Retail TouchPoints

APRIL 3, 2025

When retailers closed stores, however, online sales in a given area decreased by 11.5%, with some categories including home (32.2%) and department stores (26.1%) seeing even greater declines. Emerging retailers saw even greater gains, of 13.9%.

Department Stores 147

Department Stores Consumer Location Planning 147

Inside Retail

JUNE 24, 2024

Central’s acquisition move is not unusual,” Selvane Mohandas du Ménil, International Association of Department Stores managing director, told Inside Retail. Central Group made the headlines again in 2022 after snapping up Selfridges Group, making it the largest luxury department store operator in Europe.

Department Stores 263

Department Stores Location Store Operations Marketing 263

Retail TouchPoints

JULY 24, 2020

Just 16 months after its first New York City store debuted as the anchor for the brand-new Hudson Yards retail and residential complex, Neiman Marcus announced it would close the 188,000-square-foot store. We are assessing each store in how they maximize customer relationships and optimize profitability. and Bellevue, Wash.

Location 214

Location Department Stores Shopping ATS 214

Inside Retail

DECEMBER 5, 2023

When Laura Peden was growing up in the 1970s, department stores were a special place. Decades later, she still vividly remembers how she and her grandmother would travel into Myer’s city store at Christmas to see the “insanely fascinating” windows. The department store was no longer the star attraction.

Department Stores 130

Department Stores Fashion Accounting Shopping 130

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The Wall Street Journal reported that Jana Partners sent a letter to the Macy’s board urging it to split off its fast-growing, nearly $8.5

Department Stores 258

Department Stores Store Operations Planning Location 258

Retail TouchPoints

JULY 30, 2024

Saks Fifth Avenue is switching its downtown San Francisco location to an appointment-only format beginning Aug. 28 in what is believed to be a first for a department store. The same circumstances already have prompted the closure of nearly 40 other retailers’ stores, including Macy’s , Anthropologie and Nordstrom.

Department Stores 278

Department Stores Location Shopping Consumer 278

Retail TouchPoints

AUGUST 10, 2020

The article did not say how many locations were being discussed. According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. malls, taking up 6% of mall square footage.

Department Stores 260

Department Stores Shipping Location Store Operations 260

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. The size, the locations are all working.” We’re very bullish on the early learnings.

Department Stores 279

Department Stores Checkout Location Planning 279

Retail TouchPoints

MARCH 11, 2021

The Foam was designed to make retail locations “smart” by providing retailers with suggestions to improve operations, and creating more personalized shopping experiences for their customers. The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

Store Layout 264

Store Layout Department Stores Checkout Location 264

Retail TouchPoints

JANUARY 9, 2023

Macy’s will reportedly close four locations, in Fort Collins, Colo.; The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The company will offer impacted employees jobs at nearby locations or severance packages. Gaitherbeurg, Md.;

Department Stores 273

Department Stores Location Returns Fashion 273

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months.

Shopping 279

Shopping Department Stores Location Planning 279

Retail TouchPoints

NOVEMBER 15, 2023

The site’s home page boasts of having unionized more than 360 Starbucks locations and having over 9,000 union partners. The union has been seeking to consolidate talks with Starbucks to a national level since at least May 2023 , but the company has maintained that each store needs to bargain individually.

Planning 290

Planning Department Stores Wholesale Location 290

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. The 2023 additions will include 75 Ross and 25 dd’s Discounts locations.

Planning 264

Planning Apparel Department Stores Discount Store 264

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

Department Stores 191

Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based based digital fashion retailer Boohoo Group. 1, 2020.

Department Stores 264

Department Stores Fashion Location Planning 264

Inside Retail

DECEMBER 11, 2023

Since the retailer’s establishment in 1858, Macy’s has become one of the most well-known department stores in the US, if not the world. Like many retailers, both in the US and internationally, Macy’s has been impacted by the decline in consumer interest in shopping in traditional department stores amidst the rise of online shopping.

Department Stores 244

Department Stores Merchant Services Management Store Operations 244

Retail TouchPoints

JULY 26, 2021

“Maly is a champion for diversity in leadership, people development and data-based insight, and she will leverage the values of the brand to build community and experiences in its neighborhood locations.”. The retailer peaked at 187 stores in 2019, but has since downsized to 160 locations as Macy’s works to right-size its footprint.

Beauty and Health 264

Beauty and Health Department Stores Location Planning 264

Retail TouchPoints

APRIL 2, 2024

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers.

Location 147

Location Department Stores Shopping Consumer 147

Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” Eight of our concessions locations are already using Just Walk Out technology and seeing great results.

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

SEPTEMBER 3, 2020

However, apparel and department stores are elevated. Department stores are normally at 11% , but they are currently near 14%. Sakai also suggested that retailers encourage curbside buy online, return in-store (BORIS) during and after the holidays. Most industries now have return rates close to normal levels.

