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What’s more, these scenarios are also becoming more blatant in recent months as fraudsters have raided and ransacked departmentstores. The same retail security survey from NRF found that most retailers experience a shrinkage rate of around 1.4%, which is most often attributed to shoplifting, employee theft and ORC.
In the US, for example, departmentstore Target recently blamed a US$593 million reduction in its gross profit on organised retail crime, with shrinkage causing its profit margin to fall by around US$400 million. “We
Simcock said headsets being worn by staff in some Waitrose stores was helping to increase customer metrics, reduce shrinkage and help employees “feel safer”. The Partnership is using AI for forecasting and experimenting with other technologies such as “virtual manuals and digital wallets”.
Factoring in the roughly US$700 million of inventory shrinkage that occurred in 2022, mainly attributed to retail crime, the company is on track to lose up to a total of US$1.2 billion due to organised retail crime over the past two years alone.
The group, which is made up of discount departmentstore brands Kmart and Target, as well as online marketplace Catch, delivered record earnings during FY23 – a 52 per cent increase on the previous year, to $769 million. While value for money is undoubtedly a large focus for retailers moving forward, stamping out shrinkage is another.
Yet as pundits ponder the death of the departmentstore, the industry is racing to reimagine where and how it sells goods. Competitive companies rely on focus and understanding their core competencies, solving tasks such as shrinkage and stock-out, and then taking those savings to tackle larger AI projects. In the U.S.,
At Cobham, these products are presented in a wide, open space in the centre of the store, which is more open, bright and with more staff able to have they eyes on the area, which in turn is driving an uplift in sales and reduced shrinkage.
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