Retail TouchPoints

MAY 6, 2021

In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. In the U.S., In the U.S.,

Fulfillment 343

Fulfillment Shrinkage Department Stores Returns 343

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 209

Department Stores Returns Jewelry Apparel 209

Retail Gazette

NOVEMBER 6, 2024

M&S Food The M&S Food Christmas campaign sees Dawn French return as the voice of the retailer’s Festive Fairy, while also appearing in the six-part advert series as herself. Aldi Aldi’s Christmas advert sees Kevin the Carrot return for yet another festive adventure, this time to return the “Spirit of Christmas”.

Returns 105

Returns Supermarket Department Stores Fulfillment 105

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 144

Payment Services Department Stores Shipping Customer Experience 144

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. More than 95% of Target’s Q2 sales were fulfilled from stores, the result of years of developing and perfecting the fulfillment process.

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Consumer Fulfillment Department Stores Sporting Goods 326

Retail TouchPoints

JANUARY 24, 2024

This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. Major department stores are leaning toward repurposing and reskinning existing fixtures, saving costs and minimizing environmental impact.

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Returns Department Stores Store Layout Fast Fashion 334

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” JCPenney also is launching a cross-country “Shopping is Back!” Tour that will celebrate the retailer’s milestone as it travels across the U.S.

Shopping 307

Shopping Department Stores Fulfillment Returns 307

Inside Retail

JUNE 9, 2021

Fast-growing Australian online retailer Canningvale plans to relaunch the iconic Singaporean department store Robinsons as an online-only business this month after acquiring the company’s digital assets for an undisclosed sum. Returning to its roots. That is one of the reasons we see an opportunity.”. ” .

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Planning Department Stores Fast Fashion Fulfillment 147

Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” It’s been demonstrated many times, including at Siman Group , which operates 15 large department stores across Central America.

Payment Services 261

Payment Services Apparel Checkout Fulfillment 261

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. Marketplace products will feature the same Star Rewards loyalty benefits and returns processes as first-party items.

Department Stores 184

Department Stores Apparel Fulfillment Shipping 184

Inside Retail

MARCH 11, 2024

Consider the B2B2C marketplace a virtual department store. You’re set up for order fulfilment, shipping, delivery and returns. There will always be a few things you have to manage, such as processing orders and customer service. However, in general, the hard work is done on your behalf.

Shipping 130

Shipping Department Stores Marketing Spend Fulfillment 130

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Shipping 251

Shipping Department Stores Fulfillment Shopping 251

Inside Retail

JUNE 2, 2021

Wesfarmers’ department store arm, Kmart Group, which includes the Kmart, Target and Catch businesses, has started collaborating in several key areas to reduce costs and gain efficiency. The focus now is on leveraging Target’s reputation for affordable quality to return to growth. “We We see the Target brand as our key asset.

Department Stores 246

Department Stores Checkout Management Fulfillment 246

Retail TouchPoints

FEBRUARY 28, 2022

Department stores get their name from the fact that they contained specialized stores-within-stores where experts in particular products — jewelry, clothing and cosmetics — would interact with customers to ensure that they got the correct products. Live agents also personalize without effort.

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Fulfillment Jewelry Advertising Department Stores 261

Inside Retail

APRIL 26, 2021

Fulfilment by GlamCorner now sees the platform handling the logistics of clothing rental on behalf of fashion brands, including warehousing, cleaning, shipping and returns, and giving brands their own rental stores, which they can embed in their e-commerce sites and promote to customers. Camilla targets teen ‘formal’ shopper.

Fashion 246

Fashion Marketing Fulfillment Fast Fashion 246

Retail TouchPoints

JULY 28, 2021

While suburban shopping malls and department stores have fallen victim to COVID, some smaller retail brands and local stores in walkable neighborhoods with a mix of uses, where people live, work, shop and relax, have thrived ( LA Times , 2020). By fulfilling one situational need, we removed another one — human connection.

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Fulfillment Outdoor Location Shopping 293

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They wanted to get out and didn’t linger in stores, or walk around aisles or window shop. I think you’re going to have a lot more of that once people return.

Shopping 305

Shopping Outdoor Fulfillment Returns 305

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops.

Department Stores 232

Department Stores Planning Returns ATS 232

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. How does the move into the malls fit into the overall retail expansion strategy of Amazon?

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Fulfillment Kiosk Department Stores Location 274

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Returns, exchanges and SaksFirst credit cards will continue to be accepted both online and in stores.

Specialty Retailers 216

Specialty Retailers Apparel Fulfillment Department Stores 216

Inside Retail

JULY 15, 2021

Meanwhile, AusPost’s general manger of customer solutions and partnerships Claire Burke is set to leave the company after almost 10 years and Michelle McNally, general manager of property is returning to her former employer, ISPT Super Property. She also held leadership roles in Fulfillment by Amazon, Kindle, and Amazon Fresh.

