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Sensible gifting took centre stage as consumers embraced practicality this Christmas

Retail Focus

New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives. The 2024 Christmas season provides valuable lessons for retailers.

Consumer 147
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Edible Leans into its Name with Launch of Marketplace for Hemp-Based Products

Retail TouchPoints

The site launched in Texas on March 20, and Edible Brands plans to quickly expand it to other markets where hemp products are legal across the Southeastern U.S., Some products will be available for nationwide shipping where legally permitted. including Florida and Georgia.

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Foot Locker Revamps Rewards Program, Promises Enhanced Mobile App Later in 2024

Retail TouchPoints

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program.

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How Hubbed is driving an evolution in online returns convenience

Inside Retail

The traditional returns process often involves finding packaging, printing labels and finding a suitable time to drop off the return a time-consuming and inconvenient process for consumers. Instead, customers can simply book a return and drop off their item at a local Parcelpoint location which are open weekdays, weekends and extended hours.

Returns 130
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EBay Prioritizes Search with New UX Updates  

Retail TouchPoints

The top navigation panel and top-of-page filters also have been improved to include redesigned drop-down menus, so the experience is more intuitive. All delivery and shipping options also are now located in one convenient place, so shoppers can update their shipping locations and find their preferred delivery methods.

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Small Business, Big Ideas: Amid Historic Disruption in Off-Price, This Family-Owned Overstock Wholesaler is Reinventing the Game

Retail TouchPoints

What began with a 1,500-square-foot warehouse now encompasses 400,000 square feet of ever-changing products that are shipped around the country, a bigger operation than Norman probably could ever have imagined. The Small Business Challenge: Continually Coming up with Wow! Homepage of The Bazaar’s new website.

Wholesale 147
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Social Commerce Revolution: How Payments Innovation Transformed the Digital Shopping Experience

Retail TouchPoints

Distance and concerns like shipping complexity become an afterthought, and platforms are increasingly setting a high bar for reputable merchants that can fulfill products in a timely manner. Adding an entire shopping ecosystem on top of social platforms only increases the amount of collected consumer data.