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The departmentstore retailer saw UK sales surge to £3.6bn in the 13 weeks to 30 December, driven by market-leading growth in food and a strong performance in womenswear. It added that its “ Remarksable Value ” offer also performed strongly, with sales surging 18% over the golden quarter. to £2.3bn, up 9.9%
Sister chain John Lewis will also be receiving new store fits in some of its locations. New store fits will be supplemented by new technological enhancements to support customer service, including headsets which are being rolled out across teams.
The convenience, variety, and valueoffered by online platforms presents a compelling proposition for consumers. Furthermore, the COVID-19 pandemic has played a significant role in this shift, with safety concerns prompting many to avoid crowded departmentstores.
We’ve tried to be smart with our forward buying, we’ve [put] a lid on costs, and are making sure that we’re promoting a valueoffer. Our role will be to open new stores, push new markets and ranges and promote aggressively.” “Our plan is to build a local, online business. We’re also [continuing to] invest,” he said.
This time around the departmentstore is using AI to help it match its prices to those at 25 retailers, including M&S, Next, Boots and AO.com. It spent £39m on price cuts in the half to bolster its valueoffer and win back the customers it lost as shoppers sought cheaper groceries elsewhere amid the cost-of-living crisis.
We remained unswerving in our commitment to trusted value, offering customers exceptional quality at the very best price. Both businesses have now delivered 12 consecutive quarters of sales growth and this trading momentum gives us wind in our sails, and confidence that our plan is working.
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