Department Stores 246

Department Stores Apparel Fulfillment Management 246

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

Department Stores 189

Department Stores Operating Expenses Store Operations Apparel 189

Mass Relators

AUGUST 20, 2021

NEW YORK — In the week that big-box retailers reported that shoppers are returning to stores came news of Amazon.com Inc.’s Sources told the newspaper that the first stores, encompassing about 30,000 square feet, would open in Ohio and California. Fulfillment costs are rising. Penney and Sears.

Planning 52

Planning Department Stores Fulfillment Shipping 52

Inside Retail

JUNE 27, 2024

Besides the removal of pandemic-induced restrictions on brick-and-mortar shopping, there has been a boom in customers returning back to the mall thanks to several factors, like an increase in desire, especially amongst younger shoppers, for in-person experiences. In the past, the big department stores were the main attractions.

Retail Marketing 147

Retail Marketing Marketing Department Stores Shopping 147

Inside Retail

SEPTEMBER 16, 2021

Myer’s online sales have more than doubled since John King took over running the department store in 2018, and the CEO believes they can double again to reach $1 billion in the not-too-distant future. Online is now a $500-million-plus business. King called it “transformational” for the business. One good result. per cent to $2.7

Planning 130

Planning Net Profit Department Stores Fulfillment 130

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Payment Services 259

Payment Services Apparel Inventory Management Department Stores 259

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. Nordstrom Puts Ecommerce First Without Jettisoning Brick-and-Mortar.

Customer Experience 309

Customer Experience Fulfillment Returns Shopping 309

Retail TouchPoints

FEBRUARY 8, 2021

JLL predicts that by the end of 2021, 80% of office workers will have returned to the office following the release of a vaccine. Combined with the return of nightlife such as restaurants and theaters, retailers should see a similar resurgence in traffic. Even Store Shelves Will Reflect the Need for Safety.

Fulfillment 163

Fulfillment Store Layout Returns Department Stores 163

Inside Retail

JULY 11, 2022

If that’s true, if it’s the things we offer beyond the tangible that will help us thrive, retail brands need to be built for the long haul, rather than just short-term return. On the other hand, department store Myer is one of the most improved retailers in Roy Morgan’s latest Net Trust rankings.

Department Stores 130

Department Stores Returns Fulfillment Customer Experience 130

Retail TouchPoints

APRIL 6, 2022

People want an efficient, fulfilling experience when purchasing products — one that can only truly and consistently be delivered and guaranteed through face-to-face interaction. It’s very important that you have these places where people can go and talk, maybe return or exchange or see new arrivals coming in.

Location 293

Location Consumer Department Stores Returns 293

Retail TouchPoints

FEBRUARY 22, 2023

Mardi Najafi, Figure3: We’ve seen a shift in priorities over the course of the last five years or so, with the decrease in traffic to big anchor tenants in the mall – namely department stores – partly due to their late pivot to a seamless, omnichannel approach. I think malls offering those amenities is very important.

Consumer 301

Consumer Department Stores Shopping Clienteling 301

Inside Retail

NOVEMBER 17, 2024

While consumers have returned to brick-and-mortar stores, most now shop online and offline. Sun believes that shoppers seek out brick-and-mortar stores for unique and immersive experiences. Consumers now have more choices, whether in physical stores or online. After Covid, people are quite comfortable using them.”

Retail Trends 130

Retail Trends Payment Services Checkout Promotions 130

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. According to the survey, 35% of consumers will be most comfortable shopping at department stores following the pandemic, whereas only 16%.

Returns 302

Returns Apparel Store Layout Specialty Retailers 302

Inside Retail

APRIL 8, 2024

Bailing doesn’t fix the hole Let’s look at the troubled department store sector. This is because stores serve as valuable advertising for a brand or as a showroom for products, regardless of where the customer decides to transact. Over time, free delivery (and often product returns) became a basic customer expectation.

Payment Services 130

Payment Services Department Stores Returns Fulfillment 130

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. RTP: What role will these digital capabilities play in NMG’s overall omnichannel strategy?

Clienteling 261

Clienteling Department Stores Returns Customer Experience 261

Retail TouchPoints

SEPTEMBER 9, 2020

Already challenged with diversifying against an e-Commerce alternative, stores have now lost their one remaining hook as shoppers are unable or unwilling to venture in. For many consumers, this desire may be slow to return as they remain fearful of exposure to the COVID-19 virus. It is also where technology comes into play.

Department Stores 250

Department Stores Point of Sale Location Marketing 250

Retail TouchPoints

OCTOBER 6, 2022

The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear. YOY growth this holiday season, whereas department stores will only see a 0.3% It can be done in-store, it can be done by SMB retailers — but it does take some practice.”. increase.

Merchant Services 282

Merchant Services Payment Services Promotions Location 282