Retail TouchPoints

APRIL 30, 2025

The department store retailer will curate a collection of luxury merchandise from brands including Stella McCartney, Chantecaille, Giambattista Valli, Dolce & Gabbana, Balmain, Erdem and Fear of God , with additional brands set to launch in the coming months.

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Department Stores Fashion Accessories Customer Experience 147

Retail TouchPoints

JULY 15, 2025

Marks & Spencer (M&S) has kicked off its first international wholesale partnership in the fashion category with Australian premium department store David Jones , which will now offer a selection of Marks & Spencer womenswear, menswear and lingerie online and in its 24 stores, including its Sydney and Melbourne flagship locations.

Fashion 147

Fashion Department Stores Wholesale Management 147

Retail TouchPoints

MARCH 10, 2025

Employees at a Barnes & Noble store in Bloomington, Ill. have ratified a new three -year contract under the aegis of the Retail, Wholesale and Department Store Union (RWDSU), joining unionized workers at three New York City bookstores, including the companys flagship Union Square location.

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Department Stores Wholesale Location Point of Sale 271

Retail TouchPoints

APRIL 17, 2025

Parent company WHP Global has partnered with leading South American retailer Ripley to bring Toys R Us to Peru and Chile via shop-in-shops at Ripley department stores. Toys R Us , which already has established brick-and-mortar presences in Mexico, Central America and the Caribbean, is venturing even further south for its next debut.

Department Stores 147

Department Stores Shopping Location Marketing 147

Retail Dive

JUNE 30, 2025

With this deal, the department store company will not pursue the $350 million in financing that was slated to close Monday. Dive Insight: Saks Global’s bondholders appear to be jockeying for position at an uncertain time for the newly minted department store conglomerate. You can unsubscribe at anytime.

Finance 69

Finance Department Stores Payment Services Marketing 69

Retail TouchPoints

JULY 27, 2021

Selfridges ’ owners have launched a formal auction to sell the department store chain, which has been valued as high as £4 billion ( $5.5 A successful deal could see two of the UK’s most historic department stores coming together under a single owner. billion U.S. ), according to Yahoo! in January 2021.

Department Stores 290

Department Stores Fashion Accounting Location 290

Inside Retail

AUGUST 7, 2023

David Jones is expected to axe as many as 100 jobs as its department store operations are being reviewed under the new owner. The company is in the process of improving store efficiency and eliminating tasks such as preparing sales reports for stores and office tasks, which can increasingly be done with the use of technology.

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Store Operations Department Stores Management Location 246

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

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Location Planning Department Stores Shopping 328

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

JULY 24, 2020

Just 16 months after its first New York City store debuted as the anchor for the brand-new Hudson Yards retail and residential complex, Neiman Marcus announced it would close the 188,000-square-foot store. We are assessing each store in how they maximize customer relationships and optimize profitability. and Bellevue, Wash.

Location 214

Location Department Stores Shopping ATS 214

Inside Retail

JUNE 24, 2024

Central’s acquisition move is not unusual,” Selvane Mohandas du Ménil, International Association of Department Stores managing director, told Inside Retail. Central Group made the headlines again in 2022 after snapping up Selfridges Group, making it the largest luxury department store operator in Europe.

Department Stores 263

Department Stores Location Store Operations Marketing 263

Inside Retail

DECEMBER 5, 2023

When Laura Peden was growing up in the 1970s, department stores were a special place. Decades later, she still vividly remembers how she and her grandmother would travel into Myer’s city store at Christmas to see the “insanely fascinating” windows. The department store was no longer the star attraction.

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Department Stores Fashion Accounting Shopping 130

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The Wall Street Journal reported that Jana Partners sent a letter to the Macy’s board urging it to split off its fast-growing, nearly $8.5

Department Stores 258

Department Stores Store Operations Planning Location 258

Retail TouchPoints

JULY 30, 2024

Saks Fifth Avenue is switching its downtown San Francisco location to an appointment-only format beginning Aug. 28 in what is believed to be a first for a department store. The same circumstances already have prompted the closure of nearly 40 other retailers’ stores, including Macy’s , Anthropologie and Nordstrom.

Department Stores 278

Department Stores Location Shopping Consumer 278

Retail TouchPoints

AUGUST 10, 2020

The article did not say how many locations were being discussed. According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. malls, taking up 6% of mall square footage.

