Retail TouchPoints

APRIL 3, 2025

Its true that many stores are expected to close this year, but this reflects natural churn in the industry, not a new trend. Many of these closures are long-planned, and most are independent of shifts in consumer behavior or broad-based economic pressures. Lets start by looking at the landscape.

Department Stores 147

Department Stores Consumer Location Planning 147

Inside Retail

JANUARY 9, 2025

Over the past few weeks, the retail industry has been buzzing about the news of legacy retailer Nordstroms privatisation plans. Nordstrom has been one of the weakest performers in the department store space, Saunders continued, adding that many adjustments are needed to fix recent missteps with merchandising, operations and store standards.

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Department Stores Boutique Store Operations Promotions 130

Inside Retail

JULY 23, 2024

The long-anticipated deal between Saks Fifth Avenue and Neiman Marcus could create the ultimate department store behemoth at a time when legacy players are facing increased competition from luxury e-commerce companies and a new generation of high-end brands blending premium products with immersive experiences. billion deal.

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Department Stores Specialty Retailers Wholesale Shopping 130

Retail TouchPoints

NOVEMBER 15, 2023

Starbucks Workers United , the union trying to organize Starbucks workers across the country, is planning a “Red Cup Rebellion” on Nov. 16, the retailer’s “Red Cup Day” — traditionally one of Starbucks’ busiest days of the season.

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Planning Department Stores Wholesale Location 290

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops.

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Planning Apparel Department Stores Discount Store 264

Retail TouchPoints

JANUARY 26, 2021

Belk is reportedly nearing a deal to file for bankruptcy, with plans for Sycamore Partners to hand ownership of the retailer to its lenders, people familiar with the matter told Bloomberg. The move would mark a reversal of Belk and Sycamore’s earlier plan , which would have helped the struggling department store avoid bankruptcy altogether.

Department Stores 279

Department Stores Planning Store Operations 279

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The online Saks business is valued at $6 billion , with an initial public offering planned for the first half of 2022.

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Department Stores Store Operations Planning Location 258

Inside Retail

JANUARY 23, 2023

“As with most retailers, we remain cautious on the macroeconomic environment for the remainder of the calendar year but are equally confident in the continuing momentum we have within the Customer First Plan and a range of initiatives we are executing.”

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Net Profit Department Stores Store Operations Planning 246

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people. “We

Department Stores 290

Department Stores Customer Experience Planning Store Operations 290

Inside Retail

JUNE 30, 2021

From using non-toxic paint in stores to digitising documents to avoid paper waste, more businesses are taking steps to make their physical operations more sustainable. That includes the Japanese department store chain Takashimaya. Takashimaya opened its first store in Kyoto, Japan, in 1831, selling gofuku (formal kimono).

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Department Stores Beauty and Health Accounting Promotions 246

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores.

Department Stores 279

Department Stores Checkout Location Planning 279

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. million people , 69% of those planning to shop across Thanksgiving weekend, heading out for deals. An estimated 166.3

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Shopping Department Stores Planning Accounting 289

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

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Location Department Stores Fulfillment Planning 278

Retail TouchPoints

DECEMBER 14, 2022

Sears Hometown Stores , an offshoot of the original department store, has filed for Chapter 11 bankruptcy in Delaware. The “original” Sears reached a $175 million settlement with former CEO Eddie Lampert in August 2022 to clear the way for a long-delayed bankruptcy plan. billion.

Department Stores 279

Department Stores Planning Store Operations 279

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. Costco reported a successful quarter, while Nordstrom and Abercrombie discussed plans to handle the fallout. Costco posted a 7.3%

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Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months.

Shopping 279

Shopping Department Stores Location Planning 279

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based based digital fashion retailer Boohoo Group.

Department Stores 264

Department Stores Fashion Location Planning 264

Retail TouchPoints

DECEMBER 20, 2021

Sears is planning for the sale or redevelopment of its Hoffman Estates, Ill. Sears has been downsizing its operations for several years and, like many companies, has been working with a mix of in-person and remote work during the pandemic. corporate headquarters, according to The Chicago Tribune and CNBC.

