Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

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Payment Services Department Stores Shipping Customer Experience 147

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” JCPenney also is launching a cross-country “Shopping is Back!” Tour that will celebrate the retailer’s milestone as it travels across the U.S.

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Shopping Department Stores Fulfillment Returns 312

Inside Retail

FEBRUARY 8, 2024

Myer currently operates 56 department stores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. per cent increase is a case of under-promising and over-delivering, the department store CEO is taking the win as a sign of more growth to come. “We

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Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

JANUARY 24, 2024

This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. Major department stores are leaning toward repurposing and reskinning existing fixtures, saving costs and minimizing environmental impact.

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Returns Department Stores Store Layout Fast Fashion 335

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. How does the move into the malls fit into the overall retail expansion strategy of Amazon?

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Fulfillment Kiosk Department Stores Location 280

Retail TouchPoints

JULY 28, 2021

While suburban shopping malls and department stores have fallen victim to COVID, some smaller retail brands and local stores in walkable neighborhoods with a mix of uses, where people live, work, shop and relax, have thrived ( LA Times , 2020). By fulfilling one situational need, we removed another one — human connection.

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Fulfillment Outdoor Location Shopping 299

Inside Retail

JUNE 2, 2021

Wesfarmers’ department store arm, Kmart Group, which includes the Kmart, Target and Catch businesses, has started collaborating in several key areas to reduce costs and gain efficiency. The focus now is on leveraging Target’s reputation for affordable quality to return to growth. “We We see the Target brand as our key asset.

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Department Stores Management Checkout Fulfillment 246

Inside Retail

APRIL 26, 2021

Fulfilment by GlamCorner now sees the platform handling the logistics of clothing rental on behalf of fashion brands, including warehousing, cleaning, shipping and returns, and giving brands their own rental stores, which they can embed in their e-commerce sites and promote to customers. Camilla targets teen ‘formal’ shopper.

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Fashion Marketing Fulfillment Fast Fashion 246

Retail TouchPoints

FEBRUARY 28, 2022

Department stores get their name from the fact that they contained specialized stores-within-stores where experts in particular products — jewelry, clothing and cosmetics — would interact with customers to ensure that they got the correct products. Live agents also personalize without effort.

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Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Returns, exchanges and SaksFirst credit cards will continue to be accepted both online and in stores.

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Specialty Retailers Apparel Fulfillment Department Stores 218

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

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Shipping Department Stores Fulfillment Shopping 255

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. According to the survey, 35% of consumers will be most comfortable shopping at department stores following the pandemic, whereas only 16%.

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Returns Apparel Store Layout Specialty Retailers 306

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

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Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. Marketplace products will feature the same Star Rewards loyalty benefits and returns processes as first-party items.

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Department Stores Apparel Fulfillment Shipping 189

Inside Retail

JUNE 9, 2021

Fast-growing Australian online retailer Canningvale plans to relaunch the iconic Singaporean department store Robinsons as an online-only business this month after acquiring the company’s digital assets for an undisclosed sum. Returning to its roots. That is one of the reasons we see an opportunity.”. ” .

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Planning Department Stores Fulfillment Fast Fashion 147

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

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Payment Services Apparel Inventory Management Department Stores 263

Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” It’s been demonstrated many times, including at Siman Group , which operates 15 large department stores across Central America.

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Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops.

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Department Stores Planning ATS Returns 233

Retail TouchPoints

MAY 21, 2021

However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping. I think the issue is whether we’ll be able to fulfill that demand to the same degree as in 2019.”. There will be demand.

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Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

FEBRUARY 22, 2023

Mardi Najafi, Figure3: We’ve seen a shift in priorities over the course of the last five years or so, with the decrease in traffic to big anchor tenants in the mall – namely department stores – partly due to their late pivot to a seamless, omnichannel approach. I think malls offering those amenities is very important.

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Consumer Shopping Department Stores Clienteling 306

Retail TouchPoints

APRIL 5, 2022

This category includes department stores, specialty and softline brands. According to the NRF , the total rate of returns in 2021 was just over 16% — up 6 percentage points from 2020 — and the online portion accounted for almost 21% , or about $218 billion. Fashion apparel. Digital Pure Play.

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Merchant Services Beauty and Health Returns Consumer 272

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. RTP: What role will these digital capabilities play in NMG’s overall omnichannel strategy?