Department Stores 260

Department Stores Shipping Location Store Operations 260

Retail TouchPoints

MARCH 11, 2021

The Foam was designed to make retail locations “smart” by providing retailers with suggestions to improve operations, and creating more personalized shopping experiences for their customers. The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

Store Layout 264

Store Layout Department Stores Checkout Location 264

Retail TouchPoints

JANUARY 9, 2023

Macy’s will reportedly close four locations, in Fort Collins, Colo.; The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The company will offer impacted employees jobs at nearby locations or severance packages. Gaitherbeurg, Md.;

Department Stores 273

Department Stores Location Fashion Returns 273

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months.

Shopping 279

Shopping Department Stores Location Planning 279

Retail TouchPoints

NOVEMBER 15, 2023

The site’s home page boasts of having unionized more than 360 Starbucks locations and having over 9,000 union partners. The union has been seeking to consolidate talks with Starbucks to a national level since at least May 2023 , but the company has maintained that each store needs to bargain individually.

Planning 290

Planning Department Stores Wholesale Location 290

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. The 2023 additions will include 75 Ross and 25 dd’s Discounts locations.

Planning 264

Planning Apparel Department Stores Discount Store 264

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

Department Stores 191

Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based based digital fashion retailer Boohoo Group. 1, 2020.

Department Stores 264

Department Stores Fashion Location Planning 264

Inside Retail

DECEMBER 11, 2023

Since the retailer’s establishment in 1858, Macy’s has become one of the most well-known department stores in the US, if not the world. Like many retailers, both in the US and internationally, Macy’s has been impacted by the decline in consumer interest in shopping in traditional department stores amidst the rise of online shopping.

Department Stores 244

Department Stores Merchant Services Management Store Operations 244

Retail TouchPoints

JULY 26, 2021

“Maly is a champion for diversity in leadership, people development and data-based insight, and she will leverage the values of the brand to build community and experiences in its neighborhood locations.”. The retailer peaked at 187 stores in 2019, but has since downsized to 160 locations as Macy’s works to right-size its footprint.

Beauty and Health 264

Beauty and Health Department Stores Location Planning 264

Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” Eight of our concessions locations are already using Just Walk Out technology and seeing great results.

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

APRIL 2, 2024

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers.

Location 147

Location Department Stores Shopping Consumer 147

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MAY 19, 2022

Poor Q1 results and the departure of two senior executives could further ramp up pressure for the department store retailer to sell itself. It looks increasingly likely that a Kohl’s sale may be imminent, with the retailer receiving final bids from potential buyers in the coming weeks. Kohl’s reported a 5.2%

Department Stores 278

Department Stores Location Marketing Planning 278

Inside Retail

NOVEMBER 9, 2022

Seven & I Holdings, which owns 7-Eleven chain, is set to sell its department store chain Sogo & Seibu to US fund Fortress for US$1.4 The site also said Japanese home appliance store operator Yodobashi Holdings is considering buying some of the Sogo & Seibu sites and diverting proceeds to the US fund.

Department Stores 130

Department Stores Supermarket Store Operations Fashion 130

Retail TouchPoints

FEBRUARY 3, 2023

Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

Point of Sale 189

Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers.

Fulfillment 305

Fulfillment Jewelry Consumer Inventory Management 305

Retail TouchPoints

OCTOBER 31, 2023

Open, light-filled, high-visibility store environments are harder to steal from without being seen, and they also happen to be more pleasing to shop. In other cases, crime is more intense (see the viral videos of thefts at downtown drug and luxury department stores). This can reduce customer waits and frustration.

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Retail Wire

MAY 18, 2021

has raised its annual sales and earnings forecast based on a number of factors: stores operating on pre-pandemic terms, pent up shopping demand, increased disposable income and optimism around personal finances and the direction of the U.S. The department store operator announced that same-store sales jumped 63.9

Returns 100

Returns Department Stores Finance Store Operations 100

Retail TouchPoints

SEPTEMBER 21, 2020

location will have one-click access to a digital hub where they can register to vote, check registration status and sign up for election reminders. Starting Sept. 22, visitors to any U.S. Nordstrom has forged partnerships with When We All Vote and the National Urban League.

Sporting Goods 264

Sporting Goods Department Stores Apparel Fulfillment 264

Retail TouchPoints

JANUARY 25, 2023

This is especially important for connecting with Gen Z customers, two-thirds of whom like to shop in-store when they’re looking for new products. These spaces can be permanent in-store features or they can be pop-ups in stores and in other locations where customers spend time.

Store Layout 230

Store Layout Sporting Goods Consumer Department Stores 230

Retail TouchPoints

MARCH 20, 2024

” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. “When they go shopping, they want to be treated specially. And when Tiffany & Co.

Specialty Retailers 278

Specialty Retailers Department Stores Consumer Advertising 278