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How Worthy Conquered Mistrust Issues In Jewelry Resale

Retail TouchPoints

In the wake of COVID-19, resale of high-value jewelry increased 22X more than low-value jewelry in May and June 2020 as compared to March and April, according to the 2020 Resale Report from The RealReal. Worthy had to overcome unique challenges when it set out to sell jewelry and gems online.

Jewelry 185
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How Bal Harbour Shops’ Unique Traveling Mall Connects with Luxury Consumers

Retail TouchPoints

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

Shopping 267
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EBay Prioritizes Search with New UX Updates  

Retail TouchPoints

A new Shopping View replaces the previous gallery view, providing a full-width display without sidebar ads, so shoppers can easily browse highly visual categories such as clothing, shoes, accessories, jewelry, and toys. The main search page makes large product images the focal point. The Ebay search price filter.

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Claire’s Debuts Subscription Service as it Seeks New Ways to Connect with Gen Z

Retail TouchPoints

Jewelry and accessories retailer Claire’s is tapping into “drop” culture with its newest offering, a subscription box service called cDrop. Aimed at “fostering self-expression” among its core Gen Z demographic, each box retails for $30 and is shipped quarterly, with no ongoing commitment for customers.

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How Brands Can Turn Viral Moments into Lasting Consumer Loyalty

Retail TouchPoints

The way we shop is transforming, driven largely by millennials and Gen Z as they shift from active to passive shopping. This is passive shopping: less about intention and more about serendipity, where entertainment leads to spontaneous purchases. Drop culture taps into the emotional immediacy that drives passive shopping.

Consumer 228
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New Research Reveals the Keys to an Impactful Membership Model

Retail TouchPoints

For example, many consumers associated memberships with access, either through unique benefits, physical locations or even product drops. “A Birchbox gave more consumers access to luxury beauty products at a fraction of the price, while BarkBox promised dog parents (and their furry counterparts) a new toy and treat combo every month.

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5 Holiday Trends to Watch Include Rise of ‘Couch Commerce,’ Curbside Pickup

Retail TouchPoints

Now, industry reports point to the possibility that the traditional Thanksgiving weekend — filled with frenzied shoppers in crowded stores and shopping malls — could be gone for good. As we’re experiencing that second wave of the virus and more closures, if anything, the pendulum will continue to swing in favor of digital and online shopping.”