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Generative AI for Personalized Service and a Competitive Edge in Ecommerce

Retail TouchPoints

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare.

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No tricks: Why The Party People is bringing in AR mirrors for Halloween

Inside Retail

For instance, AR mirrors can make use of under-utilised and dead spaces – generating sales without requiring much floor space. It also leverages e-commerce fulfillment, reducing the need to keep significant amounts of inventory in-store. The vision is for [the shoppable AR mirrors] to have a presence across major shopping centres.

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The Party People aims to revamp the shopping experience with AR mirror

Inside Retail

The costume will be placed on them using augmented reality, they can then checkout on the mirror and have their shopping delivered to their home. Salakas says the mirror also has the potential to eliminate the three biggest costs for a retail business: staff, stock and rent. This story was originally published on Smart Company.

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Revealed: How retailers can satisfy consumers facing cost-of-living challenges

Inside Retail

Choco Up’s founder and CEO Percy Hung says e-commerce has revolutionised the way consumers shop with today’s shoppers demanding personalised experiences, seamless transactions, and swift delivery – all while expecting exceptional value and quality. Finding out it’s unavailable feels like a dead end.

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Reinventing the phone shop: Dialling up the experience

Retail Gazette

Just a decade ago, high streets and malls were awash with mobile phone shops with a seemingly endless number of places to peruse the latest Blackberry or Samsung Galaxy. That’s not to say the mobile phone shop is dead. As telco retailers look to become more experience-led, is this the end of the phone shop as we know it?

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WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

Retail Minded

The key to this lies in not being distracted by the minutiae of how an order is necessarily placed, but rather, concentrating on where it ultimately gets fulfilled. 21 st century retailers need to understand that the store will remain a significant channel for generating revenue, customer engagement and fulfilment opportunities.

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4 Critical Steps for Optimizing Omnichannel Order Fulfillment in 2021

Retalon

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?