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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

Despite heavy investment, customer retention hardly improved. After doing a deep dive into data, they discovered that a whopping 80 per cent of customer frustration stemmed from long queues. Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations.

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How to Run a Thriving Pet Store: 10 Expert Retail Tips

RETAIL MANAGEMENT SOFTWARE

Tools to help: Customer Relationship Management (CRM) Email/SMS reminders for grooming or reorders Loyalty points and birthday treats for pets 9. Promote Smartly with Targeted Marketing Effective marketing is crucial for driving both foot traffic and digital engagement.

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Maximizing ROI: How Professional In-Store Marketing Boosts Retail Sales

CJ Retail Solutions

Physical stores need to provide distinctive and captivating experiences in order to draw in and keep customers as e-commerce grows. Retailers can create a compelling brand identity that appeals to their target market with the help of well-done in-store marketing. Programs for Targeted Marketing.

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Loss Leader Pricing: Powerful Tool or Slippery Slope?

Wiser

Businesses must carefully evaluate their financial position, considering factors such as profit margins, customer acquisition costs, and long-term sustainability. It requires a thorough analysis of your target market, competition, and overall business goals. 3: It Can Be Illegal!

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Measuring Success: KPIs for Effective In-Store Marketing Campaigns

CJ Retail Solutions

Moreover, KPIs help to match marketing initiatives with overarching company goals. Retailers can set up particular KPIs that align with their overarching objectives, like raising sales, strengthening brand awareness, or improving customer retention. Technology-driven insights in real time.