Returns 334

Returns Merchant Services Shipping Department Stores 334

Retail TouchPoints

MAY 19, 2022

Poor Q1 results and the departure of two senior executives could further ramp up pressure for the department store retailer to sell itself. It looks increasingly likely that a Kohl’s sale may be imminent, with the retailer receiving final bids from potential buyers in the coming weeks. Kohl’s reported a 5.2%

Department Stores 278

Department Stores Marketing Location Planning 278

Inside Retail

NOVEMBER 9, 2022

Seven & I Holdings, which owns 7-Eleven chain, is set to sell its department store chain Sogo & Seibu to US fund Fortress for US$1.4 The site also said Japanese home appliance store operator Yodobashi Holdings is considering buying some of the Sogo & Seibu sites and diverting proceeds to the US fund.

Department Stores 130

Department Stores Supermarket Store Operations Fashion 130

Retail TouchPoints

FEBRUARY 3, 2023

Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

Point of Sale 189

Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

OCTOBER 31, 2023

Open, light-filled, high-visibility store environments are harder to steal from without being seen, and they also happen to be more pleasing to shop. In other cases, crime is more intense (see the viral videos of thefts at downtown drug and luxury department stores). This can reduce customer waits and frustration.

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Retail Wire

MAY 18, 2021

has raised its annual sales and earnings forecast based on a number of factors: stores operating on pre-pandemic terms, pent up shopping demand, increased disposable income and optimism around personal finances and the direction of the U.S. The department store operator announced that same-store sales jumped 63.9

Returns 100

Returns Department Stores Finance Store Operations 100

Retail TouchPoints

SEPTEMBER 21, 2020

location will have one-click access to a digital hub where they can register to vote, check registration status and sign up for election reminders. Starting Sept. 22, visitors to any U.S. Nordstrom has forged partnerships with When We All Vote and the National Urban League.

Sporting Goods 264

Sporting Goods Department Stores Apparel Fulfillment 264

Retail TouchPoints

JANUARY 25, 2023

This is especially important for connecting with Gen Z customers, two-thirds of whom like to shop in-store when they’re looking for new products. These spaces can be permanent in-store features or they can be pop-ups in stores and in other locations where customers spend time.

Store Layout 230

Store Layout Sporting Goods Consumer Location 230

Retail TouchPoints

MARCH 20, 2024

” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. “When they go shopping, they want to be treated specially. And when Tiffany & Co.

Specialty Retailers 278

Specialty Retailers Department Stores Consumer Advertising 278

Retail TouchPoints

MARCH 11, 2021

Retailers closed a record 12,200 stores in 2020, with an outsize share coming from malls and one-third of the total from department stores specifically, according to data from CoStar Group. Empty Mall Space Makes the Perfect Home for New Experiences.

Shopping 308

Shopping Outdoor Fulfillment Returns 308

Inside Retail

JUNE 27, 2024

As data collected from Place.ai, a location analytics company, verified, by 2023 visits to the wider shopping centre industry were 2.3 Retailers need to be very aware of the demographic patterns and how they’re shifting, and also need to consider the store assortment carefully in light of who is coming to the mall location and why.”

Retail Marketing 147

Retail Marketing Marketing Department Stores Shopping 147

Retail TouchPoints

JANUARY 25, 2021

The key to recovery for these retailers may be rethinking and recontextualizing their stores by putting excess space to alternate use. Nordstrom is already an expert at this , and American Eagle may be able to pivot failing American Eagle stores as support for its new Aerie locations. “I

Fulfillment 251

Fulfillment Promotions Department Stores Shipping 251

Retail TouchPoints

OCTOBER 1, 2020

Customers can deposit their product packaging in BEAUTYCYCLE boxes located in the retailer’s beauty department. Each year, more than 120 billion units of plastic packaging are produced by the beauty industry, according to Zero Waste Week , but according to the Environmental Protection Agency , less than 9% gets recycled.

Accessories 218

Accessories Location Management Department Stores 218

Inside Retail

FEBRUARY 27, 2023

Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store. Brands have started to scale their size and appeal impressively by leveraging e-commerce to reach beyond their niche appeal to broader and more diverse customer groups.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Wiser

FEBRUARY 13, 2019

Given the influx of shoppers to brick-and-mortar locations for Valentine’s Day, we wanted to see which retailers made out the best. The answer was discount stores, such as 5 Below, dollar stores, and others, as 53 percent said they buy here for this holiday.

Discount Store 74

Discount Store Department Stores Shipping Store Operations 74

Cross Cap

FEBRUARY 1, 2018

Take Indigo, for instance: The opening of their first “cultural department store” at the Sherway Gardens location last year marks the upgrade from the original Chapters model to an unparalleled shopping experience.

Customer Experience 52

Customer Experience Payment Services Shipping Fulfillment 52