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Clienteling Department Stores Returns Customer Experience 264

Retail TouchPoints

OCTOBER 6, 2022

The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear. YOY growth this holiday season, whereas department stores will only see a 0.3% It can be done in-store, it can be done by SMB retailers — but it does take some practice.”. increase.

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Merchant Services Payment Services Promotions Location 287

Retail Gazette

NOVEMBER 6, 2024

M&S Food The M&S Food Christmas campaign sees Dawn French return as the voice of the retailer’s Festive Fairy, while also appearing in the six-part advert series as herself. Aldi Aldi’s Christmas advert sees Kevin the Carrot return for yet another festive adventure, this time to return the “Spirit of Christmas”.

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Returns Supermarket Department Stores Fulfillment 105

Inside Retail

MARCH 11, 2024

Consider the B2B2C marketplace a virtual department store. You’re set up for order fulfilment, shipping, delivery and returns. There will always be a few things you have to manage, such as processing orders and customer service. However, in general, the hard work is done on your behalf.

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Shipping Department Stores Marketing Spend Fulfillment 130

Inside Retail

SEPTEMBER 16, 2021

Myer’s online sales have more than doubled since John King took over running the department store in 2018, and the CEO believes they can double again to reach $1 billion in the not-too-distant future. Online is now a $500-million-plus business. King called it “transformational” for the business. One good result. per cent to $2.7

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Planning Net Profit Department Stores Fulfillment 130

Inside Retail

JULY 11, 2022

If that’s true, if it’s the things we offer beyond the tangible that will help us thrive, retail brands need to be built for the long haul, rather than just short-term return. On the other hand, department store Myer is one of the most improved retailers in Roy Morgan’s latest Net Trust rankings.

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Department Stores Returns Fulfillment Customer Experience 130

Inside Retail

JUNE 27, 2024

Besides the removal of pandemic-induced restrictions on brick-and-mortar shopping, there has been a boom in customers returning back to the mall thanks to several factors, like an increase in desire, especially amongst younger shoppers, for in-person experiences. In the past, the big department stores were the main attractions.

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Retail Marketing Marketing Department Stores Shopping 147

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. It’s not just about selling basic school supplies anymore.

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Retail Trends Promotions Department Stores Shopping 148

Mass Relators

AUGUST 20, 2021

NEW YORK — In the week that big-box retailers reported that shoppers are returning to stores came news of Amazon.com Inc.’s Sources told the newspaper that the first stores, encompassing about 30,000 square feet, would open in Ohio and California. Fulfillment costs are rising. Penney and Sears.

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Planning Department Stores Fulfillment Shipping 52

Inside Retail

DECEMBER 10, 2024

This technology has the potential to revolutionise online shopping, making it feel as engaging as visiting a physical store. Imagine putting on a VR headset and walking through a department store, interacting with products and making purchases all from the comfort of your home.

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Social Commerce Consumer Shopping Inventory Management 130

Indigo 9 Digital

MAY 31, 2022

Nordstrom on the other hand has weathered many tests of time and is thought to be one of strongest department stores. During the first quarter of 2020 Target’s digital sales increased by a whopping 141% and it fulfilled close to 80% of those online orders from its stores. So how strong is Nordstrom?

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Returns Department Stores Beauty and Health Shopping 98

Inside Retail

APRIL 8, 2024

Bailing doesn’t fix the hole Let’s look at the troubled department store sector. This is because stores serve as valuable advertising for a brand or as a showroom for products, regardless of where the customer decides to transact. Over time, free delivery (and often product returns) became a basic customer expectation.

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Payment Services Department Stores Returns Fulfillment 130

Inside Retail

MARCH 23, 2023

Irene Lau, managing director of Watsons Singapore A market rebound Lau has observed that shoppers are beginning to return to their usual lifestyles, as the country opens up its borders and people start to learn to live with Covid-19. She said that the sale of makeup is definitely seeing a rebound.

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Inside Retail

FEBRUARY 27, 2023

Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store. Engaging experiences that attract customers to the website or the store will only go so far. The ability to execute on the basic sales and fulfilment transaction itself is also important.

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Payment Services Social Commerce Promotions Department Stores 130

Inside Retail

MARCH 10, 2022

By November last year, South Korea’s Ministry of Trade, Industry and Energy reported that sales of online retailers had exceeded those of Korea’s department stores and supermarkets for the first time. Members can also make free returns and they don’t even have to take the merchandise anywhere. trillion won ($1.7

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Fashion Department Stores Marketing Fulfillment 130