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WSJ Report: Department Store Will be Amazon’s Next Brick-and-Mortar Venture

Retail TouchPoints

Amazon is continuing its advance into brick-and-mortar with plans for a series of large-footprint department store-style locations, according to the Wall Street Journal , which cited people familiar with the matter. The new stores would reportedly help Amazon extend its reach in categories such as clothing , electronics and homewares.

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As Malls Reinvent Themselves, Department Stores Will Need to Rethink and Redesign

Retail TouchPoints

As the American mall undergoes a period of radical reinvention, department stores are being brought along for the ride. As department stores and retailers change, the central question is how do you bring people back ?” Department stores used to have restaurants, now they’re putting restaurants back in.

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Australia’s best retailers at returns: Bed Threads, The Iconic, Oroton

Inside Retail

Bed Threads, The Iconic, and Oroton ranked ahead of other retailers in November for overall returns experience in the Online CX Index, Australias first and only online retailer performance platform powered by real data. A seamless return experience can turn a frustrating situation into an opportunity to build trust and loyalty.

Returns 278
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Analysis: How Australian department stores can thrive in a post-Covid world

Inside Retail

In the last 12 months alone, the industry has seen household names across the globe forced into administration (with a number never to return) including Debenhams, Arcadia Group, JC Penny and Century 21. Those brands that have avoided bankruptcy have often been forced to undertake aggressive cost reduction and store closures.

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Aesop’s comeback: Beauty brand to return to David Jones stores

Inside Retail

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment. .

Returns 278
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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

We look forward to footfall in the malls returning to pre-pandemic levels, and are excited to welcome shoppers to Pavilion Bukit Jalil, which opens at the end of the year. per cent (RM95 billion in total retail sales), and all retail sub-sectors such as fashion, department stores and grocery are expected to rebound.