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. A seamless returns experience is now a baseline expectation for customers,” explains Daly. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.

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Returns Merchant Services Drop-Shipping Shipping 147

Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. A dislike of returns may be one of the most unifying sentiments in our culture today. In what we’ve termed trunk time , U.S.

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Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. They should be in all retailers’ playbooks. Endless aisle.

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Regardless, these communications will be crucial to whether holiday customers return throughout 2021. Winter elements have historically been unkind to packages, which as a side note is why shipping insurance is a good idea during the winter.

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Retail TouchPoints

APRIL 1, 2024

Products in the line are produced with a minimum of 30% of preferred materials, such as recycled polyester, forest-safe viscose or rescued deadstock, manufactured by suppliers with high social compliance verified through third-party audits and shipped with more sustainable or recycled packaging.

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Retail TouchPoints

FEBRUARY 10, 2022

Since consumers must schedule appointments for the test kits, retailers have control over the number of tests that can be picked up and dropped off each day, and the volume of testing can change over time. Thanks to HHS, the retailer can be compensated for each completed test that is distributed at their retail stores.”

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Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

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Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Amazon’s Q4 revenue hit $125.56

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Retail TouchPoints

MAY 21, 2021

More than one-third of Americans said that none of the gifts they gave during the 2020 holiday season were shipped. This means that all the gifts they provided were either digital products in the form of subscriptions that didn’t require shipping, or gifts that they delivered in person.

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Merchant Services Drop-Shipping Shipping Consumer 279

Retail TouchPoints

FEBRUARY 10, 2021

Insights derived from data analytics about what customers in the neighborhood want most inform the in-store product selection, with freshly curated assortments dropping in-store every three weeks. Consumers get a high degree of flexibility to discover the best of Nike, online or in-store, at their own pace.

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Retail Wire

JULY 28, 2021

Sales of products that skyrocketed early on during the novel coronavirus pandemic, including cleaning supplies and toilet paper, have returned to pre-pandemic levels. A similar pattern is being seen with online order deliveries where UPS reported that package shipping volume was down 2.9 the first quarterly drop since 2011.

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Inside Retail

NOVEMBER 15, 2022

During the past five years, as consumer and regulatory pressure has forced manufacturers and retailers shipping goods to deliver sustainable solutions, Ranpak has continued to benefit, its technology deployed by major multinational brands and local e-commerce companies alike in 52 international markets. But this is no longer necessary.

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Retail TouchPoints

AUGUST 12, 2024

The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. Gross profit also increased 16.3% million, while gross margin landed at 56% compared to 54.6% the year prior.

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