Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 336

Returns Drop-Shipping Consumer Management 336

Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. One of Wish’s biggest tactics to turn the tide has been improving the shipping experience in terms of both cost and speed. and Canada.

Location 258

Location Drop-Shipping Shipping Returns 258

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

Returns 249

Returns Drop-Shipping Shipping Consumer 249

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 179

Returns Drop-Shipping Store Operations Shipping 179

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

JANUARY 27, 2022

The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

Drop-Shipping 264

Drop-Shipping Fulfillment Shipping Returns 264

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 179

Returns Merchant Services Drop-Shipping Customer Experience 179

Retail TouchPoints

APRIL 27, 2023

Smarter Shipping Options Transport is a large component of the ecommerce footprint. Reduce the Impact of Returns Returns are a net negative for everyone. They require extra effort from customers, cost companies return shipping fees and increase the returned item’s carbon footprint.

Drop-Shipping 289

Drop-Shipping Returns Shipping Consumer 289

Retail TouchPoints

FEBRUARY 10, 2021

Located in its birthplace of Eugene, Ore. Designed to be a home for athletes and anyone making sport and movement a part of their life, the latest location — dubbed Nike by Eugene — puts an emphasis on community. Its quick success encouraged the company to follow suit with Live stores in Tokyo, New York and now Eugene.

Returns 264

Returns Drop-Shipping Location Fulfillment 264

Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. A dislike of returns may be one of the most unifying sentiments in our culture today.

Drop-Shipping 179

Drop-Shipping Returns Kiosk Shipping 179

Retail TouchPoints

FEBRUARY 10, 2022

Since consumers must schedule appointments for the test kits, retailers have control over the number of tests that can be picked up and dropped off each day, and the volume of testing can change over time. Thanks to HHS, the retailer can be compensated for each completed test that is distributed at their retail stores.”

Drop-Shipping 260

Drop-Shipping Shipping Returns Consumer 260

Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office. of all U.S.

Returns 124

Returns Merchant Services Drop-Shipping Fulfillment 124

Inside Retail

JANUARY 25, 2022

However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . As a result, the way businesses manage online returns is an important part of the customer journey. Embrace Digital Returns. Traditional approaches to returns have some inherent problems.

Returns 130

Returns Payment Services Drop-Shipping Shipping 130

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

APRIL 27, 2021

The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

Returns 130

Returns Drop-Shipping Customer Experience Shipping 130

Independent Retailer

JANUARY 6, 2022

Even once the holidays are over, returns start to flood in and wreak havoc all over again. Unfortunately, many smaller retailers still do not have a quick or easy returns process. When returns requests flood in, retailers may find themselves wasting time and money that could be spent increasing sales this new year.

Returns 98

Returns Drop-Shipping Shipping Consumer 98

Retail TouchPoints

APRIL 27, 2021

The hub will be a model for other Tanger Outlet locations in the future. The Fillogic tech-enabled facility will offer a variety of shipping services, including same-day delivery for local residents and one-stop shopping that will allow customers to conveniently drop online returns on-site.

Drop-Shipping 147

Drop-Shipping Shopping Fulfillment Shipping 147

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Meanwhile, in the Nike app, shoppers can access early product drops and solicit styling advice from experts.

Visual Merchandising 243

Visual Merchandising Drop-Shipping Consumer Shopping 243

Inside Retail

MAY 23, 2024

Shoppers expect both in-person and online options, faster delivery, real-time tracking notifications, and simpler returns. Returns should be convenient and flexible Ensure your returns process is straightforward and accommodating to maintain customer satisfaction. One thing consumers agree on is the importance of easy returns.

Drop-Shipping 147

Drop-Shipping Returns Shipping Customer Retention 147

Retail TouchPoints

DECEMBER 6, 2021

Designing a photoshoot for a furniture collection is typically an expensive, logistics-heavy procedure that involves months spent coordinating teams of people, products and locations. The latest collection is designed to inspire people eager to return to global travel, and the rooms reflect this.

Drop-Shipping 264

Drop-Shipping Home Furnishings Shipping Management 264

Retail TouchPoints

JULY 26, 2022

While we predict that ASP will increase monthly between 8% and 12% for the remainder of 2022, there is a silver lining for holiday shoppers: the return of discounting. This holiday season, with stores fully operational once again, we’ll see consumers gravitate to physical locations in even greater numbers.

Drop-Shipping 306

Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Drones: Leveraging drones for shipping and delivery fulfillment came to attention when Amazon revealed their ‘Octocopter’ in 2013.

Management 279

Management Fulfillment Drop-Shipping Employee Engagement 279

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

Drop-Shipping 261

Drop-Shipping Shipping Management Accounting 261

Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order. Enter Groundfloor C lick -and-Collect lockers.

Drop-Shipping 130

Drop-Shipping Returns Fulfillment Shipping 130

Retail TouchPoints

MARCH 14, 2024

The team in Florida, looking for ways to expedite the expansion, was toying with the idea of using shipping containers as temporary shopping venues while parts of the expansion were being built out. Many of the same brands have returned for the second ACCESS Pop-Up — which opened on March 8, 2024 in Sarasota, Fla.

Shopping 299

Shopping Consumer Drop-Shipping Shipping 299

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Another easy step: Drop account creation requirements and allow guest checkout.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Inside Retail

FEBRUARY 11, 2024

Maintaining and further enhancing the brand’s industry-leading customer experience through existing feedback channels that offer free returns, quick delivery, and bi-weekly product drops will be integral to amplifying online retail. We aim to ensure our community feels supported and satisfied through the whole process.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail Minded

APRIL 2, 2025

You must also assess how many items you are shipping. For instance, a company thats packed snacks for years will know how to keep chips crunchy during shipping, while one with retail experience might nail that eye-catching unboxing moment. Drop the box, stack it, and see if it holds up. Is it just dozens or thousands?

Drop-Shipping 52

Drop-Shipping Shipping Jewelry Returns 52

365 Retail

JANUARY 13, 2022

It said the move has seen the business relocate to better locations and enable the firm to stock a greater range of styles. We aim to increase drop ship partners, market places, exclusive products, brands and plan to introduce additional payment and delivery options to enhance customer experience.”. to 140p in early trading.

Returns 73

Returns Drop-Shipping Payment Services Shipping 73

Retail TouchPoints

AUGUST 2, 2023

As a result of the brand’s “maniacal focus” on its customers, Spector said that return customers now account for 30% to 40% of ThirdLove’s business, which as moderator Richard Kestenbaum of Triangle Capital pointed out, is the “holy grail” for a DTC business. said David Spector, Co-founder and Chairman of ThirdLove.

Wholesale 246

Wholesale Drop-Shipping Marketing Accounting 246

365 Retail

NOVEMBER 6, 2023

This service is designed to complement the Post Office’s recent initiative, Parcels Online, which allows customers to compare and purchase shipping options online before dropping off parcels at Post Office locations. These include the establishment of Click & Collect, Customer Drop Off, and Customer Return points.

Drop-Shipping 109

Drop-Shipping Shipping Location Returns 109