Department Stores 264

Department Stores Planning ATS Store Operations 264

Retail TouchPoints

FEBRUARY 9, 2023

During his career, Nick’s been the Chief Merchant for one of the UK’s biggest retailers, led multiple categories for department store Marks & Spencer , and was a key leader in the category and international expansion of the multi-billion-dollar George brand.”

Department Stores 278

Department Stores ATS Planning Marketing 278

Retail TouchPoints

SEPTEMBER 23, 2022

19 investor day, Ralph Lauren revealed that its growth plans through 2025, which will include opening 250 stores globally. The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

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Department Stores Consumer Planning Store Operations 278

Inside Retail

DECEMBER 11, 2023

Since the retailer’s establishment in 1858, Macy’s has become one of the most well-known department stores in the US, if not the world. Like many retailers, both in the US and internationally, Macy’s has been impacted by the decline in consumer interest in shopping in traditional department stores amidst the rise of online shopping.

Department Stores 244

Department Stores Merchant Services Management Store Operations 244

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 233

Department Stores Planning ATS Returns 233

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

FEBRUARY 7, 2023

American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy. The concept was developer by Triple Five Group and is billed as the “first-ever modest clothing department store” (i.e.

Payment Services 276

Payment Services Department Stores Checkout Finance 276

Retail TouchPoints

JULY 26, 2021

Former Bluemercury CEO and Co-Founder Marla Beck initially announced her plans to leave in 2019 alongside the departure of her husband, COO and Co-Founder Barry Beck. The retailer peaked at 187 stores in 2019, but has since downsized to 160 locations as Macy’s works to right-size its footprint.

Beauty and Health 264

Beauty and Health Department Stores Location Planning 264

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 273

Department Stores Location Returns Fashion 273

Retail TouchPoints

APRIL 6, 2022

Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. The plan, which was first announced in February 2021, may end up seeing a loss on the $14 billion it spent four years ago to acquire some of the country’s top-performing malls. URW valued its U.S. portfolio at $13.2 malls as prime targets.

Payment Services 278

Payment Services Department Stores Advertising Planning 278

Retail TouchPoints

SEPTEMBER 3, 2020

When stores began to reopen, there was a fear that consumers would storm return desks. Indeed, one-third of consumers responding to a survey by Optoro said they had kept one or more purchases that they planned to return when stores reopened. However, apparel and department stores are elevated.

Returns 334

Returns Merchant Services Shipping Department Stores 334

Retail TouchPoints

MAY 19, 2022

Poor Q1 results and the departure of two senior executives could further ramp up pressure for the department store retailer to sell itself. Gass noted in a statement that the retailer is “pleased with the number of parties who recognize the value of our business and plan”. Kohl’s reported a 5.2%

Department Stores 278

Department Stores Marketing Location Planning 278

Inside Retail

NOVEMBER 9, 2022

Seven & I Holdings, which owns 7-Eleven chain, is set to sell its department store chain Sogo & Seibu to US fund Fortress for US$1.4 The site also said Japanese home appliance store operator Yodobashi Holdings is considering buying some of the Sogo & Seibu sites and diverting proceeds to the US fund.

Department Stores 130

Department Stores Supermarket Store Operations Fashion 130

Retail TouchPoints

OCTOBER 10, 2024

That means we have opportunities lost at the store because we don’t have the right size, and replenishment is driven by what corporate believes is in system. If sizes have been messed up for whatever reason at our stores, we’re not going to be planning properly and not going to be selling properly.”

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

OCTOBER 31, 2023

This past September, Target issued a news release about its plans to close nine stores in New York City, the Bay area and the Pacific Northwest “because theft and organized retail crime are threatening the safety of our team and guests, and contributing to unsustainable business performance.”

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Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage.

Returns 306

Returns Apparel Store Layout Specialty Retailers 306

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Retail TouchPoints

MARCH 20, 2024

” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. “When they go shopping, they want to be treated specially.

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Specialty Retailers Department Stores Consumer Advertising 278